{"id":"https://openalex.org/W2307878221","doi":"https://doi.org/10.4337/9781781009109.00016","title":"Professional service firms, knowledge-based competition, and the heterarchical organization form","display_name":"Professional service firms, knowledge-based competition, and the heterarchical organization form","publication_year":2012,"publication_date":"2012-10-31","ids":{"openalex":"https://openalex.org/W2307878221","doi":"https://doi.org/10.4337/9781781009109.00016","mag":"2307878221"},"language":"en","primary_location":{"id":"doi:10.4337/9781781009109.00016","doi":"https://doi.org/10.4337/9781781009109.00016","is_oa":false,"landing_page_url":"https://doi.org/10.4337/9781781009109.00016","pdf_url":null,"source":{"id":"https://openalex.org/S4306463223","display_name":"Edward Elgar Publishing eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320353","host_organization_name":"Edward Elgar Publishing","host_organization_lineage":["https://openalex.org/P4310320353"],"host_organization_lineage_names":["Edward Elgar Publishing"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Handbook of Research on Entrepreneurship in Professional Services","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W2187092865","display_name":"Handbook of Research on Entrepreneurship in Professional Services"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5086039115","display_name":"Markus R. Reihlen","orcid":"https://orcid.org/0000-0002-9863-9472","observed_orcids":["https://orcid.org/0000-0002-9863-9472"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Markus Reihlen","raw_affiliation_strings":["Professur f\u00fcr Betriebswirtschaftslehre, insbesondere Strategisches Management"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Professur f\u00fcr Betriebswirtschaftslehre, insbesondere Strategisches Management","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083383011","display_name":"Mark A. Mone","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mark Mone","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.2173,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.97401526,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10344","display_name":"Management and Organizational Studies","score":0.8877000212669373,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10344","display_name":"Management and Organizational Studies","score":0.8877000212669373,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.10239999741315842,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13963","display_name":"Organizational Management and Leadership","score":0.001500000013038516,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/professional-service-firms","display_name":"professional service firms","score":0.9789999723434448},{"id":"https://openalex.org/keywords/knowledge-based-competition","display_name":"knowledge-based competition","score":0.9879999756813049},{"id":"https://openalex.org/keywords/organizational-design","display_name":"organizational design","score":0.593999981880188},{"id":"https://openalex.org/keywords/knowledge-work","display_name":"knowledge work","score":0.6840000152587891},{"id":"https://openalex.org/keywords/organizational-learning","display_name":"organizational learning","score":0.40799999237060547},{"id":"https://openalex.org/keywords/agility","display_name":"agility","score":0.4230000078678131},{"id":"https://openalex.org/keywords/self-organization","display_name":"self-organization","score":0.7250000238418579},{"id":"https://openalex.org/keywords/decentralization-of-authority","display_name":"decentralization of authority","score":0.7590000033378601},{"id":"https://openalex.org/keywords/knowledge-production","display_name":"knowledge production","score":0.44600000977516174}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6509365439414978},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5735440254211426},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.5705108046531677},{"id":"https://openalex.org/C3020601250","wikidata":"https://www.wikidata.org/wiki/Q1897098","display_name":"Service organization","level":3,"score":0.4593082368373871},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.43618857860565186},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3608925938606262},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.32425880432128906},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.24303314089775085},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2308754026889801},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.07373547554016113},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.06825119256973267}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.4337/9781781009109.00016","doi":"https://doi.org/10.4337/9781781009109.00016","is_oa":false,"landing_page_url":"https://doi.org/10.4337/9781781009109.00016","pdf_url":null,"source":{"id":"https://openalex.org/S4306463223","display_name":"Edward