{"id":"https://openalex.org/W2269827646","doi":null,"title":"Uforutsigbare relasjoner. Brukererfaringer, Nav-reformen og levd liv","display_name":"Uforutsigbare relasjoner. Brukererfaringer, Nav-reformen og levd liv","publication_year":2012,"publication_date":"2012-03-09","ids":{"openalex":"https://openalex.org/W2269827646","mag":"2269827646"},"language":"no","primary_location":{"id":"pmh:oai:bora.uib.no:1956/5715","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/1956/5715","pdf_url":null,"source":{"id":"https://openalex.org/S7407064446","display_name":"NORA - Norwegian Open Research Archives","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/doctoralThesis"},"volume":null,"type":"dissertation","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://hdl.handle.net/1956/5715","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084580713","display_name":"Kjetil Grimastad Lundberg","orcid":"https://orcid.org/0009-0007-6141-7853","observed_orcids":["https://orcid.org/0009-0007-6141-7853"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Kjetil G. Lundberg","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5084580713"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.9312000274658203,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.9312000274658203,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10443","display_name":"Social Policy and Reform Studies","score":0.061000000685453415,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13911","display_name":"Employment, Labor, and Gender Studies","score":0.00279999990016222,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/nav-reform","display_name":"NAV reform","score":0.777999997138977},{"id":"https://openalex.org/keywords/user-experience","display_name":"user experience","score":0.7170000076293945},{"id":"https://openalex.org/keywords/bureaucratic-encounters","display_name":"bureaucratic encounters","score":0.7200000286102295},{"id":"https://openalex.org/keywords/user-agency","display_name":"user agency","score":0.47200000286102295},{"id":"https://openalex.org/keywords/welfare-reform","display_name":"welfare reform","score":0.5839999914169312},{"id":"https://openalex.org/keywords/work-ethic","display_name":"work ethic","score":0.628000020980835},{"id":"https://openalex.org/keywords/work-life-balance","display_name":"work-life balance","score":0.6480000019073486},{"id":"https://openalex.org/keywords/institutional-ethnography","display_name":"institutional ethnography","score":0.6610000133514404},{"id":"https://openalex.org/keywords/state-citizen-relations","display_name":"state-citizen relations","score":0.6380000114440918},{"id":"https://openalex.org/keywords/public-administration-reform","display_name":"public administration reform","score":0.7289999723434448}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.4807731509208679},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.2359035611152649}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:bora.uib.no:1956/5715","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/1956/5715","pdf_url":null,"source":{"id":"https://openalex.org/S7407064446","display_name":"NORA - Norwegian Open Research Archives","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/doctoralThesis"},{"id":"mag:2269827646","doi":null,"is_oa":false,"landing_page_url":"https://bora.uib.no/bora-xmlui/handle/1956/5715","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:bora.uib.no:1956/5715","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/1956/5715","pdf_url":null,"source":{"id":"https://openalex.org/S7407064446","display_name":"NORA - Norwegian Open Research