{"id":"https://openalex.org/W2264912249","doi":null,"title":"ANALISIS LAYANAN JALAN TOL BERDASARKANKEBUTUHAN PENGGUNA(Studi Kasus : Ruas Jalan Tol Surabaya - Gresik)","display_name":"ANALISIS LAYANAN JALAN TOL BERDASARKANKEBUTUHAN PENGGUNA(Studi Kasus : Ruas Jalan Tol Surabaya - Gresik)","publication_year":2014,"publication_date":"2014-03-01","ids":{"openalex":"https://openalex.org/W2264912249","mag":"2264912249"},"language":"id","primary_location":{"id":"mag:2264912249","doi":null,"is_oa":false,"landing_page_url":"http://digilib.its.ac.id/ITS-Master-31103140001000/36147","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070443662","display_name":"Elis Pancawati","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Elis Pancawati","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5070443662"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.5078,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.79787174,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.6973000168800354,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.6973000168800354,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13527","display_name":"Road Transport and Highway Systems","score":0.2815000116825104,"subfield":{"id":"https://openalex.org/subfields/2205","display_name":"Civil and Structural Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12687","display_name":"Public Administration in Developing Nations","score":0.003700000001117587,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.8320000171661377},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.5979999899864197},{"id":"https://openalex.org/keywords/service-characteristics","display_name":"service attributes","score":0.6179999709129333},{"id":"https://openalex.org/keywords/importance-performance-analysis","display_name":"importance-performance analysis","score":0.6359999775886536},{"id":"https://openalex.org/keywords/road-maintenance","display_name":"road maintenance","score":0.35899999737739563},{"id":"https://openalex.org/keywords/street-lighting","display_name":"street lighting","score":0.5870000123977661},{"id":"https://openalex.org/keywords/user-needs","display_name":"user needs","score":0.31299999356269836}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3475602865219116},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.3237581253051758}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2264912249","doi":null,"is_oa":false,"landing_page_url":"http://digilib.its.ac.id/ITS-Master-31103140001000/36147","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.8970999717712402,"display_name":"Industry, innovation and infrastructure"},{"id":"https://metadata.un.org/sdg/11","score":0.7250000238418579,"display_name":"Sustainable cities and communities"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4391320229","https://openalex.org/W3019425041","https://openalex.org/W7220594572","https://openalex.org/W3121685372","https://openalex.org/W7126292696","https://openalex.org/W3123389461","https://openalex.org/W4387325595","https://openalex.org/W3196694172","https://openalex.org/W4384698893","https://openalex.org/W3129103483"],"abstract_inverted_index":{"Pertumbuhan":[0],"pesat":[1],"Kota":[2],"Gresik":[3],"sebagai":[4],"daerah":[5],"penyangga":[6],"Kota\r\nSurabaya,":[7],"menjadikan":[8],"aktifitas":[9],"perekonomian":[10],"di":[11,128],"kedua":[12],"kota":[13],"ini":[14,104,199],"meningkat.\r\nKegiatan":[15],"perindustrian,":[16],"perdagangan,":[17],"distribusi":[18],"barang":[19],"dan":[20,91,119,245,252],"jasa":[21,42],"serta":[22],"mobilitas\r\nmasyarakat":[23],"bertambah":[24],"seiring":[25],"dengan":[26,87],"pertumbuhan":[27],"ekonomi":[28],"yang":[29,36,125,142,150,182,202,217],"ada.":[30],"Jalan":[31],"tol\r\nSurabaya\u2013Gresik":[32,111],"merupakan":[33],"prasarana":[34],"transportasi":[35],"dibangun":[37],"dalam":[38,84,112],"rangka\r\nmeningkatkan":[39],"efisiensi":[40],"pelayanan":[41],"distribusi,":[43],"penunjang":[44],"pertumbuhan\r\nperekonomian":[45],"tersebut.":[46],"Namun":[47],"kenyataannya":[48],"masih":[49,59,66,74,126],"dijumpai":[50],"layanan":[51,80,99,109,122,157,194,201,208,213,253],"yang\r\nkurang":[52],"memuaskan":[53],"bagi":[54],"penggunanya,":[55],"dimana":[56,148],"kondisi":[57,223,226],"jalan":[58,64,70,81,100,110,129,140,195,209,214,234],"belum":[60],"terlalu\r\nnyaman":[61],"untuk":[62,106,177],"digunakan,":[63],"aspal":[65],"banyak":[67],"bergelombang":[68],"dan\r\npenerangan":[69],"pada":[71,153],"malam":[72],"hari":[73],"kurang.":[75],"Untuk":[76],"itu":[77],"diperlukan":[78],"kajian\r\nmengenai":[79],"tol":[82,101,130,141,146,196,215],"Surabaya-Gresik":[83,216],"memenuhi":[85,113,204],"kebutuhan\r\npengguna":[86],"mengukur":[88],"tingkat":[89,108],"kepuasan":[90,133],"persepsi":[92],"pengguna":[93,115,134,139,190,206],"agar":[94],"dapat\r\nditindaklanjuti":[95],"guna":[96],"peningkatan":[97],"kualitas":[98,156],"Surabaya-Gresik.\r\nTujuan":[102],"penelitian":[103],"adalah":[105],"menganalisis":[107,120],"kebutuhan":[114,205],"dilihat":[116],"dari":[117],"kepuasan\r\npenggunanya":[118],"atribut":[121,149],"apa":[123,180],"saja":[124,181],"perlu\r\nditingkatkan":[127],"Surabaya-Gresik.":[131,197],"Tingkat":[132],"diukur\r\nmelalui":[135],"survei":[136],"kepada":[137],"395":[138],"pernah":[143],"menggunakan":[144],"layanan\r\njalan":[145],"Surabaya-Gresik,":[147],"diteliti":[151],"mengacu":[152],"lima":[154],"dimensi\r\nutama":[155],"jasa,":[158],"yaitu":[159,221],"bukti":[160],"fisik,":[161],"keandalan,":[162],"kesigapan,":[163],"jaminan":[164],"dan\r\nempaty.":[165],"Berdasarkan":[166],"hasil":[167],"survei,":[168],"kemudian":[169],"dilakukan":[170],"analisis":[171,187],"menggunakan\r\nmetode":[172],"Importance":[173],"Performance":[174],"Analysis":[175],"(IPA)":[176],"memperoleh":[178],"atribut\r\nlayanan":[179],"perlu":[183,218],"mendapatkan":[184,219],"penanganan":[185],"peningkatan.\r\nHasil":[186],"menunjukkan":[188],"bahwa":[189],"merasa":[191],"cukup":[192],"puas\r\nterhadap":[193],"Hal":[198],"berarti":[200],"tersedia\r\ncukup":[203],"akan":[207],"tol.":[210],"Adapun":[211],"beberapa\r\natribut":[212],"prioritas\r\npenanganan,":[220],":":[222],"permukaan":[224],"jalan,":[225,228,241],"geometri":[227],"lampu\r\npenerangan,":[229],"arus":[230],"lalu":[231],"lintas,":[232],"kebersihan":[233],"tol,":[235,238],"antrian":[236],"pembayaran":[237],"rambu\r\ndan":[239],"marka":[240],"pagar":[242,246],"pengaman":[243],"median":[244],"pembatas,":[247],"manajemen":[248],"pintu\r\ntol,":[249],"kinerja":[250],"petugas":[251],"derek":[254],"resmi.":[255]},"counts_by_year":[{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2016-06-24T00:00:00"}