{"id":"https://openalex.org/W2589096367","doi":"https://doi.org/10.1177/0266666917693885","title":"Understanding user-system interactions","display_name":"Understanding user-system interactions","publication_year":2017,"publication_date":"2017-02-15","ids":{"openalex":"https://openalex.org/W2589096367","doi":"https://doi.org/10.1177/0266666917693885","mag":"2589096367"},"language":"en","primary_location":{"id":"doi:10.1177/0266666917693885","doi":"https://doi.org/10.1177/0266666917693885","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0266666917693885","pdf_url":null,"source":{"id":"https://openalex.org/S61286511","display_name":"Information Development","issn_l":"0266-6669","issn":["0266-6669","1741-6469"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Development","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5039837377","display_name":"Faraja Ndumbaro","orcid":"https://orcid.org/0000-0002-7252-0860","observed_orcids":["https://orcid.org/0000-0002-7252-0860"]},"institutions":[{"id":"https://openalex.org/I182078086","display_name":"University of Dar es Salaam","ror":"https://ror.org/0479aed98","country_code":"TZ","type":"education","lineage":["https://openalex.org/I182078086"]}],"countries":["TZ"],"is_corresponding":true,"raw_author_name":"Faraja Ndumbaro","raw_affiliation_strings":["University of Dar es Salaam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Dar es Salaam","institution_ids":["https://openalex.org/I182078086"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5039837377"],"corresponding_institution_ids":["https://openalex.org/I182078086"],"apc_list":{"value":3650,"currency":"USD","value_usd":3650},"apc_paid":null,"fwci":11.717,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.9742781,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"34","issue":"3","first_page":"297","last_page":"308"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.4528999924659729,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.4528999924659729,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10286","display_name":"Information Retrieval and Search Behavior","score":0.3589000105857849,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.04560000076889992,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-public-access-catalog","display_name":"OPAC","score":0.949999988079071},{"id":"https://openalex.org/keywords/search-failure","display_name":"search failure","score":0.675000011920929},{"id":"https://openalex.org/keywords/search-queries","display_name":"search queries","score":0.46799999475479126},{"id":"https://openalex.org/keywords/transaction-log-analysis","display_name":"transaction log analysis","score":0.6520000100135803},{"id":"https://openalex.org/keywords/library-of-congress-subject-headings","display_name":"Library of Congress Subject Headings","score":0.8519999980926514},{"id":"https://openalex.org/keywords/information-literacy","display_name":"information literacy","score":0.9850000143051147},{"id":"https://openalex.org/keywords/library-catalogs","display_name":"library catalogs","score":0.6209999918937683}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6742237210273743},{"id":"https://openalex.org/C2780505938","wikidata":"https://www.wikidata.org/wiki/Q17093282","display_name":"Unavailability","level":2,"score":0.6738763451576233},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.6647358536720276},{"id":"https://openalex.org/C2777855551","wikidata":"https://www.wikidata.org/wiki/Q12310021","display_name":"Subject (documents)","level":2,"score":0.6522431373596191},{"id":"https://openalex.org/C2212953","wikidata":"https://www.wikidata.org/wiki/Q948454","display_name":"Transaction log","level":3,"score":0.6272422075271606},{"id":"https://openalex.org/C2777801307","wikidata":"https://www.wikidata.org/wiki/Q2088390","display_name":"Spelling","level":2,"score":0.598173975944519},{"id":"https://openalex.org/C60048249","wikidata":"https://www.wikidata.org/wiki/Q37437","display_name":"Syntax","level":2,"score":0.5063005685806274},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.48307016491889954},{"id":"https://openalex.org/C2778756484","wikidata":"https://www.wikidata.org/wiki/Q7631388","display_name":"Subject access","level":3,"score":0.4687362313270569},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.4383726119995117},{"id":"https://openalex.org/C2982933515","wikidata":"https://www.wikidata.org/wiki/Q104381823","display_name":"Public