{"id":"https://openalex.org/W2553716855","doi":null,"title":"Customer value co-creation: a conceptual measurement model in a Service Dominant Logic perspective","display_name":"Customer value co-creation: a conceptual measurement model in a Service Dominant Logic perspective","publication_year":2015,"publication_date":"2015-01-01","ids":{"openalex":"https://openalex.org/W2553716855","mag":"2553716855"},"language":"en","primary_location":{"id":"mag:2553716855","doi":null,"is_oa":false,"landing_page_url":"https://www.iris.unisa.it/handle/11386/4650001","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5055015068","display_name":"Aurelio Tommasetti","orcid":"https://orcid.org/0000-0001-6900-979X","observed_orcids":["https://orcid.org/0000-0001-6900-979X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Aurelio Tommasetti","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010502203","display_name":"Orlando Troisi","orcid":"https://orcid.org/0000-0002-4420-0130","observed_orcids":["https://orcid.org/0000-0002-4420-0130"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Orlando Troisi","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-4420-0130","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5005487240","display_name":"Massimiliano Vesci","orcid":"https://orcid.org/0000-0002-5871-7843","observed_orcids":["https://orcid.org/0000-0002-5871-7843"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Massimiliano Vesci","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-5871-7843","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.5009,"has_fulltext":false,"cited_by_count":21,"citation_normalized_percentile":{"value":0.9485274,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"31"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-value-co-creation","display_name":"customer value co-creation","score":0.9779999852180481},{"id":"https://openalex.org/keywords/service-dominant-logic","display_name":"service-dominant logic","score":0.8339999914169312}],"concepts":[{"id":"https://openalex.org/C2777375223","wikidata":"https://www.wikidata.org/wiki/Q7455747","display_name":"Service-dominant logic","level":3,"score":0.848438560962677},{"id":"https://openalex.org/C9354725","wikidata":"https://www.wikidata.org/wiki/Q286017","display_name":"Operationalization","level":2,"score":0.8232249021530151},{"id":"https://openalex.org/C2775940519","wikidata":"https://www.wikidata.org/wiki/Q17067742","display_name":"Logic model","level":2,"score":0.6082698106765747},{"id":"https://openalex.org/C2986652750","wikidata":"https://www.wikidata.org/wiki/Q11700776","display_name":"Value creation","level":2,"score":0.6017496585845947},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5703098177909851},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.531785249710083},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.506196916103363},{"id":"https://openalex.org/C2778491294","wikidata":"https://www.wikidata.org/wiki/Q1339824","display_name":"Mindset","level":2,"score":0.5049627423286438},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4975910484790802},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.4599458575248718},{"id":"https://openalex.org/C2781155252","wikidata":"https://www.wikidata.org/wiki/Q2270945","display_name":"Co-creation","level":2,"score":0.44287484884262085},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4410146176815033},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4270945191383362},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.39809083938598633},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.37421903014183044},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3266606628894806},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.28950703144073486},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.28853660821914673},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.16285628080368042},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.15450775623321533},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2553716855","doi":null,"is_oa":false,"landing_page_url":"https://www.iris.unisa.it/handle/11386/4650001","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":95,"referenced_works":["https://openalex.org/W71794532","https://openalex.org/W272809180","https://openalex.org/W1031997158","https://openalex.org/W1483001850","https://openalex.org/W1513943390","https://openalex.org/W1515373370","https://openalex.org/W1550253794","https://openalex.org/W1566172004","https://openalex.org/W1568274144","https://openalex.org/W1568457430","https://openalex.org/W1572526228","https://openalex.org/W1585918036","https://openalex.org/W1603088519","https