{"id":"https://openalex.org/W2483908540","doi":"https://doi.org/10.1093/med/9780190228996.001.0001","title":"Listening for What Matters","display_name":"Listening for What Matters","publication_year":2015,"publication_date":"2015-12-01","ids":{"openalex":"https://openalex.org/W2483908540","doi":"https://doi.org/10.1093/med/9780190228996.001.0001","mag":"2483908540"},"language":"en","primary_location":{"id":"doi:10.1093/med/9780190228996.001.0001","doi":"https://doi.org/10.1093/med/9780190228996.001.0001","is_oa":false,"landing_page_url":"https://doi.org/10.1093/med/9780190228996.001.0001","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"book"},"volume":null,"type":"book","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5039093671","display_name":"Saul J. Weiner","orcid":"https://orcid.org/0000-0002-5637-5392","observed_orcids":["https://orcid.org/0000-0002-5637-5392"]},"institutions":[{"id":"https://openalex.org/I39422238","display_name":"University of Illinois Chicago","ror":"https://ror.org/02mpq6x41","country_code":"US","type":"education","lineage":["https://openalex.org/I39422238"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Saul Weiner","raw_affiliation_strings":["Prof, University of Illinois at Chicago"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Prof, University of Illinois at Chicago","institution_ids":["https://openalex.org/I39422238"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5055521522","display_name":"Alan Schwartz","orcid":"https://orcid.org/0000-0003-3809-6637","observed_orcids":["https://orcid.org/0000-0003-3809-6637"]},"institutions":[{"id":"https://openalex.org/I39422238","display_name":"University of Illinois Chicago","ror":"https://ror.org/02mpq6x41","country_code":"US","type":"education","lineage":["https://openalex.org/I39422238"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Alan Schwartz","raw_affiliation_strings":["Prof, University of Illinois at Chicago"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Prof, University of Illinois at Chicago","institution_ids":["https://openalex.org/I39422238"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I39422238"],"apc_list":null,"apc_paid":null,"fwci":1.0984,"has_fulltext":false,"cited_by_count":19,"citation_normalized_percentile":{"value":0.86031746,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10827","display_name":"Patient-Provider Communication in Healthcare","score":0.9307000041007996,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10827","display_name":"Patient-Provider Communication in Healthcare","score":0.9307000041007996,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11590","display_name":"Primary Care and Health Outcomes","score":0.0284000001847744,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12574","display_name":"Clinical Reasoning and Diagnostic Skills","score":0.013700000010430813,"subfield":{"id":"https://openalex.org/subfields/2714","display_name":"Family Practice"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-centered-care","display_name":"patient-centered care","score":0.6990000009536743},{"id":"https://openalex.org/keywords/doctor-patient-communication","display_name":"physician-patient communication","score":0.734000027179718},{"id":"https://openalex.org/keywords/medical-errors","display_name":"medical errors","score":0.6150000095367432},{"id":"https://openalex.org/keywords/quality-of-care","display_name":"quality of care","score":0.6029999852180481},{"id":"https://openalex.org/keywords/medical-education","display_name":"medical education","score":0.8059999942779541},{"id":"https://openalex.org/keywords/patient-advocacy","display_name":"patient advocacy","score":0.5989999771118164},{"id":"https://openalex.org/keywords/social-determinants-of-health","display_name":"social determinants of health","score":0.7120000123977661},{"id":"https://openalex.org/keywords/health-care-costs","display_name":"health care costs","score":0.4359999895095825}],"concepts":[{"id":"https://openalex.org/C177291462","wikidata":"https://www.wikidata.org/wiki/Q423038","display_name":"Active listening","level":2,"score":0.7783616781234741},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.611584484577179},{"id":"https://openalex.org/C173853756","wikidata":"https://www.wikidata.org/wiki/Q86915","display_name":"Dialog