{"id":"https://openalex.org/W2326310037","doi":"https://doi.org/10.1300/j026v22n02_05","title":"Relationship Marketing and Disadvantaged Health Care Segments","display_name":"Relationship Marketing and Disadvantaged Health Care Segments","publication_year":2004,"publication_date":"2004-12-01","ids":{"openalex":"https://openalex.org/W2326310037","doi":"https://doi.org/10.1300/j026v22n02_05","mag":"2326310037","pmid":"https://pubmed.ncbi.nlm.nih.gov/15914375"},"language":"en","primary_location":{"id":"doi:10.1300/j026v22n02_05","doi":"https://doi.org/10.1300/j026v22n02_05","is_oa":false,"landing_page_url":"https://doi.org/10.1300/j026v22n02_05","pdf_url":null,"source":{"id":"https://openalex.org/S162583106","display_name":"Health Marketing Quarterly","issn_l":"0735-9683","issn":["0735-9683","1545-0864"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","dongbi-c","jufo-1","medline","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health Marketing Quarterly","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5056620376","display_name":"James W. Peltier","orcid":"https://orcid.org/0000-0003-3614-7138","observed_orcids":["https://orcid.org/0000-0003-3614-7138"]},"institutions":[{"id":"https://openalex.org/I183533211","display_name":"University of Wisconsin\u2013Whitewater","ror":"https://ror.org/049hrzs50","country_code":"US","type":"education","lineage":["https://openalex.org/I183533211"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"James W. Peltier","raw_affiliation_strings":["College of Business & Economics, University of Wisconsin-Whitewater , 800 West Main Street, Whitewater, WI, 53190-1790, USA,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Business & Economics, University of Wisconsin-Whitewater , 800 West Main Street, Whitewater, WI, 53190-1790, USA,","institution_ids":["https://openalex.org/I183533211"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5004732312","display_name":"Carol Scovotti","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I183533211","display_name":"University of Wisconsin\u2013Whitewater","ror":"https://ror.org/049hrzs50","country_code":"US","type":"education","lineage":["https://openalex.org/I183533211"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Carol Scovotti","raw_affiliation_strings":["College of Business & Economics, University of Wisconsin-Whitewater , 800 West Main Street, Whitewater, WI, 53190-1790, USA,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Business & Economics, University of Wisconsin-Whitewater , 800 West Main Street, Whitewater, WI, 53190-1790, USA,","institution_ids":["https://openalex.org/I183533211"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I183533211"],"apc_list":null,"apc_paid":null,"fwci":2.1593,"has_fulltext":false,"cited_by_count":20,"citation_normalized_percentile":{"value":0.90371911,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"22","issue":"2","first_page":"69","last_page":"90"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9458000063896179,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9458000063896179,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14130","display_name":"Healthcare, Law, Governance, and Management Studies","score":0.010099999606609344,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T13986","display_name":"Medical Practices and Rehabilitation","score":0.00930000003427267,"subfield":{"id":"https://openalex.org/subfields/3612","display_name":"Physical Therapy, Sports Therapy and Rehabilitation"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/relationship-marketing","display_name":"relationship marketing","score":0.9470000267028809},{"id":"https://openalex.org/keywords/internal-marketing","display_name":"internal marketing","score":0.906000018119812},{"id":"https://openalex.org/keywords/vocational-rehabilitation","display_name":"vocational rehabilitation","score":0.9929999709129333},{"id":"https://openalex.org/keywords/participant-satisfaction","display_name":"participant satisfaction","score":0.722000002861023},{"id":"https://openalex.org/keywords/disabled-workers","display_name":"disabled workers","score":0.5709999799728394},{"id":"https://openalex.org/keywords/stakeholder-relationships","display_name":"stakeholder relations","score":0.7059999704360962},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.35600000619888306},{"id":"https://openalex.org/keywords/facility-design","display_name":"facility design","score":0.6710000038146973},{"id":"https://openalex.org/keywords/satisfaction-measurement-instrument","display_name":"satisfaction measurement instrument","score":0.8790000081062317}],"concepts":[{"id":"https://openalex.org/C2778139618","wikidata":"https://www.wikidata.org/wiki/Q13440398","display_name":"Workforce","level":2,"score":0.7330825328826904},{"id":"https://openalex.org/C2780623907","wikidata":"https://www.wikidata.org/wiki/Q106394435","display_name":"Disadvantaged","level":2,"score":0.729829728603363},{"id":"https://openalex.org/C668760","wikidata":"https://www.wikidata.org/wiki/Q6869278","display_name":"Vocational education","level":2,"score":0.5743917226791382},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5388882160186768},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4941764175891876},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4679134488105774},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.4251119792461395},{"id":"https://openalex.org/C2778818304","wikidata":"https://www.wikidata.org/wiki/Q1819478","display_name":"Rehabilitation","level":2,"score":0.4242517352104187},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3387572169303894},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.11036711931228638},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[{"descriptor_ui":"D006233","descriptor_name":"Persons with Disabilities","qualifier_ui":"Q000523","qualifier_name":"psychology","is_major_topic":false},{"descriptor_ui":"D006233","descriptor_name":"Persons with Disabilities","qualifier_ui":"Q000534","qualifier_name":"rehabilitation","is_major_topic":true},{"descriptor_ui":"D006608","descriptor_name":"Hierarchy, Social","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D007398","descriptor_name":"Interpersonal