{"id":"https://openalex.org/W2473730636","doi":"https://doi.org/10.1108/ijqrm-07-2014-0099","title":"Quality in construction management: an exploratory study","display_name":"Quality in construction management: an exploratory study","publication_year":2016,"publication_date":"2016-07-13","ids":{"openalex":"https://openalex.org/W2473730636","doi":"https://doi.org/10.1108/ijqrm-07-2014-0099","mag":"2473730636"},"language":"en","primary_location":{"id":"doi:10.1108/ijqrm-07-2014-0099","doi":"https://doi.org/10.1108/ijqrm-07-2014-0099","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijqrm-07-2014-0099","pdf_url":null,"source":{"id":"https://openalex.org/S81159284","display_name":"International Journal of Quality & Reliability Management","issn_l":"0265-671X","issn":["0265-671X","1758-6682"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Quality & Reliability Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057271329","display_name":"Luai Jraisat","orcid":"https://orcid.org/0000-0001-5108-6682","observed_orcids":["https://orcid.org/0000-0001-5108-6682"]},"institutions":[{"id":"https://openalex.org/I161387315","display_name":"American University of Madaba","ror":"https://ror.org/04tgeej53","country_code":"JO","type":"education","lineage":["https://openalex.org/I161387315"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Luai Jraisat","raw_affiliation_strings":["Faculty of Business and Finance, American University of Madaba (AUM), Amman, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business and Finance, American University of Madaba (AUM), Amman, Jordan","institution_ids":["https://openalex.org/I161387315"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082376936","display_name":"Lana Jreisat","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Lana Jreisat","raw_affiliation_strings":["Department of Certification, Jordan Standards and Metrology Organization (JISM), Amman, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Certification, Jordan Standards and Metrology Organization (JISM), Amman, Jordan","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5070853418","display_name":"Christine Hattar","orcid":"https://orcid.org/0000-0003-4885-2547","observed_orcids":["https://orcid.org/0000-0003-4885-2547"]},"institutions":[{"id":"https://openalex.org/I158749337","display_name":"Princess Sumaya University for Technology","ror":"https://ror.org/01jy46q10","country_code":"JO","type":"education","lineage":["https://openalex.org/I158749337"]}],"countries":["JO"],"is_corresponding":false,"raw_author_name":"Christine Hattar","raw_affiliation_strings":["King Talal Faculty of Business and Technology, Princess Sumaya University for Technology (PSUT), Amman, Jordan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"King Talal Faculty of Business and Technology, Princess Sumaya University for Technology (PSUT), Amman, Jordan","institution_ids":["https://openalex.org/I158749337"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.6503,"has_fulltext":false,"cited_by_count":42,"citation_normalized_percentile":{"value":0.92939106,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"33","issue":"7","first_page":"920","last_page":"941"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10395","display_name":"Construction Project Management and Performance","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10395","display_name":"Construction Project Management and Performance","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.0031999999191612005,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.0013000000035390258,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/construction-quality","display_name":"construction quality","score":0.8999999761581421},{"id":"https://openalex.org/keywords/construction-management","display_name":"construction management","score":0.9179999828338623},{"id":"https://openalex.org/keywords/quality-factor","display_name":"quality factor","score":0.9610000252723694},{"id":"https://openalex.org/keywords/human-resource-management","display_name":"human resource management","score":0.8399999737739563},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/contractors","display_name":"contractors","score":0.7540000081062317},{"id":"https://openalex.org/keywords/architects","display_name":"architects","score":0.9990000128746033},{"id":"https://openalex.org/keywords/residential-construction","display_name":"housing construction","score":0.7409999966621399},{"id":"https://openalex.org/keywords/jordan","display_name":"Jordan","score":0.41499999165534973},{"id":"https://openalex.org/keywords/conceptual-framework","display_name":"conceptual framework","score":0.671999990940094},{"id":"https://openalex.org/keywords/continuous-improvement","display_name":"continuous improvement","score":0.8149999976158142},{"id":"https://openalex.org/keywords/strategic-planning","display_name":"strategic planning","score":0.8080000281333923},{"id":"https://openalex.org/keywords/developing-countries","display_name":"developing countries","score":0.7789999842643738}],"concepts":[{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6882525682449341},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.65647292137146},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.596043050289154},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.5423986911773682},{"id":"https://openalex.org/C165957694","wikidata":"https://www.wikidata.org/wiki/Q5421350","display_name":"Exploratory factor analysis","level":3,"score":0.5060390830039978},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.48209717869758606},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.45917654037475586},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4459710717201233},{"id":"https://openalex.org/C107645774","wikidata":"https://www.wikidata.org/wiki/Q5467169","display_name":"Human