{"id":"https://openalex.org/W2562986629","doi":null,"title":"INSTITUTO SUPERIOR DE CI\u00caNCIAS DO TRABALHO E DA EMPRESA","display_name":"INSTITUTO SUPERIOR DE CI\u00caNCIAS DO TRABALHO E DA EMPRESA","publication_year":2010,"publication_date":"2010-01-01","ids":{"openalex":"https://openalex.org/W2562986629","mag":"2562986629"},"language":"pt","primary_location":{"id":"mag:2562986629","doi":null,"is_oa":false,"landing_page_url":"http://home.iscte-iul.pt/~baa/Tese.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5037746436","display_name":"Catarina Sofia","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Catarina Sofia","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5043156994","display_name":"A. P. A. Olim","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"A. P. A. Olim","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":18.3265,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.98909767,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14373","display_name":"Securities Regulation and Market Practices","score":0.49559998512268066,"subfield":{"id":"https://openalex.org/subfields/3308","display_name":"Law"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14373","display_name":"Securities Regulation and Market Practices","score":0.49559998512268066,"subfield":{"id":"https://openalex.org/subfields/3308","display_name":"Law"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.2921999990940094,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.10100000351667404,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/direct-sales","display_name":"direct sales","score":0.9980000257492065},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8460000157356262},{"id":"https://openalex.org/keywords/consumer-acceptance","display_name":"consumer acceptance","score":0.906000018119812},{"id":"https://openalex.org/keywords/consumer-purchase-behavior","display_name":"consumer purchase behavior","score":0.5270000100135803},{"id":"https://openalex.org/keywords/customer-experience","display_name":"customer experience","score":0.7229999899864197},{"id":"https://openalex.org/keywords/risk-perception","display_name":"risk perception","score":0.9990000128746033},{"id":"https://openalex.org/keywords/consumer-characteristics","display_name":"consumer characteristics","score":0.6919999718666077},{"id":"https://openalex.org/keywords/customer-segmentation","display_name":"customer segmentation","score":0.4880000054836273},{"id":"https://openalex.org/keywords/portuguese-consumers","display_name":"Portuguese consumers","score":0.7039999961853027},{"id":"https://openalex.org/keywords/distance-selling","display_name":"distance selling","score":0.503000020980835}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6156467199325562},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.61495441198349},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5786648988723755},{"id":"https://openalex.org/C35219183","wikidata":"https://www.wikidata.org/wiki/Q5146","display_name":"Portuguese","level":2,"score":0.5268943309783936},{"id":"https://openalex.org/C30772137","wikidata":"https://www.wikidata.org/wiki/Q5164762","display_name":"Consumption (sociology)","level":2,"score":0.5132722854614258},{"id":"https://openalex.org/C195487862","wikidata":"https://www.wikidata.org/wiki/Q850210","display_name":"Revenue","level":2,"score":0.500540018081665},{"id":"https://openalex.org/C2776473512","wikidata":"https://www.wikidata.org/wiki/Q962382","display_name":"Direct selling","level":2,"score":0.4947904944419861},{"id":"https://openalex.org/C110121322","wikidata":"https://www.wikidata.org/wiki/Q865811","display_name":"Distribution (mathematics)","level":2,"score":0.46001315116882324},{"id":"https://openalex.org/C536005652","wikidata":"https://www.wikidata.org/wiki/Q677073","display_name":"Direct marketing","level":2,"score":0.43949878215789795},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.41944682598114014},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.4160258173942566},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.37193894386291504},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.1209135353565216},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.09322822093963623},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08615049719810486},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2562986629","doi":null,"is_oa":false,"landing_page_url":"http://home.iscte-iul.pt/~baa/Tese.