Elgar Publishing eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320353","host_organization_name":"Edward Elgar Publishing","host_organization_lineage":["https://openalex.org/P4310320353"],"host_organization_lineage_names":["Edward Elgar Publishing"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Handbook of Research on Entrepreneurship in Professional Services","raw_type":"book-chapter"},{"id":"pmh:oai:pure.leuphana.de:openaire_cris_publications/352ba508-59c6-4ab3-aa07-f87208201db4","doi":null,"is_oa":false,"landing_page_url":"http://www.scopus.com/inward/record.url?scp=84881675698&partnerID=8YFLogxK","pdf_url":null,"source":{"id":"https://openalex.org/S4306400489","display_name":"Multilingual Matters (Channel View Publications)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Reihlen, M & Mone, M 2012, Professional Service Firms, Knowledge-based Competition and the Heterarchical Organization Form. in M Reihlen & A Werr (eds), Handbook of Research on Entrepreneurship in Professional Services. 1. edn, Edward Elgar Publishing, Cheltenham, U.K., pp. 107-126. https://doi.org/10.4337/9781781009109.00016","raw_type":"info:eu-repo/semantics/bookPart"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":105,"referenced_works":["https://openalex.org/W171252478","https://openalex.org/W312927419","https://openalex.org/W564342120","https://openalex.org/W565308588","https://openalex.org/W601166345","https://openalex.org/W607621808","https://openalex.org/W615728242","https://openalex.org/W633718758","https://openalex.org/W768978597","https://openalex.org/W1494473642","https://openalex.org/W1507818620","https://openalex.org/W1522895796","https://openalex.org/W1537526176","https://openalex.org/W1539984019","https://openalex.org/W1567033468","https://openalex.org/W1572040538","https://openalex.org/W1573145308","https://openalex.org/W1589430467","https://openalex.org/W1596248397","https://openalex.org/W1780382453","https://openalex.org/W1876759223","https://openalex.org/W1963547174","https://openalex.org/W1964715923","https://openalex.org/W1966662998","https://openalex.org/W1969674212","https://openalex.org/W1975978277","https://openalex.org/W1979656001","https://openalex.org/W1980121240","https://openalex.org/W1985967755","https://openalex.org/W1989623578","https://openalex.org/W1989769733","https://openalex.org/W1992324015","https://openalex.org/W1992568528","https://openalex.org/W1997685381","https://openalex.org/W2000409060","https://openalex.org/W2002520967","https://openalex.org/W2009638102","https://openalex.org/W2010793828","https://openalex.org/W2012287748","https://openalex.org/W2012669847","https://openalex.org/W2013386523","https://openalex.org/W2020463787","https://openalex.org/W2024804256","https://openalex.org/W2025448786","https://openalex.org/W2025457205","https://openalex.org/W2027662012","https://openalex.org/W2039026208","https://openalex.org/W2042514868","https://openalex.org/W2044048740","https://openalex.org/W2048002078","https://openalex.org/W2048178374","https://openalex.org/W2052367511","https://openalex.org/W2056534182","https://openalex.org/W2059631887","https://openalex.org/W2062190692","https://openalex.org/W2068317197","https://openalex.org/W2068559312","https://openalex.org/W2072702937","https://openalex.org/W2077523165","https://openalex.org/W2081991762","https://openalex.org/W2083277050","https://openalex.org/W2083449279","https://openalex.org/W2087084418","https://openalex.org/W2089402107","https://openalex.org/W2089838479","https://openalex.org/W2093608977","https://openalex.org/W2094925735","https://openalex.org/W2100240290","https://openalex.org/W2103750534","https://openalex.org/W2111313341","https://openalex.org/W2112372461","https://openalex.org/W2113260194","https://openalex.org/W2118395113","https://openalex.org/W2118464009","https://openalex.org/W2121981962","https://openalex.org/W2123709218","https://openalex.org/W2146125995","https://openalex.org/W2146435039","https://openalex.org/W2150587481","https://openalex.org/W2156613121","https://openalex.org/W2157994057","https://openalex.org/W2158312815","https://openalex.org/W2160616148","https://openalex.org/W2164284962","https://openalex.org/W2261138327","https://openalex.org/W2315029654","https://openalex.org/W2479140079","https://openalex.org/W2496140