{"id":"https://openalex.org/W2582006367","doi":"https://doi.org/10.1080/15332845.2017.1266869","title":"Examining job stress and burnout of hotel room attendants: Internal marketing and organizational commitment as moderators","display_name":"Examining job stress and burnout of hotel room attendants: Internal marketing and organizational commitment as moderators","publication_year":2017,"publication_date":"2017-01-27","ids":{"openalex":"https://openalex.org/W2582006367","doi":"https://doi.org/10.1080/15332845.2017.1266869","mag":"2582006367"},"language":"en","primary_location":{"id":"doi:10.1080/15332845.2017.1266869","doi":"https://doi.org/10.1080/15332845.2017.1266869","is_oa":false,"landing_page_url":"https://doi.org/10.1080/15332845.2017.1266869","pdf_url":null,"source":{"id":"https://openalex.org/S109960688","display_name":"Journal of Human Resources in Hospitality & Tourism","issn_l":"1533-2845","issn":["1533-2845","1533-2853"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Human Resources in Hospitality & Tourism","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034613176","display_name":"Chun-Fang Chiang","orcid":"https://orcid.org/0000-0003-1257-3191","observed_orcids":["https://orcid.org/0000-0003-1257-3191"]},"institutions":[{"id":"https://openalex.org/I205612303","display_name":"Chinese Culture University","ror":"https://ror.org/04shepe48","country_code":"TW","type":"education","lineage":["https://openalex.org/I205612303"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Chun-Fang Chiang","raw_affiliation_strings":["Department of Tourism Management, Chinese Culture University, Taipei, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Tourism Management, Chinese Culture University, Taipei, Taiwan","institution_ids":["https://openalex.org/I205612303"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5027080819","display_name":"Bang-Zhi Liu","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I205612303","display_name":"Chinese Culture University","ror":"https://ror.org/04shepe48","country_code":"TW","type":"education","lineage":["https://openalex.org/I205612303"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Bang-Zhi Liu","raw_affiliation_strings":["Department of Tourism Management, Chinese Culture University, Taipei, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Tourism Management, Chinese Culture University, Taipei, Taiwan","institution_ids":["https://openalex.org/I205612303"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5034613176"],"corresponding_institution_ids":["https://openalex.org/I205612303"],"apc_list":null,"apc_paid":null,"fwci":4.7003,"has_fulltext":false,"cited_by_count":53,"citation_normalized_percentile":{"value":0.93945231,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"16","issue":"4","first_page":"367","last_page":"383"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12704","display_name":"Stress and Burnout Research","score":0.9434000253677368,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12704","display_name":"Stress and Burnout Research","score":0.9434000253677368,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.030500000342726707,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.018200000748038292,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/occupational-stress","display_name":"occupational stress","score":0.9959999918937683},{"id":"https://openalex.org/keywords/burnout","display_name":"burnout","score":0.9229999780654907},{"id":"https://openalex.org/keywords/turnover-intention","display_name":"turnover intention","score":0.8209999799728394},{"id":"https://openalex.org/keywords/housekeepers","display_name":"housekeepers","score":0.9380000233650208},{"id":"https://openalex.org/keywords/internal-marketing","display_name":"internal marketing","score":0.9929999709129333},{"id":"https://openalex.org/keywords/organizational-commitment","display_name":"organizational commitment","score":1.0},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.8840000033378601},{"id":"https://openalex.org/keywords/hospitality-workforce","display_name":"hospitality workforce","score":0.39399999380111694}],"concepts":[{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.7045214176177979},{"id":"https://openalex.org/C2985668427","wikidata":"https://www.wikidata.org/wiki/Q815298","display_name":"Job stress","level":3,"score":0.5624241232872009},{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.5520800948143005},{"id":"https://openalex.org/C143916079","wikidata":"https://www.wikidata.org/wiki/Q2629248","display_name":"Burnout","level":2,"score":0.5273557305335999},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5160598158836365},{"id":"https://openalex.org/C150706916","wikidata":"https://www.wikidata.org/wiki/Q6206702","display_name":"Job attitude","level":4,"score":0.49260860681533813},{"id":"https://openalex.org/C174954385","wikidata":"https://www.wikidata.org/wiki/Q6206740","display_name":"Job performance","level":3,"score":0.4886060357093811},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.47386956214904785},{"id":"https://openalex.org/C2992103800","wikidata":"https://www.wikidata.org/wiki/Q792530","display_name":"Internal