{"id":"https://openalex.org/W2482869068","doi":"https://doi.org/10.1108/ijlss-08-2015-0029","title":"Credit card account opening excellence using six sigma methodology","display_name":"Credit card account opening excellence using six sigma methodology","publication_year":2016,"publication_date":"2016-08-01","ids":{"openalex":"https://openalex.org/W2482869068","doi":"https://doi.org/10.1108/ijlss-08-2015-0029","mag":"2482869068"},"language":"en","primary_location":{"id":"doi:10.1108/ijlss-08-2015-0029","doi":"https://doi.org/10.1108/ijlss-08-2015-0029","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijlss-08-2015-0029","pdf_url":null,"source":{"id":"https://openalex.org/S152972827","display_name":"International Journal of Lean Six Sigma","issn_l":"2040-4166","issn":["2040-4166","2040-4174"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Lean Six Sigma","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5056052983","display_name":"Samsul Islam","orcid":"https://orcid.org/0000-0001-7456-2266","observed_orcids":["https://orcid.org/0000-0001-7456-2266"]},"institutions":[{"id":"https://openalex.org/I154130895","display_name":"University of Auckland","ror":"https://ror.org/03b94tp07","country_code":"NZ","type":"education","lineage":["https://openalex.org/I154130895"]}],"countries":["NZ"],"is_corresponding":true,"raw_author_name":"Samsul Islam","raw_affiliation_strings":["The University of Auckland, Auckland, New Zealand"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The University of Auckland, Auckland, New Zealand","institution_ids":["https://openalex.org/I154130895"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5056052983"],"corresponding_institution_ids":["https://openalex.org/I154130895"],"apc_list":null,"apc_paid":null,"fwci":4.1879,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.93895404,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"7","issue":"3","first_page":"294","last_page":"323"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.5659000277519226,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.5659000277519226,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.37400001287460327,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13706","display_name":"Management and Optimization Techniques","score":0.02370000071823597,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/six-sigma","display_name":"Six Sigma","score":0.949999988079071},{"id":"https://openalex.org/keywords/dmaic","display_name":"DMAIC","score":0.7260000109672546},{"id":"https://openalex.org/keywords/process-improvement","display_name":"process improvement","score":0.9240000247955322},{"id":"https://openalex.org/keywords/commercial-banks","display_name":"commercial banks","score":0.578000009059906},{"id":"https://openalex.org/keywords/data-accuracy","display_name":"data accuracy","score":0.996999979019165},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9950000047683716},{"id":"https://openalex.org/keywords/banking-operations","display_name":"banking operations","score":0.37400001287460327}],"concepts":[{"id":"https://openalex.org/C23119410","wikidata":"https://www.wikidata.org/wiki/Q236908","display_name":"Six Sigma","level":3,"score":0.9080667495727539},{"id":"https://openalex.org/C205400985","wikidata":"https://www.wikidata.org/wiki/Q380179","display_name":"DMAIC","level":4,"score":0.8732670545578003},{"id":"https://openalex.org/C2983355114","wikidata":"https://www.wikidata.org/wiki/Q161380","display_name":"Credit card","level":3,"score":0.6776658892631531},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5198764801025391},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5070066452026367},{"id":"https://openalex.org/C2778597612","wikidata":"https://www.wikidata.org/wiki/Q7097786","display_name":"Operational excellence","level":2,"score":0.494716614484787},{"id":"https://openalex.org/C2780747020","wikidata":"https://www.wikidata.org/wiki/Q83873","display_name":"Credit card fraud","level":4,"score":0.46247991919517517},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4317355751991272},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.36274254322052},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.32664430141448975},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.31145328283309937},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.10534614324569702},{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ijlss-08-2015-0029","doi":"https://doi.org/10.1108/ijlss-08-2015-0029","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijlss-08-2015-0029","pdf_url":null,"source":{"id":"https://openalex.org/S152972827","display_name":"International Journal of Lean Six Sigma","issn_l":"2040-4166","issn":["2040-4166","2040-4174"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Lean Six