{"id":"https://openalex.org/W2371317774","doi":null,"title":"The performance of emotion management in the Thai spa industry","display_name":"The performance of emotion management in the Thai spa industry","publication_year":2016,"publication_date":"2016-05-01","ids":{"openalex":"https://openalex.org/W2371317774","mag":"2371317774"},"language":"en","primary_location":{"id":"pmh:oai:dspace.stir.ac.uk:1893/23172","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/1893/23172","pdf_url":"http://hdl.handle.net/1893/23172","source":{"id":"https://openalex.org/S4306400268","display_name":"Stirling Online Research Repository (University of Stirling)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I12093191","host_organization_name":"University of Stirling","host_organization_lineage":["https://openalex.org/I12093191"],"host_organization_lineage_names":[],"type":"repository"},"license":"public-domain","license_id":"https://openalex.org/licenses/public-domain","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis or Dissertation"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/1893/23172","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067352602","display_name":"Winayaporn Bhrammanachote","orcid":"https://orcid.org/0000-0001-6479-4901","observed_orcids":["https://orcid.org/0000-0001-6479-4901"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Winayaporn Bhrammanachote","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-6479-4901","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5067352602"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emotion-management","display_name":"emotional management","score":0.9779999852180481},{"id":"https://openalex.org/keywords/spa-industry","display_name":"spa industry","score":0.9229999780654907},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.6949999928474426},{"id":"https://openalex.org/keywords/service-encounters","display_name":"service encounters","score":0.652999997138977},{"id":"https://openalex.org/keywords/emotions-in-the-workplace","display_name":"workplace emotions","score":0.6840000152587891},{"id":"https://openalex.org/keywords/erving-goffman","display_name":"Erving Goffman","score":0.5789999961853027},{"id":"https://openalex.org/keywords/hochschild","display_name":"Hochschild","score":0.8299999833106995},{"id":"https://openalex.org/keywords/bolton","display_name":"Bolton","score":0.5889999866485596},{"id":"https://openalex.org/keywords/emotional-labor","display_name":"emotional labor","score":0.48500001430511475},{"id":"https://openalex.org/keywords/thailand","display_name":"Thailand","score":0.4359999895095825}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.44223326444625854},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.41140875220298767},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3281536102294922},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.31293731927871704}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:dspace.stir.ac.uk:1893/23172","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/1893/23172","pdf_url":"http://hdl.handle.net/1893/23172","source":{"id":"https://openalex.org/S4306400268","display_name":"Stirling Online Research Repository (University of Stirling)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I12093191","host_organization_name":"University of Stirling","host_organization_lineage":["https://openalex.org/I12093191"],"host_organization_lineage_names":[],"type":"repository"},"license":"public-domain","license_id":"https://openalex.org/licenses/public-domain","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis or Dissertation"},{"id":"mag:2371317774","doi":null,"is_oa":false,"landing_page_url":"https://dspace.stir.ac.uk/bitstream/1893/23172/1/aPpLe%20Thesis%20Final%20Submission%20May%202016.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:dspace.stir.ac.uk:1893/23172","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/1893/23172","pdf_url":"http://hdl.handle.net/1893/23172","source":{"id":"https://openalex.org/S4306400268","display_name":"Stirling Online Research Repository (University of Stirling)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I12093191","host_organization_name":"University of Stirling","host_organization_lineage":["https://openalex.org/I12093191"],"host_organization_lineage_names":[],"type":"repository"},"license":"public-domain","license_id":"https://openalex.org/licenses/public-domain","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis or Dissertation"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2371317774.pdf","grobid_xml":"https://content.openalex.org/works/W2371317774.grobid-xml"},"referenced_works_count":108,"referenced_works":["https://openalex.org/W34015288","https://openalex.org/W233143654","https://openalex.org/W601156118","https://openalex.org/W651847978","https://openalex.org/W1508500474","https://openalex.org/W1557459633","https://openalex.org/W1559131556","https://openalex.org/W1576460547","https://openalex.org/W1589528633","https://openalex.org/W1598745299","https://openalex.org/W1778277763","https://openalex.org/W1914972138","https://openalex.org/W1919026880","https://openalex.org/W1964299562","https://openalex.org/W1964383489","https://openalex.org/W1971685741","https://openalex.org/W1973803691","https://openalex.org/W1974349004","https://openalex.org/W1976793643","https://openalex.org/W1978062784","https://openalex.org/W1984625349","https://openalex.org/W1985049882","https://openalex.org/W1985441675","https://openalex.org/W1986174726","https://openalex.org/W1986908848","https://openalex.org/W1989265964","https://openalex.org/W1991035842","https://openalex.org/W1991092938","https://openalex.org/W1992224849","https://openalex.org/W2002563863","https://openalex.org/W2004414172","https://openalex.org/W2006449306","https://openalex.org/W2009854402","https://openalex.org/W2014527709","https