{"id":"https://openalex.org/W2420126772","doi":null,"title":"Effects of Resort Service Quality, Location Quality and Environmental Practices on the Loyalty of Guests within the Malaysian Ecotourism Industry","display_name":"Effects of Resort Service Quality, Location Quality and Environmental Practices on the Loyalty of Guests within the Malaysian Ecotourism Industry","publication_year":2015,"publication_date":"2015-01-01","ids":{"openalex":"https://openalex.org/W2420126772","mag":"2420126772"},"language":"en","primary_location":{"id":"mag:2420126772","doi":null,"is_oa":false,"landing_page_url":"https://www.cabdirect.org/cabdirect/abstract/20163019426","pdf_url":null,"source":{"id":"https://openalex.org/S2764677807","display_name":"Pertanika journal of social science & humanities","issn_l":"0128-7702","issn":["0128-7702","2231-8534"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["norway-1","poland-20","russia-white-list-3","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Pertanika journal of social science & humanities","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5091528522","display_name":"Nor\u2019Aini Yusof","orcid":"https://orcid.org/0000-0002-8943-6868","observed_orcids":["https://orcid.org/0000-0002-8943-6868"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nor\u2019Aini Yusof","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-8943-6868","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080097711","display_name":"Suraiyati Rahman","orcid":"https://orcid.org/0000-0003-0299-7222","observed_orcids":["https://orcid.org/0000-0003-0299-7222"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Suraiyati Rahman","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-0299-7222","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5066449919","display_name":"Mohammad Iranmanesh","orcid":"https://orcid.org/0000-0001-6964-6238","observed_orcids":["https://orcid.org/0000-0001-6964-6238"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mohammad Iranmanesh","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-6964-6238","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":"23","issue":"4","first_page":"1015","last_page":"1030"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5195000171661377,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5195000171661377,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.4643999934196472,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10880","display_name":"Environmental Sustainability in Business","score":0.004100000020116568,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/location-quality","display_name":"location quality","score":0.8360000252723694},{"id":"https://openalex.org/keywords/environmental-practices","display_name":"environmental practices","score":0.9430000185966492},{"id":"https://openalex.org/keywords/guest-loyalty","display_name":"guest loyalty","score":0.9869999885559082},{"id":"https://openalex.org/keywords/ecotourism","display_name":"ecotourism","score":0.9819999933242798},{"id":"https://openalex.org/keywords/peninsular-malaysia","display_name":"Peninsular Malaysia","score":0.8069999814033508},{"id":"https://openalex.org/keywords/employee-training","display_name":"employee training","score":0.6380000114440918}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.7846208810806274},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.767338752746582},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6939213871955872},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6682378053665161},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.6629166603088379},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6350182294845581},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6200810074806213},{"id":"https://openalex.org/C151807755","wikidata":"https://www.wikidata.org/wiki/Q187449","display_name":"Ecotourism","level":3,"score":0.5118831396102905},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3478187322616577},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.1567155420780182},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2420126772","doi":null,"is_oa":false,"landing_page_url":"https://www.cabdirect.org/cabdirect/abstract/20163019426","pdf_url":null,"source":{"id":"https://openalex.org/S2764677807","display_name":"Pertanika journal of social science & humanities","issn_l":"0128-7702","issn":["0128-7702","2231-8534"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["norway-1","poland-20","russia-white-list-3","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Pertanika