{"id":"https://openalex.org/W2346520751","doi":"https://doi.org/10.6018/turismo.37.256211","title":"Q de calidad y satisfacci\u00f3n del turista en el sector hotelero espa\u00f1ol","display_name":"Q de calidad y satisfacci\u00f3n del turista en el sector hotelero espa\u00f1ol","publication_year":2016,"publication_date":"2016-05-03","ids":{"openalex":"https://openalex.org/W2346520751","doi":"https://doi.org/10.6018/turismo.37.256211","mag":"2346520751"},"language":"es","primary_location":{"id":"doi:10.6018/turismo.37.256211","doi":"https://doi.org/10.6018/turismo.37.256211","is_oa":true,"landing_page_url":"https://doi.org/10.6018/turismo.37.256211","pdf_url":"https://revistas.um.es/turismo/article/download/256211/194101","source":{"id":"https://openalex.org/S2736676222","display_name":"Cuadernos de Turismo","issn_l":"1139-7861","issn":["1139-7861","1989-4635"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["anvur-scientific","ddh","doaj","erih-plus","fecyt-seal","latindex","norway-1","poland-20","russia-white-list-4"],"host_organization":"https://openalex.org/P4310321098","host_organization_name":"University of Murcia","host_organization_lineage":["https://openalex.org/P4310321098"],"host_organization_lineage_names":["University of Murcia"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cuadernos de Turismo","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://revistas.um.es/turismo/article/download/256211/194101","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5073302737","display_name":"M. Lilibeth Fuentes Medina","orcid":"https://orcid.org/0000-0002-7061-2972","observed_orcids":["https://orcid.org/0000-0002-7061-2972"]},"institutions":[{"id":"https://openalex.org/I158438070","display_name":"Universidad de La Laguna","ror":"https://ror.org/01r9z8p25","country_code":"ES","type":"education","lineage":["https://openalex.org/I158438070"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"M. Lilibeth Fuentes Medina","raw_affiliation_strings":["Universidad de La Laguna"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad de La Laguna","institution_ids":["https://openalex.org/I158438070"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001286521","display_name":"Estefan\u00eda Hern\u00e1ndez Est\u00e1rico","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4210150493","display_name":"Universidad Europea de Canarias","ror":"https://ror.org/051xcrt66","country_code":"ES","type":"education","lineage":["https://openalex.org/I4210150493"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Estefan\u00eda Hern\u00e1ndez Est\u00e1rico","raw_affiliation_strings":["Universidad Europea de Canarias"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad Europea de Canarias","institution_ids":["https://openalex.org/I4210150493"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5003299721","display_name":"Sandra Morini Marrero","orcid":"https://orcid.org/0000-0003-1579-8134","observed_orcids":["https://orcid.org/0000-0003-1579-8134"]},"institutions":[{"id":"https://openalex.org/I158438070","display_name":"Universidad de La Laguna","ror":"https://ror.org/01r9z8p25","country_code":"ES","type":"education","lineage":["https://openalex.org/I158438070"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Sandra Morini Marrero","raw_affiliation_strings":["Universidad de La Laguna"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad de La Laguna","institution_ids":["https://openalex.org/I158438070"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.0943,"has_fulltext":true,"cited_by_count":25,"citation_normalized_percentile":{"value":0.95876002,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":98},"biblio":{"volume":null,"issue":"37","first_page":"203","last_page":"203"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.6973000168800354,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.6973000168800354,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.29829999804496765,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11925","display_name":"Culinary Culture and Tourism","score":0.0008999999845400453,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hotel-service-quality","display_name":"hotel service quality","score":0.703000009059906},{"id":"https://openalex.org/keywords/tourist-satisfaction","display_name":"tourist satisfaction","score":0.9750000238418579},{"id":"https://openalex.org/keywords/destination-competitiveness","display_name":"destination competitiveness","score":0.5960000157356262},{"id":"https://openalex.org/keywords/perceived-service-quality","display_name":"perceived service