{"id":"https://openalex.org/W25808420","doi":null,"title":"Measuring service quality of international tennis coach education courses","display_name":"Measuring service quality of international tennis coach education courses","publication_year":2014,"publication_date":"2014-12-01","ids":{"openalex":"https://openalex.org/W25808420","mag":"25808420"},"language":"en","primary_location":{"id":"pmh:oai:repository.up.ac.za:2263/41965","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/2263/41965","pdf_url":"http://hdl.handle.net/2263/41965","source":{"id":"https://openalex.org/S4306401870","display_name":"UpSpace Institutional Repository (University of Pretoria)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I69552723","host_organization_name":"University of Pretoria","host_organization_lineage":["https://openalex.org/I69552723"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/2263/41965","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019741559","display_name":"Anneliese Goslin","orcid":"https://orcid.org/0000-0002-2312-7931","observed_orcids":["https://orcid.org/0000-0002-2312-7931"]},"institutions":[{"id":"https://openalex.org/I69552723","display_name":"University of Pretoria","ror":"https://ror.org/00g0p6g84","country_code":"ZA","type":"education","lineage":["https://openalex.org/I69552723"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Anneliese Goslin","raw_affiliation_strings":["University of Pretoria"],"raw_orcid":"https://orcid.org/0000-0002-2312-7931","affiliations":[{"raw_affiliation_string":"University of Pretoria","institution_ids":["https://openalex.org/I69552723"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5035864302","display_name":"Karl Davies","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I69552723","display_name":"University of Pretoria","ror":"https://ror.org/00g0p6g84","country_code":"ZA","type":"education","lineage":["https://openalex.org/I69552723"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Karl Davies","raw_affiliation_strings":["University of Pretoria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Pretoria","institution_ids":["https://openalex.org/I69552723"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I69552723"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":5,"citation_normalized_percentile":{"value":0.00481361,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":"20","issue":"1","first_page":"11","last_page":"21"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10813","display_name":"Sport Psychology and Performance","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/3204","display_name":"Developmental and Educational Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13359","display_name":"Sports Science and Education","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9610000252723694},{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.8960000276565552},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.871999979019165},{"id":"https://openalex.org/keywords/sports-services","display_name":"sports services","score":0.7250000238418579},{"id":"https://openalex.org/keywords/international-tennis-federation","display_name":"International Tennis Federation","score":0.9319999814033508},{"id":"https://openalex.org/keywords/sports-organizations","display_name":"sports organizations","score":0.4779999852180481},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.5630000233650208}],"concepts":[{"id":"https://openalex.org/C2779379456","wikidata":"https://www.wikidata.org/wiki/Q14076","display_name":"Condom","level":4,"score":0.821666419506073},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.6870149374008179},{"id":"https://openalex.org/C27415008","wikidata":"https://www.wikidata.org/wiki/Q7256382","display_name":"Psychological intervention","level":2,"score":0.6049387454986572},{"id":"https://openalex.org/C2992699665","wikidata":"https://www.wikidata.org/wiki/Q337517","display_name":"Hiv test","level":5,"score":0.5515682697296143},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.5211684703826904},{"id":"https://openalex.org/C56995899","wikidata":"https://www.wikidata.org/wiki/Q1126687","display_name":"Focus group","level":2,"score":0.5039696097373962},{"id":"https://openalex.org/C2780687700","wikidata":"https://www.wikidata.org/wiki/Q210978","display_name":"Abstinence","level":2,"score":0.4659615159034729},{"id":"https://openalex.org/C3013748606","wikidata":"https://www.wikidata.org/wiki/Q15787","display_name":"Human immunodeficiency virus (HIV)","level":2,"score":0.4476982057094574},{"id":"https://openalex.org/C29456083","wikidata":"https://www.wikidata.org/wiki/Q1221899","display_name":"Gynecology","level":1,"score":0.3459394574165344},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.3264662027359009},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.31695330142974854},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.23481610417366028},{"id":"https://openalex.org/C2986740045","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health services","level":3,"score":0.19346174597740173},{"id":"https://openalex.org/C2775949068","wikidata":"https://www.wikidata.org/wiki/Q4260475","display_name":"Health