{"id":"https://openalex.org/W2298069153","doi":null,"title":"PEMBANGUNAN E-CRM UNTUK MENDUKUNG STRATEGI BISNIS DI SOLONET INTERNET SERVICE PROVIDER","display_name":"PEMBANGUNAN E-CRM UNTUK MENDUKUNG STRATEGI BISNIS DI SOLONET INTERNET SERVICE PROVIDER","publication_year":2016,"publication_date":"2016-01-29","ids":{"openalex":"https://openalex.org/W2298069153","mag":"2298069153"},"language":"id","primary_location":{"id":"pmh:oai:e-journal.uajy.ac.id:8916","doi":null,"is_oa":true,"landing_page_url":"http://e-journal.uajy.ac.id/8916/1/0MTF01530.pdf","pdf_url":"http://e-journal.uajy.ac.id/8916/6/5MTF01530.pdf","source":{"id":"https://openalex.org/S4306400229","display_name":"UAJY Repository (University of Southampton)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I43439940","host_organization_name":"University of Southampton","host_organization_lineage":["https://openalex.org/I43439940"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://e-journal.uajy.ac.id/8916/6/5MTF01530.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5063777658","display_name":"Widyo Ari Utomo","orcid":"https://orcid.org/0009-0004-7354-4356","observed_orcids":["https://orcid.org/0009-0004-7354-4356"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Widyo Ari Utomo","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5063777658"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.6826000213623047,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.6826000213623047,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13681","display_name":"Engineering and Information Technology","score":0.09640000015497208,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.06989999860525131,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/electronic-customer-relationship-management","display_name":"electronic customer relationship management","score":0.9559999704360962},{"id":"https://openalex.org/keywords/business-strategy","display_name":"business strategy","score":0.7649999856948853},{"id":"https://openalex.org/keywords/internet-service-providers","display_name":"internet service providers","score":0.9779999852180481},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.7549999952316284},{"id":"https://openalex.org/keywords/call-centers","display_name":"call centers","score":0.6589999794960022},{"id":"https://openalex.org/keywords/online-customer-service","display_name":"online customer service","score":0.921999990940094},{"id":"https://openalex.org/keywords/online-sales","display_name":"online sales","score":0.7070000171661377},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"knowledge management","score":0.8679999709129333},{"id":"https://openalex.org/keywords/digital-marketing","display_name":"digital marketing","score":0.9459999799728394},{"id":"https://openalex.org/keywords/customer-profiling","display_name":"customer profiling","score":0.925000011920929},{"id":"https://openalex.org/keywords/after-sales-service","display_name":"after-sales service","score":0.43700000643730164}],"concepts":[{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.6234453916549683},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5678099989891052},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.4900108873844147},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22655797004699707}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:e-journal.uajy.ac.id:8916","doi":null,"is_oa":true,"landing_page_url":"http://e-journal.uajy.ac.id/8916/1/0MTF01530.pdf","pdf_url":"http://e-journal.uajy.ac.id/8916/6/5MTF01530.pdf","source":{"id":"https://openalex.org/S4306400229","display_name":"UAJY Repository (University of Southampton)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I43439940","host_organization_name":"University of Southampton","host_organization_lineage":["https://openalex.org/I43439940"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},{"id":"mag:2298069153","doi":null,"is_oa":false,"landing_page_url":"http://e-journal.uajy.ac.id/id/eprint/8916","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:e-journal.uajy.ac.id:8916","doi":null,"is_oa":true,"landing_page_url":"http://e-journal.uajy.ac.id/8916/1/0MTF01530.pdf","pdf_url":"http://e-journal.uajy.ac.id/8916/6/5MTF01530.pdf","source":{"id":"https://openalex.org/S4306400229","display_name":"UAJY