{"id":"https://openalex.org/W229278235","doi":null,"title":"Problems with Communication Quality in Commitment Management","display_name":"Problems with Communication Quality in Commitment Management","publication_year":2005,"publication_date":"2005-01-01","ids":{"openalex":"https://openalex.org/W229278235","mag":"229278235"},"language":"en","primary_location":{"id":"pmh:oai:CiteSeerX.psu:10.1.1.514.1915","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.514.1915","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.vits.se/konferenser/ccbp2005/Paper 3-CCBP.pdf","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101755657","display_name":"Owen Eriksson","orcid":"https://orcid.org/0000-0002-2024-9474","observed_orcids":["https://orcid.org/0000-0002-2024-9474"]},"institutions":[{"id":"https://openalex.org/I122274158","display_name":"Dalarna University","ror":"https://ror.org/000hdh770","country_code":"SE","type":"education","lineage":["https://openalex.org/I122274158"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Owen Eriksson","raw_affiliation_strings":["Dalarna university"],"raw_orcid":"https://orcid.org/0000-0002-2024-9474","affiliations":[{"raw_affiliation_string":"Dalarna university","institution_ids":["https://openalex.org/I122274158"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5069222807","display_name":"Mikael Lind","orcid":"https://orcid.org/0000-0003-0402-1741","observed_orcids":["https://orcid.org/0000-0003-0402-1741"]},"institutions":[{"id":"https://openalex.org/I992397","display_name":"University of Bor\u00e5s","ror":"https://ror.org/01fdxwh83","country_code":"SE","type":"education","lineage":["https://openalex.org/I992397"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Mikael Lind","raw_affiliation_strings":["University of Boras#TAB#"],"raw_orcid":"https://orcid.org/0000-0003-0402-1741","affiliations":[{"raw_affiliation_string":"University of Boras#TAB#","institution_ids":["https://openalex.org/I992397"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.9906,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.86986266,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"33","last_page":"44"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.61080002784729,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.61080002784729,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.2628999948501587,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.05270000174641609,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/commitment-management","display_name":"commitment management","score":0.9929999709129333},{"id":"https://openalex.org/keywords/communication-quality","display_name":"communication quality","score":0.9620000123977661},{"id":"https://openalex.org/keywords/customer-commitment","display_name":"customer commitment","score":0.765999972820282},{"id":"https://openalex.org/keywords/it-systems","display_name":"information technology systems","score":0.5080000162124634},{"id":"https://openalex.org/keywords/quality-management","display_name":"quality management","score":0.8420000076293945},{"id":"https://openalex.org/keywords/customer-firm-relationships","display_name":"customer-company relationship","score":0.5170000195503235},{"id":"https://openalex.org/keywords/quality-issues","display_name":"quality problems","score":0.375}],"concepts":[{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.6870120763778687},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6536398530006409},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5975108742713928},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5879424214363098},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5810897350311279},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5020394325256348},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.4328407347202301},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.39763662219047546},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.3816612958908081},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.35430893301963806},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.31837403774261475},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2877897322177887},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.15839719772338867},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:CiteSeerX.psu:10.1.1.514.1915","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.514.1915","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.vits.se/konferenser/ccbp2005/Paper 3-CCBP.pdf","raw_type":"text"},{"id":"mag:229278235","doi":null,"is_oa":false,"landing_page_url":"http://www.vits.org/publikationer/dokument/530.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W76633512","https://openalex.org/W1511371761","https://openalex.org/W1522588346","https://openalex.org/W1573425291","https://openalex.org/W1576632330","https://openalex.org/W1597572790","https://openalex.org/W1605991455","https://openalex.org/W1940429100","https://openalex.org/W2062146188","https://openalex.org/W2095131346"],"related_works":["https://openalex.org/W2189043131","https://openalex.org/W1194912816","https://openalex.org/W1482197474","https://openalex.org/W950293794","https://openalex.org/W1539060027","https://openalex.org/W618849895","https://openalex.org/W60147575","https://openalex.org/W2083215445","https://openalex.org/W70012914","https://openalex.org/W6986619821"],"abstract_inverted_index":{"Quality":[0],"is":[1,39,64,107],"becoming":[2],"more":[3,5],"and":[4,47,52,81,92,111],"important":[6],"for":[7,60],"companies":[8,28,46],"in":[9,21,40,67,89,94,96],"order":[10,22,97],"to":[11,23,98,108],"survive":[12],"on":[13],"the":[14,18,105],"market.":[15],"One":[16],"of":[17,36,70,79,104,114],"critical":[19],"issues":[20],"sustain":[24],"quality":[25,80,120],"are":[26,49,56],"how":[27,45,53],"can":[29,84],"improve":[30],"their":[31],"commitment":[32,37,90],"management.":[33],"The":[34,58,102],"concept":[35],"management":[38,91],"this":[41,62,100],"paper":[42,106],"focused":[43],"upon":[44],"customers":[48],"creating":[50],"committments":[51,55],"these":[54,115],"fulfilled.":[57],"reason":[59],"addressing":[61],"issue":[63],"that":[65,76],"we":[66],"a":[68,77,118],"number":[69],"empirical":[71],"case":[72],"studies":[73],"have":[74],"found":[75],"lot":[78],"efficiency":[82],"problems":[83,88],"be":[85],"explained":[86],"by":[87],"deficiencies":[93],"IT-systems":[95],"support":[99],"process.":[101],"aim":[103],"describe,":[109],"discuss":[110],"analyse":[112],"some":[113],"problem":[116],"from":[117],"communication":[119],"perspective.":[121]},"counts_by_year":[{"year":2018,"cited_by_count":1}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2016-06-24T00:00:00"}
