{"id":"https://openalex.org/W2283748812","doi":null,"title":"Assessing facilities management service in postgraduate hostel using Servqual technique","display_name":"Assessing facilities management service in postgraduate hostel using Servqual technique","publication_year":2012,"publication_date":"2012-06-01","ids":{"openalex":"https://openalex.org/W2283748812","mag":"2283748812"},"language":"en","primary_location":{"id":"pmh:oai:CiteSeerX.psu:10.1.1.300.6523","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.300.6523","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5030416266","display_name":"Mirzaei Mohammad","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I169864488","display_name":"Abubakar Tafawa Balewa University","ror":"https://ror.org/019vfke14","country_code":"NG","type":"education","lineage":["https://openalex.org/I169864488"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"Mirzaei Mohammad","raw_affiliation_strings":["AbuBakar Tafawa Balewa University, Nigeria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"AbuBakar Tafawa Balewa University, Nigeria","institution_ids":["https://openalex.org/I169864488"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011149660","display_name":"Yusuf L. Gambo","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I169864488","display_name":"Abubakar Tafawa Balewa University","ror":"https://ror.org/019vfke14","country_code":"NG","type":"education","lineage":["https://openalex.org/I169864488"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"Y. L. Gambo","raw_affiliation_strings":["AbuBakar Tafawa Balewa University, Nigeria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"AbuBakar Tafawa Balewa University, Nigeria","institution_ids":["https://openalex.org/I169864488"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047015884","display_name":"M. M. Omirin","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I197610006","display_name":"University of Lagos","ror":"https://ror.org/05rk03822","country_code":"NG","type":"education","lineage":["https://openalex.org/I197610006"]}],"countries":["NG"],"is_corresponding":false,"raw_author_name":"M. M. Omirin","raw_affiliation_strings":["University of Lagos, Nigeria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Lagos, Nigeria","institution_ids":["https://openalex.org/I197610006"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.4262,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.89054192,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"3","issue":"3","first_page":"252","last_page":"256"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12256","display_name":"Facilities and Workplace Management","score":0.004399999976158142,"subfield":{"id":"https://openalex.org/subfields/2216","display_name":"Architecture"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/facility-management","display_name":"facility management","score":0.8420000076293945},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9369999766349792},{"id":"https://openalex.org/keywords/servqual","display_name":"SERVQUAL","score":0.7670000195503235},{"id":"https://openalex.org/keywords/student-satisfaction","display_name":"student satisfaction","score":0.7269999980926514},{"id":"https://openalex.org/keywords/service-expectations","display_name":"service expectations","score":0.8349999785423279},{"id":"https://openalex.org/keywords/perceived-service-quality","display_name":"perceived service quality","score":0.6200000047683716},{"id":"https://openalex.org/keywords/assurance-dimension","display_name":"assurance dimension","score":0.7760000228881836},{"id":"https://openalex.org/keywords/outsourcing","display_name":"outsourcing","score":0.6830000281333923},{"id":"https://openalex.org/keywords/university-of-lagos","display_name":"University of Lagos","score":0.8240000009536743}],"concepts":[{"id":"https://openalex.org/C136703025","wikidata":"https://www.wikidata.org/wiki/Q44605","display_name":"SERVQUAL","level":4,"score":0.7829169034957886},{"id":"https://openalex.org/C105776082","wikidata":"https://www.wikidata.org/wiki/Q617473","display_name":"Likert scale","level":2,"score":0.640474259853363},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6022763252258301},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5824400186538696},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5734556317329407},{"id":"https://openalex.org/C33676613","wikidata":"https://www.wikidata.org/wiki/Q13415176","display_name":"Dimension (graph theory)","level":2,"score":0.5731036067008972},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5458171963691711},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.5445246696472168},{"id":"https://openalex.org/C16151460","wikidata":"https://www.wikidata.org/wiki/Q3480069","display_name":"Service