{"id":"https://openalex.org/W2585089342","doi":null,"title":"Towards a Functional Reference Model for Service Planning and Execution in the Heavy Equipment Manufacturing Industry","display_name":"Towards a Functional Reference Model for Service Planning and Execution in the Heavy Equipment Manufacturing Industry","publication_year":2014,"publication_date":"2014-10-28","ids":{"openalex":"https://openalex.org/W2585089342","mag":"2585089342"},"language":"en","primary_location":{"id":"pmh:oai:www.alexandria.unisg.ch:236315","doi":null,"is_oa":false,"landing_page_url":"http://www.alexandria.unisg.ch/236315/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080724831","display_name":"Alexander Andreas Neff","orcid":"https://orcid.org/0000-0003-1684-7962","observed_orcids":["https://orcid.org/0000-0003-1684-7962"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Alexander Andreas Neff","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-1684-7962","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002749150","display_name":"Falk Uebernickel","orcid":"https://orcid.org/0000-0002-7078-8513","observed_orcids":["https://orcid.org/0000-0002-7078-8513"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Falk Uebernickel","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-7078-8513","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063540907","display_name":"Stephanie Lingemann","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Stephanie Lingemann","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038002466","display_name":"Walter Brenner","orcid":"https://orcid.org/0000-0002-0657-4385","observed_orcids":["https://orcid.org/0000-0002-0657-4385"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Walter Brenner","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-0657-4385","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5007831954","display_name":"Matthias M. Herterich","orcid":"https://orcid.org/0000-0002-0009-1833","observed_orcids":["https://orcid.org/0000-0002-0009-1833"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Matthias M. Herterich","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-0009-1833","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.4343000054359436,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.4343000054359436,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.17980000376701355,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.12839999794960022,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/heavy-equipment-manufacturing","display_name":"heavy equipment manufacturing","score":0.9419999718666077},{"id":"https://openalex.org/keywords/service-planning","display_name":"service planning","score":0.8190000057220459},{"id":"https://openalex.org/keywords/service-execution","display_name":"service execution","score":0.9950000047683716},{"id":"https://openalex.org/keywords/service-management","display_name":"service management","score":0.8130000233650208},{"id":"https://openalex.org/keywords/enterprise-information-systems","display_name":"enterprise information systems","score":0.7770000100135803},{"id":"https://openalex.org/keywords/service-functionality","display_name":"service functionality","score":0.35899999737739563},{"id":"https://openalex.org/keywords/standardization","display_name":"standardization","score":0.6299999952316284},{"id":"https://openalex.org/keywords/product-service-integration","display_name":"product-service integration","score":0.4569999873638153},{"id":"https://openalex.org/keywords/operational-cost-reduction","display_name":"operational cost reduction","score":0.8230000138282776}],"concepts":[{"id":"https://openalex.org/C188087704","wikidata":"https://www.wikidata.org/wiki/Q369577","display_name":"Standardization","level":2,"score":0.7847166061401367},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6542295217514038},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5757061243057251},{"id":"https://openalex.org/C2776931063","wikidata":"https://www.wikidata.org/wiki/Q4781738","display_name":"Appropriation","level":2,"score":0.5351017713546753},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4942033588886261},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.4400603473186493},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3633134961128235},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.35950708389282227},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.35591787099838257},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.34614837169647217},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2469537854194641},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.2254182994365692},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21052619814872742},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:www.alexandria.unisg.ch:236315","doi":null,"is_oa":false,"landing_page_url":"http://www.alexandria.unisg.ch/236315/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item"},{"id":"pmh:oai:alexandria.unisg.ch:20.500.14171/86204","doi":null,"is_oa":false,"landing_page_url":"https://www.alexandria.unisg.ch/handle/20.500.14171/86204","pdf_url":null,"source":{"id":"https://openalex.org/S4306400650","display_name":"Alexandria (UniSG) (University of St.Gallen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210158813","host_organization_name":"St.Gallen University of Teacher Education","host_organization_lineage":["https://openalex.org/I4210158813"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"conference paper"},{"id":"mag:2585089342","doi":null,"is_oa":false,"landing_page_url":"https://www.alexandria.unisg.ch/236315/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.5378999710083008,"display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W181821350","https://openalex.org/W1526281128","https://openalex.org/W1527311855","https://openalex.org/W1567066065","https://openalex.org/W1966944258","https://openalex.org/W1998391385","https://openalex.org/W2072477550","https://openalex.org/W2094343961","https://openalex.org/W2136922540","https://openalex.org/W2146449629","https://openalex.org/W2158980306","https://openalex.org/W2619874920","https://openalex.org/W3005927517"],"related_works":["https://openalex.org/W1987158432","https://openalex.org/W2585738055","https://openalex.org/W1567066065","https://openalex.org/W2591280302","https://openalex.org/W7018868223","https://openalex.org/W2337599981","https://openalex.org/W196333407","https://openalex.org/W6903698852","https://openalex.org/W214442330","https://openalex.org/W2531567471"],"abstract_inverted_index":{"Heavy":[0],"equipment":[1],"manufacturing":[2],"(HEM)":[3],"firms":[4,46],"are":[5],"increasingly":[6],"challenged":[7],"by":[8,102],"the":[9,27,39,54,69,85,111],"integration":[10],"of":[11,30,84,110],"service":[12,43,59,89],"planning":[13],"and":[14,34,49,66,94,120,127],"execution":[15],"in":[16,68,91,115],"their":[17],"established":[18],"product-centred":[19],"information":[20],"systems":[21],"(IS)":[22],"environment.":[23],"Being":[24],"confronted":[25],"with":[26],"strategic":[28],"challenge":[29],"reducing":[31],"operating":[32],"costs":[33],"being":[35],"forced":[36],"to":[37,52,62],"meet":[38],"ever":[40],"increasing":[41],"industrial":[42],"demands,":[44],"these":[45],"have":[47],"more":[48,50],"problems":[51],"find":[53],"appropriate":[55],"IS":[56,86],"solution.":[57],"Moreover,":[58],"functionality":[60],"needs":[61],"be":[63],"clearly":[64],"defined":[65],"demarcated":[67],"existing":[70],"enterprise":[71],"application":[72],"landscape.":[73],"Despite":[74],"a":[75,104],"few":[76],"standardization":[77,116],"efforts,":[78],"there":[79],"is":[80,113],"no":[81],"common":[82],"understanding":[83],"appropriation":[87],"for":[88],"management":[90],"HEM":[92,126],"companies":[93],"clear":[95],"functional":[96,105],"design.":[97],"We":[98],"address":[99],"this":[100],"need":[101],"developing":[103],"reference":[106],"model.":[107],"The":[108],"design":[109],"model":[112],"grounded":[114],"literature,":[117],"focus":[118],"group":[119],"case":[121],"study":[122],"research":[123],"involving":[124],"eleven":[125],"two":[128],"software":[129],"companies.":[130]},"counts_by_year":[],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2017-02-10T00:00:00"}
