{"id":"https://openalex.org/W2494580679","doi":"https://doi.org/10.1007/978-3-8349-8301-5","title":"Mobile Support in Customer Loyalty Management","display_name":"Mobile Support in Customer Loyalty Management","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W2494580679","doi":"https://doi.org/10.1007/978-3-8349-8301-5","mag":"2494580679"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-8349-8301-5","doi":"https://doi.org/10.1007/978-3-8349-8301-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-8349-8301-5","pdf_url":null,"source":{"id":"https://openalex.org/S4306463307","display_name":"Gabler eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"book"},"volume":null,"type":"book","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5012417634","display_name":"Christian Zeidler","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Christian Zeidler","raw_affiliation_strings":["Mobile Computing Herausgegeben von Univ.-Prof"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Mobile Computing Herausgegeben von Univ.-Prof","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5012417634"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.41,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.74860957,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7685999870300293,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7685999870300293,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.10040000081062317,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.03240000084042549,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mobile-support","display_name":"mobile support","score":0.796999990940094},{"id":"https://openalex.org/keywords/customer-loyalty-management","display_name":"customer loyalty management","score":0.9430000185966492},{"id":"https://openalex.org/keywords/customer-communication","display_name":"customer communication","score":0.6660000085830688},{"id":"https://openalex.org/keywords/mobile-devices","display_name":"mobile devices","score":0.6159999966621399},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.49000000953674316},{"id":"https://openalex.org/keywords/consumer-behavior-change","display_name":"consumer behavior change","score":0.5040000081062317}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7703183889389038},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.5807178020477295},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5715779066085815},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5427934527397156},{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.5316047668457031},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.4482187032699585},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.421450674533844},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.38424158096313477},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3210511803627014},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.17040696740150452},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.10933327674865723},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.05830296874046326},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.05620986223220825},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-8349-8301-5","doi":"https://doi.org/10.1007/978-3-8349-8301-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-8349-8301-5","pdf_url":null,"source":{"id":"https://openalex.org/S4306463307","display_name":"Gabler eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"book"},{"id":"pmh:oai:dial.uclouvain.be:ebook:15267","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/2078/ebook:15267","pdf_url":null,"source":{"id":"https://openalex.org/S4306401974","display_name":"DIAL (Catholic University of Leuven)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I99464096","host_organization_name":"KU Leuven","host_organization_lineage":["https://openalex.org/I99464096"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":9,"referenced_works":["https://openalex.org/W93017546","https://openalex.org/W109321204","https://openalex.org/W184575235","https://openalex.org/W204809495","https://openalex.org/W2130990854","https://openalex.org/W3147612370","https://openalex.org/W4230139760","https://openalex.org/W4239294330","https://openalex.org/W4384200810"],"related_works":["https://openalex.org/W6993008971","https://openalex.org/W7037041863","https://openalex.org/W2580747671","https://openalex.org/W4299816158","https://openalex.org/W2999813902","https://openalex.org/W2718482779","https://openalex.org/W2996201720","https://openalex.org/W7049055894","https://openalex.org/W2935835251","https://openalex.org/W641878908"],"abstract_inverted_index":{"Companies":[0],"are":[1],"increasingly":[2],"faced":[3],"with":[4],"the":[5,8,21,24,30],"fact":[6],"that":[7],"communication":[9],"habits":[10],"of":[11,23,32],"their":[12],"customers":[13],"have":[14],"changed":[15],"sustainably":[16],"\u2013":[17],"not":[18],"only":[19],"through":[20,29],"use":[22,31],"Internet,":[25],"but":[26],"even":[27],"more":[28],"mo":[33]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-09-23T05:00:35.095934","created_date":"2016-08-23T00:00:00"}