{"id":"https://openalex.org/W245456584","doi":null,"title":"Upgrading packaged software: an exploratory study of decisions, impacts, and coping strategies from the perspectives of stakeholders","display_name":"Upgrading packaged software: an exploratory study of decisions, impacts, and coping strategies from the perspectives of stakeholders","publication_year":2006,"publication_date":"2006-01-01","ids":{"openalex":"https://openalex.org/W245456584","mag":"245456584"},"language":"en","primary_location":{"id":"mag:245456584","doi":null,"is_oa":false,"landing_page_url":"https://scholarworks.gsu.edu/cgi/viewcontent.cgi?article=1004&context=cis_diss","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5112041005","display_name":"Daniel Robey","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I181565077","display_name":"Georgia State University","ror":"https://ror.org/03qt6ba18","country_code":"US","type":"education","lineage":["https://openalex.org/I181565077"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Daniel Robey","raw_affiliation_strings":["Georgia State University,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Georgia State University,","institution_ids":["https://openalex.org/I181565077"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5076912169","display_name":"Huoy Min Khoo","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I181565077","display_name":"Georgia State University","ror":"https://ror.org/03qt6ba18","country_code":"US","type":"education","lineage":["https://openalex.org/I181565077"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Huoy Min Khoo","raw_affiliation_strings":["Georgia State University,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Georgia State University,","institution_ids":["https://openalex.org/I181565077"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I181565077"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.7354000210762024,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.7354000210762024,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.10379999876022339,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.049300000071525574,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/packaged-software","display_name":"packaged software","score":0.8840000033378601},{"id":"https://openalex.org/keywords/software-upgrade","display_name":"software upgrade","score":0.8569999933242798},{"id":"https://openalex.org/keywords/windows-2000","display_name":"Windows 2000","score":0.8059999942779541},{"id":"https://openalex.org/keywords/sap","display_name":"SAP","score":0.5950000286102295},{"id":"https://openalex.org/keywords/it-portfolio-management","display_name":"IT portfolio management","score":0.5820000171661377},{"id":"https://openalex.org/keywords/corrective-actions","display_name":"corrective actions","score":0.9559999704360962},{"id":"https://openalex.org/keywords/organizational-change","display_name":"organizational change","score":0.3160000145435333}],"concepts":[{"id":"https://openalex.org/C2780615140","wikidata":"https://www.wikidata.org/wiki/Q920419","display_name":"Upgrade","level":2,"score":0.8904463648796082},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.5686696171760559},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.5358542203903198},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4945537745952606},{"id":"https://openalex.org/C97508593","wikidata":"https://www.wikidata.org/wiki/Q1359069","display_name":"Contingency","level":2,"score":0.4736648499965668},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.4624405801296234},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.43936675786972046},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3902502655982971},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.351984441280365},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3360744118690491},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.32399827241897583},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.13444092869758606},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.11901730298995972},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:245456584","doi":null,"is_oa":false,"landing_page_url":"https://scholarworks.gsu.edu/cgi/viewcontent.cgi?article=1004&context=cis_diss","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":66,"referenced_works":["https://openalex.org/W38087953","https://openalex.org/W59862780","https://openalex.org/W101065349","https://openalex.org/W178131164","https://openalex.org/W275974880","https://openalex.org/W651989985","https://openalex.org/W1498674477","https://openalex.org/W1515587369","https://openalex.org/W1520920886","https://openalex.org/W1527311855","https://openalex.org/W1528753995","https://openalex.org/W1530624724","https://openalex.org/W1531195798","https://openalex.org/W1542083448","https://openalex.org/W1552210990","https://openalex.org/W1555249425","https://openalex.org/W1564250734","https://openalex.org/W1587604579","https://openalex.org/W1606368101","https://openalex.org/W1741321747","https://openalex.org/W1887346301","https://openalex.org/W1946837232