{"id":"https://openalex.org/W2359612080","doi":null,"title":"Factors Affecting Customers Adoption of Mobile Banking Services","display_name":"Factors Affecting Customers Adoption of Mobile Banking Services","publication_year":2016,"publication_date":"2016-03-29","ids":{"openalex":"https://openalex.org/W2359612080","mag":"2359612080"},"language":"en","primary_location":{"id":"pmh:oai:RePEc:ris:joibac:0157","doi":null,"is_oa":false,"landing_page_url":"https://www.icommercecentral.com/open-access/factors-affecting-customers-adoption-of-mobile-banking-services.php?aid=70189","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.icommercecentral.com/open-access/factors-affecting-customers-adoption-of-mobile-banking-services.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5030627919","display_name":"Amola Bhatt","orcid":"https://orcid.org/0000-0003-0077-4543","observed_orcids":["https://orcid.org/0000-0003-0077-4543"]},"institutions":[{"id":"https://openalex.org/I165831266","display_name":"Nirma University","ror":"https://ror.org/05qkq7x38","country_code":"IN","type":"education","lineage":["https://openalex.org/I165831266"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Amola Bhatt","raw_affiliation_strings":["Nirma University"],"raw_orcid":"https://orcid.org/0000-0003-0077-4543","affiliations":[{"raw_affiliation_string":"Nirma University","institution_ids":["https://openalex.org/I165831266"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5034740579","display_name":"Shahir Bhatt","orcid":"https://orcid.org/0000-0001-5921-1097","observed_orcids":["https://orcid.org/0000-0001-5921-1097"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Shahir Bhatt","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":12.0151,"has_fulltext":false,"cited_by_count":70,"citation_normalized_percentile":{"value":0.98023142,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"21","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mobile-banking","display_name":"mobile banking","score":0.9419999718666077},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.9539999961853027},{"id":"https://openalex.org/keywords/security-concerns","display_name":"security concerns","score":0.7720000147819519},{"id":"https://openalex.org/keywords/electronic-banking","display_name":"electronic banking","score":0.6650000214576721},{"id":"https://openalex.org/keywords/atm-usage","display_name":"ATM usage","score":0.652999997138977},{"id":"https://openalex.org/keywords/banking-services","display_name":"banking services","score":0.4650000035762787},{"id":"https://openalex.org/keywords/gujarat","display_name":"Gujarat","score":0.44600000977516174}],"concepts":[{"id":"https://openalex.org/C2775930393","wikidata":"https://www.wikidata.org/wiki/Q1941439","display_name":"Mobile banking","level":2,"score":0.8890258073806763},{"id":"https://openalex.org/C2780084366","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demographics","level":2,"score":0.6781537532806396},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6269384622573853},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.6095393896102905},{"id":"https://openalex.org/C156152238","wikidata":"https://www.wikidata.org/wiki/Q1548025","display_name":"Retail banking","level":2,"score":0.5179046988487244},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5117447376251221},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4414724111557007},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:RePEc:ris:joibac:0157","doi":null,"is_oa":false,"landing_page_url":"https://www.icommercecentral.com/open-access/factors-affecting-customers-adoption-of-mobile-banking-services.php?aid=70189","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"mag:2359612080","doi":null,"is_oa":true,"landing_page_url":"https://www.icommercecentral.com/open-access/factors-affecting-customers-adoption-of-mobile-banking-services.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S2765053841","display_name":"The Journal of Internet Banking and Commerce","issn_l":"1204-5357","issn":["1204-5357"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310320466","host_organization_name":"OMICS Publishing Group","host_organization_lineage":["https://openalex.org/P4310320466"],"host_organization_lineage_names":["OMICS Publishing Group"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"The Journal of Internet Banking and Commerce","raw_type":null}],"best_oa_location":{"id":"mag:2359612080","doi":null,"is_oa":true,"landing_page_url":"https://www.icommercecentral.com/open-access/factors-affecting-customers-adoption-of-mobile-banking-services.