{"id":"https://openalex.org/W2465946629","doi":null,"title":"Diagnosing and managing online b2c relationships: toward a b2c relationship stage theory and empirical investigation of an ecommerce attraction model","display_name":"Diagnosing and managing online b2c relationships: toward a b2c relationship stage theory and empirical investigation of an ecommerce attraction model","publication_year":2008,"publication_date":"2008-01-01","ids":{"openalex":"https://openalex.org/W2465946629","mag":"2465946629"},"language":"en","primary_location":{"id":"mag:2465946629","doi":null,"is_oa":false,"landing_page_url":"https://dl.acm.org/citation.cfm?id=1751328","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079481979","display_name":"John D. Wells","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I72951846","display_name":"Washington State University","ror":"https://ror.org/05dk0ce17","country_code":"US","type":"education","lineage":["https://openalex.org/I72951846"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"John D. Wells","raw_affiliation_strings":["washington state university"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"washington state university","institution_ids":["https://openalex.org/I72951846"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5018710944","display_name":"Joseph S. Valacich","orcid":"https://orcid.org/0000-0002-3209-3307","observed_orcids":["https://orcid.org/0000-0002-3209-3307"]},"institutions":[{"id":"https://openalex.org/I72951846","display_name":"Washington State University","ror":"https://ror.org/05dk0ce17","country_code":"US","type":"education","lineage":["https://openalex.org/I72951846"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Joseph S. Valacich","raw_affiliation_strings":["washington state university"],"raw_orcid":"https://orcid.org/0000-0002-3209-3307","affiliations":[{"raw_affiliation_string":"washington state university","institution_ids":["https://openalex.org/I72951846"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5086239710","display_name":"Damon E. Campbell","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I72951846","display_name":"Washington State University","ror":"https://ror.org/05dk0ce17","country_code":"US","type":"education","lineage":["https://openalex.org/I72951846"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Damon E. Campbell","raw_affiliation_strings":["washington state university"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"washington state university","institution_ids":["https://openalex.org/I72951846"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I72951846"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":93},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9442999958992004,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9442999958992004,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.028599999845027924,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.017899999395012856,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-to-consumer-relationships","display_name":"business-to-consumer relationships","score":0.8579999804496765},{"id":"https://openalex.org/keywords/relationship-maintenance","display_name":"relationship maintenance","score":1.0},{"id":"https://openalex.org/keywords/technology-acceptance","display_name":"technology acceptance","score":0.7749999761581421},{"id":"https://openalex.org/keywords/interface-design","display_name":"interface design","score":0.5559999942779541},{"id":"https://openalex.org/keywords/relationship-marketing","display_name":"relationship marketing","score":0.4909999966621399}],"concepts":[{"id":"https://openalex.org/C50909030","wikidata":"https://www.wikidata.org/wiki/Q7596829","display_name":"Stage theory","level":2,"score":0.6607930064201355},{"id":"https://openalex.org/C2778364177","wikidata":"https://www.wikidata.org/wiki/Q2247133","display_name":"Attraction","level":2,"score":0.6217638850212097},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.5476117134094238},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.5182197690010071},{"id":"https://openalex.org/C120107772","wikidata":"https://www.wikidata.org/wiki/Q168554","display_name":"Discriminant validity","level":4,"score":0.5142707228660583},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.49779725074768066},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.4461369812488556},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4229121208190918},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3926756680011749},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.38223356008529663},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3655553460121155},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.30831897258758545},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.22653108835220337},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.18216976523399353},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C3018868096","wikidata":"https://www.wikidata.org/wiki/Q2693233","display_name":"Internal