{"id":"https://openalex.org/W2293906362","doi":null,"title":"The role of perceived value in a customer loyalty model: an investigation of the Australian coffee outlet industry","display_name":"The role of perceived value in a customer loyalty model: an investigation of the Australian coffee outlet industry","publication_year":2008,"publication_date":"2008-01-01","ids":{"openalex":"https://openalex.org/W2293906362","mag":"2293906362"},"language":"en","primary_location":{"id":"pmh:oai:eprints.vu.edu.au:30096","doi":null,"is_oa":true,"landing_page_url":"https://vuir.vu.edu.au/30096/","pdf_url":"https://vuir.vu.edu.au/30096/1/Po-Tsang%20Chen.pdf","source":{"id":"https://openalex.org/S4306400215","display_name":"Victoria University Research Repository (Victoria University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I41156924","host_organization_name":"Victoria University of Wellington","host_organization_lineage":["https://openalex.org/I41156924"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://vuir.vu.edu.au/30096/1/Po-Tsang%20Chen.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084496432","display_name":"Po\u2010Tsang Chen","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Po\u2010Tsang Chen","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5084496432"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/perceived-value","display_name":"perceived value","score":0.9700000286102295},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":1.0},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.6399999856948853},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9710000157356262},{"id":"https://openalex.org/keywords/relationship-marketing","display_name":"relationship marketing","score":0.7099999785423279},{"id":"https://openalex.org/keywords/relationship-quality","display_name":"relationship quality","score":0.781000018119812},{"id":"https://openalex.org/keywords/affective-commitment","display_name":"affective commitment","score":0.9940000176429749},{"id":"https://openalex.org/keywords/consumer-preferences","display_name":"consumer preferences","score":0.6660000085830688},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"competitive advantage","score":0.593999981880188}],"concepts":[{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.7477415204048157},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7142930030822754},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.7104803919792175},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.6380119323730469},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5945151448249817},{"id":"https://openalex.org/C54649085","wikidata":"https://www.wikidata.org/wiki/Q574424","display_name":"Relationship marketing","level":3,"score":0.5817593336105347},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5099133253097534},{"id":"https://openalex.org/C77197577","wikidata":"https://www.wikidata.org/wiki/Q17009646","display_name":"Customer delight","level":5,"score":0.5027875900268555},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.49737313389778137},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.486258864402771},{"id":"https://openalex.org/C127576917","wikidata":"https://www.wikidata.org/wiki/Q624630","display_name":"Competitor analysis","level":2,"score":0.43491828441619873},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3861721456050873},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.36076128482818604},{"id":"https://openalex.org/C192975520","wikidata":"https://www.wikidata.org/wiki/Q1143466","display_name":"Marketing management","level":2,"score":0.17032676935195923}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:eprints.vu.edu.au:30096","doi":null,"is_oa":true,"landing_page_url":"https://vuir.vu.edu.au/30096/","pdf_url":"https://vuir.vu.edu.au/30096/1/Po-Tsang%20Chen.pdf","source":{"id":"https://openalex.org/S4306400215","display_name":"Victoria University Research Repository (Victoria University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I41156924","host_organization_name":"Victoria University of