{"id":"https://openalex.org/W2283538679","doi":"https://doi.org/10.1049/pbte048e_ch17","title":"Ergonomic considerations in the design of products and services","display_name":"Ergonomic considerations in the design of products and services","publication_year":2003,"publication_date":"2003-01-01","ids":{"openalex":"https://openalex.org/W2283538679","doi":"https://doi.org/10.1049/pbte048e_ch17","mag":"2283538679"},"language":"en","primary_location":{"id":"doi:10.1049/pbte048e_ch17","doi":"https://doi.org/10.1049/pbte048e_ch17","is_oa":false,"landing_page_url":"https://doi.org/10.1049/pbte048e_ch17","pdf_url":null,"source":{"id":"https://openalex.org/S4306463440","display_name":"Institution of Engineering and Technology eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310311714","host_organization_name":"Institution of Engineering and Technology","host_organization_lineage":["https://openalex.org/P4310311714"],"host_organization_lineage_names":["Institution of Engineering and Technology"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Telecommunications Quality of Service Management","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W2265230859","display_name":"Telecommunications Quality of Service Management"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5013275805","display_name":"Antony P. Oodan","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Antony P. Oodan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5110309816","display_name":"Keith E. Ward","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Keith E. Ward","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080099202","display_name":"Catherine G. Savolaine","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Catherine G. Savolaine","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012785191","display_name":"Mahmoud Daneshmand","orcid":"https://orcid.org/0000-0002-6116-2156","observed_orcids":["https://orcid.org/0000-0002-6116-2156","https://orcid.org/0009-0004-0794-8635"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mahmoud Daneshmand","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5002702083","display_name":"Peter Hoath","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Peter Hoath","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.4676,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.71428571,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"323","last_page":"338"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.019999999552965164,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13722","display_name":"Ergonomics and Human Factors","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/ergonomic-design","display_name":"ergonomic design","score":0.8220000267028809},{"id":"https://openalex.org/keywords/user-centered-design","display_name":"user-centered design","score":0.8209999799728394},{"id":"https://openalex.org/keywords/broadband-communication","display_name":"broadband communication","score":0.734000027179718},{"id":"https://openalex.org/keywords/service-design","display_name":"service design","score":0.746999979019165},{"id":"https://openalex.org/keywords/usability","display_name":"usability","score":0.9200000166893005},{"id":"https://openalex.org/keywords/media-mix","display_name":"media mix","score":0.6420000195503235},{"id":"https://openalex.org/keywords/interaction-design","display_name":"interaction design","score":0.6050000190734863},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.609000027179718},{"id":"https://openalex.org/keywords/user-understanding","display_name":"user understanding","score":0.40299999713897705},{"id":"https://openalex.org/keywords/design-testing","display_name":"design testing","score":0.3919999897480011}],"concepts":[{"id":"https://openalex.org/C2780615836","wikidata":"https://www.wikidata.org/wiki/Q2471869","display_name":"USable","level":2,"score":0.8414264917373657},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5845701694488525},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5794689655303955},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5404151082038879},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5188161730766296},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.48199453949928284},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.40440064668655396},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.32401710748672485},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.22116699814796448},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.16564306616783142},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08515435457229614},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1049/pbte048e_ch17","doi":"https://doi.org/10.1049/pbte048e_ch17","is_oa":false,"landing_page_url":"https://doi.org/10.1049/pbte048e_ch17","pdf_url":null,"source":{"id":"https://openalex.org/S4306463440","display_name":"Institution of Engineering and Technology eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310311714","host_organization_name":"Institution of Engineering and Technology","host_organization_lineage":["https://openalex.org/P4310311714"],"host_organization_lineage_names":["Institution of Engineering and Technology"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Telecommunications Quality of Service Management","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W251182764","https://openalex.org/W642612979","https://openalex.org/W2965960993","https://openalex.org/W4230821208","https://openalex.org/W2158228951","https://openalex.org/W2053722606","https://openalex.org/W7097592406","https://openalex.org/W1964155932","https://openalex.org/W4233274264","https://openalex.org/W287959178"],"abstract_inverted_index":{"Broadband":[0],"communications":[1],"offer":[2],"many":[3],"exciting":[4],"possibilities":[5],"for":[6,9,55,63,78],"new":[7],"services":[8,33,91],"all":[10,121,160],"kinds":[11],"of":[12,41,58,76,101,110,125,131,168,176,184],"users.":[13],"This":[14],"potential":[15,167],"can,":[16],"however,":[17],"lead":[18],"designers":[19],"to":[20,31,73,97,106,115,135],"believe":[21],"that":[22,46],"being":[23],"inventive":[24],"with":[25,156],"the":[26,42,64,74,85,102,111,123,129,136,139,144,165,186],"technology":[27,47,59],"will":[28,36,118],"be":[29],"sufficient":[30],"create":[32],"which":[34,60,89],"users":[35,52],"find":[37],"valuable.":[38],"The":[39],"evidence":[40],"case":[43],"studies":[44],"is":[45,49,61,80,95,127,133],"alone":[48],"not":[50],"sufficient;":[51],"are":[53,92],"looking":[54],"a":[56,152,174,181],"form":[57,124],"fit":[62],"purposes":[65],"they":[66],"have":[67],"and":[68,105],"has":[69],"service":[70,112],"qualities":[71],"appropriate":[72,134],"context":[75],"use,":[77],"example,":[79],"usable,":[81,128],"acceptable":[82],"etc.":[83,147],"In":[84],"design":[86,154],"process":[87,155],"by":[88],"these":[90,157,169],"created":[93],"it":[94,117],"necessary":[96],"develop":[98],"an":[99],"understanding":[100],"users'":[103],"world":[104],"test":[107],"emerging":[108],"forms":[109],"in":[113],"order":[114],"ensure":[116],"work":[119],"at":[120,159],"levels;":[122],"interaction":[126],"mix":[130],"media":[132],"user's":[137],"purpose,":[138],"system":[140],"can":[141,150,163],"operate":[142],"within":[143],"organisational":[145],"framework":[146],"If":[148],"we":[149,162,179],"achieve":[151],"user-centred":[153],"properties":[158],"stages":[161],"realise":[164],"enormous":[166],"systems":[170],"without":[171],"going":[172],"through":[173],"succession":[175],"failures":[177],"before":[178],"identify":[180],"successful":[182],"way":[183],"delivering":[185],"service.":[187]},"counts_by_year":[],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2016-06-24T00:00:00"}