{"id":"https://openalex.org/W236544175","doi":null,"title":"Service Productivity Gains through Information and Communication Technology Applications","display_name":"Service Productivity Gains through Information and Communication Technology Applications","publication_year":2006,"publication_date":"2006-01-01","ids":{"openalex":"https://openalex.org/W236544175","mag":"236544175"},"language":"en","primary_location":{"id":"mag:236544175","doi":null,"is_oa":false,"landing_page_url":"https://harisportal.hanken.fi/en/publications/service-productivity-gains-through-information-and-communication--2","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"parent_works":[],"lineage":["https://openalex.org/W236544175"],"child_works_count":0,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5001255461","display_name":"Christian Kowalkowski","orcid":"https://orcid.org/0000-0002-4081-9737","observed_orcids":["https://orcid.org/0000-0002-4081-9737"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Christian Kowalkowski","raw_affiliation_strings":["Marketing, Helsinki"],"raw_orcid":"https://orcid.org/0000-0002-4081-9737","affiliations":[{"raw_affiliation_string":"Marketing, Helsinki","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5001255461"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"249","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.319599986076355,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.319599986076355,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.19429999589920044,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.06159999966621399,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-productivity","display_name":"service productivity","score":0.9810000061988831},{"id":"https://openalex.org/keywords/information-and-communication-technologies","display_name":"information and communication technologies","score":0.9359999895095825},{"id":"https://openalex.org/keywords/ict-applications","display_name":"ICT applications","score":0.7279999852180481},{"id":"https://openalex.org/keywords/productivity-improvement","display_name":"productivity improvement","score":0.7509999871253967},{"id":"https://openalex.org/keywords/service-sector","display_name":"service sector","score":0.5649999976158142}],"concepts":[{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.5883702039718628},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.543980598449707},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.419463574886322},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4084371328353882},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.3619803786277771},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22706571221351624},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.14278581738471985},{"id":"https://openalex.org/C139719470","wikidata":"https://www.wikidata.org/wiki/Q39680","display_name":"Macroeconomics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:236544175","doi":null,"is_oa":false,"landing_page_url":"https://harisportal.hanken.fi/en/publications/service-productivity-gains-through-information-and-communication--2","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4943999946117401,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":31,"referenced_works":["https://openalex.org/W1011434305","https://openalex.org/W1501206951","https://openalex.org/W1524145815","https://openalex.org/W1532816059","https://openalex.org/W1565325651","https://openalex.org/W1568274144","https://openalex.org/W1978676566","https://openalex.org/W1991988014","https://openalex.org/W1997470043","https://openalex.org/W2007180942","https://openalex.org/W2023424179","https://openalex.org/W2036163792","https://openalex.org/W2048698530","https://openalex.org/W2055851468","https://openalex.org/W2063827618","https://openalex.org/W2072628132","https://openalex.org/W2077820623","https://openalex.org/W2094343961","https://openalex.org/W2096010043","https://openalex.org/W2101049645","https://openalex.org/W2104018553","https://openalex.org/W2109469951","https://openalex.org/W2122910380","https://openalex.org/W2127481569","https://openalex.org/W2135526934","https://openalex.org/W2136634237","https://openalex.org/W2140497364","https://openalex.org/W2147372132","https://openalex.org/W2166072958","https://openalex.org/W2248335925","https://openalex.org/W2993245062"],"related_works":["https://openalex.org/W2958757101","https://openalex.org/W2341710408","https://openalex.org/W3007171315","https://openalex.org/W2908080576","https://openalex.org/W2190748392","https://openalex.org/W2886953857","https://openalex.org/W2481751841","https://openalex.org/W2171721187","https://openalex.org/W2182000081","https://openalex.org/W4254931228"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T04:12:42.849631","created_date":"2016-06-24T00:00:00"}
