{"id":"https://openalex.org/W2425192877","doi":"https://doi.org/10.12735/jbm.v4i2p19","title":"Developing a Framework of Double-Loop Knowledge Management Model on Customer Self-Service Systems","display_name":"Developing a Framework of Double-Loop Knowledge Management Model on Customer Self-Service Systems","publication_year":2015,"publication_date":"2015-06-11","ids":{"openalex":"https://openalex.org/W2425192877","doi":"https://doi.org/10.12735/jbm.v4i2p19","mag":"2425192877"},"language":"en","primary_location":{"id":"doi:10.12735/jbm.v4i2p19","doi":"https://doi.org/10.12735/jbm.v4i2p19","is_oa":false,"landing_page_url":"https://doi.org/10.12735/jbm.v4i2p19","pdf_url":null,"source":{"id":"https://openalex.org/S4210222905","display_name":"Journal of Business & Management","issn_l":"2291-1995","issn":["2291-1995","2291-2002"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4310312881","host_organization_name":"Science and Education Centre of North America","host_organization_lineage":["https://openalex.org/P4310312881"],"host_organization_lineage_names":["Science and Education Centre of North America"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business and Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5112094583","display_name":"Shan-Yan Huang","orcid":"https://orcid.org/0009-0005-6623-244X","observed_orcids":["https://orcid.org/0009-0005-6623-244X"]},"institutions":[{"id":"https://openalex.org/I207776796","display_name":"Overseas Chinese University","ror":"https://ror.org/01j9jq089","country_code":"TW","type":"education","lineage":["https://openalex.org/I207776796"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Shan-yan Huang","raw_affiliation_strings":["Overseas Chinese University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Overseas Chinese University","institution_ids":["https://openalex.org/I207776796"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5112094583"],"corresponding_institution_ids":["https://openalex.org/I207776796"],"apc_list":null,"apc_paid":null,"fwci":0.3456,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.71131209,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":93},"biblio":{"volume":"4","issue":"2","first_page":"19","last_page":"31"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14246","display_name":"E-Learning and Knowledge Management","score":0.44040000438690186,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T14246","display_name":"E-Learning and Knowledge Management","score":0.44040000438690186,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.35109999775886536,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.06109999865293503,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/double-loop-learning","display_name":"double-loop learning","score":0.8709999918937683},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"knowledge management","score":0.9340000152587891},{"id":"https://openalex.org/keywords/e-government","display_name":"e-government","score":0.9570000171661377},{"id":"https://openalex.org/keywords/public-services","display_name":"public services","score":0.5329999923706055},{"id":"https://openalex.org/keywords/problem-solving","display_name":"problem solving","score":0.6010000109672546},{"id":"https://openalex.org/keywords/organizational-learning","display_name":"organizational learning","score":0.7099999785423279},{"id":"https://openalex.org/keywords/leadership","display_name":"leadership","score":0.9580000042915344},{"id":"https://openalex.org/keywords/knowledge-sharing","display_name":"knowledge sharing","score":0.7260000109672546},{"id":"https://openalex.org/keywords/knowledge-integration","display_name":"knowledge integration","score":0.7070000171661377},{"id":"https://openalex.org/keywords/cognitive-gap","display_name":"cognitive gap","score":0.5429999828338623},{"id":"https://openalex.org/keywords/knowledge-management-framework","display_name":"knowledge management framework","score":0.48100000619888306}],"concepts":[{"id":"https://openalex.org/C3018216069","wikidata":"https://www.wikidata.org/wiki/Q5300062","display_name":"Double loop","level":2,"score":0.5362439155578613},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5115092992782593},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.45529109239578247},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4506644010543823},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4248088002204895}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.12735/jbm.v4i2p19","doi":"https://doi.org/10.12735/jbm.v4i2p19","is_oa":false,"landing_page_url":"https://doi.org/10.12735/jbm.v4i2p19","pdf_url":null,"source":{"id":"https://openalex.org/S4210222905","display_name":"Journal