Repository (University of Southampton)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I43439940","host_organization_name":"University of Southampton","host_organization_lineage":["https://openalex.org/I43439940"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2298069153.pdf","grobid_xml":"https://content.openalex.org/works/W2298069153.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W1501979452","https://openalex.org/W2970087143","https://openalex.org/W500964","https://openalex.org/W419541737","https://openalex.org/W7155016809","https://openalex.org/W4205638162","https://openalex.org/W3127647277","https://openalex.org/W3135695103","https://openalex.org/W3216655744","https://openalex.org/W627144724"],"abstract_inverted_index":{"SoloNet":[0,29,135,186,225,238],"adalah":[1,82,143,187],"sebuah":[2],"perusahaan":[3,34,47,59,100],"jasa":[4,35,54],"penyedia":[5],"akses":[6],"internet":[7,37],"(Internet":[8],"Service":[9,191,227],"Provider)":[10],"di":[11,19,22,101,123,134,179,185,237],"kota":[12],"Solo":[13],"yang":[14,17,55,72,76,129,141,155,167,182,243],"memiliki":[15],"pelanggan":[16,104],"tersebar":[18],"kota-kota":[20],"besar":[21],"propinsi":[23],"Jawa":[24,27],"Tengah":[25],"dan":[26,42,105,136,148,239],"Timur.":[28],"merasakan":[30],"iklim":[31],"persaingan":[32],"antar":[33],"layanan":[36,50],"saat":[38],"ini":[39,81,231],"semakin":[40,43],"kuat":[41],"tergantung":[44],"pada":[45],"mekanisme":[46],"dalam":[48,131,175],"memberikan":[49],"purna":[51],"jual":[52],"atas":[53],"diberikan":[56],"serta":[57],"bagaimana":[58],"dapat":[60,240],"membuka":[61],"hubungan":[62],"langsung":[63],"dengan":[64],"pelanggannya.":[65],"Untuk":[66,107],"itu":[67],"diperlukan":[68,130,183],"suatu":[69],"strategi":[70,92,109,150,177,247],"bisnis":[71,93,178],"baik.":[73],"Pendekatan":[74],"strategis":[75],"dipilih":[77],"untuk":[78,97,157,224,245],"memecahkan":[79],"permasalahan":[80],"melalui":[83],"CRM":[84,88,236],"(Customer":[85],"Relationship":[86,121],"Management).":[87],"sebagai":[89],"salah":[90],"satu":[91],"masa":[94],"kini":[95],"digunakan":[96,142,156],"memperkuat":[98],"posisi":[99],"mata":[102],"para":[103],"kompetitornya.":[106],"mewujudkan":[108],"tersebut":[110,218],"maka":[111],"dilakukan":[112,220],"analisa":[113,166],"terhadap":[114],"seberapa":[115],"penting":[116],"penerapan":[117],"e-CRM":[118,133,160,171,223],"(Electronic":[119],"Customer":[120,190,207],"Management)":[122],"SoloNet,":[124],"kebutuhan":[125,217],"fungsionalitas":[126],"apa":[127],"saja":[128],"membangun":[132,137],"aplikasi":[138,159,222],"e-CRM.":[139],"Metode":[140],"studi":[144],"kepustakaan,":[145],"observasi,":[146],"wawancara":[147],"analisis":[149],"portofolio":[151],"IS/IT.":[152],"Sedangkan":[153],"metode":[154],"pengembangan":[158],"menggunakan":[161],"waterfall":[162],"Model.":[163],"Dari":[164,216],"hasil":[165],"dilaksanakan":[168],"menyimpulkan":[169],"bahwa":[170],"merupakan":[172],"pilihan":[173],"utama":[174],"mendukung":[176],"SoloNet.":[180],"Fungsifungsi":[181],"E-CRM":[184],"Call":[188],"Center,":[189],"Online,Sales":[192],"Online,":[193],"Knowledge":[194],"Management,":[195],"Online":[196],"Marketing,Form":[197],"Mail,Trouble":[198],"ticket,":[199],"Networking":[200],"tools,":[201],"Billing":[202],"Info,":[203],"Newsletter,":[204],"Join":[205],"Us,":[206],"Profiling,":[208],"Error":[209],"Report,":[210,212],"Mail":[211],"Most":[213],"Popular":[214],"Product.":[215],"kemudian":[219],"pembuatan":[221],"Internet":[226],"Provider.":[228],"Dengan":[229],"sistem":[230],"diharapkan":[232],"mampu":[233],"meningkatkan":[234],"kinerja":[235],"member":[241],"kontribusi":[242],"positif":[244],"mencapai":[246],"bisnisnya.":[248]},"counts_by_year":[],"updated_date":"2026-09-29T14:09:16.559479","created_date":"2016-06-24T00:00:00"}