Archives","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/doctoralThesis"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.48510000109672546,"id":"https://metadata.un.org/sdg/8"}],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2275539895","https://openalex.org/W2493621543","https://openalex.org/W1159980746","https://openalex.org/W7067802091","https://openalex.org/W1183876797","https://openalex.org/W7011528989","https://openalex.org/W1556043429","https://openalex.org/W6992979882","https://openalex.org/W2185026102","https://openalex.org/W1628786875"],"abstract_inverted_index":{"This":[0],"Ph.D.":[1],"dissertation":[2],"is":[3,27,122,165,186,268,278,302,372,477,487,527,575],"a":[4,21,47,123,146,256,282,332,392,403,416,480,558,568,576,631],"study":[5,164,301,324,610],"of":[6,20,35,43,101,109,117,127,141,148,151,156,236,255,273,293,331,340,423,440,510,531,551,565,584,642],"the":[7,12,18,28,32,41,44,57,63,92,107,110,115,118,130,139,142,152,154,157,162,192,205,218,229,234,253,294,315,318,327,338,343,390,427,435,473,492,508,549,552,581,615,637,640,643,648],"experiences":[8,108,211],"users":[9,45,111,172,428,493,616],"have":[10,208,289,429],"with":[11,170,209,212,241,381,454,472],"Norwegianemployment":[13],"and":[14,56,77,84,89,190,204,226,233,270,314,320,329,361,394,399,408,433,438,456,484,497,533,555,599,639],"welfare":[15,76,94],"administration":[16,95],"in":[17,31,50,65,133,194,221,262,305,345,351,469,622],"context":[19],"major":[22],"reform":[23,26,30,53,58,68,158],"process.":[24],"TheNav":[25],"largest":[29],"recent":[33],"history":[34],"Norwegian":[36,649],"publicadministration.":[37],"The":[38,67,98,265,276,300,323,475,609],"concern":[39],"for":[40,202,334,491,504],"needs":[42],"played":[46],"central":[48],"part":[49],"how":[51,515],"theNav":[52,213],"was":[54,59,70,544,556],"legitimated,":[55],"intended":[60],"to":[61,71,81,90,113,188,224,243,376,389,414,431,445,489,519,522,546,589,604,620,624,651],"\u201cput":[62],"user":[64,86,632],"thecenter.\u201d":[66],"goal":[69,100],"get":[72,413],"more":[73,85,96],"people":[74],"off":[75],"into":[78],"work":[79,231,366,380,595],"oractivation,":[80],"give":[82],"better":[83],"friendly":[87,633],"services,":[88],"make":[91],"employmentand":[93],"efficient.":[97],"overarching":[99],"my":[102,563],"project":[103],"hasbeen":[104],"\u2013":[105,112,161],"through":[106,281],"explore":[114],"nature":[116],"user/Navrelation.":[119],"While":[120],"there":[121],"relatively":[124],"extensive":[125],"body":[126],"research":[128,308],"on":[129,138,167,309,459],"reformimplementation":[131],"process":[132],"itself,":[134],"as":[135,137,355,500,512,514,593,628,630],"well":[136,513,629],"employees":[140,407],"organization,there":[143],"has":[144],"been":[145],"lack":[147],"thorough":[149],"studies":[150],"group":[153,344],"intentions":[155],"wasaimed":[159],"at":[160,548],"users.The":[163],"based":[166],"qualitative":[168],"interviews":[169],"29":[171],"receiving":[173],"long":[174,178],"term":[175,179],"sickleave":[176],"benefits,":[177],"unemployment":[180],"benefits":[181],"or":[182,463,520],"rehabilitation":[183],"allowances.":[184],"Thedata":[185],"analyzed":[187,271],"locate":[189],"describe":[191],"problems":[193],"people\u2019s":[195],"lives":[196],"that":[197,326,342,586],"lead":[198],"them":[199],"toapproach":[200],"Nav":[201,258,386,406,441,542,553,573,585],"help,":[203],"impressions":[206],"they":[207,239,374,466,501,516],"their":[210,222,370,382,460,470,524,538],"system.":[214,474,634],"It":[215,486,526],"also":[216,303,528],"explores":[217],"users\u2019":[219,274,566],"agency":[220],"relation":[223,471],"Nav,":[225,455,605],"therelationship":[227],"between":[228,317,482],"interviewees\u2019":[230],"ethic":[232],"range":[235],"opportunity":[237],"andlimitation":[238],"face":[240],"regards":[242],"e.g.":[244],"employment.As