{"id":"https://openalex.org/W2275631968","doi":null,"title":"Two Essays On Satisfaction","display_name":"Two Essays On Satisfaction","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W2275631968","mag":"2275631968"},"language":"en","primary_location":{"id":"pmh:oai:stars.library.ucf.edu:etd-4917","doi":null,"is_oa":true,"landing_page_url":"https://stars.library.ucf.edu/etd/3917","pdf_url":null,"source":{"id":"https://openalex.org/S4210172555","display_name":"Journal of International Crisis and Risk Communication Research","issn_l":"2576-0017","issn":["2576-0017","2576-0025"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Electronic Theses and Dissertations","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://stars.library.ucf.edu/etd/3917","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5006332057","display_name":"Vishal Bindroo","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Vishal Bindroo","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5006332057"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9990000128746033},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.996999979019165},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.7680000066757202},{"id":"https://openalex.org/keywords/consideration-set-size","display_name":"consideration set size","score":0.7889999747276306},{"id":"https://openalex.org/keywords/price-consciousness","display_name":"price consciousness","score":0.8130000233650208},{"id":"https://openalex.org/keywords/word-of-mouth-recommendation","display_name":"word-of-mouth recommendation","score":0.7369999885559082},{"id":"https://openalex.org/keywords/loyalty-intention","display_name":"loyalty intention","score":0.5},{"id":"https://openalex.org/keywords/curvilinear-relationship","display_name":"curvilinear relationship","score":0.6389999985694885},{"id":"https://openalex.org/keywords/synergistic-interaction","display_name":"synergistic interaction","score":0.5920000076293945}],"concepts":[{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3655557930469513},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.32408350706100464}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:stars.library.ucf.edu:etd-4917","doi":null,"is_oa":true,"landing_page_url":"https://stars.library.ucf.edu/etd/3917","pdf_url":null,"source":{"id":"https://openalex.org/S4210172555","display_name":"Journal of International Crisis and Risk Communication Research","issn_l":"2576-0017","issn":["2576-0017","2576-0025"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Electronic Theses and Dissertations","raw_type":"text"},{"id":"mag:2275631968","doi":null,"is_oa":false,"landing_page_url":"https://stars.library.ucf.edu/cgi/viewcontent.cgi?article=4917&context=etd","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:stars.library.ucf.edu:etd-4917","doi":null,"is_oa":true,"landing_page_url":"https://stars.library.ucf.edu/etd/3917","pdf_url":null,"source":{"id":"https://openalex.org/S4210172555","display_name":"Journal of International Crisis and Risk Communication Research","issn_l":"2576-0017","issn":["2576-0017","2576-0025"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Electronic Theses and Dissertations","raw_type":"text"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":67,"referenced_works":["https://openalex.org/W1549054775","https://openalex.org/W1574378514","https://openalex.org/W1590506945","https://openalex.org/W1972557675","https://openalex.org/W1975335004","https://openalex.org/W1976307125","https://openalex.org/W1979907230","https://openalex.org/W1980332117","https://openalex.org/W1983364918","https://openalex.org/W1987090924","https://openalex.org/W1988946268","https://openalex.org/W1989455011","https://openalex.org/W1996137064","https://openalex.org/W1996858984","https://openalex.org/W1997407822","https://openalex.org/W2000329621","https://openalex.org/W2009926593","https://openalex.org/W2015909727","https://openalex.org/W2024899000","https://openalex.org/W2025618885","https://openalex.org/W2025926893","https://openalex.org/W2026368098","https://openalex.org/W2028809046","https://openalex.org/W2041446724","https://openalex.org/W2042353493","https://openalex.org/W2043947871","https://openalex.org/W2046491831","https://openalex.org/W2053725367","https://openalex.org/W2059007741","https://openalex.org/W2060855982","https://openalex.org/W2061659318","https://openalex.org/W2065813178","https://openalex.org/W2066502877","https://openalex.org/W2070054856","https://openalex.org/W2077596774","https://openalex.org/W2078780755","https://openalex.org/W2081774187","https://openalex.org/W2091379726","https://openalex.org/W2097509383","https://openalex.org/W2097978649","https://openalex.org/W2099358844","https://openalex.org/W2103468717","https://openalex.org/W2107971134","https://openalex.org/W2109239798","https://openalex