{"id":"https://openalex.org/W2291607609","doi":"https://doi.org/10.1016/s2212-5671(16)00052-6","title":"The Customers Satisfaction on Retailers\u2019 Brand Products: A Study on Selected Areas in Klang Valley","display_name":"The Customers Satisfaction on Retailers\u2019 Brand Products: A Study on Selected Areas in Klang Valley","publication_year":2016,"publication_date":"2016-01-01","ids":{"openalex":"https://openalex.org/W2291607609","doi":"https://doi.org/10.1016/s2212-5671(16)00052-6","mag":"2291607609"},"language":"en","primary_location":{"id":"doi:10.1016/s2212-5671(16)00052-6","doi":"https://doi.org/10.1016/s2212-5671(16)00052-6","is_oa":true,"landing_page_url":"https://doi.org/10.1016/s2212-5671(16)00052-6","pdf_url":"https://www.sciencedirect.com/science/article/pii/S2212567116000526/pdf","source":{"id":"https://openalex.org/S2764481192","display_name":"Procedia Economics and Finance","issn_l":"2212-5671","issn":["2212-5671"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia Economics and Finance","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.sciencedirect.com/science/article/pii/S2212567116000526/pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5076082637","display_name":"Osman M. Zain","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I79156528","display_name":"Universiti Tenaga Nasional","ror":"https://ror.org/03kxdn807","country_code":"MY","type":"education","lineage":["https://openalex.org/I79156528","https://openalex.org/I874769580"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Osman M. Zain","raw_affiliation_strings":["College of Graduate Studies, Universiti Tenaga Nasional, Malaysia, 43000 Kajang, MALAYSIA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Graduate Studies, Universiti Tenaga Nasional, Malaysia, 43000 Kajang, MALAYSIA","institution_ids":["https://openalex.org/I79156528"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5084330917","display_name":"Mohammed Bashir Saidu","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I130343225","display_name":"Universiti Putra Malaysia","ror":"https://ror.org/02e91jd64","country_code":"MY","type":"education","lineage":["https://openalex.org/I130343225"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Mohammed Bashir Saidu","raw_affiliation_strings":["Institute for Social Science Studies, Universiti Putra Malaysia, 43300 Serdang, MALAYSIA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute for Social Science Studies, Universiti Putra Malaysia, 43300 Serdang, MALAYSIA","institution_ids":["https://openalex.org/I130343225"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5076082637"],"corresponding_institution_ids":["https://openalex.org/I79156528"],"apc_list":null,"apc_paid":null,"fwci":2.7752,"has_fulltext":true,"cited_by_count":11,"citation_normalized_percentile":{"value":0.92182622,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"35","issue":null,"first_page":"418","last_page":"427"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.9218999743461609,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.9218999743461609,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.02879999950528145,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.01940000057220459,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9860000014305115},{"id":"https://openalex.org/keywords/private-labels","display_name":"private labels","score":0.765999972820282},{"id":"https://openalex.org/keywords/branded-products","display_name":"branded products","score":0.5479999780654907},{"id":"https://openalex.org/keywords/product-quality","display_name":"product quality","score":0.9580000042915344},{"id":"https://openalex.org/keywords/product-price","display_name":"product price","score":0.949999988079071},{"id":"https://openalex.org/keywords/product-promotion","display_name":"product promotion","score":0.9959999918937683},{"id":"https://openalex.org/keywords/product-risk","display_name":"product risk","score":0.8870000243186951},{"id":"https://openalex.org/keywords/klang-valley","display_name":"Klang Valley","score":0.6650000214576721},{"id":"https://openalex.org/keywords/shopping-centers","display_name":"shopping centers","score":0.5289999842643738}],"concepts":[{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.708233654499054},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.696473240852356},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6786346435546875},{"id":"https://openalex.org/C98147612","wikidata":"https://www.wikidata.org/wiki/Q215599","display_name":"Promotion (chess)","level":3,"score":0.6571788787841797},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6329646110534668},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5526413321495056},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5287789106369019},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.4777730703353882},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0956256091594696},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.06389713287353516},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1016/s2212-5671(16)00052-6","doi":"https://doi.org/10.1016/s2212-5671(16)00052-6","is_oa":true,"landing_page_url":"https://doi.org/10.1016/s2212-5671(16)00052-6","pdf_url":"https://www.sciencedirect.com/science/article/pii/S2212567116000526/pdf","source":{"id":"https://openalex.org/S2764481192","display_name":"Procedia Economics and Finance","issn_l":"2212-5671","issn":["2212-5671"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia Economics and