quality","score":0.6380000114440918},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.421999990940094}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.67766273021698},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.4112013876438141},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.1687825620174408}],"mesh":[],"locations_count":11,"locations":[{"id":"doi:10.6018/turismo.37.256211","doi":"https://doi.org/10.6018/turismo.37.256211","is_oa":true,"landing_page_url":"https://doi.org/10.6018/turismo.37.256211","pdf_url":"https://revistas.um.es/turismo/article/download/256211/194101","source":{"id":"https://openalex.org/S2736676222","display_name":"Cuadernos de Turismo","issn_l":"1139-7861","issn":["1139-7861","1989-4635"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["anvur-scientific","ddh","doaj","erih-plus","fecyt-seal","latindex","norway-1","poland-20","russia-white-list-4"],"host_organization":"https://openalex.org/P4310321098","host_organization_name":"University of Murcia","host_organization_lineage":["https://openalex.org/P4310321098"],"host_organization_lineage_names":["University of Murcia"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cuadernos de Turismo","raw_type":"journal-article"},{"id":"pmh:oai:abacus.universidadeuropea.es:11268/6095","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/11268/6095","pdf_url":null,"source":{"id":"https://openalex.org/S4306400164","display_name":"ABACUS. Repositorio de Producci\u00f3n Cient\u00edfica (Universidad Europea)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210101845","host_organization_name":"Universidad Europea","host_organization_lineage":["https://openalex.org/I4210101845"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:digitum.um.es:10201/49853","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10201/49853","pdf_url":null,"source":{"id":"https://openalex.org/S4306401267","display_name":"Digitum: Institutional Repository of the University of Murcia (University of Murcia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I80180929","host_organization_name":"Universidad de Murcia","host_organization_lineage":["https://openalex.org/I80180929"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:dnet:abacusreposi::9a02cd873a1c8116743cf94a52c684ab","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/11268/6095","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:dnet:digitum_____::e424e328a1a9d11f5d543beddf53a162","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10201/49853","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:doaj.org/article:2f5c47c671d24523b923fdcac04a194e","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/2f5c47c671d24523b923fdcac04a194e","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Cuadernos de Turismo, Iss 37, Pp 203-226 (2016)","raw_type":"article"},{"id":"pmh:oai:doaj.org/article:d116ae49d1ba45d8b96c99dd1b2a89f9","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/d116ae49d1ba45d8b96c99dd1b2a89f9","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Cuadernos de Turismo, Iss 37 (2016)","raw_type":"article"},{"id":"pmh:oai:hispana.mcu.es:61727407","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10201/49853","pdf_url":null,"source":{"id":"https://openalex.org/S4377196108","display_name":"Hispana","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:redalyc.org:39845353009","doi":null,"is_oa":false,"landing_page_url":"https://www.redalyc.org/articulo.oa?id=39845353009","pdf_url":null,"source":{"id":"https://openalex.org/S4377196100","display_name":"Redalyc (Universidad Aut\u00f3noma del Estado de M\u00e9xico)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I179647637","host_organization_name":"Universidad Aut\u00f3noma del Estado de M\u00e9xico","host_organization_lineage":["https://openalex.org/I179647637"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Cuadernos de Turismo (Espa\u00f1a) Num.37","raw_type":"art\u00edculo cient\u00edfico"},{"id":"pmh:oai:riull.ull.es:915/6603","doi":null,"is_oa":false,"landing_page_url":"http://riull.ull.es/xmlui/handle/915/6603","pdf_url":null,"source":{"id":"https://openalex.org/S4210224415","display_name":"Scientia Insularum Revista de Ciencias Naturales en islas","issn_l":"2659-6644","issn":["2659-6644"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310321416","host_organization_name":"University of La Laguna","host_organization_lineage":["https://openalex.org/P4310321416"],"host_organization_lineage_names":["University of La Laguna"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null},{"id":"mag:2243534367","doi":null,"is_oa":false,"landing_page_url":"https://dialnet.unirioja.es/servlet/articulo?codigo=4686323","pdf_url":null,"source":{"id":"https://openalex.org/S4306401293","display_name":"Dialnet (Universidad de la Rioja)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I168974976","host_organization_name":"Universidad