://openalex.org/W2015069813","https://openalex.org/W2017053988","https://openalex.org/W2020145535","https://openalex.org/W2022472850","https://openalex.org/W2026329655","https://openalex.org/W2030855530","https://openalex.org/W2033952602","https://openalex.org/W2034020863","https://openalex.org/W2036643014","https://openalex.org/W2036862235","https://openalex.org/W2037754117","https://openalex.org/W2041767207","https://openalex.org/W2042154532","https://openalex.org/W2043947871","https://openalex.org/W2050378133","https://openalex.org/W2051861101","https://openalex.org/W2054442565","https://openalex.org/W2056932995","https://openalex.org/W2058225917","https://openalex.org/W2059440726","https://openalex.org/W2060058855","https://openalex.org/W2061044045","https://openalex.org/W2061462140","https://openalex.org/W2069636784","https://openalex.org/W2073224342","https://openalex.org/W2085268577","https://openalex.org/W2089189334","https://openalex.org/W2090549016","https://openalex.org/W2090566761","https://openalex.org/W2091847390","https://openalex.org/W2092052149","https://openalex.org/W2093030710","https://openalex.org/W2095019357","https://openalex.org/W2099444368","https://openalex.org/W2101803419","https://openalex.org/W2104841156","https://openalex.org/W2105985103","https://openalex.org/W2105997660","https://openalex.org/W2108646196","https://openalex.org/W2115162451","https://openalex.org/W2116456350","https://openalex.org/W2116720807","https://openalex.org/W2116969932","https://openalex.org/W2122843573","https://openalex.org/W2128082669","https://openalex.org/W2131557205","https://openalex.org/W2132912892","https://openalex.org/W2134059176","https://openalex.org/W2136100803","https://openalex.org/W2138291225","https://openalex.org/W2139235674","https://openalex.org/W2140102130","https://openalex.org/W2140611709","https://openalex.org/W2143487821","https://openalex.org/W2146649333","https://openalex.org/W2146870360","https://openalex.org/W2147149573","https://openalex.org/W2148643743","https://openalex.org/W2151170976","https://openalex.org/W2154058461","https://openalex.org/W2155377858","https://openalex.org/W2157906992","https://openalex.org/W2159043886","https://openalex.org/W2162347683","https://openalex.org/W2167035182","https://openalex.org/W2171186361","https://openalex.org/W2189419063","https://openalex.org/W2300175398","https://openalex.org/W2344772853","https://openalex.org/W2472521536","https://openalex.org/W2473142377","https://openalex.org/W2523732923","https://openalex.org/W2617447743","https://openalex.org/W3166567847"],"related_works":["https://openalex.org/W7219993551","https://openalex.org/W2484415028","https://openalex.org/W7215161601","https://openalex.org/W2081609553","https://openalex.org/W3189054168","https://openalex.org/W4377717779","https://openalex.org/W71095576","https://openalex.org/W7220270185","https://openalex.org/W2622329198","https://openalex.org/W2733537046"],"abstract_inverted_index":{"The":[0,46,121,191,210],"key":[1,158],"aim":[2],"of":[3,11,52,84,101,114,138,212],"this":[4],"thesis":[5,47,64],"was":[6,29,141,170],"to":[7,110,128,172],"explore":[8],"the":[9,14,43,50,63,112,139,174,184,199,213],"range":[10],"emotions":[12,21,34],"in":[13,17,148,216,224,235,244],"spa":[15,23,44,146,185,192,214],"industry":[16,215],"Thailand":[18],"and":[19,25,37,80,98,117,166,207,243],"how":[20,33],"impact":[22],"employees":[24,147,186,193],"customer":[26,56,118,188],"service.":[27],"This":[28],"achieved":[30],"by":[31,202],"identifying":[32],"were":[35,154],"performed":[36,194],"managed":[38],"during":[39],"service":[40,57,119,189],"encounters":[41],"within":[42],"industry.":[45],"confirmed":[48],"that":[49,180],"performance":[51,113],"emotion":[53,102,115,133,196,219,227,237,246],"management":[54,116,197,220,228,238,247],"influenced":[55,187],"delivery.":[58,120],"To":[59],"help":[60],"understanding":[61],"this,":[62],"developed":[65],"a":[66,95,124,231,251],"conceptual":[67],"framework":[68],"based":[69],"on":[70,90,132],"three":[71],"theoretical":[72,75],"perspectives:":[73],"Goffman\u2019s":[74],"concept,":[76],"Hochschild\u2019s":[77],"acting":[78],"strategy,":[79],"Bolton\u2019s":[81],"four":[82],"typology":[83],"workplace":[85],"emotion.":[86],"Each":[87],"perspective":[88,109],"focused":[89],"different":[91],"viewpoints":[92],"which":[93],"provided":[94],"more":[96],"comprehensive":[97],"holistic":[99],"view":[100],"management.":[103],"\\nThis":[104],"research":[105,126,140],"followed":[106,201],"an":[107],"interpretivist":[108],"study":[111],"researcher":[122],"adopted":[123],"phenomenological":[125],"strategy":[127],"understand":[129],"in-depth":[130,142],"information":[131],"management.The":[134],"main":[135],"empirical":[136],"element":[137],"interviews":[143],"with":[144,156,160],"48":[145],"Chiang":[149],"Mai":[150],"province,":[151],"Thailand.":[152],"Interviews":[153],"undertaken":[155],"multiple":[157],"informants":[159],"various":[161],"job":[162],"roles:":[163],"managers,":[164],"receptionists,":[165],"therapists.":[167],"Thematic":[168],"analysis":[169],"used":[171],"analyze":[173],"interview":[175],"data.":[176],"Empirical":[177],"findings":[178],"indicated":[179],"emotional":[181],"expressions":[182],"from":[183],"behaviour.":[190],"\u2018pecuniary\u2019":[195,218],"category":[198,206],"most,":[200],"\u2018prescriptive\u2019":[203,226],"category,":[204],"\u2018presentational\u2019":[205,236],"\u2018philanthropic\u2019":[208,245],"category.":[209],"characteristics":[211],"performing":[217,225],"is":[221,229,239,248],"\u2018monetary":[222],"servitude\u2019,":[223],"\u2018showing":[230],"therapeutic":[232],"professional":[233],"face\u2019,":[234],"\u2018Thai":[240],"social":[241],"reality\u2019,":[242],"\u2018emotion":[249],"as":[250],"gift\u2019.":[252]},"counts_by_year":[],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2016-06-24T00:00:00"}
