{"id":"https://openalex.org/W2268405286","doi":"https://doi.org/10.21632/irjbs.4.1.59-70","title":"The Customers\u2019 Determinant Factors of the Bank Selection","display_name":"The Customers\u2019 Determinant Factors of the Bank Selection","publication_year":2011,"publication_date":"2011-04-01","ids":{"openalex":"https://openalex.org/W2268405286","doi":"https://doi.org/10.21632/irjbs.4.1.59-70","mag":"2268405286"},"language":"en","primary_location":{"id":"doi:10.21632/irjbs.4.1.59-70","doi":"https://doi.org/10.21632/irjbs.4.1.59-70","is_oa":true,"landing_page_url":"https://doi.org/10.21632/irjbs.4.1.59-70","pdf_url":"http://irjbs.com/index.php/jurnalirjbs/article/download/31/63","source":{"id":"https://openalex.org/S2764990657","display_name":"International Research Journal of Business Studies","issn_l":"2089-6271","issn":["2089-6271","2338-4565"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310315261","host_organization_name":"Prasetiya Mulya Publishing","host_organization_lineage":["https://openalex.org/P4310315261"],"host_organization_lineage_names":["Prasetiya Mulya Publishing"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Research Journal of Business Studies","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://irjbs.com/index.php/jurnalirjbs/article/download/31/63","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084665259","display_name":"Umbas Krisnanto","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I3129457838","display_name":"Perbanas Institute","ror":"https://ror.org/04pbams03","country_code":"ID","type":"education","lineage":["https://openalex.org/I3129457838"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Umbas Krisnanto","raw_affiliation_strings":["ABFI Institute Perbanas, Jakarta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"ABFI Institute Perbanas, Jakarta","institution_ids":["https://openalex.org/I3129457838"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5084665259"],"corresponding_institution_ids":["https://openalex.org/I3129457838"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":14,"citation_normalized_percentile":{"value":0.4386117,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"4","issue":"1","first_page":"59","last_page":"70"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.8471999764442444,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.8471999764442444,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.07699999958276749,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14183","display_name":"Banking Sector Performance and Management","score":0.06279999762773514,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/bank-selection","display_name":"bank selection","score":0.9919999837875366},{"id":"https://openalex.org/keywords/purchase-decision-factors","display_name":"purchase decision factors","score":0.6230000257492065},{"id":"https://openalex.org/keywords/banking","display_name":"banking sector","score":0.6990000009536743},{"id":"https://openalex.org/keywords/bank-reputation","display_name":"bank reputation","score":0.7770000100135803},{"id":"https://openalex.org/keywords/marketing-activities","display_name":"marketing activities","score":0.640999972820282},{"id":"https://openalex.org/keywords/interest-rates","display_name":"interest rates","score":0.8009999990463257},{"id":"https://openalex.org/keywords/bank-location","display_name":"bank location","score":0.8610000014305115},{"id":"https://openalex.org/keywords/word-of-mouth-recommendation","display_name":"word-of-mouth recommendation","score":0.7179999947547913},{"id":"https://openalex.org/keywords/jakarta","display_name":"Jakarta","score":0.3610000014305115}],"concepts":[{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.791195809841156},{"id":"https://openalex.org/C2776640315","wikidata":"https://www.wikidata.org/wiki/Q7315941","display_name":"Respondent","level":2,"score":0.7885432243347168},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6469650268554688},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.626905620098114},{"id":"https://openalex.org/C81917197","wikidata":"https://www.wikidata.org/wiki/Q628760","display_name":"Selection (genetic algorithm)","level":2,"score":0.5790942907333374},{"id":"https://openalex.org/C2986226071","wikidata":"https://www.wikidata.org/wiki/Q22687","display_name":"Banking