{"id":"https://openalex.org/W2555081698","doi":"https://doi.org/10.1080/09585192.2016.1255982","title":"Personality and the creativity of frontline service employees: linear and curvilinear effects","display_name":"Personality and the creativity of frontline service employees: linear and curvilinear effects","publication_year":2016,"publication_date":"2016-11-12","ids":{"openalex":"https://openalex.org/W2555081698","doi":"https://doi.org/10.1080/09585192.2016.1255982","mag":"2555081698"},"language":"en","primary_location":{"id":"doi:10.1080/09585192.2016.1255982","doi":"https://doi.org/10.1080/09585192.2016.1255982","is_oa":false,"landing_page_url":"https://doi.org/10.1080/09585192.2016.1255982","pdf_url":null,"source":{"id":"https://openalex.org/S184846731","display_name":"The International Journal of Human Resource Management","issn_l":"0958-5192","issn":["0958-5192","1466-4399"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The International Journal of Human Resource Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://estudogeral.uc.pt/bitstream/10316/87260/1/Personality%20and%20the%20creativity%20of%20frontline%20service%20employees_Linear%20and%20curvilinear%20effects.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5012841071","display_name":"Filipe Coelho","orcid":"https://orcid.org/0000-0001-6067-4849","observed_orcids":["https://orcid.org/0000-0001-6067-4849"]},"institutions":[{"id":"https://openalex.org/I76903346","display_name":"University of Coimbra","ror":"https://ror.org/04z8k9a98","country_code":"PT","type":"education","lineage":["https://openalex.org/I76903346"]}],"countries":["PT"],"is_corresponding":true,"raw_author_name":"Filipe J. Coelho","raw_affiliation_strings":["Faculty of Economics, University of Coimbra/CeBER, Coimbra, Portugal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Economics, University of Coimbra/CeBER, Coimbra, Portugal","institution_ids":["https://openalex.org/I76903346"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060152638","display_name":"Cristiana Raquel Lages","orcid":"https://orcid.org/0000-0002-7024-9536","observed_orcids":["https://orcid.org/0000-0002-7024-9536"]},"institutions":[{"id":"https://openalex.org/I71052956","display_name":"University of Reading","ror":"https://ror.org/05v62cm79","country_code":"GB","type":"education","lineage":["https://openalex.org/I71052956"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Cristiana R. Lages","raw_affiliation_strings":["Henley Business School, University of Reading, Berkshire, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Henley Business School, University of Reading, Berkshire, UK","institution_ids":["https://openalex.org/I71052956"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072069043","display_name":"Carlos M.P. Sousa","orcid":"https://orcid.org/0000-0003-3969-1147","observed_orcids":["https://orcid.org/0000-0003-3969-1147"]},"institutions":[{"id":"https://openalex.org/I190082696","display_name":"Durham University","ror":"https://ror.org/01v29qb04","country_code":"GB","type":"education","lineage":["https://openalex.org/I190082696"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Carlos M. P. Sousa","raw_affiliation_strings":["Durham University Business School, Durham University, Ushaw College, Durham, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Durham University Business School, Durham University, Ushaw College, Durham, UK","institution_ids":["https://openalex.org/I190082696"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5012841071"],"corresponding_institution_ids":["https://openalex.org/I76903346"],"apc_list":null,"apc_paid":null,"fwci":3.7586,"has_fulltext":true,"cited_by_count":39,"citation_normalized_percentile":{"value":0.92543622,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"29","issue":"17","first_page":"2580","last_page":"2607"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11079","display_name":"Creativity in Education and Neuroscience","score":0.6128000020980835,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11079","display_name":"Creativity in Education and Neuroscience","score":0.6128000020980835,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11040","display_name":"Personality Traits and Psychology","score":0.30570000410079956,"subfield":{"id":"https://openalex.org/subfields/3203","display_name":"Clinical Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.048900000751018524,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/personality-traits","display_name":"personality traits","score":0.8389999866485596},{"id":"https://openalex.org/keywords/creativity","display_name":"creativity","score":0.8880000114440918},{"id":"https://openalex.org/keywords/frontline-service-employees","display_name":"frontline service employees","score":0.984000027179718},{"id":"https://openalex.org/keywords/big-five-personality-traits","display_name":"Big Five personality traits","score":0.9629999995231628},{"id":"https://openalex.org/keywords/nonlinear-effects","display_name":"nonlinear effects","score":0.9179999828338623},{"id":"https://openalex.org/keywords/curvilinear-effects","display_name":"curvilinear effects","score":0.6859999895095825},{"id":"https://openalex.org/keywords/service-employees","display_name":"service employees","score":0.5720000267028809},{"id":"https://openalex.org/keywords/employee-behavior","display_name":"employee