{"id":"https://openalex.org/W2547884635","doi":"https://doi.org/10.1016/j.jretconser.2016.10.013","title":"Corporate social responsibility: Findings from the Chinese hospitality industry","display_name":"Corporate social responsibility: Findings from the Chinese hospitality industry","publication_year":2016,"publication_date":"2016-11-04","ids":{"openalex":"https://openalex.org/W2547884635","doi":"https://doi.org/10.1016/j.jretconser.2016.10.013","mag":"2547884635"},"language":"en","primary_location":{"id":"doi:10.1016/j.jretconser.2016.10.013","doi":"https://doi.org/10.1016/j.jretconser.2016.10.013","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jretconser.2016.10.013","pdf_url":null,"source":{"id":"https://openalex.org/S25235501","display_name":"Journal of Retailing and Consumer Services","issn_l":"0969-6989","issn":["0969-6989","1873-1384"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Retailing and Consumer Services","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5016395575","display_name":"Lujun Su","orcid":"https://orcid.org/0000-0003-4439-9861","observed_orcids":["https://orcid.org/0000-0003-4439-9861"]},"institutions":[{"id":"https://openalex.org/I139660479","display_name":"Central South University","ror":"https://ror.org/00f1zfq44","country_code":"CN","type":"education","lineage":["https://openalex.org/I139660479"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Lujun Su","raw_affiliation_strings":["Business School, Central South University; Collaborative Innovation Center of Resource-Conserving & Environment-Friendly Society and Ecological Civilization, Changsha, Hunan 410083, China","Business School, Central South University","Collaborative Innovation Center of Resource-Conserving & Environment-Friendly Society and Ecological Civilization, Changsha, Hunan 410083, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business School, Central South University; Collaborative Innovation Center of Resource-Conserving & Environment-Friendly Society and Ecological Civilization, Changsha, Hunan 410083, China","institution_ids":["https://openalex.org/I139660479"]},{"raw_affiliation_string":"Business School, Central South University","institution_ids":["https://openalex.org/I139660479"]},{"raw_affiliation_string":"Collaborative Innovation Center of Resource-Conserving & Environment-Friendly Society and Ecological Civilization, Changsha, Hunan 410083, China","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024458701","display_name":"Yue Pan","orcid":"https://orcid.org/0000-0002-5208-7481","observed_orcids":["https://orcid.org/0000-0002-5208-7481"]},"institutions":[{"id":"https://openalex.org/I127591826","display_name":"University of Dayton","ror":"https://ror.org/021v3qy27","country_code":"US","type":"education","lineage":["https://openalex.org/I127591826"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Yue Pan","raw_affiliation_strings":["Department of Management & Marketing, University of Dayton, Dayton, OH 45469-2271, United States"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management & Marketing, University of Dayton, Dayton, OH 45469-2271, United States","institution_ids":["https://openalex.org/I127591826"]}]},{"author_position":"last","author":{"id":null,"display_name":"Xiaohong Chen","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I139660479","display_name":"Central South University","ror":"https://ror.org/00f1zfq44","country_code":"CN","type":"education","lineage":["https://openalex.org/I139660479"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiaohong Chen","raw_affiliation_strings":["Business School, Central South University; Collaborative Innovation Center of Resource-Conserving & Environment-Friendly Society and Ecological Civilization, Changsha, Hunan 410083, China","Business School, Central South University","Collaborative Innovation Center of Resource-Conserving & Environment-Friendly Society and Ecological Civilization, Changsha, Hunan 410083, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business School, Central South University; Collaborative Innovation Center of Resource-Conserving & Environment-Friendly Society and Ecological Civilization, Changsha, Hunan 410083, China","institution_ids":["https://openalex.org/I139660479"]},{"raw_affiliation_string":"Business School, Central South University","institution_ids":["https://openalex.org/I139660479"]},{"raw_affiliation_string":"Collaborative Innovation Center of Resource-Conserving & Environment-Friendly Society and Ecological Civilization, Changsha, Hunan 410083, China","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5024458701"],"corresponding_institution_ids":["https://openalex.org/I127591826"],"apc_list":{"value":4510,"currency":"USD","value_usd":4510},"apc_paid":null,"fwci":15.1974,"has_fulltext":false,"cited_by_count":122,"citation_normalized_percentile":{"value":0.98416074,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"34","issue":null,"first_page":"240","last_page":"247"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10115","display_name":"Corporate Social Responsibility Reporting","score":0.7226999998092651,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10115","display_name":"Corporate Social Responsibility Reporting","score":0.7226999998092651,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.10580000281333923,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":0.0786999985575676,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/corporate-social-responsibility","display_name":"corporate social responsibility","score":1.0},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"hospitality industry","score":0.9200000166893005},{"id":"https://openalex.org/keywords/hotels","display_name":"hotels","score":0.781000018119812},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9980000257492065},{"id":"https://openalex.org/keywords/customer-commitment","display_name":"customer