{"id":"https://openalex.org/W2537320587","doi":null,"title":"People critical success factors (CSFs) in Information Technology/Information System (IT/IS) implementation","display_name":"People critical success factors (CSFs) in Information Technology/Information System (IT/IS) implementation","publication_year":2012,"publication_date":"2012-09-01","ids":{"openalex":"https://openalex.org/W2537320587","mag":"2537320587"},"language":"en","primary_location":{"id":"mag:2537320587","doi":null,"is_oa":false,"landing_page_url":"http://spaj.ukm.my/jsb/index.php/jdb/article/view/55","pdf_url":null,"source":{"id":"https://openalex.org/S4306515484","display_name":"Journal of Design + Built","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Journal of Design + Built","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5091156563","display_name":"Nur Mardhiyah Aziz","orcid":"https://orcid.org/0000-0001-5050-4037","observed_orcids":["https://orcid.org/0000-0001-5050-4037"]},"institutions":[{"id":"https://openalex.org/I33849332","display_name":"University of Malaya","ror":"https://ror.org/00rzspn62","country_code":"MY","type":"education","lineage":["https://openalex.org/I33849332"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Nur Mardhiyah Aziz","raw_affiliation_strings":["Department of Quantity Surveying, Faculty of Built Environment, Universiti Malaya"],"raw_orcid":"https://orcid.org/0000-0001-5050-4037","affiliations":[{"raw_affiliation_string":"Department of Quantity Surveying, Faculty of Built Environment, Universiti Malaya","institution_ids":["https://openalex.org/I33849332"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014455543","display_name":"Hafez Salleh","orcid":"https://orcid.org/0000-0002-4095-9211","observed_orcids":["https://orcid.org/0000-0002-4095-9211"]},"institutions":[{"id":"https://openalex.org/I33849332","display_name":"University of Malaya","ror":"https://ror.org/00rzspn62","country_code":"MY","type":"education","lineage":["https://openalex.org/I33849332"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Hafez Salleh","raw_affiliation_strings":["Department of Quantity Surveying, Faculty of Built Environment, Universiti Malaya"],"raw_orcid":"https://orcid.org/0000-0002-4095-9211","affiliations":[{"raw_affiliation_string":"Department of Quantity Surveying, Faculty of Built Environment, Universiti Malaya","institution_ids":["https://openalex.org/I33849332"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5109891636","display_name":"Nur Khairul Faizah Mustafa","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210125267","display_name":"Kuala Lumpur University of Science & Technology","ror":"https://ror.org/038aqt498","country_code":"MY","type":"education","lineage":["https://openalex.org/I4210125267"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Nur Khairul Faizah Mustafa","raw_affiliation_strings":["Department of Quantity Surveying, School of Architecture and Built Environment#R##N#Kuala Lumpur Infrastructure University College, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Quantity Surveying, School of Architecture and Built Environment#R##N#Kuala Lumpur Infrastructure University College, Malaysia","institution_ids":["https://openalex.org/I4210125267"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.9173,"has_fulltext":false,"cited_by_count":14,"citation_normalized_percentile":{"value":0.89359628,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"5","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.6226000189781189,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.6226000189781189,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.21119999885559082,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.0681999996304512,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/critical-success-factors","display_name":"success factors","score":0.9959999918937683},{"id":"https://openalex.org/keywords/human-factors","display_name":"human factors","score":0.8080000281333923},{"id":"https://openalex.org/keywords/soft-skills","display_name":"soft skills","score":0.6710000038146973},{"id":"https://openalex.org/keywords/organizational-behavior","display_name":"organizational behavior","score":0.7960000038146973},{"id":"https://openalex.org/keywords/mindset","display_name":"mindset","score":0.9459999799728394},{"id":"https://openalex.org/keywords/information-systems-adoption","display_name":"information systems adoption","score":0.4309999942779541}],"concepts":[{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.7807451486587524},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.5396895408630371},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5072764754295349},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.4863632321357727},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.46440672874450684},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.46406373381614685},{"id":"https://openalex.org/C2780182762","wikidata":"https://www.wikidata.org/wiki/Q1630279","display_name":"Guideline","level":2,"score":0.43738365173339844},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3701753616333008},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3401169776916504},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3349761962890625},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3239097595214844},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.29549849033355713},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2610648274421692},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2537320587","doi":null,"is_oa":false,"landing_page_url":"http://spaj.ukm.my/jsb/index.php/jdb/article/view/55","pdf_url":null,"source":{"id":"https://openalex.org/S4306515484","display_name":"Journal