{"id":"https://openalex.org/W2254133044","doi":null,"title":"The Influence of Rewards and Job Satisfaction on Employees in the Service Industry","display_name":"The Influence of Rewards and Job Satisfaction on Employees in the Service Industry","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W2254133044","mag":"2254133044"},"language":"en","primary_location":{"id":"mag:2254133044","doi":null,"is_oa":false,"landing_page_url":"http://www.abrmr.com/myfile/best_track/best_track_50317.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058417444","display_name":"Shagufta Sarwar","orcid":"https://orcid.org/0000-0001-5178-4405","observed_orcids":["https://orcid.org/0000-0001-5178-4405"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"S. Shagufta","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5003221661","display_name":"James Baba Abugre","orcid":"https://orcid.org/0000-0002-0927-1208","observed_orcids":["https://orcid.org/0000-0002-0927-1208"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"James Baba Abugre","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-0927-1208","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":20.3821,"has_fulltext":false,"cited_by_count":67,"citation_normalized_percentile":{"value":0.99265893,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.9442999958992004,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.9442999958992004,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.040699999779462814,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.011599999852478504,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/employee-incentives","display_name":"employee incentives","score":0.984000027179718},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.9980000257492065},{"id":"https://openalex.org/keywords/service-industry-employees","display_name":"service industry employees","score":0.9190000295639038},{"id":"https://openalex.org/keywords/organizational-loyalty","display_name":"organizational loyalty","score":0.7279999852180481},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9800000190734863},{"id":"https://openalex.org/keywords/employee-pay","display_name":"employee salaries","score":0.5709999799728394},{"id":"https://openalex.org/keywords/human-resource-management-practices","display_name":"human resource management practices","score":0.8960000276565552}],"concepts":[{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.8145689368247986},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.6877817511558533},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6233367919921875},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5484097003936768},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.4729342758655548},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.4588592052459717},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.45599526166915894},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4464001953601837},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.44138002395629883},{"id":"https://openalex.org/C186443701","wikidata":"https://www.wikidata.org/wiki/Q2355242","display_name":"Personnel psychology","level":5,"score":0.43261387944221497},{"id":"https://openalex.org/C174954385","wikidata":"https://www.wikidata.org/wiki/Q6206740","display_name":"Job performance","level":3,"score":0.42384061217308044},{"id":"https://openalex.org/C139140526","wikidata":"https://www.wikidata.org/wiki/Q8034614","display_name":"Job design","level":4,"score":0.4183924198150635},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.4138118624687195},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3488680422306061},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.16311657428741455},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2254133044","doi":null,"is_oa":false,"landing_page_url":"http://www.abrmr.com/myfile/best_track/best_track_50317.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":1.0,"display_name":"Decent work and economic growth"}],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/8","score":0.6399999856948853,"display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":32,"referenced_works":["https://openalex.org/W163832182","https://openalex.org/W188807262","https://openalex.org/W595730409","https://openalex.org/W1544794892","https://openalex.org/W1556057683","https://openalex.org/W1579087682","https://openalex.org/W1598745299","https://openalex.org/W1940676706","https://openalex.org/W1977095824","https://openalex.org/W1979705436","https://openalex.org/W1979907230","https://openalex.org/W1986860519","https://openalex.org/W2001357527","https://openalex.org/W2010395826","https://openalex.org/W2022057542","https://openalex.org/W2041090984","https://openalex.org/W2048923737","https://openalex.org/W2056081611","https://openalex.org/W2060581865","https://openalex.org/W2066104418","https://openalex.org/W2085231543","https://openalex.org/W2099358844","https://openalex.org/W2110789791","https://openalex.org/W2126145919","https://openalex.org/W2131576002","https://openalex.org/W2147018985","https://openalex.org/W2153145316","https://openalex.org/W2159482149","https://openalex.org/W2354198759","https://openalex.org/W2418948390","https://openalex.org/W2737784096","https://openalex.org/W2900026361"],"related_works":["https://openalex.org/W2908046056","https://openalex.org/W2310683404","https://openalex.org/W4405125452","https://openalex.org/W2595947463","https://openalex.org/W7001195448","https://openalex.org/W2755118022","https://openalex.org/W3184778450","https://openalex.org/W3038433492","https://openalex.org/W2161059341","https://openalex.org/W2103762703"],"abstract_inverted_index":{"The":[0,63,157],"purpose":[1],"of":[2,17,46,65,95,109,120,130,143,163,170],"this":[3],"study":[4,158],"was":[5,51,80,146],"to":[6,85,105,135,195],"find":[7],"out":[8],"the":[9,15,22,44,107,110,123,136,152,161,168,179,196,206],"relationship":[10],"between":[11],"employees\u2019":[12,164],"rewards,":[13],"and":[14,41,49,71,83,151,167,182,190],"dimension":[16],"their":[18,133],"job":[19,47,66,118,128,165],"satisfaction":[20,40,70,119,129,166,189],"in":[21,33,37,57,172,178,187],"service":[23,180],"sector.":[24],"We":[25],"hypothesized":[26],"that":[27,96,114,127,198],"rewards":[28,50,115],"play":[29],"a":[30,86,139],"significant":[31],"role":[32,45,162],"employee":[34,144,149,188],"satisfaction,":[35],"resulting":[36],"increased":[38],"customer":[39,69],"loyalty.":[42],"Thus":[43],"satisfcation":[48,67],"explored":[52],"with":[53,102],"samples":[54],"from":[55],"workers":[56],"two":[58,91],"large":[59],"Ghanian":[60],"private":[61,92],"organizations.":[62,93],"implications":[64],"on":[68],"loyalty":[72,134],"towards":[73],"organzations":[74],"were":[75,100],"also":[76,125],"invetsigated.":[77],"A":[78],"questionnaire":[79],"constructed,":[81],"tested":[82],"administered":[84],"total":[87],"110":[88],"subjects":[89],"at":[90],"Out":[94],"104":[97],"usable":[98],"surveys":[99],"analyzed":[101],"microsoft":[103],"excel":[104],"test":[106],"hypotheses":[108],"study.":[111],"Findings":[112],"showed":[113,126],"induced":[116],"positive":[117],"employees.":[121],"Additionally":[122],"findings":[124],"employees":[131],"stimulated":[132],"organization.":[137],"However,":[138],"very":[140],"high":[141],"level":[142],"dissatisfaction":[145],"recorded":[147],"for":[148],"pay":[150],"amount":[153],"work":[154],"they":[155],"do.":[156],"result":[159],"highlights":[160],"responsibilities":[169],"organizations":[171],"fostering":[173],"good":[174],"quality":[175],"HRM":[176],"practices":[177],"sectors,":[181],"offers":[183],"an":[184],"alternative":[185],"pathway":[186],"performance.":[191],"These":[192],"results":[193],"add":[194],"evidence":[197],"HR":[199],"practises":[200],"influences":[201],"business":[202],"outcomes":[203],"rather":[204],"than":[205],"other":[207],"way":[208],"around.":[209]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":8},{"year":2020,"cited_by_count":8},{"year":2019,"cited_by_count":8},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":9},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":2}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-06-24T00:00:00"}