{"id":"https://openalex.org/W2559968433","doi":null,"title":"Factors affecting the adoption of online banking service : A case study in Kuching, Sarawak","display_name":"Factors affecting the adoption of online banking service : A case study in Kuching, Sarawak","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W2559968433","mag":"2559968433"},"language":"en","primary_location":{"id":"pmh:oai:ir.unimas.my:10175","doi":null,"is_oa":false,"landing_page_url":"http://ir.unimas.my/id/eprint/10175/4/Factors%20Affecting%20The%20Adoption%20of%20Online%20Banking%20Service%20%3B%20A%20Case%20Study%20In%20Kuching%2C%20Sarawak%28fulltext%29.pdf","pdf_url":"http://ir.unimas.my/id/eprint/10175/4/Factors%20Affecting%20The%20Adoption%20of%20Online%20Banking%20Service%20%3B%20A%20Case%20Study%20In%20Kuching%2C%20Sarawak%28fulltext%29.pdf","source":{"id":"https://openalex.org/S4306400335","display_name":"Unimas Institutional Repository (Universiti Malaysia Sarawak)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I41461413","host_organization_name":"Universiti Malaysia Sarawak","host_organization_lineage":["https://openalex.org/I41461413"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5072233904","display_name":"Michelle Jenai","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Michelle Jenai","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5045047106","display_name":"Anak Nelson Mujah","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Anak Nelson Mujah","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-banking-adoption","display_name":"online banking adoption","score":0.8880000114440918},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"technology acceptance model","score":0.7279999852180481},{"id":"https://openalex.org/keywords/perceived-usefulness","display_name":"perceived usefulness","score":0.890999972820282},{"id":"https://openalex.org/keywords/perceived-ease-of-use","display_name":"perceived ease of use","score":0.9990000128746033},{"id":"https://openalex.org/keywords/government-support","display_name":"government support","score":0.9739999771118164},{"id":"https://openalex.org/keywords/adoption-intention","display_name":"adoption intention","score":0.6980000138282776},{"id":"https://openalex.org/keywords/relative-advantage","display_name":"relative advantage","score":0.6909999847412109},{"id":"https://openalex.org/keywords/compatibility","display_name":"compatibility","score":0.9760000109672546},{"id":"https://openalex.org/keywords/kuching-sarawak","display_name":"Kuching, Sarawak","score":0.8939999938011169}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6206889748573303},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6177850961685181},{"id":"https://openalex.org/C89128539","wikidata":"https://www.wikidata.org/wiki/Q1949963","display_name":"Statistic","level":2,"score":0.60052490234375},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.5994448661804199},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.5574954748153687},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.5491620302200317},{"id":"https://openalex.org/C2775930393","wikidata":"https://www.wikidata.org/wiki/Q1941439","display_name":"Mobile banking","level":2,"score":0.5392659306526184},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5242809653282166},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.516339898109436},{"id":"https://openalex.org/C27574286","wikidata":"https://www.wikidata.org/wiki/Q320723","display_name":"Variables","level":2,"score":0.47580012679100037},{"id":"https://openalex.org/C65067816","wikidata":"https://www.wikidata.org/wiki/Q2295139","display_name":"Computer-assisted web interviewing","level":2,"score":0.4271993041038513},{"id":"https://openalex.org/C59364581","wikidata":"https://www.wikidata.org/wiki/Q747810","display_name":"Questionnaire","level":2,"score":0.41169261932373047},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.38166555762290955},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.1403011679649353},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1111535131931305},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.09837403893470764},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:ir.unimas.my:10175","doi":null,"is_oa":false,"landing_page_url":"http://ir.unimas.my/id/eprint/10175/4/Factors%20Affecting%20The%20Adoption%20of%20Online%20Banking%20Service%20%3B%20A%20Case%20Study%20In%20Kuching%2C%20Sarawak%28fulltext%29.pdf","pdf_url":"http://ir.unimas.my/id/eprint/10175/4/Factors%20Affecting%20The%20Adoption%20of%20Online%20Banking%20Service%20%3B%20A%20Case%20Study%20In%20Kuching%2C%20Sarawak%28fulltext%29.pdf","source":{"id":"https://openalex.org/S4306400335","display_name":"Unimas