{"id":"https://openalex.org/W2531023029","doi":"https://doi.org/10.18276/ejsm.2016.17/1-07","title":"Analysis of Multidimensional Information Structures in Economic Service Process \u2013 Nonlinear Approach","display_name":"Analysis of Multidimensional Information Structures in Economic Service Process \u2013 Nonlinear Approach","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W2531023029","doi":"https://doi.org/10.18276/ejsm.2016.17/1-07","mag":"2531023029"},"language":"en","primary_location":{"id":"doi:10.18276/ejsm.2016.17/1-07","doi":"https://doi.org/10.18276/ejsm.2016.17/1-07","is_oa":true,"landing_page_url":"https://doi.org/10.18276/ejsm.2016.17/1-07","pdf_url":"https://wnus.usz.edu.pl/ejsm/file/article/view/1240.pdf","source":{"id":"https://openalex.org/S4210170068","display_name":"European Journal of Service Management","issn_l":"2450-8535","issn":["2450-8535","2451-2729"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310317306","host_organization_name":"University of Szczecin","host_organization_lineage":["https://openalex.org/P4310317306"],"host_organization_lineage_names":["University of Szczecin"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Service Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://wnus.usz.edu.pl/ejsm/file/article/view/1240.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5003199880","display_name":"El\u017cbieta Sk\u0105pska","orcid":"https://orcid.org/0000-0003-0664-0917","observed_orcids":["https://orcid.org/0000-0003-0664-0917"]},"institutions":[{"id":"https://openalex.org/I1323121030","display_name":"Bialystok University of Technology","ror":"https://ror.org/02bzfsy61","country_code":"PL","type":"education","lineage":["https://openalex.org/I1323121030"]}],"countries":["PL"],"is_corresponding":true,"raw_author_name":"El\u017cbieta Sk\u0105pska","raw_affiliation_strings":["Bialystok University of Technology"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bialystok University of Technology","institution_ids":["https://openalex.org/I1323121030"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5003199880"],"corresponding_institution_ids":["https://openalex.org/I1323121030"],"apc_list":null,"apc_paid":null,"fwci":0.5169,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.7825364,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"17","issue":null,"first_page":"51","last_page":"56"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.7070000171661377,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.7070000171661377,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.07670000195503235,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.030700000002980232,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/digital-services","display_name":"digital services","score":0.8790000081062317},{"id":"https://openalex.org/keywords/service-automation","display_name":"service automation","score":0.7099999785423279},{"id":"https://openalex.org/keywords/online-services","display_name":"online services","score":0.5789999961853027},{"id":"https://openalex.org/keywords/nonlinear-models","display_name":"nonlinear models","score":0.34599998593330383},{"id":"https://openalex.org/keywords/new-economy","display_name":"new economy","score":0.5370000004768372}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5900550484657288},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5674462914466858},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.528947114944458},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5262914299964905},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.4738616943359375},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4531928300857544},{"id":"https://openalex.org/C29122968","wikidata":"https://www.wikidata.org/wiki/Q1414816","display_name":"Incentive","level":2,"score":0.42339611053466797},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4223368763923645},{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.41997432708740234},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.4077027440071106},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3601630926132202},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.29453471302986145},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2651703953742981},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2057521641254425},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.18707308173179626},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.13034984469413757},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.18276/ejsm.2016.17/1-07","doi":"https://doi.org/10.18276/ejsm.2016.17/1-07","is_oa":true,"landing_page_url":"https://doi.org/10.18276/ejsm.2016.17/1-07","pdf_url":"https://wnus.usz.edu.pl/ejsm/file/article/view/1240.pdf","source":{"id":"https://openalex.org/S4210170068","display_name":"European