://openalex.org/W1683742771","https://openalex.org/W1823330456","https://openalex.org/W1968401483","https://openalex.org/W1970413671","https://openalex.org/W1972491143","https://openalex.org/W1972970784","https://openalex.org/W1975293888","https://openalex.org/W1978942994","https://openalex.org/W1985079113","https://openalex.org/W1986482322","https://openalex.org/W1988487435","https://openalex.org/W1990406482","https://openalex.org/W1991623719","https://openalex.org/W1995561053","https://openalex.org/W1996030517","https://openalex.org/W1998576806","https://openalex.org/W2000693872","https://openalex.org/W2002704355","https://openalex.org/W2003502546","https://openalex.org/W2012984457","https://openalex.org/W2014143923","https://openalex.org/W2015238944","https://openalex.org/W2019354144","https://openalex.org/W2021895867","https://openalex.org/W2023114869","https://openalex.org/W2024059606","https://openalex.org/W2026368098","https://openalex.org/W2028201343","https://openalex.org/W2030702018","https://openalex.org/W2032698586","https://openalex.org/W2038712546","https://openalex.org/W2040262273","https://openalex.org/W2040934453","https://openalex.org/W2040957735","https://openalex.org/W2047491386","https://openalex.org/W2049159124","https://openalex.org/W2054877429","https://openalex.org/W2059702009","https://openalex.org/W2062962404","https://openalex.org/W2070882764","https://openalex.org/W2070981442","https://openalex.org/W2072117561","https://openalex.org/W2075284967","https://openalex.org/W2078854905","https://openalex.org/W2083536306","https://openalex.org/W2083781593","https://openalex.org/W2093412613","https://openalex.org/W2093505263","https://openalex.org/W2093885671","https://openalex.org/W2120875227","https://openalex.org/W2122910380","https://openalex.org/W2124606522","https://openalex.org/W2126840412","https://openalex.org/W2130140239","https://openalex.org/W2132663861","https://openalex.org/W2135526934","https://openalex.org/W2138083404","https://openalex.org/W2140256961","https://openalex.org/W2147372132","https://openalex.org/W2158980306","https://openalex.org/W2159550836","https://openalex.org/W2166649938","https://openalex.org/W2167141711","https://openalex.org/W2209577583","https://openalex.org/W2227826319","https://openalex.org/W2240171476","https://openalex.org/W2275530856","https://openalex.org/W2312795932","https://openalex.org/W2313319791","https://openalex.org/W2314197728","https://openalex.org/W2415027446","https://openalex.org/W2419641877","https://openalex.org/W2477900292","https://openalex.org/W2484876696","https://openalex.org/W2788276642","https://openalex.org/W2891671814","https://openalex.org/W2905491714","https://openalex.org/W2954627247","https://openalex.org/W3018210980","https://openalex.org/W3034168351","https://openalex.org/W3037229824","https://openalex.org/W4234535073"],"related_works":["https://openalex.org/W2382465061","https://openalex.org/W2741184836","https://openalex.org/W7100063824","https://openalex.org/W6930431054","https://openalex.org/W2093138545","https://openalex.org/W2756909686","https://openalex.org/W2970736775","https://openalex.org/W2498985947","https://openalex.org/W2129620873","https://openalex.org/W2059702009"],"abstract_inverted_index":{"The":[0,44],"current":[1],"study":[2],"aims":[3],"to":[4,24,49],"develop":[5],"a":[6,32,89],"conceptual":[7],"model":[8],"for":[9],"the":[10,36,50,54,58,65,69,77],"measurement":[11],"of":[12,39,53,60,79,95,99],"value":[13,41,96],"co-creation":[14,42,61],"in":[15,21,28],"line":[16],"with":[17],"S-D":[18,73],"logic":[19,74],"assumptions,":[20],"an":[22],"effort":[23],"fill":[25],"two":[26],"gaps":[27],"literature,":[29],"emerged":[30],"from":[31,72],"brief":[33],"review":[34],"about":[35],"controversial":[37],"issue":[38],"customer":[40],"operationalization.":[43],"first":[45],"lack":[46],"is":[47,104],"connected":[48],"inadequate":[51],"classification":[52],"construct,":[55],"especially":[56],"regarding":[57],"identification":[59],"real":[62],"practices,":[63],"while":[64],"second":[66],"one":[67],"concerns":[68],"progressive":[70],"departure":[71],"mindset":[75],"on":[76,83],"part":[78],"previous":[80],"researches.":[81],"Based":[82],"McColl-Kennedy":[84],"et":[85],"al.":[86],"(2012)":[87],"contribution,":[88],"framework":[90],"which":[91],"pinpoints":[92],"eight":[93],"dimensions":[94],"co-creation,":[97],"each":[98],"them":[100],"divided":[101],"into":[102],"sub-dimensions,":[103],"proposed":[105],"and":[106],"discussed.":[107]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":7},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":2}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-11-30T00:00:00"}