Finance","raw_type":"journal-article"},{"id":"pmh:oai:psasir.upm.edu.my:53560","doi":null,"is_oa":false,"landing_page_url":"http://psasir.upm.edu.my/id/eprint/53560/1/The%20customers%20satisfaction%20on%20retailers%E2%80%99%20.pdf","pdf_url":"http://psasir.upm.edu.my/id/eprint/53560/1/The%20customers%20satisfaction%20on%20retailers%E2%80%99%20.pdf","source":{"id":"https://openalex.org/S4377196260","display_name":"Universiti Putra Malaysia Institutional Repository (Universiti Putra Malaysia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I130343225","host_organization_name":"Universiti Putra Malaysia","host_organization_lineage":["https://openalex.org/I130343225"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Conference or Workshop Item"}],"best_oa_location":{"id":"doi:10.1016/s2212-5671(16)00052-6","doi":"https://doi.org/10.1016/s2212-5671(16)00052-6","is_oa":true,"landing_page_url":"https://doi.org/10.1016/s2212-5671(16)00052-6","pdf_url":"https://www.sciencedirect.com/science/article/pii/S2212567116000526/pdf","source":{"id":"https://openalex.org/S2764481192","display_name":"Procedia Economics and Finance","issn_l":"2212-5671","issn":["2212-5671"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Procedia Economics and Finance","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2291607609.pdf","grobid_xml":"https://content.openalex.org/works/W2291607609.grobid-xml"},"referenced_works_count":60,"referenced_works":["https://openalex.org/W63792389","https://openalex.org/W111857618","https://openalex.org/W135304209","https://openalex.org/W160987176","https://openalex.org/W1030870351","https://openalex.org/W1587186045","https://openalex.org/W1596452301","https://openalex.org/W1665332082","https://openalex.org/W1968570787","https://openalex.org/W1969135163","https://openalex.org/W1974464572","https://openalex.org/W1983098731","https://openalex.org/W1985689876","https://openalex.org/W1985876171","https://openalex.org/W1989243075","https://openalex.org/W1989545461","https://openalex.org/W1994703393","https://openalex.org/W1996344987","https://openalex.org/W1996743441","https://openalex.org/W2008552848","https://openalex.org/W2032880686","https://openalex.org/W2035516072","https://openalex.org/W2036149274","https://openalex.org/W2036822429","https://openalex.org/W2039116055","https://openalex.org/W2041901271","https://openalex.org/W2045965956","https://openalex.org/W2046752514","https://openalex.org/W2050473106","https://openalex.org/W2059334100","https://openalex.org/W2067242976","https://openalex.org/W2071666535","https://openalex.org/W2072245003","https://openalex.org/W2083501720","https://openalex.org/W2083567949","https://openalex.org/W2089434976","https://openalex.org/W2112063059","https://openalex.org/W2115442517","https://openalex.org/W2118338381","https://openalex.org/W2118827193","https://openalex.org/W2127185396","https://openalex.org/W2129583156","https://openalex.org/W2129750214","https://openalex.org/W2132267022","https://openalex.org/W2140330881","https://openalex.org/W2165397234","https://openalex.org/W2168578824","https://openalex.org/W2322028293","https://openalex.org/W2461917396","https://openalex.org/W2528200458","https://openalex.org/W2782945138","https://openalex.org/W2900927010","https://openalex.org/W2993787263","https://openalex.org/W3157407122","https://openalex.org/W3161922309","https://openalex.org/W4235678817","https://openalex.org/W4241146526","https://openalex.org/W4285719527","https://openalex.org/W4298091299","https://openalex.org/W6776149365"],"related_works":["https://openalex.org/W3009767639","https://openalex.org/W7162331179","https://openalex.org/W2916536589","https://openalex.org/W2898088111","https://openalex.org/W2337497318","https://openalex.org/W2128433095","https://openalex.org/W2911814527","https://openalex.org/W1516712840","https://openalex.org/W2610604182","https://openalex.org/W7120597116"],"abstract_inverted_index":{"In":[0],"recent":[1],"years,":[2],"there":[3,115],"has":[4],"been":[5],"a":[6,66],"shift":[7],"from":[8],"national":[9],"brand":[10,146],"towards":[11],"retailer's":[12,145],"brand.":[13],"This":[14,31],"phenomenon":[15],"is":[16],"very":[17],"obvious":[18],"in":[19,25,44,58,99,110],"developed":[20,112],"nations,":[21,27],"while":[22],"growing":[23],"increasingly":[24],"developing":[26],"such":[28],"as":[29],"Malaysia.":[30],"study":[32,106,109,134],"attempts":[33],"to":[34,53],"uncover":[35],"the":[36,85,91,105,111,123,128,143],"customers\u2019":[37,120,140],"acceptance,":[38],"and":[39,81,122],"identify":[40],"factors":[41,130],"deemed":[42],"important":[43],"influencing":[45],"this":[46,63,100],"satisfaction.":[47],"The":[48,102],"literature":[49,64],"review":[50],"was":[51,69,97],"conducted":[52,57],"compile":[54],"research":[55,67],"results":[56,103],"Western":[59],"nations.":[60],"Based":[61],"on":[62,139],"review,":[65],"model":[68],"proposed":[70],"that":[71],"comprises":[72],"customer":[73],"satisfaction,":[74],"product":[75,77,79,82],"quality,":[76],"price,":[78],"promotion,":[80],"risk.":[83],"Using":[84],"systematic":[86],"random":[87],"intercept":[88],"approach":[89],"at":[90],"Malls,":[92],"sample":[93],"size":[94],"of":[95,104],"206":[96],"used":[98],"study.":[101],"support":[107],"past":[108,133],"nations":[113],"whereby":[114],"exist":[116],"significant":[117,137],"relations":[118],"between":[119],"satisfaction":[121,141],"other":[124],"four":[125,129],"factors.":[126],"All":[127],"identified":[131],"by":[132],"also":[135],"have":[136],"influence":[138],"with":[142],"retailers\u2019":[144],"products.":[147]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":2}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}