Sigma","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":69,"referenced_works":["https://openalex.org/W85246980","https://openalex.org/W194106384","https://openalex.org/W205158416","https://openalex.org/W380010539","https://openalex.org/W574883946","https://openalex.org/W592511815","https://openalex.org/W623436253","https://openalex.org/W1498435749","https://openalex.org/W1501486681","https://openalex.org/W1506150625","https://openalex.org/W1566795087","https://openalex.org/W1584649427","https://openalex.org/W1648883014","https://openalex.org/W1834860308","https://openalex.org/W1909018342","https://openalex.org/W1971786222","https://openalex.org/W1977907114","https://openalex.org/W1981227563","https://openalex.org/W1986103533","https://openalex.org/W1991016698","https://openalex.org/W2002568661","https://openalex.org/W2003476076","https://openalex.org/W2006349227","https://openalex.org/W2006521136","https://openalex.org/W2007949387","https://openalex.org/W2009086739","https://openalex.org/W2013899524","https://openalex.org/W2023617391","https://openalex.org/W2026816730","https://openalex.org/W2028578493","https://openalex.org/W2032336451","https://openalex.org/W2032504756","https://openalex.org/W2039077405","https://openalex.org/W2046233063","https://openalex.org/W2048692896","https://openalex.org/W2052865447","https://openalex.org/W2053200865","https://openalex.org/W2059450901","https://openalex.org/W2066189508","https://openalex.org/W2066194786","https://openalex.org/W2073099499","https://openalex.org/W2073479427","https://openalex.org/W2074903376","https://openalex.org/W2079440653","https://openalex.org/W2087998870","https://openalex.org/W2091371898","https://openalex.org/W2095567339","https://openalex.org/W2097086691","https://openalex.org/W2100691524","https://openalex.org/W2110017277","https://openalex.org/W2118156222","https://openalex.org/W2119787791","https://openalex.org/W2127771537","https://openalex.org/W2131919497","https://openalex.org/W2132003085","https://openalex.org/W2158025998","https://openalex.org/W2160268795","https://openalex.org/W2164777079","https://openalex.org/W2182462381","https://openalex.org/W2186230143","https://openalex.org/W2377657070","https://openalex.org/W2548035569","https://openalex.org/W2591711606","https://openalex.org/W2901941708","https://openalex.org/W2992661272","https://openalex.org/W2999287438","https://openalex.org/W3009168858","https://openalex.org/W3125738729","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W7111279965","https://openalex.org/W2621997438","https://openalex.org/W2162640351","https://openalex.org/W2224663980","https://openalex.org/W133515874","https://openalex.org/W4293129914","https://openalex.org/W2790529218","https://openalex.org/W2908744107","https://openalex.org/W2901866533","https://openalex.org/W2428521656"],"abstract_inverted_index":{"Purpose":[0],"This":[1,36,50,290],"study":[2,51,70,76,165,213],"aims":[3],"to":[4,28,55,62,77,162,174,221,238,300],"expand":[5],"the":[6,10,26,30,46,53,63,82,88,103,118,123,126,133,164,177,180,185,190,197,204,225,253,265,268,279,295,306,309,312,318],"current":[7],"knowledge":[8],"of":[9,17,25,43,81,92,125,143,179,184,203,211,258,281,308],"Six":[11,47,84,119,134,226,245,269,313],"Sigma":[12,48,85,120,135,227,246,270,314],"approach":[13,86,121,136],"in":[14,45,74,87,147,159,217,294],"a":[15,93,140,259,292],"period":[16],"time":[18],"when":[19],"there":[20,272],"is":[21,37,72,102,273],"little":[22,274],"direct":[23],"evidence":[24],"need":[27],"improve":[29,107],"credit":[31,64,89,127,186,260,287],"card":[32,65,90,128,187,261,288],"account":[33,129,138,196],"opening":[34,130,256,321],"process.":[35,131,322],"an":[38,79,160],"important":[39],"but":[40],"neglected":[41],"area":[42],"focus":[44,175],"literature.":[49],"explores":[52],"extent":[54],"which":[56,316],"process":[57,98,178,257],"improvement":[58,99],"practices":[59],"are":[60],"extended":[61],"department.":[66,188,206],"Design/methodology/approach":[67],"A":[68,297],"case":[69],"methodology":[71],"adopted":[73],"this":[75,212,230,282],"facilitate":[78],"exploration":[80],"implemented":[83],"department":[91],"leading":[94],"commercial":[95],"bank.":[96],"The":[97,113,157,209],"tool":[100],"used":[101],"define,":[104],"measure,":[105],"analyze,":[106],"and":[108,151,223],"control":[109],"(DMAIC)":[110],"cycle.":[111],"Findings":[112],"study\u2019s":[114],"results":[115,166,210,310],"confirm":[116],"that":[117,276,302],"improves":[122],"quality":[124],"So,":[132],"can":[137],"for":[139,169,286,311],"reduced":[141],"number":[142],"keying-in":[144],"errors,":[145],"resulting":[146],"better":[148],"data":[149,170],"accuracy":[150],"improved":[152],"customer":[153],"satisfaction.":[154],"Research":[155],"limitations/implications":[156],"authors,":[158],"attempt":[161],"render":[163],"more":[167],"feasible":[168],"collection,":[171],"have":[172,192,247],"chosen":[173],"on":[176,248,267,278],"new":[181,254,298,319],"accounts":[182,255,320],"unit":[183],"Therefore,":[189],"authors":[191],"not":[193],"taken":[194],"into":[195],"other":[198],"units":[199],"(e.g.":[200],"transaction":[201],"processing)":[202],"same":[205],"Practical":[207],"implications":[208],"will":[214,232,244],"be":[215],"useful":[216],"persuading":[218],"bank":[219,234],"management":[220],"evaluate":[222],"implement":[224],"approach.":[228],"Hence,":[229],"research":[231,275],"assist":[233],"managers":[235],"with":[236],"replies":[237],"questions,":[239],"such":[240,251],"as:":[241],"\u201cWhat":[242],"impact":[243],"process-centric":[249],"improvement,":[250],"as":[252],"department?\u201d":[262],"Originality/value":[263],"Within":[264],"literature":[266],"practice,":[271],"focuses":[277],"implementation":[280],"particular":[283],"toolset":[284],"especially":[285],"departments.":[289],"indicates":[291],"gap":[293,303],"field.":[296],"contribution":[299],"bridging":[301],"comes":[304],"from":[305],"analysis":[307],"concept,":[315],"addresses":[317]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":1}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2016-08-23T00:00:00"}