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S2765053841","display_name":"The Journal of Internet Banking and Commerce","issn_l":"1204-5357","issn":["1204-5357"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310320466","host_organization_name":"OMICS Publishing Group","host_organization_lineage":["https://openalex.org/P4310320466"],"host_organization_lineage_names":["OMICS Publishing Group"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"The Journal of Internet Banking and Commerce","raw_type":null},"sustainable_development_goals":[{"display_name":"Good health and well-being","score":0.4000000059604645,"id":"https://metadata.un.org/sdg/3"}],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":31,"referenced_works":["https://openalex.org/W561501620","https://openalex.org/W1039599372","https://openalex.org/W1495841008","https://openalex.org/W1967770202","https://openalex.org/W1975224424","https://openalex.org/W1978719939","https://openalex.org/W1990525979","https://openalex.org/W1995207740","https://openalex.org/W2001420591","https://openalex.org/W2005597872","https://openalex.org/W2010112265","https://openalex.org/W2011018556","https://openalex.org/W2015394557","https://openalex.org/W2023228027","https://openalex.org/W2025994701","https://openalex.org/W2030253172","https://openalex.org/W2048958995","https://openalex.org/W2059573950","https://openalex.org/W2065686042","https://openalex.org/W2071476197","https://openalex.org/W2072140851","https://openalex.org/W2074407681","https://openalex.org/W2077563624","https://openalex.org/W2088504266","https://openalex.org/W2090789673","https://openalex.org/W2092020365","https://openalex.org/W2094015619","https://openalex.org/W2146322026","https://openalex.org/W2165812483","https://openalex.org/W2181342404","https://openalex.org/W2599573034"],"related_works":["https://openalex.org/W2564356946","https://openalex.org/W2099485868","https://openalex.org/W7095496513","https://openalex.org/W2567019222","https://openalex.org/W7163996331","https://openalex.org/W4254191535","https://openalex.org/W7097830487","https://openalex.org/W1495841008","https://openalex.org/W2309586752","https://openalex.org/W3162153068"],"abstract_inverted_index":{"With":[0],"the":[1,13,34,53,81,96,111,118,136,145,198,207,224,231,236,243,251,266,288],"rapid":[2],"advances":[3],"in":[4,214,269,281],"technology":[5,39],"and":[6,9,24,67,90,116,143,192,219,257,275,286],"changing":[7],"demographics":[8],"life-style":[10],"of":[11,36,38,52,80,86,120,139,151,165,195,200,230,238,245,277,293],"people,":[12],"traditional":[14],"branch":[15],"banking":[16,22,28,65,74,104,128,141],"is":[17,40,77,108,216],"giving":[18],"way":[19],"to":[20,102,114,124,171,190,202,223,255,290],"electronic":[21],"(e-banking)":[23],"more":[25],"recently":[26],"mobile":[27,64,73,103,127,140,294],"(m-banking).":[29],"However,":[30],"numbers":[31],"suggest":[32,233],"that":[33,234,265],"rate":[35],"acceptance":[37],"quite":[41],"low.":[42],"In":[43],"India,":[44],"as":[45,95,123,173,175,235],"quoted":[46],"by":[47,206],"an":[48],"RBI":[49],"report":[50],"(Report":[51],"Technical":[54],"Committee":[55],"on":[56,186],"Mobile":[57],"Banking,":[58],"2014),":[59],"64":[60],"banks":[61],"have":[62,249,287],"commenced":[63],"operations":[66],"there":[68],"are":[69,93],"22":[70],"million":[71],"active":[72],"users,":[75],"which":[76,147],"roughly":[78],"5%":[79],"total":[82],"bank":[83,167],"accounts.":[84],"Lack":[85],"awareness,":[87],"security":[88],"concerns":[89],"technical":[91],"issues":[92,248],"considered":[94],"major":[97],"reasons":[98],"behind":[99],"customer":[100,213],"resistance":[101],"services.":[105],"Hence,":[106],"it":[107],"pertinent":[109],"for":[110],"service":[112],"providers":[113],"understand":[115],"address":[117],"needs":[119],"customers":[121,142,232,252,261],"so":[122],"optimize":[125],"their":[126,149,283],"experience.":[129],"The":[130,227],"current":[131],"study":[132,158],"aims":[133],"at":[134],"describing":[135],"usage":[137,150,228,244],"patterns":[138,229],"identifying":[144],"factors":[146],"influence":[148],"m-banking.":[152,180],"For":[153],"this":[154],"purpose,":[155],"a":[156,162,210,217],"descriptive":[157],"was":[159,184],"undertaken":[160],"with":[161],"sample":[163,208],"size":[164],"200":[166],"account":[168],"holders":[169],"belonging":[170,189,222],"public":[172],"well":[174],"private":[176],"sector":[177],"banks,":[178],"using":[179,262],"A":[181],"structured":[182],"questionnaire":[183],"administered":[185],"these":[187],"respondents":[188],"Ahmedabad":[191],"Gandhinagar":[193],"districts":[194],"Gujarat":[196],"during":[197],"period":[199],"January":[201],"March":[203],"2015.":[204],"Going":[205],"demographics,":[209],"typical":[211],"m-banking":[212,258,263],"India":[215],"young":[218],"literate":[220],"male,":[221],"middle-income":[225],"strata.":[226],"frequency":[237],"transactions":[239],"increases,":[240],"people":[241],"prefer":[242],"ATMs.":[246],"Security":[247],"deterred":[250],"from":[253],"resorting":[254],"e-banking":[256],"options.":[259],"Moreover,":[260],"find":[264],"advantages":[267],"lie":[268],"time-effectiveness,":[270],"convenience,":[271],"safety,":[272],"operational":[273],"simplicity":[274],"ease":[276],"navigation.":[278],"These":[279],"help":[280],"enriching":[282],"mobile-banking":[284],"experience":[285],"potential":[289],"increase":[291],"adoption":[292],"banking.":[295]},"counts_by_year":[{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":14},{"year":2021,"cited_by_count":7},{"year":2020,"cited_by_count":8},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":9}],"updated_date":"2026-10-28T10:33:24.094632","created_date":"2016-06-24T00:00:00"}