industry","level":2,"score":0.4666564166545868},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.36978858709335327},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.30084750056266785},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.11964276432991028},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.08977794647216797},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.21632/irjbs.4.1.59-70","doi":"https://doi.org/10.21632/irjbs.4.1.59-70","is_oa":true,"landing_page_url":"https://doi.org/10.21632/irjbs.4.1.59-70","pdf_url":"http://irjbs.com/index.php/jurnalirjbs/article/download/31/63","source":{"id":"https://openalex.org/S2764990657","display_name":"International Research Journal of Business Studies","issn_l":"2089-6271","issn":["2089-6271","2338-4565"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310315261","host_organization_name":"Prasetiya Mulya Publishing","host_organization_lineage":["https://openalex.org/P4310315261"],"host_organization_lineage_names":["Prasetiya Mulya Publishing"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Research Journal of Business Studies","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:5b2fecb0614c416394ecb3fbb64b1540","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/5b2fecb0614c416394ecb3fbb64b1540","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"International Research Journal of Business Studies, Vol 4, Iss 1, Pp 59-70 (2011)","raw_type":"article"},{"id":"pmh:oai:doaj.org/article:d9069f6bbb234ae0b6f407eb9bbb7730","doi":null,"is_oa":false,"landing_page_url":"https://doaj.org/article/d9069f6bbb234ae0b6f407eb9bbb7730","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"International Research Journal of Business Studies, Vol 4, Iss 1, Pp 59-70 (2011)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.21632/irjbs.4.1.59-70","doi":"https://doi.org/10.21632/irjbs.4.1.59-70","is_oa":true,"landing_page_url":"https://doi.org/10.21632/irjbs.4.1.59-70","pdf_url":"http://irjbs.com/index.php/jurnalirjbs/article/download/31/63","source":{"id":"https://openalex.org/S2764990657","display_name":"International Research Journal of Business Studies","issn_l":"2089-6271","issn":["2089-6271","2338-4565"],"is_oa":true,"is_in_doaj":true,"is_core":false,"listed_in":["doaj"],"host_organization":"https://openalex.org/P4310315261","host_organization_name":"Prasetiya Mulya Publishing","host_organization_lineage":["https://openalex.org/P4310315261"],"host_organization_lineage_names":["Prasetiya Mulya Publishing"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Research Journal of Business Studies","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2268405286.pdf","grobid_xml":"https://content.openalex.org/works/W2268405286.grobid-xml"},"referenced_works_count":15,"referenced_works":["https://openalex.org/W1499170180","https://openalex.org/W1689771227","https://openalex.org/W1963670955","https://openalex.org/W1969211150","https://openalex.org/W1972605896","https://openalex.org/W1979360955","https://openalex.org/W1991623719","https://openalex.org/W1992579655","https://openalex.org/W1995929967","https://openalex.org/W2015867653","https://openalex.org/W2018036086","https://openalex.org/W2092187754","https://openalex.org/W2175227141","https://openalex.org/W2330796828","https://openalex.org/W6743681256"],"related_works":["https://openalex.org/W1547784490","https://openalex.org/W2735045980","https://openalex.org/W2584218286","https://openalex.org/W2555817552","https://openalex.org/W2954383504","https://openalex.org/W7220872713","https://openalex.org/W7213019866","https://openalex.org/W2271349907","https://openalex.org/W4391220375","https://openalex.org/W6944554879"],"abstract_inverted_index":{"Some":[0],"previous":[1],"researchers":[2],"are":[3,68],"still":[4],"arguing":[5],"about":[6],"the":[7,11,20,27,31,46,52,59,62,72,82,84,99],"factors":[8,17,87,101],"that":[9,57,88],"determine":[10,89],"selection":[12],"of":[13,22,30,61],"a":[14,78,92],"bank.":[15,79],"These":[16],"depend":[18],"on":[19,81,98],"intensity":[21],"marketing":[23],"activities":[24],"undertaken":[25],"by":[26],"bank,":[28,32],"reputation":[29],"credit":[33],"availability,":[34],"friendly":[35],"staffs,":[36],"appropriate":[37],"interest":[38],"rates,":[39],"and":[40,107],"location.":[41],"Jakarta":[42,50],"was":[43],"selected":[44],"for":[45],"research":[47,85],"location":[48],"since":[49],"is":[51],"biggest":[53],"city":[54],"in":[55,90],"Indonesia":[56],"represents":[58],"advancement":[60],"banking":[63],"industry.":[64],"Different":[65],"statistics":[66],"tools":[67],"applied":[69],"to":[70,95],"find":[71],"accurate":[73],"opinion":[74],"why":[75],"respondent":[76],"choose":[77],"Based":[80],"results,":[83],"concludes":[86],"selecting":[91],"bank":[93],"tend":[94],"be":[96],"based":[97],"secondary":[100],"such":[102],"as":[103],"recommendation":[104],"from":[105,109],"friends,":[106],"advice":[108],"family":[110],"members.":[111]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-06-24T00:00:00"}