behavior","score":0.6769999861717224}],"concepts":[{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.9082514047622681},{"id":"https://openalex.org/C187288502","wikidata":"https://www.wikidata.org/wiki/Q641118","display_name":"Personality","level":2,"score":0.8273652791976929},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.7387914657592773},{"id":"https://openalex.org/C2865642","wikidata":"https://www.wikidata.org/wiki/Q378132","display_name":"Big Five personality traits","level":3,"score":0.6969611048698425},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5057699680328369},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4153527021408081},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.10522022843360901},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.08076432347297668}],"mesh":[],"locations_count":6,"locations":[{"id":"doi:10.1080/09585192.2016.1255982","doi":"https://doi.org/10.1080/09585192.2016.1255982","is_oa":false,"landing_page_url":"https://doi.org/10.1080/09585192.2016.1255982","pdf_url":null,"source":{"id":"https://openalex.org/S184846731","display_name":"The International Journal of Human Resource Management","issn_l":"0958-5192","issn":["0958-5192","1466-4399"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319847","host_organization_name":"Routledge","host_organization_lineage":["https://openalex.org/P4310319847","https://openalex.org/P4310320547"],"host_organization_lineage_names":["Routledge","Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The International Journal of Human Resource Management","raw_type":"journal-article"},{"id":"pmh:oai:centaur.reading.ac.uk:67577","doi":null,"is_oa":false,"landing_page_url":"https://centaur.reading.ac.uk/view/creators/90005509.html>","pdf_url":null,"source":{"id":"https://openalex.org/S4306402273","display_name":"CentAUR (University of Reading)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I71052956","host_organization_name":"University of Reading","host_organization_lineage":["https://openalex.org/I71052956"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Article"},{"id":"pmh:oai:dro.dur.ac.uk.OAI2:19999","doi":null,"is_oa":false,"landing_page_url":"http://dro.dur.ac.uk/19999/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400188","display_name":"Durham Research Online (Durham University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I190082696","host_organization_name":"Durham University","host_organization_lineage":["https://openalex.org/I190082696"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"International journal of human resource management, 2018, Vol.29(17), pp.2580-2607 [Peer Reviewed Journal]","raw_type":"Article"},{"id":"pmh:oai:estudogeral.uc.pt:10316/87260","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/10316/87260","pdf_url":"https://estudogeral.uc.pt/bitstream/10316/87260/1/Personality%20and%20the%20creativity%20of%20frontline%20service%20employees_Linear%20and%20curvilinear%20effects.pdf","source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"},{"id":"pmh:oai:https://durham-repository.worktribe.com/:1372900","doi":null,"is_oa":true,"landing_page_url":"https://durham-repository.worktribe.com/output/1372900","pdf_url":"https://durham-repository.worktribe.com/file/1372900/1/Accepted%20Journal%20Article","source":{"id":"https://openalex.org/S4306400188","display_name":"Durham Research Online (Durham University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I190082696","host_organization_name":"Durham University","host_organization_lineage":["https://openalex.org/I190082696"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"},{"id":"pmh:oai:estudogeral.sib.uc.pt:10316/87260","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10316/87260","pdf_url":null,"source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"http://purl.org/coar/resource_type/c_6501"}],"best_oa_location":{"id":"pmh:oai:estudogeral.uc.pt:10316/87260","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/10316/87260","pdf_url":"https://estudogeral.uc.pt/bitstream/10316/87260/1/Personality%20and%20the%20creativity%20of%20frontline%20service%20employees_Linear%20and%20curvilinear%20effects.pdf","source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"},"sustainable_development_goals":[{"score":0.48510000109672546,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2555081698.pdf","grobid_xml":"https://content.openalex.org/works/W2555081698.grobid-xml"},"referenced_works_count":122,"referenced_works":["https://openalex.org/W202346731","https://openalex.org/W561241676","https://openalex.org/W571989929","https://openalex.org/W583012859","https://openalex.org/W606553535","https://openalex.org/W615989175","https://openalex.org/W1513804553","https://openalex.org/W1527830268","https://openalex.org/W1549054775","https://openalex.org/W1643901146","https://openalex.org/W1758202369","https://openalex.org/W1963832455","https://openalex.org/W1967441381","https://openalex.org/W1969772447","https://openalex.org/W1975844337","https://openalex.org/W1979422830","https://openalex.org/W1980470076","https://openalex.org/W1983836044","https://openalex.org/W1984431512","https://openalex.org/W1985046490","https://openalex.org/W1987635395","https://openalex.org/W1988945668","https://openalex.org/W1995561053","https://openalex.org/W1996514369","https://openalex.org/W1997378555","https://openalex.org/W1998106407","https://openalex.org/W2003248587","https://openalex.org/W2005157918","https://openalex.org/W2005553846","https://openalex.org/W2008992289","https://openalex.org/W2010124