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":30,"referenced_works":["https://openalex.org/W11763329","https://openalex.org/W594865693","https://openalex.org/W1159826625","https://openalex.org/W1524583140","https://openalex.org/W1848385400","https://openalex.org/W1970983055","https://openalex.org/W1983594008","https://openalex.org/W1993695912","https://openalex.org/W1994596581","https://openalex.org/W1997405290","https://openalex.org/W2015463594","https://openalex.org/W2017625460","https://openalex.org/W2033944822","https://openalex.org/W2039722657","https://openalex.org/W2040205458","https://openalex.org/W2062105677","https://openalex.org/W2081686646","https://openalex.org/W2085930791","https://openalex.org/W2091864497","https://openalex.org/W2103617890","https://openalex.org/W2116969356","https://openalex.org/W2126925062","https://openalex.org/W2139686072","https://openalex.org/W2153656501","https://openalex.org/W2162079515","https://openalex.org/W2263758375","https://openalex.org/W2482760887","https://openalex.org/W2592518394","https://openalex.org/W2950060395","https://openalex.org/W2963111117"],"related_works":["https://openalex.org/W567850114","https://openalex.org/W56422929","https://openalex.org/W2370806632","https://openalex.org/W525265","https://openalex.org/W7100279164","https://openalex.org/W2738877937","https://openalex.org/W1839890404","https://openalex.org/W1987548841","https://openalex.org/W2391196188","https://openalex.org/W4229044166"],"abstract_inverted_index":{"Direct":[151],"selling":[1,43,47,55,152,287,330,364],"has":[2,14,56,158],"been":[3],"an":[4,38],"important":[5,39],"space":[6],"in":[7,16,22,78,163,346],"the":[8,17,46,51,63,68,71,87,91,102,105,113,125,128,161,212,242,253,259,263,266,295,298,301,309,312,320,325,337,355,366,370],"commercialization":[9],"of":[10,27,67,70,97,104,107,130,183,198,204,229,241,258,265,276,300,358,369],"consumption":[11],"goods":[12],"and":[13,25,45,48,81,94,123,133,143,192,195,202,210,235,239,262,271,297,336,360],"exhibited":[15],"last":[18],"years":[19],"substantial":[20],"growth":[21],"sales":[23],"revenues":[24],"number":[26],"salespeople":[28],"involved":[29],"at":[30],"world":[31],"level.":[32],"Today,":[33],"we":[34,141,215,272],"can":[35,340],"still":[36,73],"identify":[37],"bridge":[40],"between":[41,127],"this":[42,108],"method":[44,110],"communication":[49],"through":[50],"Internet.":[52],"Nevertheless,":[53],"direct":[54,98,137,205,286,329,363],"not":[57],"deserved":[58],"a":[59,118,154,217,227,249,316,333],"great":[60],"attention":[61],"from":[62,170],"academy.":[64],"In":[65],"spite":[66],"antiquity":[69],"concept":[72],"some":[74],"gaps":[75],"are":[76,269,283,290],"verified":[77],"its":[79],"understanding":[80,296],"operacionalization.":[82],"The":[83,279],"present":[84,313],"thesis":[85],"studies":[86],"factors":[88],"which":[89,121,157,289,322],"influence":[90],"consumers\u2019":[92,131,188,190,302],"satisfaction":[93,135,361],"his":[95,134],"acceptance":[96,132,203,359],"selling,":[99],"contributing":[100],"to":[101,252,293,308,327,331,343,348],"improvement":[103],"knowledge":[106],"distribution":[109,155],"based":[111,247],"on":[112,248,304],"Portuguese":[114,254,310],"context.":[115],"We":[116,148,178],"propose":[117],"conceptual":[119],"model":[120,268,317],"identifies":[122,319],"analyses":[124],"relationships":[126],"determinants":[129,321],"towards":[136],"selling.":[177],"For":[139],"that":[140,208,318,339,349,354],"derive":[142],"test":[144],"our":[145],"research":[146,220],"hypothesis.":[147],"defend":[149],"that:":[150],"is":[153,365],"form":[156],"advantages":[159],"for":[160,285],"consumer":[162,326],"comparison":[164],"with":[165,226,237,362],"other":[166],"sale":[167],"forms":[168],"away":[169],"fixed":[171],"retail":[172],"location":[173],"such":[174],"as":[175],"distance":[176],"have":[179],"Identified":[180],"four":[181],"dimensions":[182,197],"independent":[184],"variables":[185,200],"(purchase":[186],"characteristics,":[187,189],"experience":[191,368],"perceived":[193],"risk)":[194],"two":[196],"dependent":[199],"(satisfaction":[201],"selling).":[206],"On":[207],"purpose,":[209],"after":[211],"literature":[213],"review,":[214],"designed":[216],"twophase":[218],"empiric":[219,267,281],"methodology:":[221],"Exploratory":[222],"phase,":[223,246],"including":[224],"interviews":[225,236],"sample":[228],"Selling":[231],"Organizations":[232],"(DSO\u2019s)":[233],"managers":[234],"salespersons":[238],"clients":[240],"same":[243],"DSO\u2019s.":[244],"Quantitative":[245],"questionnaire":[250],"applied":[251,307],"adult":[255],"consumers.":[256],"Most":[257],"operational":[260],"hypothesis":[261],"gauging":[264],"confirmed,":[270],"identified":[273],"three":[274],"groups":[275],"consumers":[277],"(clusters).":[278],"obtained":[280],"evidences":[282],"pertinent":[284],"companies,":[288],"looking":[291],"forward":[292],"improve":[294],"forecast":[299],"behaviours":[303],"purchase.":[305],"Although":[306],"context,":[311],"study":[314],"suggests":[315],"will":[323],"lead":[324],"accept":[328],"buy":[332],"specific":[334],"product,":[335],"reasons":[338],"take":[341],"him":[342],"be":[344],"satisfied":[345],"relation":[347],"choice.":[350],"It":[351],"was":[352],"concluded":[353],"main":[356],"determinant":[357],"previous":[367],"consumer.":[371],"Venda":[372],"Directa:":[373],"determinantes":[374],"da":[375],"aceitacao":[376],"do":[377],"consumidor":[378],"ISCTE":[379],"\u00a9":[380],"Braulio":[381],"Alturas,":[382],"2003":[383],"11":[384],"VENTE":[385],"DIRECTE:":[386],"DETERMINANTS":[387],"DE":[388,390],"L'ACCEPTATION":[389],"CONSOMMATEUR":[391]},"counts_by_year":[{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":1}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2017-01-06T00:00:00"}