{"id":"https://openalex.org/W2523289152","doi":"https://doi.org/10.21002/amj.v8i1.5958","title":"Role of Consumption Emotions Mediate Perceived Service Fairness to the Service Satisfaction and Its Impact on Customers\u2019 Behavioral Intentions","display_name":"Role of Consumption Emotions Mediate Perceived Service Fairness to the Service Satisfaction and Its Impact on Customers\u2019 Behavioral Intentions","publication_year":2016,"publication_date":"2016-06-01","ids":{"openalex":"https://openalex.org/W2523289152","doi":"https://doi.org/10.21002/amj.v8i1.5958","mag":"2523289152"},"language":"en","primary_location":{"id":"pmh:oai:doaj.org/article:4d3e8bf044d149f4822ab06f8fb2928a","doi":"https://doi.org/10.21002/amj.v8i1.5958","is_oa":false,"landing_page_url":"https://doaj.org/article/4d3e8bf044d149f4822ab06f8fb2928a","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Asean Marketing Journal, Vol 8, Iss 1, Pp 54-65 (2016)","raw_type":"article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["doaj"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043957193","display_name":"Abolghasem Ebrahimi","orcid":"https://orcid.org/0000-0002-6410-8809","observed_orcids":["https://orcid.org/0000-0002-6410-8809"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Abolghasem Ebrahimi","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074084676","display_name":"Abbas Abbasi","orcid":"https://orcid.org/0000-0002-1325-9199","observed_orcids":["https://orcid.org/0000-0002-1325-9199"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Abbas Abbasi","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019612762","display_name":"Mojtaba Khalifeh","orcid":"https://orcid.org/0000-0001-6694-5670","observed_orcids":["https://orcid.org/0000-0001-6694-5670"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mojtaba Khalifeh","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":null,"display_name":"Mehdi Samizadeh","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mehdi Samizadeh","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5061801406","display_name":"Farzaneh Abkhiz","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Farzaneh Abkhiz","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.0382,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.86613519,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/consumption-emotions","display_name":"consumption emotions","score":0.9039999842643738},{"id":"https://openalex.org/keywords/service-satisfaction","display_name":"service satisfaction","score":0.6949999928474426},{"id":"https://openalex.org/keywords/behavioral-intention","display_name":"behavioral intention","score":0.925000011920929},{"id":"https://openalex.org/keywords/interactional-justice","display_name":"interactional justice","score":0.8679999709129333},{"id":"https://openalex.org/keywords/procedural-justice","display_name":"procedural justice","score":0.9750000238418579},{"id":"https://openalex.org/keywords/distributive-justice","display_name":"distributive justice","score":1.0},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.5979999899864197},{"id":"https://openalex.org/keywords/repurchase-intention","display_name":"repurchase intention","score":0.7459999918937683},{"id":"https://openalex.org/keywords/word-of-mouth-intention","display_name":"word-of-mouth intention","score":0.9240000247955322},{"id":"https://openalex.org/keywords/bank-customers","display_name":"bank customers","score":0.722000002861023},{"id":"https://openalex.org/keywords/bank-mellat","display_name":"Mellat Bank","score":0.6460000276565552}],"concepts":[{"id":"https://openalex.org/C30772137","wikidata":"https://www.wikidata.org/wiki/Q5164762","display_name":"Consumption (sociology)","level":2,"score":0.6106299161911011},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5669798851013184},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5615494251251221},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5211893916130066},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3947299122810364},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3398667871952057},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.07061362266540527},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:doaj.org/article:4d3e8bf044d149f4822ab06f8fb2928a","doi":"https://doi.org/10.21002/amj.v8i1.5958","is_oa":false,"landing_page_url":"https://doaj.org/article/4d3e8bf044d149f4822ab06f8fb2928a","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Asean Marketing Journal, Vol 8, Iss 1, Pp 54-65 (2016)","raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2055492391","https://openalex.org/W2392621270","https://openalex.org/W2891398649","https://openalex.org/W3112382810","https://openalex.org/W2393193576","https://openalex.org/W2951708184","https://openalex.org/W1543339685","https://openalex.org/W2773101768","https://openalex.org/W4381137017","https://openalex.org/W1575360487"],"abstract_inverted_index":{"Considering":[0],"that":[1,44,73],"customers\u2019":[2,27,83],"emotions":[3,30,84,91],"toward":[4],"received":[5,32],"services":[6,33],"are":[7,117],"evaluated":[8],"in":[9,68,101],"light":[10],"of":[11,18,26,31,76,106,120],"fairness":[12,107],"and":[13,29,51,53,79,86,88,111,128,138],"equity":[14],"theory,":[15],"the":[16,24,54,61,102,118,132],"purpose":[17],"this":[19],"study":[20,133],"is":[21],"to":[22,95],"investigate":[23],"effect":[25,119],"perceptions":[28,105],"on":[34,60,123],"their":[35],"behavioral":[36,124],"intentions.":[37],"Data":[38],"were":[39,45,57,92],"collected":[40,63],"from":[41],"329":[42],"questioners":[43],"distributed":[46],"among":[47],"Mellat":[48],"bank":[49],"customers,":[50],"hypotheses":[52],"conceptual":[55],"model":[56],"analyzed":[58],"based":[59],"data":[62],"through":[64],"structural":[65],"equation":[66],"modeling":[67],"AMOS":[69],"18.":[70],"Results":[71],"showed":[72],"three":[74],"dimensions":[75],"interactional,":[77],"procedural,":[78],"distributive":[80],"justice":[81],"affected":[82],"(negative":[85],"positive)":[87],"satisfaction.":[89,113],"Customers\u2019":[90],"also":[93],"found":[94],"be":[96],"having":[97],"a":[98],"mediating":[99],"role":[100],"relationship":[103],"between":[104],"(except":[108],"procedural":[109],"fairness)":[110],"customer":[112,121],"The":[114],"other":[115],"results":[116],"satisfaction":[122],"intentions":[125],"(repeat":[126],"purchases":[127],"Word-of-mouth":[129],"advertising).":[130],"Finally,":[131],"suggests":[134],"some":[135],"practical":[136],"solutions":[137],"future":[139],"research":[140],"topics.":[141]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-09-30T00:00:00"}