{"id":"https://openalex.org/W2467323266","doi":null,"title":"The Moderating Role of Negative Consumption Emotions on Service Evaluation","display_name":"The Moderating Role of Negative Consumption Emotions on Service Evaluation","publication_year":2003,"publication_date":"2003-01-01","ids":{"openalex":"https://openalex.org/W2467323266","mag":"2467323266"},"language":"en","primary_location":{"id":"mag:2467323266","doi":null,"is_oa":false,"landing_page_url":"https://www.acrwebsite.org/volumes/11274","pdf_url":null,"source":{"id":"https://openalex.org/S2764410541","display_name":"ACR European Advances","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"ACR European Advances","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019073880","display_name":"Kalyani Menon","orcid":"https://orcid.org/0000-0003-3457-2536","observed_orcids":["https://orcid.org/0000-0003-3457-2536"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Kalyani Menon","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-3457-2536","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5004857121","display_name":"Laurette Dub\u00e9","orcid":"https://orcid.org/0000-0002-4118-9810","observed_orcids":["https://orcid.org/0000-0002-4118-9810"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Laurette Dub\u00e9","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-4118-9810","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.50773229,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.986299991607666,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.986299991607666,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.0024999999441206455,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.002300000051036477,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-evaluation","display_name":"service evaluation","score":0.9760000109672546},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.7910000085830688},{"id":"https://openalex.org/keywords/consumer-emotions","display_name":"consumer emotions","score":0.6100000143051147},{"id":"https://openalex.org/keywords/perceived-service-quality","display_name":"perceived service quality","score":0.6449999809265137}],"concepts":[{"id":"https://openalex.org/C30772137","wikidata":"https://www.wikidata.org/wiki/Q5164762","display_name":"Consumption (sociology)","level":2,"score":0.6257595419883728},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5408544540405273},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.43714407086372375},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.36270442605018616},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.12249010801315308},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.026998847723007202}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2467323266","doi":null,"is_oa":false,"landing_page_url":"https://www.acrwebsite.org/volumes/11274","pdf_url":null,"source":{"id":"https://openalex.org/S2764410541","display_name":"ACR European Advances","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"ACR European Advances","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3135717326","https://openalex.org/W2367018542","https://openalex.org/W2413655239","https://openalex.org/W7005266791","https://openalex.org/W2153684010","https://openalex.org/W178051000","https://openalex.org/W2429989917","https://openalex.org/W7055081418","https://openalex.org/W2432569775","https://openalex.org/W2413375015"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-10-10T17:16:08.811792","created_date":"2016-07-22T00:00:00"}
