{"id":"https://openalex.org/W2330516607","doi":"https://doi.org/10.12720/jtle.1.2.222-227","title":"Quality Function Deployment in Airport Terminals: The Airport of Porto Alegre Case","display_name":"Quality Function Deployment in Airport Terminals: The Airport of Porto Alegre Case","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W2330516607","doi":"https://doi.org/10.12720/jtle.1.2.222-227","mag":"2330516607"},"language":"en","primary_location":{"id":"doi:10.12720/jtle.1.2.222-227","doi":"https://doi.org/10.12720/jtle.1.2.222-227","is_oa":false,"landing_page_url":"https://doi.org/10.12720/jtle.1.2.222-227","pdf_url":null,"source":{"id":"https://openalex.org/S2764474258","display_name":"Journal of Traffic and Logistics Engineering","issn_l":"2301-3680","issn":["2301-3680"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Traffic and Logistics Engineering","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5065815813","display_name":"Fernanda David Weber","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Fernanda D. Weber","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027334022","display_name":"Aline Castello Branco Mancuso","orcid":"https://orcid.org/0000-0001-6033-8335","observed_orcids":["https://orcid.org/0000-0001-6033-8335"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Aline C. B. Mancuso","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049555817","display_name":"Luiz Afonso dos Santos Senna","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Luiz A. S. Senna","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5067603084","display_name":"M\u00e1rcia Elisa Soares Echeveste","orcid":"https://orcid.org/0000-0003-1084-0495","observed_orcids":["https://orcid.org/0000-0003-1084-0495"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"M\u00e1rcia E. S. Echeveste","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.7253,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.84210021,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"1","issue":"2","first_page":"222","last_page":"227"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0032999999821186066,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11599","display_name":"Aviation Industry Analysis and Trends","score":0.002099999925121665,"subfield":{"id":"https://openalex.org/subfields/2000","display_name":"General Economics, Econometrics and Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality-function-deployment","display_name":"quality function deployment","score":0.921999990940094},{"id":"https://openalex.org/keywords/airport-terminal","display_name":"airport terminal","score":0.972000002861023},{"id":"https://openalex.org/keywords/airport-service-quality","display_name":"airport service quality","score":0.7509999871253967},{"id":"https://openalex.org/keywords/flight-delays","display_name":"flight delays","score":0.9919999837875366},{"id":"https://openalex.org/keywords/airport-infrastructure","display_name":"airport infrastructure","score":0.6639999747276306},{"id":"https://openalex.org/keywords/market-research","display_name":"market analysis","score":0.4830000102519989},{"id":"https://openalex.org/keywords/principal-component-analysis","display_name":"principal component analysis","score":0.8169999718666077},{"id":"https://openalex.org/keywords/airline-competition","display_name":"airline competition","score":0.6669999957084656}],"concepts":[{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.5765438079833984},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.5415773987770081},{"id":"https://openalex.org/C14036430","wikidata":"https://www.wikidata.org/wiki/Q3736076","display_name":"Function (biology)","level":2,"score":0.4827393889427185},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.41659754514694214},{"id":"https://openalex.org/C178802073","wikidata":"https://www.wikidata.org/wiki/Q8421","display_name":"Aeronautics","level":1,"score":0.36438101530075073},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.349380761384964},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.32484859228134155},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.323408305644989},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3065524101257324},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.06520962715148926},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.06357839703559875},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.12720/jtle.1.2.222-227","doi":"https://doi.org/10.12720/jtle.1.2.222-227","is_oa":false,"landing_page_url":"https://doi.org/10.12720/jtle.1.2.222-227","pdf_url":null,"source":{"id":"https://openalex.org/S2764474258","display_name":"Journal of Traffic and Logistics Engineering","issn_l":"2301-3680","issn":["2301-3680"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Traffic and Logistics Engineering","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.6773999929428101},{"id":"https://metadata.un.org/sdg/11","display_name":"Sustainable cities and communities","score":0.4000000059604645}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W305567628","https://openalex.org/W632422025","https://openalex.org/W1479676913","https://openalex.org/W1768801396","https://openalex.org/W2030314811","https://openalex.org/W2035404602","https://openalex.org/W2038120882","https://openalex.org/W2042928505","https://openalex.org/W2050481312","https://openalex.org/W2101068461","https://openalex.org/W2136009247","https://openalex.org/W2158427999","https://openalex.org/W2240203463","https://openalex.org/W2905007412","https://openalex.org/W3082840790","https://openalex.org/W3127288917","https://openalex.org/W3166723203"],"related_works":["https://openalex.org/W64441948","https://openalex.org/W2945290658","https://openalex.org/W3209693246","https://openalex.org/W7052156050","https://openalex.org/W3037644270","https://openalex.org/W636218837","https://openalex.org/W1932710425","https://openalex.org/W2567431477","https://openalex.org/W2083068711","https://openalex.org/W1970872908"],"abstract_inverted_index":{"Since":[0],"years":[1],"90,":[2],"the":[3,12,15,23,30,35,46,58,64,87,104,109,121,130,140],"Brazilian":[4,69],"air":[5],"market":[6,16,124],"suffered":[7],"major":[8],"changes,":[9],"starting":[10],"with":[11,19,29,57,120],"opening":[13],"of":[14,51,89,111,123,142,160],"and":[17,34,74,118,126,151],"culminating":[18],"increasing":[20],"competition":[21],"in":[22,43,45,68,77],"airline":[24],"market.":[25],"These":[26],"factors,":[27],"coupled":[28],"country\u2019s":[31],"economic":[32],"stability,":[33],"ease":[36],"to":[37,63,85,146,154],"credit,":[38],"generated":[39],"a":[40,143,152],"significant":[41],"increase":[42],"demand":[44],"last":[47],"decade.":[48],"Current":[49],"infrastructure":[50],"airports":[52],"could":[53],"not":[54],"keep":[55],"up":[56],"growing":[59],"market,":[60],"which":[61],"led":[62],"situation":[65],"faced":[66],"daily":[67],"airports:":[70],"crowded":[71],"waiting":[72],"rooms":[73],"constant":[75],"delays":[76],"flights.":[78],"Within":[79],"this":[80,82],"context,":[81],"work":[83],"aims":[84],"evaluate":[86],"quality":[88],"services":[90],"within":[91],"Porto":[92],"Alegre":[93],"Airport/Salgado":[94],"Filho.":[95],"Quality":[96],"function":[97],"Deployment":[98],"tool":[99,106,132],"(QFD)":[100],"is":[101],"used":[102],"as":[103],"main":[105],"for":[107,158],"evaluating":[108],"levels":[110],"quality.":[112],"The":[113,137],"requirements":[114],"have":[115],"been":[116],"identified":[117],"prioritized":[119],"application":[122],"research,":[125],"subsequently":[127],"analyzed":[128],"by":[129],"statistical":[131],"Principal":[133],"Component":[134],"Analysis":[135],"(PCA).":[136],"result":[138],"was":[139],"construction":[141],"survey":[144],"instrument":[145],"assess":[147],"airports,":[148],"statistically":[149],"valid,":[150],"methodology":[153],"weave":[155],"strategic":[156],"guidelines":[157],"implementation":[159],"improvements.":[161],"\uf020":[162]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-06-24T00:00:00"}