box","level":2,"score":0.5937532782554626},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5888867974281311},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5235395431518555},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5019979476928711},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.36964303255081177},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.3495854139328003},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3269132375717163},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1929289996623993},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.12341189384460449},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1093/med/9780190228996.001.0001","doi":"https://doi.org/10.1093/med/9780190228996.001.0001","is_oa":false,"landing_page_url":"https://doi.org/10.1093/med/9780190228996.001.0001","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":null,"raw_type":"book"},{"id":"pmh:oai:aleph.bib-bvb.de:BVB01-029255337","doi":null,"is_oa":false,"landing_page_url":"https://doi.org/10.1093/med/9780190228996.001.0001","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"software, multimedia"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.9391000270843506,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W1495857209","https://openalex.org/W1555806226","https://openalex.org/W1964919450","https://openalex.org/W1977075849","https://openalex.org/W1982927468","https://openalex.org/W1992942093","https://openalex.org/W2019224142","https://openalex.org/W2060824655","https://openalex.org/W2061529170","https://openalex.org/W2063901568","https://openalex.org/W2095695335","https://openalex.org/W2106979019","https://openalex.org/W2111658153","https://openalex.org/W2125119048","https://openalex.org/W2129404566","https://openalex.org/W2141222241","https://openalex.org/W2152555330","https://openalex.org/W2161685084","https://openalex.org/W4210651582","https://openalex.org/W4253485807"],"related_works":["https://openalex.org/W2316373143","https://openalex.org/W2475682736","https://openalex.org/W2129404566","https://openalex.org/W4416465520","https://openalex.org/W7100153805","https://openalex.org/W4385358484","https://openalex.org/W1989054831","https://openalex.org/W2481024762","https://openalex.org/W4413915688","https://openalex.org/W4385359071"],"abstract_inverted_index":{"Abstract":[0],"Effective":[1],"health":[2,104],"care":[3,7,105,115],"requires":[4],"physicians":[5],"tailor":[6],"to":[8,29,42,46,120,175],"patients'":[9,31],"individual":[10,84,121],"life":[11],"contexts,":[12],"including":[13],"their":[14,35,165],"financial":[15],"situation,":[16],"social":[17],"support,":[18],"competing":[19],"responsibilities,":[20],"and":[21,44,73,86,99,123,156,159,184,196],"cognitive":[22],"abilities.":[23],"Physicians,":[24],"however,":[25],"are":[26,150],"poorly":[27],"prepared":[28],"consider":[30],"lives":[32],"when":[33],"planning":[34],"care.":[36,91],"The":[37,169],"result":[38],"is":[39,154,174],"measurably":[40],"harmful":[41],"individuals":[43],"costly":[45],"society.":[47],"Listening":[48],"for":[49,127],"What":[50],"Matters:":[51],"Avoiding":[52],"Contextual":[53],"Errors":[54],"in":[55,89,147,160],"Health":[56],"Care":[57],"covers":[58],"ten":[59],"years":[60],"of":[61,67,82,112,131,171],"empirical":[62],"research":[63],"based":[64],"on":[65],"hundreds":[66],"recorded":[68],"doctor":[69],"visits":[70],"by":[71,101,118],"patients":[72,113,163],"undercover":[74],"actors":[75],"alike,":[76],"which":[77],"revealed":[78],"a":[79,177,188],"widespread":[80],"disregard":[81],"patients\u2019":[83],"circumstances":[85],"needs":[87,166],"resulting":[88],"inappropriate":[90],"These":[92],"medical":[93,185],"errors":[94],"have":[95],"been":[96,194],"largely":[97],"undocumented":[98],"unaddressed":[100],"the":[102,110,129,132,161],"American":[103],"system.":[106],"This":[107],"book":[108,173],"tells":[109],"stories":[111],"whose":[114],"was":[116],"compromised":[117],"inattention":[119],"context,":[122],"introduces":[124],"novel":[125],"methods":[126],"assessing":[128],"magnitude":[130],"problem.":[133],"It":[134],"describes":[135],"how":[136,148,152],"these":[137],"errors,":[138],"termed":[139],"\u201ccontextual":[140],"errors,\u201d":[141],"can":[142],"be":[143],"minimized":[144],"through":[145],"changes":[146],"doctors":[149],"trained,":[151],"medicine":[153],"practiced":[155],"quality":[157,190],"measured,":[158],"ways":[162],"assert":[164],"during":[167],"visits.":[168],"aim":[170],"this":[172],"open":[176],"dialog":[178],"between":[179],"patients,":[180],"physicians,":[181],"policy":[182],"makers,":[183],"educators,":[186],"about":[187],"serious":[189],"problem":[191],"that":[192],"has":[193],"overlooked":[195],"understudied.":[197]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-10-29T09:56:32.521200","created_date":"2016-08-23T00:00:00"}