.org/W2114273524","https://openalex.org/W2114354501","https://openalex.org/W2120523603","https://openalex.org/W2120993987","https://openalex.org/W2133469585","https://openalex.org/W2134325158","https://openalex.org/W2150713892","https://openalex.org/W2159105921","https://openalex.org/W2166032900","https://openalex.org/W2170512058","https://openalex.org/W2171735111","https://openalex.org/W2234232270","https://openalex.org/W2314045446","https://openalex.org/W2314094493","https://openalex.org/W2327425965","https://openalex.org/W2332141540","https://openalex.org/W2409267749","https://openalex.org/W2565498590","https://openalex.org/W2797247465","https://openalex.org/W2968867397","https://openalex.org/W3025783328","https://openalex.org/W3122585423","https://openalex.org/W3124000707"],"related_works":["https://openalex.org/W2793642710","https://openalex.org/W2380920333","https://openalex.org/W169372789","https://openalex.org/W4385297330","https://openalex.org/W2893966592","https://openalex.org/W2401163576","https://openalex.org/W2030155522","https://openalex.org/W2725643989","https://openalex.org/W2348789808","https://openalex.org/W1553585408"],"abstract_inverted_index":{"This":[0],"dissertation":[1],"consists":[2],"of":[3,67,96,180,191,229,283],"two":[4],"essays":[5],"that":[6,41,80,130,198,211,262,320],"study":[7],"the":[8,13,16,35,70,87,100,177,189,201,204,209,227,230,235,239,272,331],"relevant":[9],"boundary":[10],"conditions":[11],"to":[12,26,56,109,119,238],"relationship":[14,88,102,291],"between":[15,89,103,305],"customer":[17],"satisfaction":[18,90,104,150,192,297],"and":[19,30,58,84,91,105,122,152,169,203,266,270,280,295,301],"loyalty.":[20,92],"Retaining":[21],"current":[22],"customers":[23,43],"is":[24,107,117,232,244],"critical":[25],"a":[27,218,245,257,289,324],"firm's":[28],"performance":[29],"has":[31],"been":[32],"well-established":[33],"in":[34,160,251],"literature.":[36],"Extant":[37],"literature":[38],"tells":[39],"us":[40],"loyal":[42,143],"are":[44,158,183],"typically":[45],"less":[46,54],"price":[47],"sensitive,":[48],"spend":[49],"more":[50,59,142],"than":[51],"non-loyal":[52],"customers,":[53],"expensive":[55],"retain,":[57],"importantly,":[60],"provide":[61],"new":[62],"referrals":[63],"through":[64],"positive":[65,101],"word":[66],"mouth.":[68],"In":[69,208],"first":[71],"essay,":[72],"drawing":[73],"from":[74,323],"decision":[75,181],"justifiability":[76,182],"theory,":[77],"I":[78,128,165,212,268,287,307],"posit":[79,302],"consideration":[81,97,137],"set":[82,98,138,153],"size":[83],"price-consciousness":[85],"moderate":[86],"At":[93],"higher":[94,136],"levels":[95,151],"sizes,":[99],"loyalty":[106,194,299],"likely":[108],"be":[110,141],"weakened.":[111],"However,":[112],"this":[113,215,252,260,309],"two-way":[114],"interaction":[115],"effect":[116],"seen":[118],"impact":[120],"high":[121,145,223],"low":[123,132],"price-conscious":[124,133,146],"consumers":[125,134,147],"differently.":[126],"Specifically,":[127,164,286],"show":[129],"satisfied,":[131],"with":[135,148],"sizes":[139],"will":[140],"vis-a-vis":[144],"similar":[149],"sizes.":[154],"These":[155],"theoretical":[156],"hypotheses":[157,175],"tested":[159],"four":[161],"separate":[162],"studies.":[163,172],"use":[166],"secondary":[167],"data":[168,313],"three":[170],"experimental":[171],"All":[173],"my":[174],"including":[176],"mediating":[178],"role":[179,190],"supported.":[184],"The":[185,241],"second":[186],"essay":[187],"investigates":[188],"on":[193,234,298],"intentions":[195,300],"for":[196,214,292,330],"firms":[197],"offer":[199],"both":[200,264,293],"product":[202,219,294],"product-related":[205],"augmented":[206],"services.":[207],"industry":[210],"studied":[213],"question,":[216],"buying":[217],"requires":[220],"an":[221],"extraordinarily":[222],"capital":[224],"outlay;":[225],"however,":[226],"profitability":[228],"firm":[231,258],"dependent":[233],"services":[236,242,296],"offered":[237],"customers.":[240],"market":[243,248],"very":[246],"competitive":[247],"as":[249],"well":[250],"industry.":[253],"So,":[254],"how":[255],"should":[256],"manage":[259],"portfolio":[261],"includes":[263],"products":[265],"services?":[267],"draw":[269],"extend":[271],"consumption":[273],"system":[274],"model":[275,310],"proposed":[276,332],"by":[277],"Mittal,":[278],"Kumar":[279],"Tsiros":[281],"(Journal":[282],"Marketing,":[284],"1999).":[285],"propose":[288],"curvilinear":[290],"synergistic":[303],"interactions":[304],"them.":[306],"test":[308],"using":[311],"longitudinal":[312],"spanning":[314],"five":[315],"years":[316],"across":[317],"multiple":[318],"countries":[319],"were":[321],"obtained":[322],"multinational":[325],"company.":[326],"Analyses":[327],"reveal":[328],"support":[329],"hypotheses.":[333]},"counts_by_year":[],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2016-06-24T00:00:00"}