consistency","level":3,"score":0.0},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2465946629","doi":null,"is_oa":false,"landing_page_url":"https://dl.acm.org/citation.cfm?id=1751328","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":173,"referenced_works":["https://openalex.org/W54930839","https://openalex.org/W63792389","https://openalex.org/W99716116","https://openalex.org/W116282327","https://openalex.org/W205793710","https://openalex.org/W579140598","https://openalex.org/W633146792","https://openalex.org/W994797861","https://openalex.org/W1497226654","https://openalex.org/W1508343863","https://openalex.org/W1527412032","https://openalex.org/W1543209321","https://openalex.org/W1556537487","https://openalex.org/W1574235309","https://openalex.org/W1595575146","https://openalex.org/W1608836379","https://openalex.org/W1654874180","https://openalex.org/W1656006743","https://openalex.org/W1679836389","https://openalex.org/W1708393801","https://openalex.org/W1730782591","https://openalex.org/W1737567839","https://openalex.org/W1791587663","https://openalex.org/W1963703890","https://openalex.org/W1964056744","https://openalex.org/W1968524945","https://openalex.org/W1978182232","https://openalex.org/W1981865924","https://openalex.org/W1987198869","https://openalex.org/W1989528006","https://openalex.org/W1990379459","https://openalex.org/W1991015565","https://openalex.org/W1991670833","https://openalex.org/W1995046486","https://openalex.org/W1995942115","https://openalex.org/W1996830228","https://openalex.org/W1997402591","https://openalex.org/W1997412744","https://openalex.org/W1998700337","https://openalex.org/W2001286441","https://openalex.org/W2002085308","https://openalex.org/W2004400415","https://openalex.org/W2007582794","https://openalex.org/W2009685779","https://openalex.org/W2010464257","https://openalex.org/W2013696347","https://openalex.org/W2014818400","https://openalex.org/W2017624521","https://openalex.org/W2018376354","https://openalex.org/W2021591304","https://openalex.org/W2022546092","https://openalex.org/W2023072308","https://openalex.org/W2023667477","https://openalex.org/W2023900252","https://openalex.org/W2024509488","https://openalex.org/W2026380734","https://openalex.org/W2026549500","https://openalex.org/W2029359716","https://openalex.org/W2031158989","https://openalex.org/W2031468639","https://openalex.org/W2033943395","https://openalex.org/W2035125790","https://openalex.org/W2038001094","https://openalex.org/W2039045809","https://openalex.org/W2040142730","https://openalex.org/W2041330110","https://openalex.org/W2043310714","https://openalex.org/W2043433139","https://openalex.org/W2045379548","https://openalex.org/W2048630522","https://openalex.org/W2048651201","https://openalex.org/W2051260278","https://openalex.org/W2053015694","https://openalex.org/W2055666942","https://openalex.org/W2055949247","https://openalex.org/W2056424614","https://openalex.org/W2056434135","https://openalex.org/W2056564500","https://openalex.org/W2057909815","https://openalex.org/W2060906577","https://openalex.org/W2063480931","https://openalex.org/W2064489138","https://openalex.org/W2066384970","https://openalex.org/W2067987812","https://openalex.org/W2070573659","https://openalex.org/W2071666535","https://openalex.org/W2074177453","https://openalex.org/W2074905750","https://openalex.org/W2075292749","https://openalex.org/W2075647120","https://openalex.org/W2075765290","https://openalex.org/W2075849691","https://openalex.org/W2081547566","https://openalex.org/W2082352243","https://openalex.org/W2082490605","https://openalex.org/W2089763487","https://openalex.org/W2089871805","https://openalex.org/W2092511216","https://openalex.org/W2092696917","https://openalex.org/W2096648510","https://openalex.org/W2098440369","https://openalex.org/W2099342631","https://openalex.org/W2099697766","https://openalex.org/W2100379340","https://openalex.org/W2100408980","https://openalex.org/W2100767128","https://openalex.org/W2101627327","https://openalex.org/W2101930480","https://openalex.org/W2102303925","https://openalex.org/W2106096361","https://openalex.org/W2107258608","https://openalex.org/W2110078189","https://openalex.org/W2110506823","https://openalex.org/W2110531388","https://openalex.org/W2111238303","https://openalex.org