resources","level":2,"score":0.4301244616508484},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.42690831422805786},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.42222893238067627},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4172295331954956},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.36620649695396423},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3131364583969116},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.1927637755870819},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.14065226912498474},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.13017979264259338},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.11800560355186462},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.07295829057693481},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ijqrm-07-2014-0099","doi":"https://doi.org/10.1108/ijqrm-07-2014-0099","is_oa":false,"landing_page_url":"https://doi.org/10.1108/ijqrm-07-2014-0099","pdf_url":null,"source":{"id":"https://openalex.org/S81159284","display_name":"International Journal of Quality & Reliability Management","issn_l":"0265-671X","issn":["0265-671X","1758-6682"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Quality & Reliability Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":67,"referenced_works":["https://openalex.org/W238030176","https://openalex.org/W1530987397","https://openalex.org/W1548113583","https://openalex.org/W1569058229","https://openalex.org/W1590881071","https://openalex.org/W1699689463","https://openalex.org/W1963710060","https://openalex.org/W1973887221","https://openalex.org/W1975722719","https://openalex.org/W1980477876","https://openalex.org/W1981303509","https://openalex.org/W1986352307","https://openalex.org/W1986611010","https://openalex.org/W1991456449","https://openalex.org/W1994140702","https://openalex.org/W1994473418","https://openalex.org/W1996593481","https://openalex.org/W1998303849","https://openalex.org/W2001022793","https://openalex.org/W2007135302","https://openalex.org/W2011342944","https://openalex.org/W2013347256","https://openalex.org/W2015258208","https://openalex.org/W2022846873","https://openalex.org/W2025813880","https://openalex.org/W2026789825","https://openalex.org/W2026862313","https://openalex.org/W2028920264","https://openalex.org/W2033464204","https://openalex.org/W2033736649","https://openalex.org/W2034456027","https://openalex.org/W2035228471","https://openalex.org/W2047504177","https://openalex.org/W2049388337","https://openalex.org/W2049636572","https://openalex.org/W2054158635","https://openalex.org/W2055594427","https://openalex.org/W2057715732","https://openalex.org/W2058933964","https://openalex.org/W2059154846","https://openalex.org/W2063068436","https://openalex.org/W2063521632","https://openalex.org/W2071331791","https://openalex.org/W2077363806","https://openalex.org/W2078393013","https://openalex.org/W2081889564","https://openalex.org/W2086044892","https://openalex.org/W2087397387","https://openalex.org/W2088077123","https://openalex.org/W2088985817","https://openalex.org/W2092045266","https://openalex.org/W2097951442","https://openalex.org/W2108318748","https://openalex.org/W2110655532","https://openalex.org/W2111449805","https://openalex.org/W2112481940","https://openalex.org/W2115330080","https://openalex.org/W2116649169","https://openalex.org/W2123526634","https://openalex.org/W2124956521","https://openalex.org/W2153935811","https://openalex.org/W2156518077","https://openalex.org/W2157202423","https://openalex.org/W2158329647","https://openalex.org/W2169052000","https://openalex.org/W2188001512","https://openalex.org/W7047918063"],"related_works":["https://openalex.org/W2902246168","https://openalex.org/W7110928498","https://openalex.org/W4311073590","https://openalex.org/W4300308770","https://openalex.org/W7217332801","https://openalex.org/W4405117859","https://openalex.org/W2666159415","https://openalex.org/W4285075233","https://openalex.org/W2807344948","https://openalex.org/W1963710060"],"abstract_inverted_index":{"Purpose":[0],"\u2013":[1,40,82,137,181],"The":[2,83,109],"purpose":[3],"of":[4,13,23,63,185,192,207],"this":[5,199],"paper":[6,203],"is":[7,18,44,132,183,200],"to":[8,33,172],"identify":[9],"the":[10,77,93,120,128,152,159,190,196,201,208],"relative":[11],"importance":[12,191],"factors":[14,96,131,161,169,210],"affecting":[15,97],"quality.":[16],"This":[17,138,182],"important":[19,95,122,141,168],"where":[20],"great":[21],"expenditures":[22],"time,":[24],"money,":[25],"and":[26,58,74,88,105,162,176],"resources":[27,118],"are":[28,52,119],"wasted":[29],"each":[30],"year":[31],"due":[32],"inefficient":[34],"or":[35],"non-existent":[36],"quality":[37,98,130,153,178,193,209],"levels.":[38],"Design/methodology/approach":[39],"An":[41],"exploratory":[42],"approach":[43],"employed.":[45],"After":[46],"a":[47,60,174,215],"literature":[48],"review,":[49],"six":[50],"interviews":[51,71],"initially":[53],"conducted":[54],"with":[55,165],"construction":[56,106,148,212],"experts":[57],"then":[59],"simple":[61],"survey":[62],"328":[64],"questionnaires":[65],"was":[66],"administrated":[67],"through":[68],"structured":[69],"personal":[70],"among":[72],"contractors":[73,87],"architects":[75,89],"in":[76,170,211,214],"Jordanian":[78],"housing":[79],"sector.":[80],"Findings":[81],"findings":[84,110],"suggest":[85,112],"that":[86,92,113,188],"combined":[90],"agreed":[91],"highest":[94,160],"are:":[99],"human":[100],"resource":[101],"management,":[102],"customer":[103],"satisfaction,":[104],"specific":[107],"factors.":[108,123,194],"also":[111,133],"strategic":[114],"planning,":[115],"continuous":[116],"improvement,":[117],"lowest":[121,167],"A":[124],"conceptual":[125],"framework":[126],"encompassing":[127],"key":[129],"developed.":[134],"Research":[135],"limitations/implications":[136],"research":[139],"has":[140],"implications":[142],"for":[143],"different":[144],"level":[145],"managers":[146,155],"at":[147],"companies.":[149],"By":[150],"understanding":[151],"factors,":[154],"can":[156],"focus":[157],"on":[158],"catch":[163],"up":[164],"their":[166],"order":[171],"maintain":[173],"balanced":[175],"integrated":[177],"approach.":[179],"Originality/value":[180],"one":[184],"few":[186],"studies":[187],"investigate":[189],"To":[195],"authors\u2019":[197],"knowledge,":[198],"first":[202],"providing":[204],"empirical":[205],"evidence":[206],"management":[213],"developing":[216],"country.":[217]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":9},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-07-22T00:00:00"}