de La Rioja","host_organization_lineage":["https://openalex.org/I168974976"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"doi:10.6018/turismo.37.256211","doi":"https://doi.org/10.6018/turismo.37.256211","is_oa":true,"landing_page_url":"https://doi.org/10.6018/turismo.37.256211","pdf_url":"https://revistas.um.es/turismo/article/download/256211/194101","source":{"id":"https://openalex.org/S2736676222","display_name":"Cuadernos de Turismo","issn_l":"1139-7861","issn":["1139-7861","1989-4635"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["anvur-scientific","ddh","doaj","erih-plus","fecyt-seal","latindex","norway-1","poland-20","russia-white-list-4"],"host_organization":"https://openalex.org/P4310321098","host_organization_name":"University of Murcia","host_organization_lineage":["https://openalex.org/P4310321098"],"host_organization_lineage_names":["University of Murcia"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cuadernos de Turismo","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2346520751.pdf","grobid_xml":"https://content.openalex.org/works/W2346520751.grobid-xml"},"referenced_works_count":56,"referenced_works":["https://openalex.org/W41538734","https://openalex.org/W131076449","https://openalex.org/W173200044","https://openalex.org/W230258667","https://openalex.org/W585631669","https://openalex.org/W1524994608","https://openalex.org/W1549054775","https://openalex.org/W1552668196","https://openalex.org/W1572253258","https://openalex.org/W1689771227","https://openalex.org/W1874059070","https://openalex.org/W1918761180","https://openalex.org/W1970491862","https://openalex.org/W1970907697","https://openalex.org/W1979522819","https://openalex.org/W1987364024","https://openalex.org/W1991533821","https://openalex.org/W1999697037","https://openalex.org/W2019697586","https://openalex.org/W2021497429","https://openalex.org/W2025749563","https://openalex.org/W2025926893","https://openalex.org/W2029758834","https://openalex.org/W2029975549","https://openalex.org/W2033838359","https://openalex.org/W2037672077","https://openalex.org/W2041711461","https://openalex.org/W2059148710","https://openalex.org/W2062228572","https://openalex.org/W2067283123","https://openalex.org/W2071312142","https://openalex.org/W2079223345","https://openalex.org/W2085258895","https://openalex.org/W2089306071","https://openalex.org/W2090513801","https://openalex.org/W2094050259","https://openalex.org/W2099186306","https://openalex.org/W2106772961","https://openalex.org/W2122851236","https://openalex.org/W2126995051","https://openalex.org/W2128511695","https://openalex.org/W2143177639","https://openalex.org/W2144742134","https://openalex.org/W2148610512","https://openalex.org/W2154403760","https://openalex.org/W2154588167","https://openalex.org/W2188918084","https://openalex.org/W2322233365","https://openalex.org/W2415189741","https://openalex.org/W2608496019","https://openalex.org/W2617431360","https://openalex.org/W3122934282","https://openalex.org/W3123091093","https://openalex.org/W4238444027","https://openalex.org/W4247536534","https://openalex.org/W4256129543"],"related_works":["https://openalex.org/W7033407751","https://openalex.org/W7002535325","https://openalex.org/W6989259889","https://openalex.org/W7220781059","https://openalex.org/W2766600319","https://openalex.org/W7220768947","https://openalex.org/W2909686680","https://openalex.org/W2634082732","https://openalex.org/W4411214551","https://openalex.org/W6998408442"],"abstract_inverted_index":{"Espa\u00f1a":[0],"ha":[1],"centrado":[2],"la":[3,6,13,21,74,77,82,95],"mejora":[4],"de":[5,8,20,24,43,56,91,98],"competitividad":[7],"sus":[9],"destinos":[10],"tur\u00edsticos":[11],"en":[12,39,53,63,81,88],"calidad":[14,25,78],"del":[15,67],"servicio,":[16],"desarrollado":[17],"a":[18],"trav\u00e9s":[19],"marca":[22],"\u00abQ":[23],"tur\u00edstica\u00bb.":[26],"En":[27],"este":[28,41],"trabajo,":[29],"se":[30,51,61],"contrasta":[31],"si":[32,60],"el":[33,48,54,86],"esfuerzo":[34],"realizado":[35],"por":[36,47],"los":[37],"hoteles":[38],"alcanzar":[40],"est\u00e1ndar":[42],"calidad,":[44],"es":[45],"percibido":[46],"turista":[49],"que":[50,84],"aloja":[52],"mismo":[55],"manera":[57],"general":[58],"o":[59],"centra":[62],"alguna":[64],"dimensi\u00f3n":[65,96],"particular":[66],"servicio.":[68],"Los":[69],"resultados":[70],"revelan":[71],"que,":[72],"para":[73],"muestra":[75],"analizada,":[76],"reconocida":[79],"influye":[80],"satisfacci\u00f3n":[83],"obtiene":[85],"cliente":[87],"ese":[89],"establecimiento":[90],"forma":[92],"diferente":[93],"seg\u00fan":[94],"objeto":[97],"estudio.":[99]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":2}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2016-06-24T00:00:00"}