marketing","level":2,"score":0.45949816703796387},{"id":"https://openalex.org/C149055747","wikidata":"https://www.wikidata.org/wiki/Q4688889","display_name":"Affective events theory","level":5,"score":0.4574032127857208},{"id":"https://openalex.org/C139140526","wikidata":"https://www.wikidata.org/wiki/Q8034614","display_name":"Job design","level":4,"score":0.41923901438713074},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4039727449417114},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.31299781799316406},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.10512390732765198}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/15332845.2017.1266869","doi":"https://doi.org/10.1080/15332845.2017.1266869","is_oa":false,"landing_page_url":"https://doi.org/10.1080/15332845.2017.1266869","pdf_url":null,"source":{"id":"https://openalex.org/S109960688","display_name":"Journal of Human Resources in Hospitality & Tourism","issn_l":"1533-2845","issn":["1533-2845","1533-2853"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Human Resources in Hospitality & Tourism","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":1.0,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"},{"score":0.4000000059604645,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"sustainable_development_goals_aurora":[{"score":0.6700000166893005,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":59,"referenced_works":["https://openalex.org/W575511593","https://openalex.org/W1467477393","https://openalex.org/W1520298381","https://openalex.org/W1529171894","https://openalex.org/W1530155851","https://openalex.org/W1607183918","https://openalex.org/W1620885950","https://openalex.org/W1965645791","https://openalex.org/W1969116577","https://openalex.org/W1971129154","https://openalex.org/W1978367586","https://openalex.org/W1985156730","https://openalex.org/W1994706654","https://openalex.org/W1999718673","https://openalex.org/W2001158673","https://openalex.org/W2004098507","https://openalex.org/W2005738659","https://openalex.org/W2007958722","https://openalex.org/W2010238423","https://openalex.org/W2010395826","https://openalex.org/W2013884154","https://openalex.org/W2022411321","https://openalex.org/W2022472850","https://openalex.org/W2025868739","https://openalex.org/W2027505338","https://openalex.org/W2031905206","https://openalex.org/W2034030787","https://openalex.org/W2038774664","https://openalex.org/W2045625661","https://openalex.org/W2049362416","https://openalex.org/W2052125979","https://openalex.org/W2053195854","https://openalex.org/W2061558975","https://openalex.org/W2062835873","https://openalex.org/W2067718403","https://openalex.org/W2069969939","https://openalex.org/W2071088769","https://openalex.org/W2077737829","https://openalex.org/W2081234213","https://openalex.org/W2083174051","https://openalex.org/W2098480850","https://openalex.org/W2105570157","https://openalex.org/W2123231022","https://openalex.org/W2140704964","https://openalex.org/W2144816256","https://openalex.org/W2156330953","https://openalex.org/W2158517811","https://openalex.org/W2159937233","https://openalex.org/W2186991286","https://openalex.org/W2201386172","https://openalex.org/W2212401464","https://openalex.org/W2403238060","https://openalex.org/W2482959238","https://openalex.org/W2571172251","https://openalex.org/W2603022011","https://openalex.org/W3142492581","https://openalex.org/W4233336715","https://openalex.org/W4285719527","https://openalex.org/W4388671105"],"related_works":["https://openalex.org/W7111522302","https://openalex.org/W2559517261","https://openalex.org/W2473533185","https://openalex.org/W145788801","https://openalex.org/W2219799766","https://openalex.org/W2902158602","https://openalex.org/W3186698492","https://openalex.org/W2010238423","https://openalex.org/W3003532655","https://openalex.org/W2943969273"],"abstract_inverted_index":{"Housekeeping":[0],"is":[1],"a":[2],"support":[3,9],"department":[4],"that":[5,64],"helps":[6],"provide":[7],"and":[8,12,40,48,86,93],"quality":[10],"service":[11],"products":[13],"for":[14,53],"hotel":[15],"customers.":[16],"Room":[17],"attendants,":[18],"however,":[19],"face":[20],"as":[21,25,51],"much":[22],"job":[23,36,38,57,69,74,91,94],"stress":[24,58,70,92],"other":[26],"staff.":[27],"Therefore,":[28],"this":[29],"study":[30],"examines":[31],"the":[32,54],"causal":[33],"relationships":[34],"among":[35],"stress,":[37],"burnout,":[39,75],"turnover":[41,81],"intentions,":[42],"while":[43],"also":[44],"verifying":[45],"internal":[46,84],"marketing":[47,85],"organizational":[49,87],"commitment":[50,88],"moderators":[52],"effect":[55],"of":[56],"on":[59],"burnout.":[60,95],"Study":[61],"results":[62],"indicate":[63],"room":[65],"attendants":[66],"who":[67],"suffer":[68],"do":[71],"have":[72],"higher":[73],"which,":[76],"in":[77],"turn,":[78],"affects":[79],"their":[80],"intentions.":[82],"Further,":[83],"significantly":[89],"moderates":[90]},"counts_by_year":[{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":9},{"year":2021,"cited_by_count":15},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2017-02-03T00:00:00"}