{"id":"https://openalex.org/W2583067995","doi":"https://doi.org/10.1075/ps.8.1.07koo","title":"Aligning caller and call-taker","display_name":"Aligning caller and call-taker","publication_year":2017,"publication_date":"2017-01-30","ids":{"openalex":"https://openalex.org/W2583067995","doi":"https://doi.org/10.1075/ps.8.1.07koo","mag":"2583067995"},"language":"en","primary_location":{"id":"doi:10.1075/ps.8.1.07koo","doi":"https://doi.org/10.1075/ps.8.1.07koo","is_oa":false,"landing_page_url":"https://doi.org/10.1075/ps.8.1.07koo","pdf_url":null,"source":{"id":"https://openalex.org/S2764509252","display_name":"Pragmatics and Society","issn_l":"1878-9714","issn":["1878-9714","1878-9722"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","erih-plus","jufo-2","ki-jl-1","norway-1","poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320402","host_organization_name":"John Benjamins Publishing Company","host_organization_lineage":["https://openalex.org/P4310320402"],"host_organization_lineage_names":["John Benjamins Publishing Company"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Pragmatics and Society","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://research.rug.nl/en/publications/8eb4750a-c211-41db-889f-b830f16242b7","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085814990","display_name":"Tom Koole","orcid":"https://orcid.org/0000-0002-8237-211X","observed_orcids":["https://orcid.org/0000-0002-8237-211X"]},"institutions":[{"id":"https://openalex.org/I169381384","display_name":"University of Groningen","ror":"https://ror.org/012p63287","country_code":"NL","type":"education","lineage":["https://openalex.org/I169381384"]},{"id":"https://openalex.org/I192619145","display_name":"University of the Witwatersrand","ror":"https://ror.org/03rp50x72","country_code":"ZA","type":"education","lineage":["https://openalex.org/I192619145"]},{"id":"https://openalex.org/I193662353","display_name":"Utrecht University","ror":"https://ror.org/04pp8hn57","country_code":"NL","type":"education","lineage":["https://openalex.org/I193662353"]}],"countries":["NL","ZA"],"is_corresponding":false,"raw_author_name":"Tom Koole","raw_affiliation_strings":["University of Groningen","University of the Witwatersrand","Utrecht University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Groningen","institution_ids":["https://openalex.org/I169381384"]},{"raw_affiliation_string":"University of the Witwatersrand","institution_ids":["https://openalex.org/I192619145"]},{"raw_affiliation_string":"Utrecht University","institution_ids":["https://openalex.org/I193662353"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5009957648","display_name":"Nina Verberg","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I169381384","display_name":"University of Groningen","ror":"https://ror.org/012p63287","country_code":"NL","type":"education","lineage":["https://openalex.org/I169381384"]},{"id":"https://openalex.org/I193662353","display_name":"Utrecht University","ror":"https://ror.org/04pp8hn57","country_code":"NL","type":"education","lineage":["https://openalex.org/I193662353"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Nina Verberg","raw_affiliation_strings":["Utrecht University","University of Groningen"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Utrecht University","institution_ids":["https://openalex.org/I193662353"]},{"raw_affiliation_string":"University of Groningen","institution_ids":["https://openalex.org/I169381384"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.0038,"has_fulltext":true,"cited_by_count":19,"citation_normalized_percentile":{"value":0.96352444,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"8","issue":"1","first_page":"129","last_page":"153"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10383","display_name":"Language, Discourse, Communication Strategies","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10383","display_name":"Language, Discourse, Communication Strategies","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12119","display_name":"Linguistics and Discourse Analysis","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/3310","display_name":"Linguistics and Language"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10034","display_name":"Syntax, Semantics, Linguistic