{"id":"https://openalex.org/W2467194641","doi":null,"title":"Evaluation of Customer Satisfaction on Islamic Microfinance: Empirical Evidence from Central Java, Indonesia","display_name":"Evaluation of Customer Satisfaction on Islamic Microfinance: Empirical Evidence from Central Java, Indonesia","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W2467194641","mag":"2467194641"},"language":"en","primary_location":{"id":"pmh:oai:RePEc:ajm:journl:v:8:y:2014:i:2:p:60-69","doi":null,"is_oa":false,"landing_page_url":"http://sajms.iurc.edu.pk/issues/2014b/Fall2014V8N2P1.pdf","pdf_url":"http://sajms.iurc.edu.pk/issues/2014b/Fall2014V8N2P1.pdf","source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051922284","display_name":"Wahibur Rokhman","orcid":"https://orcid.org/0000-0001-9827-0815","observed_orcids":["https://orcid.org/0000-0001-9827-0815"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Wahibur Rokhman","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-9827-0815","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5082568252","display_name":"Harif Amali Rivai","orcid":"https://orcid.org/0000-0003-4213-8924","observed_orcids":["https://orcid.org/0000-0003-4213-8924"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Harif Amali Rivai","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.4663,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.88929446,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"8","issue":"2","first_page":"60","last_page":"69"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8978999853134155,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8978999853134155,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11365","display_name":"Islamic Finance and Banking Studies","score":0.09300000220537186,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10987","display_name":"Microfinance and Financial Inclusion","score":0.002099999925121665,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8650000095367432},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.8140000104904175},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.996999979019165},{"id":"https://openalex.org/keywords/islamic-microfinance","display_name":"Islamic microfinance","score":0.9319999814033508},{"id":"https://openalex.org/keywords/microfinance-institutions","display_name":"microfinance institutions","score":0.8289999961853027},{"id":"https://openalex.org/keywords/central-java","display_name":"Central Java","score":0.9369999766349792}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.8029831647872925},{"id":"https://openalex.org/C28129649","wikidata":"https://www.wikidata.org/wiki/Q926217","display_name":"Microfinance","level":2,"score":0.7155148386955261},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7000938653945923},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6446103453636169},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.6380687355995178},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5630947947502136},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5547800064086914},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.4952661097049713},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.4325270354747772},{"id":"https://openalex.org/C4445939","wikidata":"https://www.wikidata.org/wiki/Q432","display_name":"Islam","level":2,"score":0.42932936549186707},{"id":"https://openalex.org/C548217200","wikidata":"https://www.wikidata.org/wiki/Q251","display_name":"Java","level":2,"score":0.41748785972595215},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3609970808029175},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1288612186908722},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.11319327354431152},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.11146390438079834},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0991746187210083},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.09906300902366638},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.07443094253540039},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:RePEc:ajm:journl:v:8:y:2014:i:2:p:60-69","doi":null,"is_oa":false,"landing_page_url":"http://sajms.iurc.edu.pk/issues/2014b/Fall2014V8N2P1.pdf","pdf_url":"http://sajms.iurc.edu.pk/issues/2014b/Fall2014V8N2P1.pdf","source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"mag:2467194641","doi":null,"is_oa":false,"landing_page_url":"https://EconPapers.repec.org/RePEc:ajm:journl:v:8:y:2014:i:2:p:60-69","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.48510000109672546,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W3047319750","https://openalex.org/W4402022192","https://openalex.org/W7093379442","https://openalex.org/W4310137266","https://openalex.org/W1695664199","https://openalex.org/W3200493693","https://openalex.org/W2110465421","https://openalex.org/W4375860021","https://openalex.org/W4252552467","https://openalex.org/W2947799236"],"abstract_inverted_index":{"The":[0,33,62],"impact":[1,52],"of":[2,10,19,25],"customer":[3,14,54,67,75],"loyalty":[4],"was":[5,38],"examined":[6],"through":[7],"the":[8],"influence":[9,73],"service":[11,46],"quality":[12,47],"on":[13,53,74],"satisfaction":[15,55,68],"for":[16,40],"a":[17,49,70],"sample":[18],"220":[20],"respondents,":[21],"which":[22],"were":[23],"customers":[24],"Islamic":[26],"microfinance":[27],"institutions":[28],"at":[29],"Central":[30],"Java,":[31],"Indonesia.":[32],"Structural":[34],"Equation":[35],"Modeling":[36],"(SEM)":[37],"used":[39],"analysis":[41],"and":[42,60],"it":[43],"indicated":[44],"that":[45,66],"has":[48,69],"significantly":[50,71],"positive":[51,72],"in":[56],"this":[57],"specific":[58],"industry":[59],"region.":[61],"findings":[63],"also":[64],"supported":[65],"loyalty.":[76]},"counts_by_year":[{"year":2023,"cited_by_count":3},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-07-22T00:00:00"}