Wellington","host_organization_lineage":["https://openalex.org/I41156924"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},{"id":"mag:2293906362","doi":null,"is_oa":false,"landing_page_url":"https://vuir.vu.edu.au/30096/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:eprints.vu.edu.au:30096","doi":null,"is_oa":true,"landing_page_url":"https://vuir.vu.edu.au/30096/","pdf_url":"https://vuir.vu.edu.au/30096/1/Po-Tsang%20Chen.pdf","source":{"id":"https://openalex.org/S4306400215","display_name":"Victoria University Research Repository (Victoria University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I41156924","host_organization_name":"Victoria University of Wellington","host_organization_lineage":["https://openalex.org/I41156924"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2293906362.pdf","grobid_xml":"https://content.openalex.org/works/W2293906362.grobid-xml"},"referenced_works_count":367,"referenced_works":["https://openalex.org/W6652454","https://openalex.org/W8706888","https://openalex.org/W58055930","https://openalex.org/W141057188","https://openalex.org/W164469240","https://openalex.org/W205574329","https://openalex.org/W272644001","https://openalex.org/W284829578","https://openalex.org/W288850694","https://openalex.org/W387639783","https://openalex.org/W573480173","https://openalex.org/W583583424","https://openalex.org/W594995128","https://openalex.org/W652209793","https://openalex.org/W1484864026","https://openalex.org/W1488407027","https://openalex.org/W1488907872","https://openalex.org/W1497795456","https://openalex.org/W1502783911","https://openalex.org/W1503491999","https://openalex.org/W1509220384","https://openalex.org/W1513943390","https://openalex.org/W1519680363","https://openalex.org/W1526576254","https://openalex.org/W1532386014","https://openalex.org/W1533117731","https://openalex.org/W1535828339","https://openalex.org/W1540216574","https://openalex.org/W1541708487","https://openalex.org/W1552590699","https://openalex.org/W1553628281","https://openalex.org/W1556234621","https://openalex.org/W1557701872","https://openalex.org/W1564927985","https://openalex.org/W1569050516","https://openalex.org/W1574378514","https://openalex.org/W1584883541","https://openalex.org/W1588952863","https://openalex.org/W1590419098","https://openalex.org/W1594945480","https://openalex.org/W1597806340","https://openalex.org/W1598745299","https://openalex.org/W1602112707","https://openalex.org/W1607208425","https://openalex.org/W1608836379","https://openalex.org/W1683742771","https://openalex.org/W1689771227","https://openalex.org/W1846223488","https://openalex.org/W1874649857","https://openalex.org/W1877995430","https://openalex.org/W1906706893","https://openalex.org/W1937155619","https://openalex.org/W1939959665","https://openalex.org/W1965338101","https://openalex.org/W1965446534","https://openalex.org/W1965574139","https://openalex.org/W1968001861","https://openalex.org/W1968806916","https://openalex.org/W1969840870","https://openalex.org/W1971383864","https://openalex.org/W1971440513","https://openalex.org/W1971461319","https://openalex.org/W1971472674","https://openalex.org/W1973055520","https://openalex.org/W1974950726","https://openalex.org/W1975079540","https://openalex.org/W1978466266","https://openalex.org/W1979522819","https://openalex.org/W1979907230","https://openalex.org/W1980001327","https://openalex.org/W1980194167","https://openalex.org/W1980478956","https://openalex.org/W1980741956","https://openalex.org/W1981173790","https://openalex.org/W1981471601","https://openalex.org/W1981537909","https://openalex.org/W1981635817","https://openalex.org/W1981678640","https://openalex.org/W1982858945","https://openalex.org/W1983364918","https://openalex.org/W1984037412","https://openalex.org/W1984369316","https://openalex.org/W1985385666","https://openalex.org/W1985771617","https://openalex.org/W1986024564","https://openalex.org/W1986991384","https://openalex.org/W1987292168","https://openalex.org/W1987364024","https://openalex.org/W1987819228","https://openalex.org/W1988317927","https://openalex.org/W1989336316","https://openalex.org/W1989528006","https://openalex.org/W1990336