Variation","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emergency-calls","display_name":"emergency calls","score":0.7919999957084656},{"id":"https://openalex.org/keywords/call-centers","display_name":"call centers","score":0.6650000214576721},{"id":"https://openalex.org/keywords/question-format","display_name":"question format","score":0.40799999237060547},{"id":"https://openalex.org/keywords/alternative-questions","display_name":"alternative questions","score":0.8569999933242798},{"id":"https://openalex.org/keywords/wh-questions","display_name":"wh-questions","score":0.9980000257492065}],"concepts":[{"id":"https://openalex.org/C2780829048","wikidata":"https://www.wikidata.org/wiki/Q1624720","display_name":"Conversation analysis","level":3,"score":0.7487261891365051},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.7409217357635498},{"id":"https://openalex.org/C2781249084","wikidata":"https://www.wikidata.org/wiki/Q908656","display_name":"Preference","level":2,"score":0.6956888437271118},{"id":"https://openalex.org/C142172996","wikidata":"https://www.wikidata.org/wiki/Q221284","display_name":"Conformity","level":2,"score":0.5983243584632874},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5916529893875122},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4196019768714905},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3611249029636383},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.14980974793434143},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1075/ps.8.1.07koo","doi":"https://doi.org/10.1075/ps.8.1.07koo","is_oa":false,"landing_page_url":"https://doi.org/10.1075/ps.8.1.07koo","pdf_url":null,"source":{"id":"https://openalex.org/S2764509252","display_name":"Pragmatics and Society","issn_l":"1878-9714","issn":["1878-9714","1878-9722"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-class-a","anvur-scientific","cwts-core","erih-plus","jufo-2","ki-jl-1","norway-1","poland-70","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310320402","host_organization_name":"John Benjamins Publishing Company","host_organization_lineage":["https://openalex.org/P4310320402"],"host_organization_lineage_names":["John Benjamins Publishing Company"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Pragmatics and Society","raw_type":"journal-article"},{"id":"pmh:oai:pure.rug.nl:openaire/8eb4750a-c211-41db-889f-b830f16242b7","doi":null,"is_oa":true,"landing_page_url":"https://research.rug.nl/en/publications/8eb4750a-c211-41db-889f-b830f16242b7","pdf_url":null,"source":{"id":"https://openalex.org/S4306400420","display_name":"University of Groningen research database (University of Groningen / Centre for Information Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I169381384","host_organization_name":"University of Groningen","host_organization_lineage":["https://openalex.org/I169381384"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Koole, T & Verberg, N 2017, 'Aligning Caller and Call-Taker : the Opening Phrase of Dutch Emergency Calls', Pragmatics and Society , vol. 8, no. 1, pp. 129-153. https://doi.org/10.1075/ps.8.1.07koo","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:rug:oai:pure.rug.nl:publications/8eb4750a-c211-41db-889f-b830f16242b7","doi":null,"is_oa":true,"landing_page_url":"https://research.rug.nl/en/publications/8eb4750a-c211-41db-889f-b830f16242b7","pdf_url":null,"source":{"id":"https://openalex.org/S4306400420","display_name":"University of Groningen research database (University of Groningen / Centre for Information Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I169381384","host_organization_name":"University of Groningen","host_organization_lineage":["https://openalex.org/I169381384"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Pragmatics and Society, 8(1), 129 - 153","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:pure.rug.nl:openaire/8eb4750a-c211-41db-889f-b830f16242b7","doi":null,"is_oa":true,"landing_page_url":"https://research.rug.nl/en/publications/8eb4750a-c211-41db-889f-b830f16242b7","pdf_url":null,"source":{"id":"https://openalex.org/S4306400420","display_name":"University of Groningen research database (University of Groningen / Centre for Information Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I169381384","host_organization_name":"University