facility","level":4,"score":0.1444103717803955},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.10392501950263977},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0703231692314148},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.07017150521278381},{"id":"https://openalex.org/C2776983459","wikidata":"https://www.wikidata.org/wiki/Q41083","display_name":"Syphilis","level":3,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:repository.up.ac.za:2263/41965","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/2263/41965","pdf_url":"http://hdl.handle.net/2263/41965","source":{"id":"https://openalex.org/S4306401870","display_name":"UpSpace Institutional Repository (University of Pretoria)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I69552723","host_organization_name":"University of Pretoria","host_organization_lineage":["https://openalex.org/I69552723"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"mag:25808420","doi":null,"is_oa":false,"landing_page_url":"https://repository.up.ac.za/bitstream/2263/41965/1/Goslin_Measuring_2014.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S133472793","display_name":"African Journal for Physical Health Education Recreation and Dance","issn_l":"1117-4315","issn":["1117-4315"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310321518","host_organization_name":"African Journals OnLine","host_organization_lineage":["https://openalex.org/P4310321518"],"host_organization_lineage_names":["African Journals OnLine"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"African Journal for Physical Health Education Recreation and Dance","raw_type":null}],"best_oa_location":{"id":"pmh:oai:repository.up.ac.za:2263/41965","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/2263/41965","pdf_url":"http://hdl.handle.net/2263/41965","source":{"id":"https://openalex.org/S4306401870","display_name":"UpSpace Institutional Repository (University of Pretoria)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I69552723","host_organization_name":"University of Pretoria","host_organization_lineage":["https://openalex.org/I69552723"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.8278999924659729,"display_name":"Quality education"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W25808420.pdf","grobid_xml":"https://content.openalex.org/works/W25808420.grobid-xml"},"referenced_works_count":20,"referenced_works":["https://openalex.org/W2011243435","https://openalex.org/W2026368098","https://openalex.org/W2037282057","https://openalex.org/W2057254694","https://openalex.org/W2072169127","https://openalex.org/W2072772420","https://openalex.org/W2076579014","https://openalex.org/W2100644522","https://openalex.org/W2107341026","https://openalex.org/W2112278199","https://openalex.org/W2117783961","https://openalex.org/W2123737784","https://openalex.org/W2128530478","https://openalex.org/W2136120357","https://openalex.org/W2143092512","https://openalex.org/W2159259594","https://openalex.org/W2161322039","https://openalex.org/W2484499111","https://openalex.org/W2916899010","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W407809648","https://openalex.org/W4404437575","https://openalex.org/W199897322","https://openalex.org/W7145599590","https://openalex.org/W6968580705","https://openalex.org/W3157760108","https://openalex.org/W2908038456","https://openalex.org/W4407629072","https://openalex.org/W2011403976","https://openalex.org/W3165590352"],"abstract_inverted_index":{"Customer":[0],"satisfaction":[1,116],"with":[2,57,127,140],"the":[3,11,23,28,66,78,86,89,91,94,99,102,110,118,132,157,169],"quality":[4,26,84,129],"of":[5,14,27,40,65,77,82,88,93,101,109,121,123,159,173],"sport":[6,15,178],"services":[7],"contributes":[8],"significantly":[9],"to":[10],"sustained":[12],"\\ncompetitiveness":[13],"organisations,":[16],"and":[17,43,146,171],"customer":[18],"retention.":[19],"This":[20,148],"study":[21,68,149],"measured":[22],"\\nperceived":[24],"service":[25,83,97,119,124,128,163],"International":[29],"Tennis":[30,112],"Federation":[31],"(ITF)":[32],"Starter-Beginner":[33],"coach":[34,179],"\\neducation":[35],"courses.":[36],"A":[37,49],"purposive":[38],"sample":[39],"four":[41,76,133],"courses":[42],"56":[44],"tennis":[45,71,160],"coaches":[46,72,113],"was":[47],"drawn.":[48],"precourse":[50],"\\nand":[51],"post":[52],"course":[53,103,136],"SERVQUAL":[54,80,175],"questionnaire":[55,60],"together":[56],"a":[58],"biographical":[59],"\\nwere":[61],"administered.":[62],"The":[63],"findings":[64],"current":[67],"suggest":[69],"that":[70],"are":[73],"dissatisfied":[74],"\\nwith":[75],"five":[79],"dimensions":[81],"namely":[85],"reliability":[87,170],"\\nservices,":[90],"responsiveness":[92],"ITF":[95],"as":[96,104,106,153],"provider,":[98],"tangibles":[100],"well":[105],"\\nthe":[107,174],"empathy":[108],"ITF.":[111],"expressed":[114],"overall":[115],"in":[117,156,177],"dimension":[120],"\\nassurance":[122],"users.":[125],"Satisfaction":[126],"differed":[130],"across":[131],"different":[134],"\\ngeographical":[135],"locations":[137],"suggesting":[138],"dissatisfaction":[139],"personal":[141],"interaction":[142],"between":[143],"head":[144],"\\ntutors":[145],"participants.":[147],"should":[150,167],"be":[151],"regarded":[152],"exploratory":[154],"research":[155,166],"area":[158],"\\ncoach":[161],"education":[162,180],"quality.":[164],"Further":[165],"determine":[168],"validity":[172],"instrument":[176],"contexts.":[181]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1}],"updated_date":"2026-09-27T08:07:27.782135","created_date":"2016-06-24T00:00:00"}