999","https://openalex.org/W2496825713","https://openalex.org/W2498211594","https://openalex.org/W2498498059","https://openalex.org/W2506980834","https://openalex.org/W2568476927","https://openalex.org/W2615428065","https://openalex.org/W2796599699","https://openalex.org/W2892387040","https://openalex.org/W3022037462","https://openalex.org/W3022294665","https://openalex.org/W3122322539","https://openalex.org/W3123293202","https://openalex.org/W3123579959","https://openalex.org/W3124872368","https://openalex.org/W3125883484","https://openalex.org/W3125973476","https://openalex.org/W3140675749"],"related_works":["https://openalex.org/W7058030923","https://openalex.org/W2955318120","https://openalex.org/W3033990664","https://openalex.org/W7084233198","https://openalex.org/W911157237","https://openalex.org/W2288587658","https://openalex.org/W2493016967","https://openalex.org/W196431472","https://openalex.org/W2955179755","https://openalex.org/W2811088268"],"abstract_inverted_index":{"Professional":[0],"service":[1],"organizations,":[2,12,102],"such":[3,93,101],"as":[4,94,130],"advertising":[5,125],"agencies,":[6],"software":[7,82],"development":[8],"fi":[9,17,151,165,256,285],"rms,":[10,18],"accounting":[11,229],"and":[13,30,48,116,148,178,190,255,284],"consulting":[14],"or":[15,96],"R&D":[16],"operate":[19],"in":[20,40,79,134,206,275],"competitive":[21,38],"environments":[22,243],"driven":[23],"by":[24,110],"an":[25,267],"imperative":[26],"of":[27,58,72,105,112,114,139,159,199,209,270,282],"fl":[28],"exibility":[29],"rapid":[31],"learning":[32,140],"(Empson,":[33],"2001;":[34],"Starbuck,":[35],"1992).":[36],"Superior":[37],"positions":[39],"knowledge-":[41,73],"based":[42,74],"industries":[43],"derive":[44],"from":[45,217],"greater":[46],"agility":[47],"more":[49],"valuable":[50],"knowledge":[51,271],"creation":[52],"for":[53,195],"problem-solving":[54],"relative":[55],"to":[56,89,201,289],"that":[57,163,266,277],"competitors":[59],"(Eisenhardt":[60],"&":[61,66,221,233,238,245,252,262],"Martin,":[62],"2000;":[63],"Teece,":[64],"Pisano,":[65],"Shuen,":[67],"1997).":[68],"The":[69],"organizational":[70,137,191,290],"implications":[71],"competition":[75],"are":[76,141,193],"clearly":[77,174],"illustrated":[78],"the":[80,85,97,103,124,150,207],"commercial":[81],"business,":[83],"where":[84],"internet":[86],"gave":[87],"rise":[88],"open":[90],"source":[91],"communities":[92],"Linux":[95],"Apache":[98],"Foundation.":[99],"In":[100],"plurality":[104],"distrib-uted":[106],"intelligence":[107],"is":[108,162,167,273],"managed":[109],"principles":[111],"decentralization":[113],"authority":[115,179],"self-":[117],"organization":[118],"(Parhankangas":[119],"et":[120],"al.,":[121],"2005).":[122],"Similarly,":[123],"industry":[126],"has":[127],"been":[128],"described":[129],"having":[131],"project":[132,160,182],"ecology,":[133],"which":[135,187],"temporary":[136],"architectures":[138],"negotiated":[142],"between":[143],"diff":[144],"erent":[145],"actors":[146],"within":[147],"outside":[149],"rm":[152,166],"(Grabher,":[153,212],"2001,":[154],"2002,":[155],"2004).The":[156],"key":[157],"idea":[158],"ecology":[161],"a":[164,169,196],"not":[168],"coherent":[170],"entity":[171],"organized":[172,274],"around":[173],"defi":[175],"ned":[176],"communication":[177],"structures.":[180],"Rather,":[181],"ecologies":[183],"provide":[184],"arenas":[185],"\u201cin":[186],"incongruent":[188],"physical":[189],"layers":[192],"\u2018stapled\u2019":[194],"limited":[197],"period":[198],"time\u2014just":[200],"be":[202],"reconfi":[203],"gured":[204],"anew":[205],"context":[208],"subsequent":[210],"projects\u201d":[211],"2002:":[213],"259).":[214],"Other":[215],"examples":[216],"technical":[218],"consultancy":[219,225],"(Miles":[220],"Snow,":[222],"1995),":[223,227],"management":[224],"(Alvesson,":[226],"international":[228],"(Brown,":[230],"Cooper,":[231],"Greenwood,":[232],"Hinings,":[234],"1996;":[235],"Reihlen,":[236],"Albers,":[237],"Kewitz,":[239],"2009),":[240],"virtual":[241],"customer":[242],"(Nambisan":[244],"Baron,":[246],"2010),":[247],"medical":[248],"trauma":[249],"centers":[250],"(Faraj":[251],"Xiao,":[253],"2006),":[254],"nancial":[257],"services":[258],"(Sydow,":[259],"2004;":[260],"Sydow":[261],"Windeler,":[263],"1998)":[264],"show":[265],"increasing":[268],"amount":[269],"work":[272],"ways":[276],"supplant":[278],"typical":[279],"Weberian":[280],"categories":[281],"hierarchy":[283],"rm-":[286],"centered":[287],"approaches":[288],"design":[291]},"counts_by_year":[{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-13T10:08:12.033832","created_date":"2016-06-24T00:00:00"}