of Groningen","host_organization_lineage":["https://openalex.org/I169381384"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Koole, T & Verberg, N 2017, 'Aligning Caller and Call-Taker : the Opening Phrase of Dutch Emergency Calls', Pragmatics and Society , vol. 8, no. 1, pp. 129-153. https://doi.org/10.1075/ps.8.1.07koo","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":54,"referenced_works":["https://openalex.org/W189409689","https://openalex.org/W407991494","https://openalex.org/W595761784","https://openalex.org/W644273409","https://openalex.org/W1492502800","https://openalex.org/W1553063564","https://openalex.org/W1580807369","https://openalex.org/W1692247176","https://openalex.org/W1967773729","https://openalex.org/W1981102242","https://openalex.org/W1983836887","https://openalex.org/W1987634913","https://openalex.org/W2024371461","https://openalex.org/W2035058272","https://openalex.org/W2041473518","https://openalex.org/W2043951986","https://openalex.org/W2044818951","https://openalex.org/W2048822325","https://openalex.org/W2055346079","https://openalex.org/W2071259998","https://openalex.org/W2083720081","https://openalex.org/W2086731677","https://openalex.org/W2096835127","https://openalex.org/W2097523397","https://openalex.org/W2101669894","https://openalex.org/W2120572672","https://openalex.org/W2141920878","https://openalex.org/W2153190547","https://openalex.org/W2157451808","https://openalex.org/W2161322487","https://openalex.org/W2162840157","https://openalex.org/W2168886809","https://openalex.org/W2201797033","https://openalex.org/W2288061313","https://openalex.org/W2312882581","https://openalex.org/W2321553293","https://openalex.org/W2322247435","https://openalex.org/W2335348029","https://openalex.org/W2476864836","https://openalex.org/W2480934907","https://openalex.org/W2489901437","https://openalex.org/W2498260772","https://openalex.org/W2499356516","https://openalex.org/W2506821600","https://openalex.org/W2518152834","https://openalex.org/W2576090981","https://openalex.org/W3197190579","https://openalex.org/W4238532118","https://openalex.org/W4248298517","https://openalex.org/W4252590271","https://openalex.org/W4376475404","https://openalex.org/W6731989374","https://openalex.org/W6808780654","https://openalex.org/W6813482079"],"related_works":["https://openalex.org/W577567506","https://openalex.org/W6980147389","https://openalex.org/W399517152","https://openalex.org/W13414638","https://openalex.org/W1983836887","https://openalex.org/W2966913660","https://openalex.org/W1978274391","https://openalex.org/W4310204554","https://openalex.org/W7055207912","https://openalex.org/W2053551895"],"abstract_inverted_index":{"Abstract":[0],"This":[1],"paper":[2],"reports":[3],"on":[4],"conversation":[5],"analytic":[6],"research":[7],"for":[8,127,132,136],"the":[9,35,40,54,85,99,125],"Dutch":[10],"national":[11],"emergency":[12,20,67],"call-centre.":[13],"In":[14,42],"a":[15,43,62],"corpus":[16],"study":[17],"of":[18,39,56,81],"120":[19],"calls":[21],"we":[22],"show":[23],"that":[24,53],"callers\u2019":[25,66,82],"orientations":[26],"to":[27,34,72,84,109,120,129],"their":[28,106,117],"communicative":[29,37,74],"tasks":[30,38],"are":[31],"not":[32],"aligned":[33],"institutional":[36],"call-takers.":[41],"subsequent":[44],"workplace":[45],"experiment":[46],"involving":[47],"over":[48],"2000":[49],"calls,":[50],"it":[51],"appeared":[52],"use":[55],"an":[57],"alternative":[58,91,110,133],"question":[59,87,111],"rather":[60],"than":[61,98,116,135],"wh-question,":[63],"significantly":[64,94],"altered":[65],"deliveries":[68],"and":[69,101],"adapted":[70],"them":[71],"call-takers\u2019":[73],"needs.":[75],"The":[76,90],"analysis":[77],"shows":[78],"two":[79],"aspects":[80],"responses":[83],"different":[86],"formats:":[88],"(i)":[89],"questions":[92,134],"produced":[93],"more":[95,112],"type-conforming":[96],"answers":[97,119],"wh-questions,":[100],"also":[102],"(ii)":[103],"callers":[104],"treated":[105,124],"non-conforming":[107,118],"answer":[108],"often":[113],"as":[114],"dispreferred":[115],"wh-questions.":[121,137],"Callers":[122],"thus":[123],"preference":[126],"type-conformity":[128],"be":[130],"stronger":[131]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2017-02-03T00:00:00"}