level objective","level":5,"score":0.5349947214126587},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.479885458946228},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.47412538528442383},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.46741557121276855},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.4521201252937317},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.43779346346855164},{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.4247032403945923},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.42133116722106934},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33215999603271484},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2999259829521179},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.19628238677978516},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.18986466526985168},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:CiteSeerX.psu:10.1.1.300.6523","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.300.6523","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"},{"id":"mag:2283748812","doi":null,"is_oa":false,"landing_page_url":"https://www.researchgate.net/profile/Mohammed_Ishaq4/publication/263748082_Assessing_Facilities_Management_Service_in_Postgraduate_Hostel_Using_Servqual_Technique/links/0f31753bd3056e9d72000000.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S2764638421","display_name":"Journal of Emerging Trends in Economics and Management Science","issn_l":"2141-7024","issn":["2141-7024"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Journal of Emerging Trends in Economics and Management Science","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W49089178","https://openalex.org/W363372771","https://openalex.org/W1499706157","https://openalex.org/W1550660339","https://openalex.org/W1596318281","https://openalex.org/W1689771227","https://openalex.org/W1730557321","https://openalex.org/W1964941654","https://openalex.org/W1979907230","https://openalex.org/W1989444682","https://openalex.org/W2026368098","https://openalex.org/W2058413436","https://openalex.org/W2087750581","https://openalex.org/W2107987622","https://openalex.org/W2113586794","https://openalex.org/W2178752563","https://openalex.org/W2317939673","https://openalex.org/W2333954233","https://openalex.org/W3148953945"],"related_works":["https://openalex.org/W7097700238","https://openalex.org/W1584583553","https://openalex.org/W2624380128","https://openalex.org/W2017690808","https://openalex.org/W2340848681","https://openalex.org/W4313332004","https://openalex.org/W2001043155","https://openalex.org/W2789477095","https://openalex.org/W2228128860","https://openalex.org/W191161500"],"abstract_inverted_index":{"There":[0],"is":[1,91],"growing":[2],"concern":[3],"over":[4],"the":[5,14,22,33,64,82,105,112,122,133,138,143,149],"quality":[6,126],"of":[7,16,24,42,44,48,124,137,151],"service":[8,19,36,66,96,102,127],"facilities":[9,34,100],"management":[10,35,101],"firms":[11],"provide":[12],"and":[13,55,98,145,155],"perception":[15],"customers":[17],"on":[18,81,111],"satisfaction":[20,161],"for":[21,159],"achievement":[23],"overall":[25,135],"organizational":[26],"goal.":[27],"The":[28,68,115],"study":[29],"aimed":[30],"at":[31],"assessing":[32],"in":[37,104,121,129,142,157],"Henry":[38],"Carr":[39],"postgraduate":[40,50],"hall":[41,106],"University":[43],"Lagos.":[45],"A":[46],"sample":[47],"100":[49],"students":[51],"were":[52,79],"randomly":[53],"selected":[54],"administered":[56],"with":[57,107],"a":[58,73],"20-item":[59],"questionnaire":[60],"design":[61],"to":[62,131,147],"capture":[63],"various":[65],"dimensions.":[67],"result":[69],"was":[70,87],"analyzed":[71],"using":[72],"Likert-scale":[74],"type":[75],"scoring":[76],"where":[77],"weights":[78],"assigned":[80],"different":[83],"measurement":[84],"scales.":[85],"It":[86],"discovered":[88],"that":[89],"there":[90],"wide":[92],"gap":[93,117],"between":[94],"student\u2019s":[95],"expectations":[97,109],"perceived":[99],"offered":[103],"highest":[108],"being":[110],"assurance":[113],"dimension.":[114],"existing":[116],"need":[118],"urgent":[119],"remedy":[120],"area":[123],"prompt":[125],"delivery":[128],"order":[130],"achieve":[132],"cooperate":[134],"goal":[136],"prestigious":[139],"learning":[140],"centre":[141],"country":[144],"also":[146],"harness":[148],"objective":[150],"encompassing":[152],"people,":[153],"process":[154],"procedure":[156],"outsourcing":[158],"customer":[160]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