Relations","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D011369","descriptor_name":"Professional-Patient Relations","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D011635","descriptor_name":"Public Health Administration","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D012050","descriptor_name":"Rehabilitation, Vocational","qualifier_ui":"Q000592","qualifier_name":"standards","is_major_topic":true},{"descriptor_ui":"D015146","descriptor_name":"Midwestern United States","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D016832","descriptor_name":"Employment, Supported","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D017060","descriptor_name":"Patient Satisfaction","qualifier_ui":"Q000706","qualifier_name":"statistics & numerical data","is_major_topic":true},{"descriptor_ui":"D035862","descriptor_name":"Vulnerable Populations","qualifier_ui":"Q000523","qualifier_name":"psychology","is_major_topic":true},{"descriptor_ui":"D040241","descriptor_name":"Social Marketing","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true}],"locations_count":2,"locations":[{"id":"doi:10.1300/j026v22n02_05","doi":"https://doi.org/10.1300/j026v22n02_05","is_oa":false,"landing_page_url":"https://doi.org/10.1300/j026v22n02_05","pdf_url":null,"source":{"id":"https://openalex.org/S162583106","display_name":"Health Marketing Quarterly","issn_l":"0735-9683","issn":["0735-9683","1545-0864"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","dongbi-c","jufo-1","medline","norway-1","poland-20","russia-white-list-2"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health Marketing Quarterly","raw_type":"journal-article"},{"id":"pmid:15914375","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/15914375","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Health marketing quarterly","raw_type":"Journal Article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.833299994468689},{"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3","score":0.5683000087738037},{"display_name":"Reduced inequalities","id":"https://metadata.un.org/sdg/10","score":0.4575999975204468}],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":66,"referenced_works":["https://openalex.org/W5149507","https://openalex.org/W21883396","https://openalex.org/W47939662","https://openalex.org/W59097844","https://openalex.org/W67999430","https://openalex.org/W81047043","https://openalex.org/W110717161","https://openalex.org/W111647278","https://openalex.org/W117199147","https://openalex.org/W180632166","https://openalex.org/W263780676","https://openalex.org/W274613372","https://openalex.org/W999415261","https://openalex.org/W1483977667","https://openalex.org/W1493592609","https://openalex.org/W1498294277","https://openalex.org/W1576943850","https://openalex.org/W1795010184","https://openalex.org/W1965120840","https://openalex.org/W1967145717","https://openalex.org/W1974603037","https://openalex.org/W1976374597","https://openalex.org/W1978466266","https://openalex.org/W1979137387","https://openalex.org/W1984673903","https://openalex.org/W1993853735","https://openalex.org/W2019270242","https://openalex.org/W2020400561","https://openalex.org/W2020501838","https://openalex.org/W2020596384","https://openalex.org/W2044748767","https://openalex.org/W2045745167","https://openalex.org/W2057914707","https://openalex.org/W2059518795","https://openalex.org/W2090266480","https://openalex.org/W2103253544","https://openalex.org/W2107552608","https://openalex.org/W2115747715","https://openalex.org/W2116142927","https://openalex.org/W2117220607","https://openalex.org/W2133670078","https://openalex.org/W2140348314","https://openalex.org/W2145582920","https://openalex.org/W2155327003","https://openalex.org/W2171510390","https://openalex.org/W2171884968","https://openalex.org/W2321354512","https://openalex.org/W2329226007","https://openalex.org/W2404053871","https://openalex.org/W2412229200","https://openalex.org/W2412357081","https://openalex.org/W2412430065","https://openalex.org/W2417090296","https://openalex.org/W2418975057","https://openalex.org/W2726468530","https://openalex.org/W2909899515","https://openalex.org/W2992346644","https://openalex.org/W2993364578","https://openalex.org/W3214923421","https://openalex.org/W4205151413","https://openalex.org/W4232193113","https://openalex.org/W4236173951","https://openalex.org/W4248158052","https://openalex.org/W4252142981","https://openalex.org/W4255237065","https://openalex.org/W4323966305"],"related_works":["https://openalex.org/W2331770821","https://openalex.org/W2885200510","https://openalex.org/W202421112","https://openalex.org/W7099308521","https://openalex.org/W154911249","https://openalex.org/W2044748767","https://openalex.org/W2386413702","https://openalex.org/W1182799514","https://openalex.org/W273257373","https://openalex.org/W4410905553"],"abstract_inverted_index":{"The":[0],"purpose":[1],"of":[2,44,52,84],"vocational":[3,45],"rehabilitation":[4],"(VR)":[5],"is":[6,69,97],"to":[7,18,36,92],"provide":[8],"disabled":[9],"individuals":[10],"with":[11],"the":[12,21,29,38,50,60,65,73,79,82],"training":[13,46],"and":[14,32,54,75,81],"support":[15],"services":[16],"needed":[17],"assimilate":[19],"into":[20],"workforce.":[22],"This":[23],"study":[24],"incorporates":[25],"concepts":[26],"developed":[27],"in":[28,64,78],"relationship":[30],"marketing":[31,34],"internal":[33],"literature":[35],"determine":[37],"factors":[39],"that":[40,57],"influence":[41],"overall":[42],"satisfaction":[43,96],"services.":[47,87],"Results":[48],"underscore":[49],"importance":[51],"social":[53],"structural":[55],"bonds":[56],"develop":[58],"among":[59],"multiple":[61],"stakeholders":[62],"involved":[63],"VR":[66,86,94],"process.":[67],"Satisfaction":[68],"also":[70],"influenced":[71],"by":[72],"design":[74],"equipment":[76],"used":[77],"facilities":[80],"efficiency":[83],"initiating":[85],"A":[88],"highly":[89],"reliable":[90],"instrument":[91],"measure":[93],"participant":[95],"presented.":[98]},"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2019,"cited_by_count":3},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-31T12:09:11.096373","created_date":"2016-06-24T00:00:00"}