journal of social science & humanities","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":65,"referenced_works":["https://openalex.org/W119818611","https://openalex.org/W242560525","https://openalex.org/W573285169","https://openalex.org/W1498737661","https://openalex.org/W1523234779","https://openalex.org/W1545460766","https://openalex.org/W1553299200","https://openalex.org/W1568274144","https://openalex.org/W1599944525","https://openalex.org/W1906287011","https://openalex.org/W1963855370","https://openalex.org/W1966246888","https://openalex.org/W1966580902","https://openalex.org/W1968552231","https://openalex.org/W1970340164","https://openalex.org/W1973584078","https://openalex.org/W1973849164","https://openalex.org/W1979907230","https://openalex.org/W1981251392","https://openalex.org/W1995945562","https://openalex.org/W1999697037","https://openalex.org/W2005474476","https://openalex.org/W2005839768","https://openalex.org/W2006869139","https://openalex.org/W2007738521","https://openalex.org/W2011577218","https://openalex.org/W2011732419","https://openalex.org/W2014134373","https://openalex.org/W2018206938","https://openalex.org/W2023643456","https://openalex.org/W2025926893","https://openalex.org/W2030990012","https://openalex.org/W2039661695","https://openalex.org/W2040683863","https://openalex.org/W2040993923","https://openalex.org/W2045560982","https://openalex.org/W2052751696","https://openalex.org/W2054074305","https://openalex.org/W2059525504","https://openalex.org/W2061872507","https://openalex.org/W2062262083","https://openalex.org/W2074285768","https://openalex.org/W2075876923","https://openalex.org/W2077057805","https://openalex.org/W2080086117","https://openalex.org/W2082915299","https://openalex.org/W2084867463","https://openalex.org/W2088998721","https://openalex.org/W2112081648","https://openalex.org/W2116305749","https://openalex.org/W2150238850","https://openalex.org/W2151082539","https://openalex.org/W2151141708","https://openalex.org/W2153721497","https://openalex.org/W2159105921","https://openalex.org/W2166480305","https://openalex.org/W2171441712","https://openalex.org/W2183869580","https://openalex.org/W2341348671","https://openalex.org/W2482504277","https://openalex.org/W2950151447","https://openalex.org/W2988324561","https://openalex.org/W3015634246","https://openalex.org/W3157407122","https://openalex.org/W4235678817"],"related_works":["https://openalex.org/W7171869007","https://openalex.org/W2178814111","https://openalex.org/W7131660061","https://openalex.org/W4205245907","https://openalex.org/W2999512581","https://openalex.org/W2724898874","https://openalex.org/W7126259263","https://openalex.org/W7061173638","https://openalex.org/W2184652084","https://openalex.org/W3119260749"],"abstract_inverted_index":{"This":[0],"research":[1,134],"investigated":[2],"the":[3,15,41,51,77,81,104,107,132,136,146,149],"effects":[4,109,137],"of":[5,17,25,53,57,80,102,106,110,138,148],"resort":[6,82,98,111,152],"service":[7,54,72,112],"quality,":[8,113],"location":[9,56,114],"quality":[10,52,115],"and":[11,27,55,73,97,116,155],"environmental":[12,63,117,139,153],"practices":[13,118,140,154],"on":[14,76,119,135,141],"loyalty":[16,47],"guests.":[18],"Data":[19],"were":[20],"collected":[21],"from":[22],"529":[23],"guests":[24,87],"river":[26],"lake":[28],"resorts":[29],"in":[30,39,100],"Peninsular":[31],"Malaysia.":[32],"Partial":[33],"least":[34],"square":[35],"technique":[36],"was":[37],"used":[38],"analysing":[40],"data.":[42],"Results":[43],"indicate":[44],"that":[45,68],"guest":[46,120,156],"is":[48],"affected":[49],"by":[50,144],"resorts,":[58],"as":[59,61],"well":[60],"their":[62],"practices.":[64],"These":[65],"results":[66],"suggest":[67],"well-trained":[69],"staff,":[70],"prompt":[71],"sufficient":[74],"information":[75],"tourism":[78],"attributes":[79],"are":[83,93],"crucial":[84],"to":[85,124],"providing":[86],"with":[88],"high-quality":[89],"service.":[90],"The":[91],"findings":[92],"useful":[94],"for":[95],"policymakers":[96],"managers":[99],"terms":[101],"enhancing":[103],"understanding":[105,147],"combined":[108],"loyalty.":[121,157],"With":[122],"regard":[123],"its":[125],"theoretical":[126],"contribution,":[127],"this":[128],"study":[129],"has":[130],"extended":[131],"previous":[133],"customers\u2019":[142],"decisions":[143],"advancing":[145],"relationship":[150],"between":[151]},"counts_by_year":[{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}