/W2111865761","https://openalex.org/W2113136459","https://openalex.org/W2113739761","https://openalex.org/W2117740169","https://openalex.org/W2119681300","https://openalex.org/W2122912498","https://openalex.org/W2123276406","https://openalex.org/W2126103897","https://openalex.org/W2126512988","https://openalex.org/W2128734027","https://openalex.org/W2130166573","https://openalex.org/W2131846293","https://openalex.org/W2137247419","https://openalex.org/W2142175015","https://openalex.org/W2142579736","https://openalex.org/W2142645441","https://openalex.org/W2142936609","https://openalex.org/W2146410840","https://openalex.org/W2148219776","https://openalex.org/W2149608872","https://openalex.org/W2150238850","https://openalex.org/W2151278753","https://openalex.org/W2153687269","https://openalex.org/W2156022826","https://openalex.org/W2157300266","https://openalex.org/W2158118358","https://openalex.org/W2163890779","https://openalex.org/W2164099166","https://openalex.org/W2164713644","https://openalex.org/W2164772857","https://openalex.org/W2166061228","https://openalex.org/W2166140580","https://openalex.org/W2168971858","https://openalex.org/W2168995757","https://openalex.org/W2169737976","https://openalex.org/W2170430750","https://openalex.org/W2171099065","https://openalex.org/W2171421397","https://openalex.org/W2240216748","https://openalex.org/W2295590763","https://openalex.org/W2316519976","https://openalex.org/W2323771037","https://openalex.org/W2361023541","https://openalex.org/W2401441700","https://openalex.org/W2488907127","https://openalex.org/W2491206219","https://openalex.org/W2582658976","https://openalex.org/W2613385452","https://openalex.org/W2615691261","https://openalex.org/W2740580754","https://openalex.org/W2752617332","https://openalex.org/W2782945138","https://openalex.org/W2797745737","https://openalex.org/W2900802923","https://openalex.org/W2900927010","https://openalex.org/W3036361035","https://openalex.org/W3121775323","https://openalex.org/W3151380728"],"related_works":["https://openalex.org/W6902577813","https://openalex.org/W1560999428","https://openalex.org/W16964312","https://openalex.org/W7098396834","https://openalex.org/W2156419933","https://openalex.org/W2497336462","https://openalex.org/W2265246024","https://openalex.org/W4239598137","https://openalex.org/W98623685","https://openalex.org/W2082064124"],"abstract_inverted_index":{"This":[0,40,104,133],"dissertation":[1,41],"addresses":[2],"a":[3,16,50,93,119],"need":[4],"for":[5,37,100,125,137],"theoretical":[6,35],"insight":[7],"to":[8,32],"eCommerce":[9,30],"Customer":[10,159],"Relationship":[11,153,160,165],"Management":[12,161],"(eCRM).":[13],"Stage":[14,55,154,163],"Theory,":[15],"theory":[17,126,143],"from":[18],"psychology":[19],"which":[20,58],"identifies":[21,59],"stages":[22,60],"of":[23,43,61,74,88,128,147],"interpersonal":[24],"relationships,":[25],"is":[26],"instantiated":[27],"in":[28,144],"an":[29],"context":[31],"provide":[33],"the":[34,53,85,89,97,101,129,145],"foundation":[36],"eCRM":[38],"research.":[39],"consists":[42,73],"three":[44,75],"essays.":[45],"The":[46,71,81,115],"first":[47],"essay":[48,83,105,117],"develops":[49],"framework":[51],"called":[52],"B2C-Relationship":[54],"Theory":[56,155,164],"(B2C-RST)":[57],"B2C":[62,185],"relationships":[63],"and":[64,79,112,122,142,150],"specific":[65],"factors":[66],"that":[67],"influence":[68],"each":[69],"stage.":[70,103],"B2C-RST":[72,90],"stages:":[76],"Attraction,":[77,184],"Build-Up,":[78],"Maintenance.":[80],"second":[82],"begins":[84],"empirical":[86],"testing":[87,127],"by":[91],"developing":[92],"psychometric":[94],"instrument":[95],"measuring":[96],"constructs":[98],"proposed":[99],"Attraction":[102,179],"uses":[106],"survey":[107,123],"methods":[108],"with":[109],"two":[110],"separate":[111],"independent":[113],"samples.":[114],"third":[116],"utilizes":[118],"laboratory":[120],"experiment":[121],"designed":[124],"initial":[130],"stage,":[131],"Attraction.":[132],"research":[134],"provides":[135],"implications":[136],"information":[138],"systems":[139],"(IS)":[140],"practice":[141],"area":[146],"interface":[148],"design":[149],"eCRM.\r\nKeywords.":[151],"Business-to-Consumer":[152],"(B2C-RST),":[156],"Electronic":[157,177],"Commerce,":[158],"(CRM),":[162],"Marketing,":[166],"construct":[167],"validity,":[168,174,176],"quantitative":[169],"analysis,":[170],"positivist":[171],"research,":[172],"discriminant":[173],"convergent":[175],"Commerce":[178],"Model":[180],"(eCAM)":[181],"Technology":[182],"Acceptance,":[183],"Relationships":[186]},"counts_by_year":[{"year":2016,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-07-22T00:00:00"}
