{"id":"https://openalex.org/W2541334008","doi":null,"title":"Percepci\u00f3n ciudadana y profesional sobre los servicios sociales municipales: satisfacci\u00f3n con la gesti\u00f3n de calidad en Castilla la Mancha","display_name":"Percepci\u00f3n ciudadana y profesional sobre los servicios sociales municipales: satisfacci\u00f3n con la gesti\u00f3n de calidad en Castilla la Mancha","publication_year":2016,"publication_date":"2016-01-27","ids":{"openalex":"https://openalex.org/W2541334008","mag":"2541334008"},"language":"es","primary_location":{"id":"mag:2541334008","doi":null,"is_oa":false,"landing_page_url":"http://e-spacio.uned.es/fez/eserv/tesisuned:CiencPolSoc-Mcsanchez/SANCHEZ_PEREZ_Carmen_Tesis.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031281928","display_name":"Jos\u00e9 Antonio S\u00e1nchez P\u00e9rez","orcid":"https://orcid.org/0000-0001-5635-3137","observed_orcids":["https://orcid.org/0000-0001-5635-3137"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"J.A. S\u00e1nchez P\u00e9rez","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-5635-3137","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5115604553","display_name":"Mar\u00eda del C\u00e1rmen","orcid":"https://orcid.org/0000-0002-5994-2655","observed_orcids":["https://orcid.org/0000-0002-5994-2655","https://orcid.org/0000-0002-8907-7535"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mar\u00eda del Carm\u00e9n","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-5994-2655","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.20978756,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13624","display_name":"Social Sciences and Policies","score":0.7562999725341797,"subfield":{"id":"https://openalex.org/subfields/3300","display_name":"General Social Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13624","display_name":"Social Sciences and Policies","score":0.7562999725341797,"subfield":{"id":"https://openalex.org/subfields/3300","display_name":"General Social Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.15039999783039093,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.04230000078678131,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/municipal-social-services","display_name":"municipal social services","score":0.9869999885559082},{"id":"https://openalex.org/keywords/quality-management","display_name":"quality management","score":0.628000020980835},{"id":"https://openalex.org/keywords/citizen-satisfaction","display_name":"citizen satisfaction","score":0.6840000152587891},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.8009999990463257},{"id":"https://openalex.org/keywords/primary-care-social-services","display_name":"primary care social services","score":0.7860000133514404},{"id":"https://openalex.org/keywords/public-service-quality","display_name":"public service quality","score":0.4569999873638153},{"id":"https://openalex.org/keywords/organizational-improvement","display_name":"organizational improvement","score":0.40799999237060547},{"id":"https://openalex.org/keywords/economic-crisis","display_name":"economic crisis","score":0.4410000145435333},{"id":"https://openalex.org/keywords/cuenca","display_name":"Cuenca","score":0.7639999985694885},{"id":"https://openalex.org/keywords/albacete","display_name":"Albacete","score":1.0},{"id":"https://openalex.org/keywords/castilla-la-mancha","display_name":"Castilla-La Mancha","score":0.9810000061988831},{"id":"https://openalex.org/keywords/social-workers","display_name":"social workers","score":0.4410000145435333},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.4410000145435333},{"id":"https://openalex.org/keywords/public-administration-reform","display_name":"public administration reform","score":0.41499999165534973}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.6519523859024048},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.5746724009513855},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.1557387411594391}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2541334008","doi":null,"is_oa":false,"landing_page_url":"http://e-spacio.uned.es/fez/eserv/tesisuned:CiencPolSoc-Mcsanchez/SANCHEZ_PEREZ_Carmen_Tesis.