":[245],"complimentary":[246],"data,":[247],"I":[248,288],"use":[249,292],"field":[250],"observations":[251],"from":[252,336],"lobby":[254],"local":[257,541,572],"officeto":[259],"analyze":[260],"interaction":[261],"this":[263,645],"setting.":[264],"interview":[266],"data":[267],"approached":[269],"asaccounts":[272],"experiences.":[275],"analysis":[277,564],"given":[279],"direction":[280],"wide":[283],"scopeof":[284],"theoretical":[285],"influences,":[286],"but":[287,368,580],"especially":[290],"made":[291],"institutionalethnography":[295],"developed":[296],"by":[297,479],"Dorothy":[298],"Smith.":[299],"anchored":[304],"Norwegianand":[306],"international":[307],"welfare,":[310],"public":[311],"administration,":[312],"\u201cbureaucraticencounters,\u201d":[313],"relationship":[316],"state":[319],"its":[321],"citizens.":[322],"finds":[325],"handling":[328],"outcome":[330],"request":[333],"help":[335,483],"Navconcerning":[337],"kind":[339],"issues":[341],"question":[346],"have,":[347],"are":[348,495,617],"complex,":[349],"andinterwoven":[350],"different":[352,436,569,607],"contexts":[353],"such":[354,592],"health":[356,371],"care":[357],"systems,":[358],"working":[359],"environmentissues":[360],"labor":[362],"market":[363],"relations.People":[364],"value":[365],"highly,":[367],"when":[369],"weakened":[373],"need":[375,588],"find":[377],"waysto":[378],"balance":[379],"overall":[383],"life":[384],"situation.":[385],"comes":[387],"across":[388],"intervieweesas":[391],"large":[393],"fragmented":[395,613],"administration.":[396],"They":[397,411],"meet,":[398],"must":[400],"relate":[401],"to,":[402],"lot":[404],"ofdifferent":[405,418],"organizational":[409],"units.":[410],"thus":[412,536],"know":[415],"set":[417],"(and":[419,507],"sometimes":[420],"contradictory)":[421],"ways":[422],"doing":[424],"things.":[425],"Often,":[426],"toattempt":[430],"control":[432],"coordinate":[434],"units":[437],"levels":[439],"themselves,which":[442],"often":[443],"leads":[444],"diverging":[446],"and/or":[447],"belated":[448],"outcomes.":[449],"Users":[450],"develop":[451],"strategies":[452],"fordealing":[453],"some":[457],"lean":[458],"personal":[461],"abilities":[462],"bureaucraticcompetencies":[464],"which":[465],"can":[467],"mobilize":[468],"user/Navrelation":[476],"characterized":[478],"tension":[481],"control.":[485],"important":[488,498],"notethat":[490],"these":[494],"emotional":[496],"relations,":[499,644],"determine":[502],"theiropportunities":[503],"income":[505],"security":[506],"extent":[509],"this),":[511],"will":[517,646],"bemade":[518],"able":[521],"spend":[523],"time.":[525],"an":[529],"issue":[530],"categorization":[532],"diagnose":[534],"\u2013and":[535],"about":[537],"own":[539],"identity.The":[540],"office":[543,574],"meant":[545],"be":[547],"core":[550],"reform,":[554],"frontedas":[557],"\u201cone":[559],"stop":[560],"shop.\u201d":[561],"In":[562],"experiences,":[567],"image":[570],"emerges.The":[571],"street":[577],"level":[578],"bureaucracy,":[579],"other":[582],"parts":[583],"theusers\u2019":[587],"deal":[590],"with,":[591],"case":[594],"units,":[596],"on-line":[597],"solutions":[598],"private":[600],"servicecontractors":[601],"providing":[602],"services":[603],"follow":[606],"logics.":[608],"indicates":[611],"thatthe":[612],"system":[614],"experiencing":[618],"seems":[619],"stand":[621],"opposition":[623],"anefficient":[625],"activation":[626],"policy":[627],"Given":[635],"all":[636],"agentsinvolved,":[638],"unpredictability":[641],"put":[647],"welfaresystem":[650],"new":[652],"tests.":[653]},"counts_by_year":[{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":1},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-08T09:06:37.294493","created_date":"2016-06-24T00:00:00"}