{"id":"https://openalex.org/W2591031754","doi":"https://doi.org/10.1007/s40171-017-0154-8","title":"Using Fuzzy Delphi and Generalized Fuzzy TOPSIS to Evaluate Technological Service Flexibility Dimensions of Internet Malls","display_name":"Using Fuzzy Delphi and Generalized Fuzzy TOPSIS to Evaluate Technological Service Flexibility Dimensions of Internet Malls","publication_year":2017,"publication_date":"2017-02-20","ids":{"openalex":"https://openalex.org/W2591031754","doi":"https://doi.org/10.1007/s40171-017-0154-8","mag":"2591031754"},"language":"en","primary_location":{"id":"doi:10.1007/s40171-017-0154-8","doi":"https://doi.org/10.1007/s40171-017-0154-8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s40171-017-0154-8","pdf_url":null,"source":{"id":"https://openalex.org/S2764879640","display_name":"Global Journal of Flexible Systems Management","issn_l":"0972-2696","issn":["0972-2696","0974-0198"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Global Journal of Flexible Systems Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5082043453","display_name":"Anil Kumar V","orcid":"https://orcid.org/0000-0002-1691-0098","observed_orcids":["https://orcid.org/0000-0002-1691-0098","https://orcid.org/0009-0000-8333-4337"]},"institutions":[{"id":"https://openalex.org/I1323093577","display_name":"BML Munjal University","ror":"https://ror.org/058ay3j75","country_code":"IN","type":"education","lineage":["https://openalex.org/I1323093577"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Anil Kumar","raw_affiliation_strings":["School of Management, BML Munjal University, Gurgaon, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Management, BML Munjal University, Gurgaon, India","institution_ids":["https://openalex.org/I1323093577"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5048470429","display_name":"Manoj Kumar Dash","orcid":"https://orcid.org/0000-0002-1885-3517","observed_orcids":["https://orcid.org/0000-0002-1885-3517"]},"institutions":[{"id":"https://openalex.org/I9747756","display_name":"Atal Bihari Vajpayee Indian Institute of Information Technology and Management","ror":"https://ror.org/008b3ap06","country_code":"IN","type":"education","lineage":["https://openalex.org/I9747756"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Manoj Kumar Dash","raw_affiliation_strings":["Behavioural Economics Experiments and Analytics Laboratory, Indian Institute of Information Technology and Management, Gwalior, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Behavioural Economics Experiments and Analytics Laboratory, Indian Institute of Information Technology and Management, Gwalior, India","institution_ids":["https://openalex.org/I9747756"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5082043453"],"corresponding_institution_ids":["https://openalex.org/I1323093577"],"apc_list":{"value":2190,"currency":"USD","value_usd":2190},"apc_paid":null,"fwci":3.1904,"has_fulltext":false,"cited_by_count":26,"citation_normalized_percentile":{"value":0.91594501,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"18","issue":"2","first_page":"153","last_page":"161"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.9868000149726868,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.9868000149726868,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12443","display_name":"Delphi Technique in Research","score":0.0024999999441206455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.002300000051036477,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/internet-shopping-malls","display_name":"internet shopping malls","score":0.8669999837875366},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.8149999976158142},{"id":"https://openalex.org/keywords/fuzzy-delphi-method","display_name":"fuzzy Delphi method","score":0.777999997138977},{"id":"https://openalex.org/keywords/online-consumer-behaviour","display_name":"online consumer behaviour","score":0.37599998712539673}],"concepts":[{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.6445115804672241},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5993571281433105},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.5960708856582642},{"id":"https://openalex.org/C189430467","wikidata":"https://www.wikidata.org/wiki/Q7293293","display_name":"Ranking (information retrieval)","level":2,"score":0.5033583045005798},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.497967004776001},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4978158473968506},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4821159839630127},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.4729998707771301},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4465560019016266},{"id":"https://openalex.org/C51566761","wikidata":"https://www.wikidata.org/wiki/Q1235853","display_name":"TOPSIS","level":2,"score":0.44615086913108826},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4328257441520691},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4195023477077484},{"id":"https://openalex.org/C2776825360","wikidata":"https://www.wikidata.org/wiki/Q1411921","display_name":"Vagueness","level":3,"score":0.4131503999233246},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3775891065597534},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.20624443888664246},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.1654644012451172},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.1368977129459381},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0943780243396759},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.06884583830833435},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s40171-017-0154-8","doi":"https://doi.org/10.1007/s40171-017-0154-8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s40171-017-0154-8","pdf_url":null,"source":{"id":"https://openalex.org/S2764879640","display_name":"Global Journal of Flexible Systems Management","issn_l":"0972-2696","issn":["0972-2696","0974-0198"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Global Journal of Flexible Systems Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:gjofsm:v:18:y:2017:i:2:d:10.1007_s40171-017-0154-8","doi":null,"is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s40171-017-0154-8","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:derby.openrepository.com:10545/623325","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/10545/623325","pdf_url":null,"source":{"id":"https://openalex.org/S4306402138","display_name":"University of Derby Online Research Archive. (University of Derby)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I22128151","host_organization_name":"University of Derby","host_organization_lineage":["https://openalex.org/I22128151"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":47,"referenced_works":["https://openalex.org/W194786220","https://openalex.org/W1451159090","https://openalex.org/W1496218112","https://openalex.org/W1570082825","https://openalex.org/W1853721850","https://openalex.org/W1931159230","https://openalex.org/W1964780878","https://openalex.org/W1981231764","https://openalex.org/W1982214937","https://openalex.org/W1986781224","https://openalex.org/W1991162355","https://openalex.org/W1996553372","https://openalex.org/W2021388255","https://openalex.org/W2029439678","https://openalex.org/W2034010721","https://openalex.org/W2039799510","https://openalex.org/W2049059095","https://openalex.org/W2057215304","https://openalex.org/W2059010439","https://openalex.org/W2074350025","https://openalex.org/W2079081021","https://openalex.org/W2082965966","https://openalex.org/W2107390469","https://openalex.org/W2118613783","https://openalex.org/W2146143340","https://openalex.org/W2160132006","https://openalex.org/W2161259233","https://openalex.org/W2167510151","https://openalex.org/W2216827236","https://openalex.org/W2232895997","https://openalex.org/W2260414215","https://openalex.org/W2266921705","https://openalex.org/W2278067729","https://openalex.org/W2289271578","https://openalex.org/W2292732736","https://openalex.org/W2343184905","https://openalex.org/W2345646588","https://openalex.org/W2345663784","https://openalex.org/W2414816244","https://openalex.org/W2463379724","https://openalex.org/W2497602259","https://openalex.org/W2506768821","https://openalex.org/W2767581005","https://openalex.org/W2912565176","https://openalex.org/W3149048782","https://openalex.org/W4211007335","https://openalex.org/W4256198784"],"related_works":["https://openalex.org/W2496362425","https://openalex.org/W3204665385","https://openalex.org/W4401371276","https://openalex.org/W2066024705","https://openalex.org/W7036602837","https://openalex.org/W2763647237","https://openalex.org/W3048544469","https://openalex.org/W2129275749","https://openalex.org/W2599633718","https://openalex.org/W4387539868"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":6},{"year":2017,"cited_by_count":2}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2017-03-03T00:00:00"}