{"id":"https://openalex.org/W2253662298","doi":null,"title":"Bus Transit Service Quality Monitoring in the UK: A Methodological Framework","display_name":"Bus Transit Service Quality Monitoring in the UK: A Methodological Framework","publication_year":2011,"publication_date":"2011-08-01","ids":{"openalex":"https://openalex.org/W2253662298","mag":"2253662298"},"language":"en","primary_location":{"id":"mag:2253662298","doi":null,"is_oa":false,"landing_page_url":"https://pure.ulster.ac.uk/en/publications/bus-transit-service-quality-monitoring-in-the-uk-a-methodological-3","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5110303557","display_name":"Moataz Mahmoud","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Moataz Mahmoud","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109062931","display_name":"Julian Paul Hine","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Julian Hine","raw_affiliation_strings":["Faculty Of Computing, Eng. & Built Env"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty Of Computing, Eng. & Built Env","institution_ids":[]}]},{"author_position":"last","author":{"id":null,"display_name":"Anil Kashyap","orcid":"https://orcid.org/0000-0002-9381-7663","observed_orcids":["https://orcid.org/0000-0002-9381-7663"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Anil Kashyap","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-9381-7663","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":14,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":98},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0010999999940395355,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13601","display_name":"Urban Transport Systems Analysis","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/2205","display_name":"Civil and Structural Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/bus-transit","display_name":"bus transit","score":0.9829999804496765},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.8859999775886536},{"id":"https://openalex.org/keywords/quality-monitoring","display_name":"quality monitoring","score":0.7850000262260437},{"id":"https://openalex.org/keywords/public-transport","display_name":"public transport","score":0.6769999861717224},{"id":"https://openalex.org/keywords/methodological-framework","display_name":"methodological framework","score":0.7059999704360962},{"id":"https://openalex.org/keywords/passenger-satisfaction","display_name":"passenger satisfaction","score":0.6779999732971191}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.48647281527519226},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.45533010363578796},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4216671884059906},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4011520743370056},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.38891172409057617},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.35818469524383545},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.34332066774368286},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.3290012776851654},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.26405763626098633},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.22052747011184692},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:2253662298","doi":null,"is_oa":false,"landing_page_url":"https://pure.ulster.ac.uk/en/publications/bus-transit-service-quality-monitoring-in-the-uk-a-methodological-3","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/11","display_name":"Sustainable cities and communities","score":0.7646999955177307}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W987951399","https://openalex.org/W7055648358","https://openalex.org/W3210597702","https://openalex.org/W2544033448","https://openalex.org/W3210738409","https://openalex.org/W2990105588","https://openalex.org/W3043831547","https://openalex.org/W2920085194","https://openalex.org/W2222439690","https://openalex.org/W2968762076"],"abstract_inverted_index":null,"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2016-06-24T00:00:00"}