of Business & Management","issn_l":"2291-1995","issn":["2291-1995","2291-2002"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4310312881","host_organization_name":"Science and Education Centre of North America","host_organization_lineage":["https://openalex.org/P4310312881"],"host_organization_lineage_names":["Science and Education Centre of North America"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business and Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":42,"referenced_works":["https://openalex.org/W71880501","https://openalex.org/W80322239","https://openalex.org/W98673093","https://openalex.org/W150939274","https://openalex.org/W196866234","https://openalex.org/W403897256","https://openalex.org/W592126814","https://openalex.org/W620870539","https://openalex.org/W652799147","https://openalex.org/W956542467","https://openalex.org/W1496226251","https://openalex.org/W1560692904","https://openalex.org/W1565280132","https://openalex.org/W1868930477","https://openalex.org/W1919274085","https://openalex.org/W1983284080","https://openalex.org/W1985094439","https://openalex.org/W1992324015","https://openalex.org/W2011014781","https://openalex.org/W2015190263","https://openalex.org/W2027122871","https://openalex.org/W2035146918","https://openalex.org/W2039455606","https://openalex.org/W2053715535","https://openalex.org/W2092585742","https://openalex.org/W2099582074","https://openalex.org/W2104449875","https://openalex.org/W2113013774","https://openalex.org/W2118639955","https://openalex.org/W2122911160","https://openalex.org/W2126033016","https://openalex.org/W2129830692","https://openalex.org/W2171622150","https://openalex.org/W2259825750","https://openalex.org/W2483876477","https://openalex.org/W2596414299","https://openalex.org/W2994184372","https://openalex.org/W3124550972","https://openalex.org/W3136188916","https://openalex.org/W3199526393","https://openalex.org/W4245238933","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2125679870","https://openalex.org/W2727218204","https://openalex.org/W1577635072","https://openalex.org/W2145724385","https://openalex.org/W2364747743","https://openalex.org/W2245902106","https://openalex.org/W7137391531","https://openalex.org/W2537247941","https://openalex.org/W2130752652","https://openalex.org/W2408720000"],"abstract_inverted_index":{"\ufeffThis":[0],"study":[1],"developed":[2],"a":[3,13,17,40,84,97,108,150],"framework":[4,106],"of":[5,16,25,42,100,136,153],"double-loop":[6],"knowledge":[7,101,116],"management":[8],"(KM)":[9],"model":[10],"that":[11,45,82,117],"constructed":[12],"successful":[14],"foundation":[15],"problem":[18,89],"solving":[19,90],"orientation":[20],"in":[21,60,92],"the":[22,31,47,51,58,105,114,130,134],"main":[23],"stream":[24],"public":[26],"service":[27],"domain.":[28],"Aiming":[29],"at":[30],"potential":[32],"benefits":[33],"on":[34,79],"customer":[35,93],"self-service":[36,94],"systems,":[37],"we":[38],"proposed":[39],"set":[41],"research":[43],"propositions":[44],"represents":[46],"essential":[48,65],"relatedness":[49],"between":[50],"necessary":[52],"elements":[53,66],"and":[54,71,127,143],"its":[55],"performance":[56],"under":[57],"settings":[59],"Taiwan\u2019s":[61],"e-government.":[62],"The":[63],"four":[64],"including":[67],"organization,":[68],"leadership,":[69],"learning":[70],"technology":[72],"were":[73],"inferred":[74],"to":[75,111],"have":[76],"positive":[77],"effects":[78],"KM":[80,154],"implementations":[81],"provide":[83],"suitable":[85],"route":[86],"for":[87,146],"enhancing":[88],"performances":[91],"systems.":[95],"Facing":[96],"disproportionate":[98],"condition":[99],"within":[102],"interpersonal":[103],"networks,":[104],"provides":[107],"powerful":[109],"filter":[110],"sieve":[112],"out":[113],"beneficial":[115],"is":[118],"produced,":[119],"shared,":[120],"or":[121,138],"integrated":[122],"by":[123],"one's":[124],"own":[125],"side,":[126],"could":[128],"decrease":[129],"cognitive":[131],"gaps":[132],"among":[133],"interaction":[135],"customers":[137],"members":[139],"(citizens,":[140],"businesses,":[141],"employees":[142],"other":[144],"agencies":[145],"government":[147],"administration)":[148],"towards":[149],"holistic":[151],"approach":[152],"practices.":[155]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