access","level":2,"score":0.4194786548614502},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.378188818693161},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.18607467412948608},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10659071803092957},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0892227292060852},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.08857569098472595},{"id":"https://openalex.org/C200601418","wikidata":"https://www.wikidata.org/wiki/Q2193887","display_name":"Reliability engineering","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1177/0266666917693885","doi":"https://doi.org/10.1177/0266666917693885","is_oa":false,"landing_page_url":"https://doi.org/10.1177/0266666917693885","pdf_url":null,"source":{"id":"https://openalex.org/S61286511","display_name":"Information Development","issn_l":"0266-6669","issn":["0266-6669","1741-6469"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320017","host_organization_name":"SAGE Publishing","host_organization_lineage":["https://openalex.org/P4310320017"],"host_organization_lineage_names":["SAGE Publishing"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Development","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.8999999761581421,"display_name":"Quality education","id":"https://metadata.un.org/sdg/4"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":29,"referenced_works":["https://openalex.org/W6195178","https://openalex.org/W142314718","https://openalex.org/W1484092398","https://openalex.org/W1519325224","https://openalex.org/W1767401707","https://openalex.org/W1775669782","https://openalex.org/W1914027044","https://openalex.org/W1965210240","https://openalex.org/W1995374741","https://openalex.org/W2006470576","https://openalex.org/W2022767570","https://openalex.org/W2028947891","https://openalex.org/W2034946299","https://openalex.org/W2038624478","https://openalex.org/W2050366114","https://openalex.org/W2066856268","https://openalex.org/W2077565032","https://openalex.org/W2084645988","https://openalex.org/W2088392822","https://openalex.org/W2108302906","https://openalex.org/W2127713077","https://openalex.org/W2129354665","https://openalex.org/W2135937491","https://openalex.org/W2138659707","https://openalex.org/W2172233392","https://openalex.org/W2313122064","https://openalex.org/W2770399912","https://openalex.org/W3117097422","https://openalex.org/W7143468452"],"related_works":["https://openalex.org/W2006470576","https://openalex.org/W2124475838","https://openalex.org/W3088652006","https://openalex.org/W848597309","https://openalex.org/W6945879745","https://openalex.org/W2970376141","https://openalex.org/W3014082647","https://openalex.org/W563136594","https://openalex.org/W1489370536","https://openalex.org/W2588780605"],"abstract_inverted_index":{"This":[0],"paper":[1,129],"presents":[2],"findings":[3],"of":[4,16,19,67,87,105,115,117,119,137],"a":[5,63],"study":[6],"that":[7],"examines":[8],"how":[9],"the":[10,17,26,36,79,88,128,138],"Online":[11],"Public":[12],"Access":[13],"Catalogue":[14],"(OPAC)":[15],"University":[18],"Dar":[20],"es":[21],"Salaam":[22],"library":[23],"is":[24],"used;":[25],"extent":[27],"to":[28,56,134,145],"which":[29,52],"users":[30,144],"succeed":[31],"in":[32,109],"locating":[33],"information;":[34],"and":[35,49,75,124,142],"reasons":[37],"behind":[38],"search":[39,89,96,111],"failure.":[40],"OPAC":[41,132],"transaction":[42,57],"logs":[43],"were":[44,53,98],"collected":[45],"unobtrusively":[46],"between":[47],"January":[48],"December":[50],"2015,":[51],"then":[54],"subjected":[55],"log":[58],"analysis.":[59],"The":[60],"results":[61],"indicate":[62],"relatively":[64],"low":[65],"use":[66,104],"OPAC,":[68],"with":[69],"default":[70],"keyword":[71],"search,":[72],"author,":[73],"title":[74],"subject":[76],"terms":[77],"being":[78],"most":[80],"preferred":[81],"access":[82],"points.":[83],"Only":[84],"102,037":[85],"(19.2%)":[86],"queries":[90],"received":[91],"zero":[92],"hits.":[93],"Reasons":[94],"for":[95],"failure":[97],"multiple.":[99],"They":[100],"included":[101],"spelling":[102],"mistakes,":[103],"wrong":[106],"syntax,":[107],"searching":[108],"inappropriate":[110],"fields,":[112],"users\u2019":[113],"lack":[114],"knowledge":[116],"Library":[118],"Congress":[120],"Subject":[121],"Headings":[122],"(LCSH)":[123],"materials":[125],"unavailability.":[126],"Thus,":[127],"suggests":[130],"redesigning":[131],"interface":[133],"include":[135],"features":[136],"\u2018next":[139],"generation\u2019":[140],"catalogue":[141],"exposing":[143],"evidence-based":[146],"information":[147],"literacy.":[148]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":3}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2017-02-24T00:00:00"}
