{"id":"https://openalex.org/W2394838780","doi":null,"title":"Developing an Enterprise Business Intelligence Capability: The Norfolk Southern Journey","display_name":"Developing an Enterprise Business Intelligence Capability: The Norfolk Southern Journey","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W2394838780","mag":"2394838780"},"language":"en","primary_location":{"id":"pmh:oai:aisel.aisnet.org:misqe-1200","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/misqe/vol10/iss2/3","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"MIS Quarterly Executive","raw_type":"text"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5082453202","display_name":"Barbara H. Wixom","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Barbara H. Wixom","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109046509","display_name":"Hugh J. Watson","orcid":"https://orcid.org/0000-0001-5513-7133","observed_orcids":["https://orcid.org/0000-0001-5513-7133"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Hugh J. Watson","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-5513-7133","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5108221202","display_name":"Tom F. Werner","orcid":"https://orcid.org/0000-0003-4412-2774","observed_orcids":["https://orcid.org/0000-0003-4412-2774","https://orcid.org/0000-0002-2865-1273"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Tom Werner","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.8198,"has_fulltext":false,"cited_by_count":48,"citation_normalized_percentile":{"value":0.95347696,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"10","issue":"2","first_page":"3","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13204","display_name":"Competitive and Knowledge Intelligence","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-intelligence","display_name":"business intelligence","score":0.8370000123977661},{"id":"https://openalex.org/keywords/norfolk-southern-railway","display_name":"Norfolk Southern Railway","score":0.9649999737739563},{"id":"https://openalex.org/keywords/data-warehousing","display_name":"data warehousing","score":0.9350000023841858},{"id":"https://openalex.org/keywords/business-strategy","display_name":"business strategy","score":0.628000020980835},{"id":"https://openalex.org/keywords/predictive-analytics","display_name":"predictive analytics","score":0.6150000095367432},{"id":"https://openalex.org/keywords/railway-industry","display_name":"railway industry","score":0.4129999876022339}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5554220676422119},{"id":"https://openalex.org/C2767350","wikidata":"https://www.wikidata.org/wiki/Q6662173","display_name":"Business intelligence","level":2,"score":0.5000255107879639},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.44898703694343567},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.43226301670074463},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3876233398914337}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:aisel.aisnet.org:misqe-1200","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/misqe/vol10/iss2/3","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"MIS Quarterly Executive","raw_type":"text"},{"id":"mag:2394838780","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1200&context=misqe","pdf_url":null,"source":{"id":"https://openalex.org/S48312676","display_name":"MIS Quarterly Executive","issn_l":"1540-1960","issn":["1540-1960","1540-1979"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-2","norway-1","poland-140","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319732","host_organization_name":"Indiana University Press","host_organization_lineage":["https://openalex.org/P4310319732"],"host_organization_lineage_names":["Indiana University Press"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"MIS Quarterly Executive","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.46000000834465027,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W75992874","https://openalex.org/W4407556037","https://openalex.org/W3143691127","https://openalex.org/W2523301747","https://openalex.org/W2102423480","https://openalex.org/W7017278913","https://openalex.org/W634960944","https://openalex.org/W3111640454","https://openalex.org/W17998532","https://openalex.org/W2951096570"],"abstract_inverted_index":{"Although":[0],"many":[1],"IT":[2,117],"and":[3,21,57,60,92,118,124],"business":[4,11,119],"managers":[5],"today":[6,67],"may":[7],"be":[8,113],"lured":[9],"into":[10,54],"intelligence":[12],"(BI)":[13],"investments":[14],"by":[15,115],"the":[16,47,86,101,105],"promise":[17],"of":[18],"predictive":[19],"analytics":[20],"emerging":[22],"BI":[23,28,42,69,77,90,96,106,126],"trends,":[24],"creating":[25],"an":[26,93],"enterprise-wide":[27,95],"capability":[29],"is":[30],"a":[31,64],"journey":[32,107],"that":[33,66,103],"takes":[34],"time.":[35],"This":[36],"article":[37],"describes":[38],"Norfolk":[39,79],"Southern":[40,80],"Railway's":[41],"journey,":[43],"which":[44],"began":[45],"in":[46,63,128],"early":[48],"1990s":[49],"with":[50,85],"departmental":[51],"reporting,":[52],"evolved":[53,81],"data":[55],"warehousing":[56],"analytic":[58],"applications,":[59],"has":[61],"resulted":[62],"company":[65,87],"uses":[68],"to":[70],"support":[71],"corporate":[72],"strategy.":[73],"We":[74,98],"describe":[75],"how":[76],"at":[78],"over":[82],"several":[83],"decades,":[84],"developing":[88],"strong":[89],"foundations":[91],"effective":[94],"capability.":[97],"also":[99],"identify":[100],"practices":[102,111],"kept":[104],"\"on":[108],"track\".":[109],"These":[110],"can":[112],"used":[114],"other":[116],"leaders":[120],"as":[121],"they":[122],"plan":[123],"develop":[125],"capabilities":[127],"their":[129],"own":[130],"organizations.":[131]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":8},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":3}],"updated_date":"2026-10-29T09:56:32.521200","created_date":"2016-06-24T00:00:00"}