{"id":"https://openalex.org/W2531657166","doi":null,"title":"Information Technology in Malaysia:E-service quality and Uptake of Internet banking","display_name":"Information Technology in Malaysia:E-service quality and Uptake of Internet banking","publication_year":2008,"publication_date":"2008-01-01","ids":{"openalex":"https://openalex.org/W2531657166","mag":"2531657166"},"language":"en","primary_location":{"id":"mag:2531657166","doi":null,"is_oa":false,"landing_page_url":"https://www.icommercecentral.com/open-access/information-technology-in-malaysia-eservice-quality-and-uptake-of-internet-banking.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S2765053841","display_name":"The Journal of Internet Banking and Commerce","issn_l":"1204-5357","issn":["1204-5357"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310320466","host_organization_name":"OMICS Publishing Group","host_organization_lineage":["https://openalex.org/P4310320466"],"host_organization_lineage_names":["OMICS Publishing Group"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"The Journal of Internet Banking and Commerce","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009756568","display_name":"Murali Raman","orcid":"https://orcid.org/0000-0003-2392-628X","observed_orcids":["https://orcid.org/0000-0003-2392-628X"]},"institutions":[{"id":"https://openalex.org/I173029219","display_name":"Multimedia University","ror":"https://ror.org/04zrbnc33","country_code":"MY","type":"education","lineage":["https://openalex.org/I173029219"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Murali Raman","raw_affiliation_strings":["Multimedia University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Multimedia University","institution_ids":["https://openalex.org/I173029219"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020527387","display_name":"Richard Stephenaus","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I173029219","display_name":"Multimedia University","ror":"https://ror.org/04zrbnc33","country_code":"MY","type":"education","lineage":["https://openalex.org/I173029219"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Richard Stephenaus","raw_affiliation_strings":["Multimedia University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Multimedia University","institution_ids":["https://openalex.org/I173029219"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007825535","display_name":"Nafis Alam","orcid":"https://orcid.org/0000-0002-7096-3692","observed_orcids":["https://orcid.org/0000-0002-7096-3692"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nafis Alam","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-7096-3692","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5055594293","display_name":"Mudiarasan Kuppusamy","orcid":"https://orcid.org/0000-0003-0502-2455","observed_orcids":["https://orcid.org/0000-0003-0502-2455"]},"institutions":[{"id":"https://openalex.org/I63525965","display_name":"Western Sydney University","ror":"https://ror.org/03t52dk35","country_code":"AU","type":"education","lineage":["https://openalex.org/I63525965"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Mudiarasan Kuppusamy","raw_affiliation_strings":["WESTERN SYDNEY UNIVERSITY"],"raw_orcid":"https://orcid.org/0000-0003-0502-2455","affiliations":[{"raw_affiliation_string":"WESTERN SYDNEY UNIVERSITY","institution_ids":["https://openalex.org/I63525965"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.77,"has_fulltext":false,"cited_by_count":69,"citation_normalized_percentile":{"value":0.96384804,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"13","issue":"2","first_page":"1","last_page":"18"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9810000061988831,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9810000061988831,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.01640000008046627,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-banking","display_name":"internet banking","score":0.8669999837875366},{"id":"https://openalex.org/keywords/e-service-quality","display_name":"e-service quality","score":0.996999979019165},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.8240000009536743},{"id":"https://openalex.org/keywords/consumer-perception","display_name":"consumer perception","score":0.925000011920929},{"id":"https://openalex.org/keywords/retail-banking","display_name":"retail banking","score":0.781000018119812},{"id":"https://openalex.org/keywords/bank-customers","display_name":"bank customers","score":0.675000011920929}],"concepts":[{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.8092787861824036},{"id":"https://openalex.org/C31173074","wikidata":"https://www.wikidata.org/wiki/Q2632514","display_name":"Attractiveness","level":2,"score":0.7533861994743347},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6822868585586548},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6256340146064758},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5255795121192932},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5071589946746826},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4991903305053711},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.48781445622444153},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.4497980773448944},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.32413679361343384},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.27774131298065186},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.19458159804344177},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.09362557530403137},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C11171543","wikidata":"https://www.wikidata.org/wiki/Q41630","display_name":"Psychoanalysis","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2531657166","doi":null,"is_oa":false,"landing_page_url":"https://www.icommercecentral.com/open-access/information-technology-in-malaysia-eservice-quality-and-uptake-of-internet-banking.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S2765053841","display_name":"The Journal of Internet Banking and Commerce","issn_l":"1204-5357","issn":["1204-5357"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310320466","host_organization_name":"OMICS Publishing Group","host_organization_lineage":["https://openalex.org/P4310320466"],"host_organization_lineage_names":["OMICS Publishing Group"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"The Journal of Internet Banking and Commerce","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W1571167924","https://openalex.org/W1670971530","https://openalex.org/W1971684258","https://openalex.org/W1982457448","https://openalex.org/W1992553932","https://openalex.org/W1999658847","https://openalex.org/W2006401379","https://openalex.org/W2022476284","https://openalex.org/W2024180819","https://openalex.org/W2030180774","https://openalex.org/W2045696318","https://openalex.org/W2058909493","https://openalex.org/W2064842243","https://openalex.org/W2068273768","https://openalex.org/W2078558473","https://openalex.org/W2098440369","https://openalex.org/W2118335484","https://openalex.org/W2132526747","https://openalex.org/W2530982305","https://openalex.org/W3006574729","https://openalex.org/W3152445297"],"related_works":["https://openalex.org/W7096995350","https://openalex.org/W2736800133","https://openalex.org/W3110892424","https://openalex.org/W2767561485","https://openalex.org/W3137097753","https://openalex.org/W2268220450","https://openalex.org/W2105032832","https://openalex.org/W1923159549","https://openalex.org/W2338091467","https://openalex.org/W1410465416"],"abstract_inverted_index":{"Internet":[0,38,57,65,89],"banking":[1,14,39,58,66,90],"is":[2,30,47],"one":[3],"of":[4,28,37,44,54],"the":[5,11,26],"most":[6],"popular":[7],"services":[8,40],"utilized":[9],"by":[10],"Malaysian":[12],"retail":[13],"customers":[15],"in":[16,60,85,93],"recent":[17],"years.":[18],"Despite":[19],"its":[20],"attractiveness,":[21],"studies":[22],"have":[23,70],"shown":[24],"that":[25,34,64],"quality":[27,53,75,92],"e-services":[29,55],"core":[31],"a":[32],"issue":[33],"influences":[35],"adoption":[36,59],"worldwide.":[41],"The":[42,77],"objective":[43],"this":[45],"study":[46],"to":[48,87],"evaluate":[49],"consumer":[50],"perceptions":[51],"on":[52],"and":[56,68,81],"Malaysia.":[61,94],"Results":[62],"show":[63],"users":[67],"non-users":[69],"different":[71],"expectation":[72],"towards":[73],"e-service":[74],"preferences.":[76],"implications":[78],"are":[79,83],"discussed":[80],"recommendations":[82],"made":[84],"order":[86],"improve":[88],"service":[91]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":10},{"year":2014,"cited_by_count":8},{"year":2013,"cited_by_count":6},{"year":2012,"cited_by_count":6}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2016-10-21T00:00:00"}