commitment","score":0.9559999704360962},{"id":"https://openalex.org/keywords/loyalty-intention","display_name":"loyalty intention","score":0.9359999895095825},{"id":"https://openalex.org/keywords/word-of-mouth","display_name":"word of mouth","score":0.9980000257492065},{"id":"https://openalex.org/keywords/consumer-income","display_name":"consumer income","score":0.8289999961853027},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.8659999966621399},{"id":"https://openalex.org/keywords/consumer-heterogeneity","display_name":"consumer heterogeneity","score":0.6869999766349792},{"id":"https://openalex.org/keywords/chinese-consumers","display_name":"Chinese consumers","score":0.5490000247955322}],"concepts":[{"id":"https://openalex.org/C141261163","wikidata":"https://www.wikidata.org/wiki/Q218600","display_name":"Corporate social responsibility","level":2,"score":0.8518720865249634},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6655272841453552},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.643171489238739},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6024014949798584},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.5689624547958374},{"id":"https://openalex.org/C2780719617","wikidata":"https://www.wikidata.org/wiki/Q1030752","display_name":"Salient","level":2,"score":0.4989192485809326},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.49211329221725464},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.4773564338684082},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.47052112221717834},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.4622129797935486},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.45213761925697327},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4362087547779083},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.4277323782444},{"id":"https://openalex.org/C168900304","wikidata":"https://www.wikidata.org/wiki/Q171407","display_name":"Valence (chemistry)","level":2,"score":0.41272294521331787},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.35771411657333374},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.26702141761779785},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.21125611662864685},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.07351437211036682},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/j.jretconser.2016.10.013","doi":"https://doi.org/10.1016/j.jretconser.2016.10.013","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jretconser.2016.10.013","pdf_url":null,"source":{"id":"https://openalex.org/S25235501","display_name":"Journal of Retailing and Consumer Services","issn_l":"0969-6989","issn":["0969-6989","1873-1384"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Retailing and Consumer Services","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eee:joreco:v:34:y:2017:i:c:p:240-247","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S096969891630443X","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":59,"referenced_works":["https://openalex.org/W39941679","https://openalex.org/W1520714623","https://openalex.org/W1774460361","https://openalex.org/W1917491539","https://openalex.org/W1969556175","https://openalex.org/W1970492996","https://openalex.org/W1970859797","https://openalex.org/W1975438597","https://openalex.org/W1977091007","https://openalex.org/W1979137387","https://openalex.org/W1982952013","https://openalex.org/W1983545645","https://openalex.org/W1986811282","https://openalex.org/W1986826909","https://openalex.org/W1988188701","https://openalex.org/W1990079969","https://openalex.org/W1990504056","https://openalex.org/W1993617917","https://openalex.org/W1999604639","https://openalex.org/W2005162462","https://openalex.org/W2005586788","https://openalex.org/W2007402659","https://openalex.org/W2007478182","https://openalex.org/W2008284276","https://openalex.org/W2010860306","https://openalex.org/W2012662491","https://openalex.org/W2018713904","https://openalex.org/W2018726246","https://openalex.org/W2023991906","https://openalex.org/W2025708337","https://openalex.org/W2042808950","https://openalex.org/W2044352597","https://openalex.org/W2047768482","https://openalex.org/W2053081145","https://openalex.org/W2056425707","https://openalex.org/W2069550874","https://openalex.org/W2070308973","https://openalex.org/W2073048473","https://openalex.org/W2081450449","https://openalex.org/W2082891797","https://openalex.org/W2083432347","https://openalex.org/W2085413492","https://openalex.org/W2086120609","https://openalex.org/W2096941478","https://openalex.org/W2102045068","https://openalex.org/W2109174512","https://openalex.org/W2111640724","https://openalex.org/W2120907018","https://openalex.org/W2122912498","https://openalex.org/W2129692524","https://openalex.org/W2131677145","https://openalex.org/W2132743589","https://openalex.org/W2143285587","https://openalex.org/W2158517811","https://openalex.org/W2165713436","https://openalex.org/W2333930280","https://openalex.org/W3124034326","https://openalex.org/W4235678817","https://openalex.org/W4300870773"],"related_works":["https://openalex.org/W2373404339","https://openalex.org/W2883818708","https://openalex.org/W2180379541","https://openalex.org/W4250514102","https://openalex.org/W4393442639","https://openalex.org/W2087049770","https://openalex.org/W4413340723","https://openalex.org/W7046137824","https://openalex.org/W4414843136","https://openalex.org/W2767026229"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":11},{"year":2022,"cited_by_count":18},{"year":2021,"cited_by_count":19},{"year":2020,"cited_by_count":31},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":10},{"year":2017,"cited_by_count":3}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-11-11T00:00:00"}