{"id":"https://openalex.org/W2386695660","doi":"https://doi.org/10.1016/j.jbusres.2016.04.035","title":"Forecasting incoming call volumes in call centers with recurrent Neural Networks","display_name":"Forecasting incoming call volumes in call centers with recurrent Neural Networks","publication_year":2016,"publication_date":"2016-05-12","ids":{"openalex":"https://openalex.org/W2386695660","doi":"https://doi.org/10.1016/j.jbusres.2016.04.035","mag":"2386695660"},"language":"en","primary_location":{"id":"doi:10.1016/j.jbusres.2016.04.035","doi":"https://doi.org/10.1016/j.jbusres.2016.04.035","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jbusres.2016.04.035","pdf_url":null,"source":{"id":"https://openalex.org/S93284759","display_name":"Journal of Business Research","issn_l":"0148-2963","issn":["0148-2963","1873-7978"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Research","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102948407","display_name":"Mona Ebadi Jalal","orcid":"https://orcid.org/0000-0003-4218-8913","observed_orcids":["https://orcid.org/0000-0003-4218-8913"]},"institutions":[{"id":"https://openalex.org/I80543232","display_name":"K. N. Toosi University of Technology","ror":"https://ror.org/0433abe34","country_code":"IR","type":"education","lineage":["https://openalex.org/I80543232"]}],"countries":["IR"],"is_corresponding":true,"raw_author_name":"Mona Ebadi Jalal","raw_affiliation_strings":["IT Department, Faculty of Industrial Engineering, K. N. Toosi University of Technology, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IT Department, Faculty of Industrial Engineering, K. N. Toosi University of Technology, Iran","institution_ids":["https://openalex.org/I80543232"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030073136","display_name":"Monireh Hosseini","orcid":"https://orcid.org/0000-0002-3677-0811","observed_orcids":["https://orcid.org/0000-0002-3677-0811"]},"institutions":[{"id":"https://openalex.org/I80543232","display_name":"K. N. Toosi University of Technology","ror":"https://ror.org/0433abe34","country_code":"IR","type":"education","lineage":["https://openalex.org/I80543232"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Monireh Hosseini","raw_affiliation_strings":["IT Department, Faculty of Industrial Engineering, K. N. Toosi University of Technology, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IT Department, Faculty of Industrial Engineering, K. N. Toosi University of Technology, Iran","institution_ids":["https://openalex.org/I80543232"]}]},{"author_position":"last","author":{"id":null,"display_name":"Stefan Karlsson","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I187531555","display_name":"Lund University","ror":"https://ror.org/012a77v79","country_code":"SE","type":"education","lineage":["https://openalex.org/I187531555"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Stefan Karlsson","raw_affiliation_strings":["Faculty of Engineering (LTH), Lund University, Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Engineering (LTH), Lund University, Sweden","institution_ids":["https://openalex.org/I187531555"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5102948407"],"corresponding_institution_ids":["https://openalex.org/I80543232"],"apc_list":{"value":4440,"currency":"USD","value_usd":4440},"apc_paid":null,"fwci":3.6517,"has_fulltext":false,"cited_by_count":38,"citation_normalized_percentile":{"value":0.92811217,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"69","issue":"11","first_page":"4811","last_page":"4814"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11918","display_name":"Forecasting Techniques and Applications","score":0.9506999850273132,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11918","display_name":"Forecasting Techniques and Applications","score":0.9506999850273132,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10320","display_name":"Neural Networks and Applications","score":0.043800000101327896,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11490","display_name":"Hydrological Forecasting Using AI","score":0.0007999999797903001,"subfield":{"id":"https://openalex.org/subfields/2305","display_name":"Environmental Engineering"},"field":{"id":"https://openalex.org/fields/23","display_name":"Environmental Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/call-volume-forecasting","display_name":"call volume forecasting","score":0.9020000100135803},{"id":"https://openalex.org/keywords/call-centers","display_name":"call centers","score":0.9980000257492065},{"id":"https://openalex.org/keywords/recurrent-neural-networks","display_name":"recurrent neural networks","score":0.8730000257492065},{"id":"https://openalex.org/keywords/elman-neural-network","display_name":"Elman neural network","score":0.9049999713897705},{"id":"https://openalex.org/keywords/narx-neural-network","display_name":"NARX neural