Journal of Service Management","issn_l":"2450-8535","issn":["2450-8535","2451-2729"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310317306","host_organization_name":"University of Szczecin","host_organization_lineage":["https://openalex.org/P4310317306"],"host_organization_lineage_names":["University of Szczecin"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Service Management","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.18276/ejsm.2016.17/1-07","doi":"https://doi.org/10.18276/ejsm.2016.17/1-07","is_oa":true,"landing_page_url":"https://doi.org/10.18276/ejsm.2016.17/1-07","pdf_url":"https://wnus.usz.edu.pl/ejsm/file/article/view/1240.pdf","source":{"id":"https://openalex.org/S4210170068","display_name":"European Journal of Service Management","issn_l":"2450-8535","issn":["2450-8535","2451-2729"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310317306","host_organization_name":"University of Szczecin","host_organization_lineage":["https://openalex.org/P4310317306"],"host_organization_lineage_names":["University of Szczecin"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Service Management","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2531023029.pdf","grobid_xml":"https://content.openalex.org/works/W2531023029.grobid-xml"},"referenced_works_count":8,"referenced_works":["https://openalex.org/W844286727","https://openalex.org/W1995875735","https://openalex.org/W1996070740","https://openalex.org/W2017228344","https://openalex.org/W2022949717","https://openalex.org/W2041404167","https://openalex.org/W2050603659","https://openalex.org/W2150986991"],"related_works":["https://openalex.org/W2116623704","https://openalex.org/W7155625184","https://openalex.org/W3112718393","https://openalex.org/W7220059801","https://openalex.org/W2156853959","https://openalex.org/W4403674497","https://openalex.org/W2969493898","https://openalex.org/W7095510255","https://openalex.org/W7154752003","https://openalex.org/W2944500754"],"abstract_inverted_index":{"In":[0,34,118],"the":[1,14,49,56,64,77,81,86,111,122,133,136,143,152,155,163,177,196,200,208,218],"field":[2,65],"of":[3,26,39,58,66,85,92,102,113,132,151,154,165,168,213,226],"human":[4],"relationships":[5],"there":[6],"are":[7,28,135,142],"currently":[8],"new":[9,60],"multidimensional":[10,100],"information":[11,69,73],"technologies":[12],"from":[13,185],"productive":[15],"sector":[16],"that":[17,97,220],"interfere":[18],"in":[19,44,63,99,157,199],"things,":[20],"and":[21,107,125,217],"subjective":[22],"\u201cface-to-face\u201d":[23],"interactions":[24],"characteristic":[25],"services":[27,40],"replaced":[29],"with":[30],"automated":[31],"internet":[32],"connections.":[33],"this":[35],"respect":[36],"advancing":[37],"automation":[38],"lessens":[41],"human\u2019s":[42],"participation":[43],"providing":[45],"services.":[46,82,161],"Until":[47],"now":[48],"research":[50],"done":[51],"by":[52],"economists":[53],"has":[54],"included":[55],"depiction":[57],"\u201cthe":[59],"economy\u201d,":[61],"mainly":[62],"production,":[67],"where":[68],"is":[70,88],"connected":[71],"to":[72,120,138,206],"technology":[74],"and,":[75],"at":[76],"same":[78],"time,":[79],"marginalizing":[80],"The":[83,130],"aim":[84],"article":[87,201],"obtaining":[89],"a":[90,93,114,173,191,214,227],"model":[91],"rational":[94],"service":[95,115,192,215,228],"provider":[96,193],"functions":[98],"space":[101],"their":[103],"activity:":[104],"classical":[105],"(direct)":[106],"digital":[108],"through":[109],"identifying":[110,176],"stages":[112],"provision":[116],"process.":[117],"order":[119],"achieve":[121],"goal":[123],"hypothetico-deductive":[124],"algorithmic":[126],"methods":[127],"were":[128],"applied.":[129],"results":[131],"analysis":[134],"contribution":[137],"further":[139],"research.":[140],"They":[141],"first":[144],"step":[145],"towards":[146],"drawing":[147],"up":[148],"comprehensive":[149],"understanding":[150],"specificity":[153],"process,":[156],"which":[158,190],"one":[159],"provides":[160],"However":[162],"lack":[164],"exact":[166,181],"repetition":[167,182],"economic":[169],"occurrences":[170],"may":[171,202],"constitute":[172],"limitation":[174],"while":[175],"abovementioned":[178],"stages.":[179],"No":[180],"conditions":[183],"arise":[184],"strong":[186],"emotional":[187],"influence":[188],"under":[189],"is.":[194],"Nevertheless,":[195],"evaluation":[197],"made":[198],"be":[203],"an":[204],"incentive":[205],"activate":[207],"elements":[209,219],"responsible":[210],"for":[211],"efficiency":[212],"organization":[216],"eliminate":[221],"factors":[222],"destabilizing":[223],"efficient":[224],"operation":[225],"provider.":[229]},"counts_by_year":[{"year":2017,"cited_by_count":1}],"updated_date":"2026-11-03T10:50:19.383937","created_date":"2016-10-21T00:00:00"}