374","https://openalex.org/W1990681581","https://openalex.org/W1990789191","https://openalex.org/W1991623719","https://openalex.org/W1991670833","https://openalex.org/W1992237617","https://openalex.org/W1994308467","https://openalex.org/W1994585402","https://openalex.org/W1995561053","https://openalex.org/W1995956935","https://openalex.org/W1996137064","https://openalex.org/W1996409842","https://openalex.org/W1997176931","https://openalex.org/W1997223225","https://openalex.org/W1997429116","https://openalex.org/W1997928433","https://openalex.org/W2001734630","https://openalex.org/W2001916972","https://openalex.org/W2003508490","https://openalex.org/W2003825788","https://openalex.org/W2004590027","https://openalex.org/W2004721760","https://openalex.org/W2006141708","https://openalex.org/W2007220885","https://openalex.org/W2007738521","https://openalex.org/W2007860608","https://openalex.org/W2007938271","https://openalex.org/W2008135122","https://openalex.org/W2008202927","https://openalex.org/W2008625966","https://openalex.org/W2009244932","https://openalex.org/W2011459604","https://openalex.org/W2011677878","https://openalex.org/W2011710370","https://openalex.org/W2012420789","https://openalex.org/W2014049963","https://openalex.org/W2015034929","https://openalex.org/W2015247717","https://openalex.org/W2015333993","https://openalex.org/W2015479644","https://openalex.org/W2016674933","https://openalex.org/W2016776190","https://openalex.org/W2017278448","https://openalex.org/W2017613618","https://openalex.org/W2017679397","https://openalex.org/W2017810126","https://openalex.org/W2018412367","https://openalex.org/W2018713904","https://openalex.org/W2018888731","https://openalex.org/W2019731502","https://openalex.org/W2021949104","https://openalex.org/W2023545300","https://openalex.org/W2023550987","https://openalex.org/W2023791084","https://openalex.org/W2024924955","https://openalex.org/W2025251227","https://openalex.org/W2025276197","https://openalex.org/W2026331882","https://openalex.org/W2026368098","https://openalex.org/W2026715697","https://openalex.org/W2027436695","https://openalex.org/W2027617211","https://openalex.org/W2028184439","https://openalex.org/W2028809046","https://openalex.org/W2029125978","https://openalex.org/W2029370015","https://openalex.org/W2029758834","https://openalex.org/W2030638771","https://openalex.org/W2030931215","https://openalex.org/W2031648262","https://openalex.org/W2032345243","https://openalex.org/W2033585437","https://openalex.org/W2034235631","https://openalex.org/W2035073146","https://openalex.org/W2036063909","https://openalex.org/W2036144216","https://openalex.org/W2036389121","https://openalex.org/W2036437125","https://openalex.org/W2037061962","https://openalex.org/W2037846525","https://openalex.org/W2038125955","https://openalex.org/W2038416835","https://openalex.org/W2041465237","https://openalex.org/W2041736172","https://openalex.org/W2043154468","https://openalex.org/W2043842361","https://openalex.org/W2044142111","https://openalex.org/W2044602170","https://openalex.org/W2044642361","https://openalex.org/W2046752514","https://openalex.org/W2047361420","https://openalex.org/W2047575389","https://openalex.org/W2047579316","https://openalex.org/W2050246143","https://openalex.org/W2050251515","https://openalex.org/W2051835401","https://openalex.org/W2051894589","https://openalex.org/W2052446286","https://openalex.org/W2052779569","https://openalex.org/W2053583812","https://openalex.org/W2055231197","https://openalex.org/W2058413436","https://openalex.org/W2058647221","https://openalex.org/W2059334100","https://openalex.org/W2059557380","https://openalex.org/W2059979854","https://openalex.org/W2060412805","https://openalex.org/W2060813017","https://openalex.org/W2060855982","https://openalex.org/W2060885190","https://openalex.org/W2060918604","https://openalex.org/W2061659318","https://openalex.org/W2063167562","https://openalex.org/W2063413703","https://openalex.org/W2063986913","https://openalex.org/W2065547032","https://openalex.org/W2065589950","https://openalex.org/W2065813178","https://openalex.org/W2065831900