Institutional Repository (Universiti Malaysia Sarawak)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I41461413","host_organization_name":"Universiti Malaysia Sarawak","host_organization_lineage":["https://openalex.org/I41461413"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},{"id":"mag:2559968433","doi":null,"is_oa":false,"landing_page_url":"https://ir.unimas.my/id/eprint/10175/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2996861238","https://openalex.org/W2799652641","https://openalex.org/W171085588","https://openalex.org/W7014318131","https://openalex.org/W3197362246","https://openalex.org/W6981777544","https://openalex.org/W4407745796","https://openalex.org/W1785404","https://openalex.org/W2795558378","https://openalex.org/W3004435456"],"abstract_inverted_index":{"This":[0,262],"study":[1,21,99,133,164,179],"aims":[2],"to":[3,13,22,29,54,61,88,157,205,240,299,310],"identify":[4,23,55],"the":[5,56,59,74,78,81,159,166,173,192,202,221,237,253,256,282,288,300,303],"factors":[6,193,270],"that":[7,154,189,194,258,271],"encourage":[8],"consumers":[9,275,313],"in":[10,70,97,104,162,177,287],"Kuching,":[11,105],"Sarawak":[12],"adopt":[14,30,206,241],"online":[15,31,63,84,90,207,224,242,260,278,307],"banking":[16,85,208,265,279,308],"services.":[17,209,261],"It":[18],"is":[19,77,165],"a":[20,135],"important":[24],"elements":[25,79],"affecting":[26,201],"customers'":[27,203,238],"intention":[28,60,87,204,239],"banking.":[32,64,225,243],"An":[33],"extended":[34],"Technology":[35],"Acceptance":[36],"Model":[37],"(TAM)":[38],"namely":[39],"perceived":[40,45,47,213,227],"ease":[41,228],"of":[42,80,83,120,123,191,223,229,246,277,285,290,302,306],"use":[43,62,89,230],"and":[44,49,111,169,212,215,231,281,296],"usefulness,":[46],"trust":[48,214],"security,":[50],"government":[51,232],"support":[52,233],"used":[53,130,156,176],"relationship":[57],"towards":[58],"Four":[65],"hypothetical":[66],"situations":[67],"were":[68,93,101,107,199,217],"proposed":[69],"this":[71,98,132,163,178,247],"stud~":[72],"Meanwhile,":[73,172,226],"dependent":[75],"variable":[76],"adoption":[82,222,289],"(customers'":[86],"banking).":[91],"There":[92],"250":[94],"respondents":[95,124],"involved":[96],"which":[100,106],"randomly":[102],"selected":[103],"conducted":[108],"via":[109],"emails":[110],"based":[112],"on":[113],"personally":[114],"administered":[115],"questionnaires":[116],"from":[117],"various":[118],"backgrounds":[119],"people.":[121],"Participation":[122],"was":[125,134,140,149,155,180,234],"purely":[126],"voluntary.":[127],"The":[128,138,185,244],"instrument":[129],"for":[131,146,252,312],"survey":[136],"questionnaire.":[137],"questionnaire":[139],"reliable":[141],"at":[142],"alpha":[143],"coefficient":[144],"value":[145],"each":[147],"variables":[148],"'r":[150],"'=+0.50.":[151],"Descriptive":[152],"statistic":[153,175],"analyze":[158],"demographic":[160],"data":[161],"frequency":[167],"(n)":[168],"percentage":[170],"(%).":[171],"inferential":[174],"Pearson":[181],"Coefficient":[182],"Correlation":[183],"'r'.":[184],"overall":[186],"findings":[187],"show":[188],"all":[190],"had":[195],"been":[196],"analyzed":[197],"above":[198],"positively":[200],"Perceived":[210],"usefulness":[211],"security":[216],"strongly":[218],"correlated":[219],"with":[220],"moderately":[235],"influencing":[236],"result":[245],"finding":[248],"might":[249,263],"be":[250],"useful":[251],"practitioners":[254],"especially":[255],"banks":[257],"provide":[259,264],"industry":[266],"some":[267],"insights":[268],"into":[269],"will":[272],"likely":[273],"effect":[274],"acceptance":[276],"technology":[280,309],"highlights":[283],"areas":[284],"consideration":[286],"these":[291],"new":[292],"technologies.":[293],"Relative":[294],"advantage":[295],"compatibility":[297],"jump":[298],"top":[301],"list":[304],"ofcharacteristics":[305],"highlight":[311],".":[314]},"counts_by_year":[{"year":2023,"cited_by_count":1}],"updated_date":"2026-09-29T14:09:16.559479","created_date":"2016-12-16T00:00:00"}