of Design + Built","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Journal of Design + Built","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":59,"referenced_works":["https://openalex.org/W46815030","https://openalex.org/W63062565","https://openalex.org/W70919851","https://openalex.org/W79137952","https://openalex.org/W656025705","https://openalex.org/W1481221729","https://openalex.org/W1522607765","https://openalex.org/W1523008307","https://openalex.org/W1526454647","https://openalex.org/W1529544592","https://openalex.org/W1540737390","https://openalex.org/W1589103605","https://openalex.org/W1604926624","https://openalex.org/W1974354926","https://openalex.org/W1975538493","https://openalex.org/W1985119023","https://openalex.org/W1989303226","https://openalex.org/W2000368422","https://openalex.org/W2011193216","https://openalex.org/W2021501732","https://openalex.org/W2027117844","https://openalex.org/W2028910980","https://openalex.org/W2033685665","https://openalex.org/W2044005424","https://openalex.org/W2048710874","https://openalex.org/W2053724552","https://openalex.org/W2055129242","https://openalex.org/W2056814412","https://openalex.org/W2075111419","https://openalex.org/W2076658628","https://openalex.org/W2089702270","https://openalex.org/W2100339393","https://openalex.org/W2103056864","https://openalex.org/W2118178525","https://openalex.org/W2120429353","https://openalex.org/W2124812033","https://openalex.org/W2136272167","https://openalex.org/W2143380571","https://openalex.org/W2158201592","https://openalex.org/W2158944304","https://openalex.org/W2161735513","https://openalex.org/W2162007306","https://openalex.org/W2162885286","https://openalex.org/W2164670453","https://openalex.org/W2171746576","https://openalex.org/W2189615448","https://openalex.org/W2204138062","https://openalex.org/W2263830434","https://openalex.org/W2276049535","https://openalex.org/W2310518246","https://openalex.org/W2338347451","https://openalex.org/W2341425346","https://openalex.org/W2479793557","https://openalex.org/W2483513170","https://openalex.org/W2583275292","https://openalex.org/W2597190444","https://openalex.org/W3091019869","https://openalex.org/W3094139709","https://openalex.org/W3194746004"],"related_works":["https://openalex.org/W2156097187","https://openalex.org/W2615627066","https://openalex.org/W2186384818","https://openalex.org/W2427309783","https://openalex.org/W2811028346","https://openalex.org/W2582294778","https://openalex.org/W7000888621","https://openalex.org/W2093491398","https://openalex.org/W2794906890","https://openalex.org/W2338656786"],"abstract_inverted_index":{"Information":[0],"technology/Information":[1],"System":[2],"(IT/IS)":[3],"become":[4,15],"the":[5,16,31,36,42,54,64,84,149,155],"vital":[6],"tools":[7],"in":[8,23,79,151],"today\u2019s":[9],"competitive":[10],"environment,":[11],"hence":[12],"it":[13],"has":[14],"major":[17],"concern":[18],"for":[19,157,165],"successfully":[20],"implementing":[21,80,152],"IT/IS":[22,47,81],"every":[24,27],"organisation.\u00a0":[25],"In":[26],"organisation,":[28],"people":[29,65,85],"are":[30],"fundamental":[32],"issue.":[33],"They":[34],"have":[35,51],"powerful":[37],"force":[38],"that":[39,113],"can":[40],"influence":[41],"success":[43,56],"and":[44,94,130,160],"failure":[45],"of":[46,61,74,77],"implementation.":[48],"Many":[49],"literatures":[50],"discussed":[52],"about":[53],"critical":[55],"factors":[57,112,119],"(CSFs),":[58],"but":[59,143],"none":[60],"them":[62],"highlighting":[63],"issue.\u00a0":[66],"Therefore,":[67],"this":[68,136],"research":[69,137],"paper":[70],"presents":[71],"a":[72,163],"review":[73],"recent":[75],"work":[76],"CSFs":[78,150],"focusing":[82],"on":[83],"issue":[86],"only.\u00a0":[87],"Various":[88],"journal":[89],"articles,":[90],"conference":[91],"proceedings,":[92],"theses":[93],"book":[95],"between":[96],"years":[97],"2001":[98],"to":[99,103,147],"2010":[100],"were":[101,120],"reviewed":[102],"get":[104],"relatively":[105],"new":[106],"findings.":[107],"Findings":[108],"revealed":[109],"twenty":[110],"(20)":[111],"frequently":[114],"cited":[115],"by":[116],"researchers.":[117],"These":[118],"then":[121],"grouped":[122],"into":[123],"four":[124],"(4)":[125],"categories;":[126],"skills,":[127],"behaviour,":[128],"management":[129],"mind-set.":[131],"It":[132],"is":[133],"anticipated":[134],"that,":[135],"will":[138],"not":[139],"only":[140],"create":[141],"awareness":[142],"also":[144],"assist":[145],"organisations":[146],"understand":[148],"IT/IS,":[153],"increasing":[154],"chances":[156],"successful":[158],"implementation":[159],"served":[161],"as":[162],"guideline":[164],"future":[166],"planning.":[167]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":1}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2016-10-28T00:00:00"}