","https://openalex.org/W1964679590","https://openalex.org/W1965676447","https://openalex.org/W1970218026","https://openalex.org/W1990513740","https://openalex.org/W1991650436","https://openalex.org/W2003119263","https://openalex.org/W2004207896","https://openalex.org/W2016215833","https://openalex.org/W2022738881","https://openalex.org/W2023864115","https://openalex.org/W2024782191","https://openalex.org/W2033469757","https://openalex.org/W2034785598","https://openalex.org/W2037541972","https://openalex.org/W2045449564","https://openalex.org/W2061356392","https://openalex.org/W2066868881","https://openalex.org/W2067311739","https://openalex.org/W2068155429","https://openalex.org/W2070504353","https://openalex.org/W2082238712","https://openalex.org/W2097301120","https://openalex.org/W2098925541","https://openalex.org/W2102044943","https://openalex.org/W2102748455","https://openalex.org/W2104904458","https://openalex.org/W2115123959","https://openalex.org/W2115616451","https://openalex.org/W2121162031","https://openalex.org/W2139067007","https://openalex.org/W2148277253","https://openalex.org/W2149010029","https://openalex.org/W2153272837","https://openalex.org/W2154163681","https://openalex.org/W2156700354","https://openalex.org/W2169855821","https://openalex.org/W2170390307","https://openalex.org/W2331797065","https://openalex.org/W2332433940","https://openalex.org/W2342830074","https://openalex.org/W2431149126","https://openalex.org/W3121175530","https://openalex.org/W3122836339","https://openalex.org/W3144127399"],"related_works":["https://openalex.org/W2781945268","https://openalex.org/W2158056865","https://openalex.org/W1990538371","https://openalex.org/W7047775442","https://openalex.org/W1558562580","https://openalex.org/W7208296999","https://openalex.org/W4243191983","https://openalex.org/W86608996","https://openalex.org/W2107794889","https://openalex.org/W7100423924"],"abstract_inverted_index":{"Packaged":[0],"software":[1,18,34,79,85,206],"is":[2,19,269],"widely":[3],"adopted":[4,240],"and":[5,124,155,172,175,187,194,207,225,236],"has":[6,36],"become":[7,275],"an":[8],"integral":[9],"part":[10],"of":[11,114,162,205,216,257],"most":[12],"organizations'":[13],"IT":[14,195],"portfolios.":[15],"Once":[16],"packaged":[17,33,72,84],"adopted,":[20],"upgrades":[21,123],"to":[22,26,48,70,95,180,184,202,232,241],"subsequent":[23],"versions":[24],"appear":[25],"be":[27],"inevitable.":[28],"To":[29],"date,":[30],"research":[31,46,62,91,98],"on":[32,50],"upgrade":[35,71,86,181],"not":[37],"received":[38],"the":[39,68,97,111,125,141,143,160,203,212,221,254,261],"attention":[40],"that":[41,167,272],"it":[42,273],"warrants,":[43],"as":[44,190],"academic":[45],"continues":[47],"focus":[49],"initial":[51],"technology":[52],"adoption.":[53],"\r\nTo":[54],"explore":[55],"this":[56],"understudied":[57],"yet":[58],"important":[59],"area,":[60],"three":[61],"questions":[63],"were":[64,102,218,230,239],"proposed:":[65],"(1)\u00a0What":[66],"influences":[67],"decision":[69,179],"software?":[73],"(2)\u00a0How":[74],"do":[75],"stakeholders":[76],"cope":[77],"with":[78,135],"upgrade?":[80],"(3)\u00a0How":[81],"does":[82],"a":[83,105,263,270,276],"affect":[87,253],"stakeholders?":[88],"\r\nA":[89],"qualitative":[90],"method":[92],"was":[93,138,266],"used":[94,231],"study":[96],"questions.":[99],"Two":[100,214],"cases":[101],"conducted":[103],"at":[104],"Fortune":[106],"500":[107],"company":[108],"located":[109],"in":[110,211,220,260],"Southeastern":[112],"region":[113],"United":[115],"States.":[116],"The":[117],"first":[118],"case":[119,127],"studied":[120,128],"Windows":[121],"2000":[122],"second":[126],"SAP":[129],"4.6C":[130],"upgrade.":[131],"A":[132,178],"theoretical":[133],"model":[134],"six":[136],"components":[137,144],"induced":[139],"from":[140,170],"study;":[142],"are":[145,159],"decision,":[146],"motivating":[147,165],"forces,":[148,150],"contingency":[149,176],"planned":[151,223,278],"strategies,":[152],"corrective":[153,226,237,264],"actions,":[154],"impacts.":[156,258],"Upgrade":[157],"decisions":[158],"outcome":[161,256],"interaction":[163],"between":[164],"forces":[166],"can":[168,252],"originate":[169],"internal":[171],"external":[173],"environments,":[174],"forces.":[177],"will":[182,274],"lead":[183],"both":[185],"positive":[186],"negative":[188,247],"impacts":[189,248],"experienced":[191],"by":[192],"users":[193],"groups.":[196],"However,":[197],"stakeholders'":[198],"experiences":[199],"differ":[200],"according":[201],"types":[204,215],"also":[208],"their":[209],"roles":[210],"company.":[213],"strategies":[217,224,229,251],"observed":[219],"study:":[222],"actions.":[227],"Planned":[228],"tackle":[233],"anticipated":[234],"issues,":[235],"actions":[238],"solve":[242],"ad":[243],"hoc":[244],"problems":[245],"when":[246],"arose.":[249],"Both":[250],"final":[255],"Finally,":[259],"event":[262],"action":[265],"used,":[267],"there":[268],"chance":[271],"permanent":[277],"strategy.":[279]},"counts_by_year":[{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2013,"cited_by_count":2}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}