474","https://openalex.org/W2010336897","https://openalex.org/W2011781762","https://openalex.org/W2016742286","https://openalex.org/W2024361322","https://openalex.org/W2030914995","https://openalex.org/W2031039079","https://openalex.org/W2032120752","https://openalex.org/W2036045338","https://openalex.org/W2037693572","https://openalex.org/W2040751767","https://openalex.org/W2041658654","https://openalex.org/W2042236540","https://openalex.org/W2043867338","https://openalex.org/W2047991049","https://openalex.org/W2048378239","https://openalex.org/W2049443734","https://openalex.org/W2050259418","https://openalex.org/W2051999413","https://openalex.org/W2054151259","https://openalex.org/W2055691138","https://openalex.org/W2055717717","https://openalex.org/W2058818389","https://openalex.org/W2062770511","https://openalex.org/W2064482980","https://openalex.org/W2068810364","https://openalex.org/W2069449766","https://openalex.org/W2071491821","https://openalex.org/W2071559616","https://openalex.org/W2071618607","https://openalex.org/W2075694665","https://openalex.org/W2085366382","https://openalex.org/W2089566796","https://openalex.org/W2092468029","https://openalex.org/W2094493170","https://openalex.org/W2094935953","https://openalex.org/W2099465598","https://openalex.org/W2104881046","https://openalex.org/W2105564341","https://openalex.org/W2105718448","https://openalex.org/W2106342415","https://openalex.org/W2108249843","https://openalex.org/W2109441738","https://openalex.org/W2113408960","https://openalex.org/W2116047651","https://openalex.org/W2116456350","https://openalex.org/W2117195122","https://openalex.org/W2117480096","https://openalex.org/W2118338381","https://openalex.org/W2118641154","https://openalex.org/W2122912498","https://openalex.org/W2125399516","https://openalex.org/W2128587850","https://openalex.org/W2129643930","https://openalex.org/W2130091537","https://openalex.org/W2132681024","https://openalex.org/W2137373114","https://openalex.org/W2141169210","https://openalex.org/W2142368091","https://openalex.org/W2144783312","https://openalex.org/W2145648435","https://openalex.org/W2155547762","https://openalex.org/W2161632397","https://openalex.org/W2162533447","https://openalex.org/W2170543064","https://openalex.org/W2171670511","https://openalex.org/W2172220317","https://openalex.org/W2173229591","https://openalex.org/W2208727820","https://openalex.org/W2312874651","https://openalex.org/W2417939194","https://openalex.org/W2488977034","https://openalex.org/W2490243484","https://openalex.org/W2494618381","https://openalex.org/W2586677230","https://openalex.org/W2797247465","https://openalex.org/W2799837083","https://openalex.org/W2916910435","https://openalex.org/W2948928365","https://openalex.org/W2966857329","https://openalex.org/W3093398451","https://openalex.org/W4231308751","https://openalex.org/W4231539502","https://openalex.org/W4231760770","https://openalex.org/W4233156705","https://openalex.org/W4235678817","https://openalex.org/W4239768961","https://openalex.org/W4242910526","https://openalex.org/W4243520340","https://openalex.org/W4248315031","https://openalex.org/W4254451175","https://openalex.org/W4254511801"],"related_works":["https://openalex.org/W2489145602","https://openalex.org/W2480013107","https://openalex.org/W2108387764","https://openalex.org/W3007818879","https://openalex.org/W2612809680","https://openalex.org/W4406724624","https://openalex.org/W4383426189","https://openalex.org/W7096974948","https://openalex.org/W2996263751","https://openalex.org/W2007751772"],"abstract_inverted_index":{"Previous":[0],"studies":[1],"have":[2,36,115,153],"investigated":[3,39],"the":[4,7,41,53,95,112,122,129,143,150,171],"relationship":[5],"between":[6,100],"Five-Factor":[8,113],"model":[9,16,114],"of":[10,25,45,56,97,124,131,149,168],"personality":[11,33,70,101,108,126,151],"and":[12,102,120,158],"creativity.":[13,103],"As":[14],"this":[15,29,60,92,159],"has":[17,87],"been":[18,38],"criticised":[19],"for":[20,66,164],"providing":[21],"a":[22,63,162,165],"limited":[23],"account":[24],"an":[26,116],"individual\u2019s":[27],"personality,":[28],"study":[30,61,93],"considers":[31],"additional":[32],"traits":[34,71,109,127,152],"that":[35,107,121,147],"recently":[37],"in":[40,62,139,170],"literature":[42,57],"as":[43],"determinants":[44],"employee":[46],"behaviour.":[47],"Moreover,":[48],"we":[49,68],"also":[50,145],"contribute":[51],"to":[52,80],"existing":[54],"body":[55],"by":[58],"conducting":[59],"service":[64,133],"setting,":[65],"which":[67],"predict":[69],"will":[72],"exert":[73],"differentiated":[74],"effects":[75,99,123,155],"on":[76,89,118,128,156],"creativity":[77,119,130],"when":[78],"compared":[79],"other":[81,140],"settings.":[82,141],"Finally,":[83],"while":[84],"past":[85],"research":[86,169],"focused":[88],"linear":[90],"effects,":[91],"examines":[94],"existence":[96],"non-linear":[98,154],"The":[104],"results":[105],"indicate":[106],"apart":[110],"from":[111,136],"impact":[117],"several":[125],"frontline":[132],"employees":[134],"differ":[135],"those":[137],"obtained":[138],"Lastly,":[142],"findings":[144],"show":[146],"five":[148],"creativity,":[157],"may":[160],"be":[161],"stimulus":[163],"new":[166],"stream":[167],"human":[172],"resources":[173],"literature.":[174]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":10},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":3}],"updated_date":"2026-11-02T09:45:03.842371","created_date":"2016-11-30T00:00:00"}