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5142999887466431,"id":"https://metadata.un.org/sdg/11","display_name":"Sustainable cities and communities"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W58941150","https://openalex.org/W2942951893","https://openalex.org/W2137217049","https://openalex.org/W7026409080","https://openalex.org/W1566712699","https://openalex.org/W1514736226","https://openalex.org/W4400950074","https://openalex.org/W57858917","https://openalex.org/W7064322554","https://openalex.org/W1582384042"],"abstract_inverted_index":{"Esta":[0],"tesis":[1],"doctoral":[2],"parte":[3,46],"de":[4,13,31,38,47,53,55,58,75,77,92,96,98,119,121,125,128,136,146,156,163,182,185,192,203,207,215,222,227,230,233,236,239,243,247,257,268,270,275,290,298,345,348,362,371,392],"un":[5,36,112],"recorrido":[6],"por":[7,301],"los":[8,14,28,43,48,101,137,159,179,190,216,231,237,285,333,361,382],"debates":[9],"y":[10,19,60,94,105,108,130,149,165,187,209,217,225,229,263,309,319,334,358],"desarrollos":[11],"recientes":[12],"servicios":[15,29,49,102,138,160,240,286,383],"sociales":[16,30,103,139,161,241,287],"en":[17,20,65,100,111,142,158,251,296,327,340,355,365,369,378,389],"Espana":[18],"Castilla-La":[21],"Mancha,":[22],"prestando":[23],"una":[24,199,266],"especial":[25],"atencion":[26,32],"a":[27,70,116,171,196],"primaria.":[33],"Tras":[34],"realizar":[35],"analisis":[37],"la":[39,56,71,90,126,213,255,277,281,302,317],"percepcion":[40,380],"ciudadana":[41],"sobre":[42,284,381],"mismos,":[44],"como":[45,66,85],"publicos":[50,107],"(a":[51],"partir":[52],"investigaciones":[54],"Agencia":[57],"Evaluacion":[59],"Calidad,":[61],"AEVAL),":[62],"se":[63,67,86,169,188],"centra":[64],"han":[68],"incorporado":[69],"administracion":[72],"publica":[73],"procedimientos":[74],"gestion":[76,97,120],"calidad":[78,99,307],"para":[79,211],"promover":[80],"su":[81,252,311,314,338,341,379],"mejora.":[82],"Se":[83,152,273],"describe":[84],"ha":[87],"ido":[88],"produciendo":[89],"integracion":[91],"modelos":[93],"procesos":[95,184],"(especializados":[104],"basicos;":[106],"privados),":[109],"adentrandose":[110],"ambito":[113],"especifico,":[114],"comun":[115],"cualquier":[117],"modelo":[118],"calidad:":[122],"el":[123],"estudio":[124],"satisfaccion":[127,214,339,372],"usuarios":[129,219],"profesionales":[131,232,336,359],"(clientes":[132],"externos":[133],"e":[134,177],"internos)":[135],"municipales":[140,162,242],"y,":[141,288],"concreto,":[143],"del":[144,220],"Servicio":[145,221],"Informacion,":[147,223],"Valoracion":[148,224],"Orientacion":[150,226],"(SIVO).":[151],"presentan":[153,189],"dos":[154],"estudios":[155,261,370],"caso,":[157],"Cuenca":[164,228],"Albacete.":[166,244],"En":[167],"ambos,":[168],"dan":[170],"conocer":[172,212],"sus":[173,183,258,291],"principales":[174],"caracteristicas":[175],"organizativas":[176],"institucionales,":[178],"rasgos":[180],"peculiares":[181],"mejora":[186,349],"resultados":[191,259],"las":[193,218,321,335,390],"investigaciones,":[194],"llevadas":[195],"cabo":[197],"con":[198,260,316,320],"metodologia":[200],"mixta":[201],"(cuestionarios":[202],"elaboracion":[204],"propia,":[205],"grupos":[206],"discusion":[208],"entrevistas),":[210],"primera":[234,363],"linea":[235],"centros":[238],"La":[245],"relevancia":[246],"estas":[248],"experiencias":[249],"radica":[250],"caracter":[253,271],"innovador,":[254],"consistencia":[256],"posteriores":[262],"porque":[264],"ofrecen":[265],"serie":[267],"datos":[269],"longitudinal.":[272],"pone":[274],"manifiesto":[276],"excelente":[278],"valoracion":[279],"que":[280,323,351,376],"ciudadania":[282],"tiene":[283],"especialmente":[289],"profesionales,":[292],"sin":[293,343],"verse":[294],"mermada":[295],"momentos":[297],"recortes":[299],"economicos":[300],"crisis":[303],"economica":[304],"global.":[305],"Su":[306,385],"profesional":[308],"humana,":[310],"trato":[312],"cercano,":[313],"compromiso":[315],"organizacion":[318],"demandas":[322],"reciben,":[324],"son":[325],"claves":[326],"esta":[328],"alta":[329],"consideracion.":[330,356],"Al":[331],"tiempo,":[332],"expresan":[337],"desempeno,":[342],"dejar":[344],"plantear":[346],"espacios":[347],"institucional":[350],"merecen":[352],"ser":[353],"tomados":[354],"Usuarios":[357],"(tambien":[360],"linea,":[364],"ocasiones":[366],"grandes":[367],"olvidados":[368],"laboral),":[373],"tienen":[374],"mucho":[375],"aportar":[377],"sociales.":[384],"voz":[386],"cobra":[387],"protagonismo":[388],"paginas":[391],"este":[393],"trabajo.":[394]},"counts_by_year":[],"updated_date":"2026-11-05T12:25:35.769452","created_date":"2016-11-04T00:00:00"}