","https://openalex.org/W2066926974","https://openalex.org/W2069977035","https://openalex.org/W2070054856","https://openalex.org/W2070951272","https://openalex.org/W2071505436","https://openalex.org/W2071712397","https://openalex.org/W2071965851","https://openalex.org/W2072117561","https://openalex.org/W2072578154","https://openalex.org/W2073042900","https://openalex.org/W2073172734","https://openalex.org/W2073507176","https://openalex.org/W2073776912","https://openalex.org/W2073893632","https://openalex.org/W2074275686","https://openalex.org/W2074340695","https://openalex.org/W2077040059","https://openalex.org/W2077627952","https://openalex.org/W2077835263","https://openalex.org/W2078789144","https://openalex.org/W2079328540","https://openalex.org/W2079337383","https://openalex.org/W2080863723","https://openalex.org/W2081774187","https://openalex.org/W2083674086","https://openalex.org/W2083946502","https://openalex.org/W2084143549","https://openalex.org/W2084823538","https://openalex.org/W2085067988","https://openalex.org/W2085086200","https://openalex.org/W2085262378","https://openalex.org/W2086113857","https://openalex.org/W2086505263","https://openalex.org/W2086642814","https://openalex.org/W2087496275","https://openalex.org/W2088788330","https://openalex.org/W2088998721","https://openalex.org/W2089143429","https://openalex.org/W2089306071","https://openalex.org/W2089315402","https://openalex.org/W2089544520","https://openalex.org/W2090014697","https://openalex.org/W2090266480","https://openalex.org/W2090873661","https://openalex.org/W2091561061","https://openalex.org/W2091915047","https://openalex.org/W2091971789","https://openalex.org/W2092215967","https://openalex.org/W2092254798","https://openalex.org/W2093332920","https://openalex.org/W2093632247","https://openalex.org/W2093744647","https://openalex.org/W2094013842","https://openalex.org/W2094260684","https://openalex.org/W2094598600","https://openalex.org/W2095235209","https://openalex.org/W2095498460","https://openalex.org/W2097622232","https://openalex.org/W2097829847","https://openalex.org/W2098154817","https://openalex.org/W2098635036","https://openalex.org/W2102097552","https://openalex.org/W2102467277","https://openalex.org/W2103819821","https://openalex.org/W2108912568","https://openalex.org/W2109174512","https://openalex.org/W2109390866","https://openalex.org/W2111964893","https://openalex.org/W2113136459","https://openalex.org/W2115111470","https://openalex.org/W2115574517","https://openalex.org/W2115612291","https://openalex.org/W2115908788","https://openalex.org/W2117773294","https://openalex.org/W2120523603","https://openalex.org/W2125608113","https://openalex.org/W2126541869","https://openalex.org/W2128582879","https://openalex.org/W2129076889","https://openalex.org/W2129692524","https://openalex.org/W2133470794","https://openalex.org/W2134368355","https://openalex.org/W2137247419","https://openalex.org/W2139921829","https://openalex.org/W2144246394","https://openalex.org/W2144578601","https://openalex.org/W2145109772","https://openalex.org/W2145540044","https://openalex.org/W2146579837","https://openalex.org/W2146601354","https://openalex.org/W2148219776","https://openalex.org/W2148398440","https://openalex.org/W2150306270","https://openalex.org/W2151167663","https://openalex.org/W2151405035","https://openalex.org/W2153164800","https://openalex.org/W2153932359","https://openalex.org/W2153933725","https://openalex.org/W2154403760","https://openalex.org/W2157209757","https://openalex.org/W2158517811","https://openalex.org/W2159306398","https://openalex.org/W2159674550","https://openalex.org/W2160582385","https://openalex.org/W2160783530","https://openalex.org/W2161421487","https://openalex.org/W2164346103","https://openalex.org/W2165810826","https://openalex.org/W2169663002","https://openalex.org/W2266639535","https://openalex.org/W2308408152","https://openalex.org/W2312795932","https://openalex.org/W2313818646","https://openalex.org/W2316110746","https://openalex.org/W2318181140","https://openalex.org/W2319422515","https://openalex.org/W2320136416","https://openalex.org/W2327296660","https