{"id":"https://openalex.org/W240609607","doi":"https://doi.org/10.1007/978-3-319-11885-7_24","title":"The Virtual Service Encounter: Opportunities for Research","display_name":"The Virtual Service Encounter: Opportunities for Research","publication_year":2014,"publication_date":"2014-10-18","ids":{"openalex":"https://openalex.org/W240609607","doi":"https://doi.org/10.1007/978-3-319-11885-7_24","mag":"240609607"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-319-11885-7_24","doi":"https://doi.org/10.1007/978-3-319-11885-7_24","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-11885-7_24","pdf_url":null,"source":{"id":"https://openalex.org/S4210172023","display_name":"Developments in marketing science: proceedings of the Academy of Marketing Science","issn_l":"2363-6173","issn":["2363-6173","2363-6165"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Developments in Marketing Science: Proceedings of the Academy of Marketing Science","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W2480687206","display_name":"Proceedings of the 2000 Academy of Marketing Science (AMS) Annual Conference"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5013166355","display_name":"Mar\u00eda D. \u00c1lvarez","orcid":"https://orcid.org/0000-0003-4986-5702","observed_orcids":["https://orcid.org/0000-0003-4986-5702"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Maria Dolores Alvarez","raw_affiliation_strings":["Charleston, IL, USA","Springfield, MA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Charleston, IL, USA","institution_ids":[]},{"raw_affiliation_string":"Springfield, MA, USA","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5013166355"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"89","last_page":"93"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8916000127792358,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.8916000127792358,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.06560000032186508,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.017899999395012856,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-encounters","display_name":"service encounters","score":0.6990000009536743},{"id":"https://openalex.org/keywords/technology-mediated-interaction","display_name":"technology-mediated interaction","score":0.8870000243186951},{"id":"https://openalex.org/keywords/remote-interaction","display_name":"remote interaction","score":0.6399999856948853},{"id":"https://openalex.org/keywords/services-marketing","display_name":"service marketing","score":0.44999998807907104}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5129525065422058},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4144379794597626},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.30905914306640625},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.04992318153381348}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-319-11885-7_24","doi":"https://doi.org/10.1007/978-3-319-11885-7_24","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-319-11885-7_24","pdf_url":null,"source":{"id":"https://openalex.org/S4210172023","display_name":"Developments in marketing science: proceedings of the Academy of Marketing Science","issn_l":"2363-6173","issn":["2363-6173","2363-6165"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319972","host_organization_name":"Springer International Publishing","host_organization_lineage":["https://openalex.org/P4310319972","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer International Publishing","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Developments in Marketing Science: Proceedings of the Academy of Marketing Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W1689771227","https://openalex.org/W1965574139","https://openalex.org/W1994373531","https://openalex.org/W1998240134","https://openalex.org/W1999625179","https://openalex.org/W2000750121","https://openalex.org/W2026368098","https://openalex.org/W2038125955","https://openalex.org/W2040203738","https://openalex.org/W2042113379","https://openalex.org/W2050251515","https://openalex.org/W2061044045","https://openalex.org/W2097829847","https://openalex.org/W2110638361","https://openalex.org/W2146601354","https://openalex.org/W2312302756","https://openalex.org/W2320979925"],"related_works":["https://openalex.org/W2176224150","https://openalex.org/W2066964153","https://openalex.org/W2583233403","https://openalex.org/W2599446660","https://openalex.org/W601252773","https://openalex.org/W4396941883","https://openalex.org/W2288870997","https://openalex.org/W2158742774","https://openalex.org/W2196904341","https://openalex.org/W2092835950"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-11-12T12:28:57.059296","created_date":"2016-06-24T00:00:00"}
