{"id":"https://openalex.org/W2496737840","doi":"https://doi.org/10.1075/pbns.88.10ant","title":"Brief service encounters","display_name":"Brief service encounters","publication_year":2001,"publication_date":"2001-10-30","ids":{"openalex":"https://openalex.org/W2496737840","doi":"https://doi.org/10.1075/pbns.88.10ant","mag":"2496737840"},"language":"en","primary_location":{"id":"doi:10.1075/pbns.88.10ant","doi":"https://doi.org/10.1075/pbns.88.10ant","is_oa":false,"landing_page_url":"https://doi.org/10.1075/pbns.88.10ant","pdf_url":null,"source":{"id":"https://openalex.org/S4210175032","display_name":"Pragmatics & beyond. New series","issn_l":"0922-842X","issn":["0922-842X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1"],"host_organization":"https://openalex.org/P4310320402","host_organization_name":"John Benjamins Publishing Company","host_organization_lineage":["https://openalex.org/P4310320402"],"host_organization_lineage_names":["John Benjamins Publishing Company"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Pragmatics &amp; Beyond New Series","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W580159628","display_name":"Linguistic Politeness Across Boundaries"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5032909909","display_name":"Eleni Antonopoulou","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Eleni Antonopoulou","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5032909909"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.8555,"has_fulltext":false,"cited_by_count":33,"citation_normalized_percentile":{"value":0.94446818,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"241","last_page":"270"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10383","display_name":"Language, Discourse, Communication Strategies","score":0.9653000235557556,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10383","display_name":"Language, Discourse, Communication Strategies","score":0.9653000235557556,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13538","display_name":"Linguistics and Language Analysis","score":0.014100000262260437,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12119","display_name":"Linguistics and Discourse Analysis","score":0.005799999926239252,"subfield":{"id":"https://openalex.org/subfields/1211","display_name":"Philosophy"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-encounters","display_name":"service encounters","score":0.6840000152587891},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.3959999978542328},{"id":"https://openalex.org/keywords/interaction-patterns","display_name":"interaction patterns","score":0.3019999861717224},{"id":"https://openalex.org/keywords/conversation-analysis","display_name":"conversation analysis","score":0.35600000619888306}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.41702800989151},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.33582186698913574},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.328622430562973},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2513730227947235},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.05793103575706482}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1075/pbns.88.10ant","doi":"https://doi.org/10.1075/pbns.88.10ant","is_oa":false,"landing_page_url":"https://doi.org/10.1075/pbns.88.10ant","pdf_url":null,"source":{"id":"https://openalex.org/S4210175032","display_name":"Pragmatics & beyond. New series","issn_l":"0922-842X","issn":["0922-842X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","norway-1"],"host_organization":"https://openalex.org/P4310320402","host_organization_name":"John Benjamins Publishing Company","host_organization_lineage":["https://openalex.org/P4310320402"],"host_organization_lineage_names":["John Benjamins Publishing Company"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Pragmatics &amp; Beyond New Series","raw_type":"book-chapter"},{"id":"mag:2537318368","doi":null,"is_oa":false,"landing_page_url":"http://www.jbe-platform.com/content/books/9789027298119-10ant","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4405736416","https://openalex.org/W4405736469","https://openalex.org/W4408984971","https://openalex.org/W4405690946","https://openalex.org/W4405733612","https://openalex.org/W4405441580","https://openalex.org/W4405442224","https://openalex.org/W2497880445","https://openalex.org/W4405722571","https://openalex.org/W4409288759"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2021,"cited_by_count":2},{"year":2019,"cited_by_count":7},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-08-23T00:00:00"}