network","score":0.9729999899864197},{"id":"https://openalex.org/keywords/backpropagation","display_name":"backpropagation","score":0.8109999895095825},{"id":"https://openalex.org/keywords/staffing-optimization","display_name":"staffing optimization","score":0.8009999990463257},{"id":"https://openalex.org/keywords/customer-waiting-time","display_name":"customer waiting time","score":0.8399999737739563},{"id":"https://openalex.org/keywords/time-series-forecasting","display_name":"time series forecasting","score":0.6330000162124634}],"concepts":[{"id":"https://openalex.org/C50644808","wikidata":"https://www.wikidata.org/wiki/Q192776","display_name":"Artificial neural network","level":2,"score":0.8039714097976685},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7518887519836426},{"id":"https://openalex.org/C2777780509","wikidata":"https://www.wikidata.org/wiki/Q1377422","display_name":"Profit maximization","level":3,"score":0.5663867592811584},{"id":"https://openalex.org/C2776330181","wikidata":"https://www.wikidata.org/wiki/Q18358244","display_name":"Maximization","level":2,"score":0.5008125305175781},{"id":"https://openalex.org/C42536954","wikidata":"https://www.wikidata.org/wiki/Q7049462","display_name":"Nonlinear autoregressive exogenous model","level":3,"score":0.4837462902069092},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.42932891845703125},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.40975305438041687},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.3792499601840973},{"id":"https://openalex.org/C126255220","wikidata":"https://www.wikidata.org/wiki/Q141495","display_name":"Mathematical optimization","level":1,"score":0.21665632724761963},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08623826503753662},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.07118403911590576},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1016/j.jbusres.2016.04.035","doi":"https://doi.org/10.1016/j.jbusres.2016.04.035","is_oa":false,"landing_page_url":"https://doi.org/10.1016/j.jbusres.2016.04.035","pdf_url":null,"source":{"id":"https://openalex.org/S93284759","display_name":"Journal of Business Research","issn_l":"0148-2963","issn":["0148-2963","1873-7978"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-2","ki-jl-2","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Business Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:eee:jbrese:v:69:y:2016:i:11:p:4811-4814","doi":null,"is_oa":false,"landing_page_url":"http://www.sciencedirect.com/science/article/pii/S0148296316301989","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:lup.lub.lu.se:6ea02896-08e1-477a-a97c-58a225e49a96","doi":null,"is_oa":false,"landing_page_url":"https://lup.lub.lu.se/record/6ea02896-08e1-477a-a97c-58a225e49a96","pdf_url":null,"source":{"id":"https://openalex.org/S4306400536","display_name":"Lund University Publications (Lund University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I187531555","host_organization_name":"Lund University","host_organization_lineage":["https://openalex.org/I187531555"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ISSN: 0148-2963","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":34,"referenced_works":["https://openalex.org/W124589325","https://openalex.org/W963816847","https://openalex.org/W1502856245","https://openalex.org/W1532044016","https://openalex.org/W1965324089","https://openalex.org/W1971626803","https://openalex.org/W1975424366","https://openalex.org/W1976605125","https://openalex.org/W1990264430","https://openalex.org/W1992461727","https://openalex.org/W1996010635","https://openalex.org/W2009457369","https://openalex.org/W2014165675","https://openalex.org/W2015393497","https://openalex.org/W2017064439","https://openalex.org/W2020852665","https://openalex.org/W2023944948","https://openalex.org/W2028465564","https://openalex.org/W2044861704","https://openalex.org/W2056863700","https://openalex.org/W2072987942","https://openalex.org/W2073593539","https://openalex.org/W2091823492","https://openalex.org/W2098398123","https://openalex.org/W2110485445","https://openalex.org/W2112228497","https://openalex.org/W2121722108","https://openalex.org/W2124776405","https://openalex.org/W2124803088","https://openalex.org/W2138484437","https://openalex.org/W2149115758","https://openalex.org/W4240172095","https://openalex.org/W4285719527","https://openalex.org/W6730928009"],"related_works":["https://openalex.org/W2147887853","https://openalex.org/W1579413530","https://openalex.org/W158983135","https://openalex.org/W3126156134","https://openalex.org/W4226279118","https://openalex.org/W2351759477","https://openalex.org/W3171741932","https://openalex.org/W3009673280","https://openalex.org/W4213145302","https://openalex.org/W7154892877"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":11},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":3}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}