://openalex.org/W2328908809","https://openalex.org/W2331940983","https://openalex.org/W2332368680","https://openalex.org/W2333954233","https://openalex.org/W2334626268","https://openalex.org/W2334868059","https://openalex.org/W2335653399","https://openalex.org/W2409315932","https://openalex.org/W2410614510","https://openalex.org/W2413805746","https://openalex.org/W2419553260","https://openalex.org/W2478837940","https://openalex.org/W2482497309","https://openalex.org/W2489852417","https://openalex.org/W2497008279","https://openalex.org/W2498454620","https://openalex.org/W2498587272","https://openalex.org/W2500387463","https://openalex.org/W2500957895","https://openalex.org/W2562630631","https://openalex.org/W2611897969","https://openalex.org/W2727274365","https://openalex.org/W2728843213","https://openalex.org/W2768247048","https://openalex.org/W2797434949","https://openalex.org/W2798598550","https://openalex.org/W2800367416","https://openalex.org/W2940229911","https://openalex.org/W2992846725","https://openalex.org/W3004807288","https://openalex.org/W3004860447","https://openalex.org/W3011372146","https://openalex.org/W3121224049","https://openalex.org/W3121529737","https://openalex.org/W3122708299","https://openalex.org/W3158364127","https://openalex.org/W3158404991","https://openalex.org/W3159780416"],"related_works":["https://openalex.org/W2144749179","https://openalex.org/W2300622702","https://openalex.org/W4254523399","https://openalex.org/W4414620095","https://openalex.org/W1530439000","https://openalex.org/W4393386346","https://openalex.org/W2261971793","https://openalex.org/W2796101382","https://openalex.org/W3016260762","https://openalex.org/W2620146447"],"abstract_inverted_index":{"Competition":[0],"m":[1],"the":[2,11,42,63,107,120,139,149,160,177,206,212],"Australian":[3],"coffee":[4,16,35,228],"outlet":[5,36],"industry":[6],"has":[7,26,100,186],"intensified":[8],"due":[9,40],"to":[10,41,70,83,144],"invasion":[12],"of":[13,79,89,104,109,171,181,205,208,215,224],"international":[14],"chain":[15,34,225],"outlets":[17],"in":[18,62,112,130,156,211,220],"recent":[19],"years.":[20],"Retaining":[21],"and":[22,33,38,54,60,85,125,145,183,219],"cultivating":[23],"customer":[24,90,110,128,154,172,191,217],"loyalty":[25,91,111,129,155,192,218],"become":[27],"increasingly":[28],"important":[29],"for":[30,148],"both":[31],"independent":[32,227],"marketers":[37],"operators":[39],"highly":[43],"competitive":[44,73],"environment.":[45],"Perceived":[46],"value":[47,95,166,210],"is":[48,69],"emerging":[49],"as":[50,168],"a":[51,72,87,93,197],"major":[52],"theme":[53],"receiving":[55],"growing":[56],"attention":[57],"from":[58],"academics":[59],"practitioners":[61],"marketing":[64,98,135],"literature.":[65],"Its":[66],"central":[67],"focus":[68],"gain":[71],"advantage":[74],"among":[75],"competitors.":[76],"The":[77,97,115,133],"purpose":[78],"this":[80],"thesis":[81,195],"was":[82],"develop":[84],"test":[86],"model":[88,200],"through":[92],"perceived":[94,198,209],"focus.":[96],"literature":[99],"produced":[101],"two":[102],"schools":[103],"thought":[105],"on":[106,190],"determinants":[108],"services":[113],"industries.":[114,132,158],"transaction":[116],"perspective":[117,136],"puts":[118,137],"forward":[119,138],"view":[121,140],"that":[122,141],"service":[123,131,150,157],"quality":[124,147,179],"satisfaction":[126,182],"drives":[127],"relationship":[134,146,178,213],"relational":[142],"benefits":[143],"provider,":[151],"substantially":[152],"drive":[153],"On":[159],"other":[161],"hand,":[162],"some":[163],"researchers":[164],"advocate":[165],"perceptions":[167],"superior":[169],"indicators":[170],"loyalty.":[173],"Among":[174],"these":[175],"notions,":[176],"construct":[180],"affective":[184],"commitment":[185],"co.n":[187],"spicuous":[188],"impact":[189],".":[193],"This":[194],"develops":[196],"value-based":[199],"which":[201],"provides":[202],"an":[203],"understanding":[204],"role":[207],"process":[214],"creating":[216],"predicting":[221],"customers'":[222],"preference":[223],"or":[226],"outlets.":[229]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
