{"id":"https://openalex.org/W2249986555","doi":null,"title":"The impact of store image on customer perception","display_name":"The impact of store image on customer perception","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W2249986555","mag":"2249986555"},"language":"en","primary_location":{"id":"pmh:oai:etd.uwc.ac.za:11394/3824","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/11394/3824","pdf_url":"http://hdl.handle.net/11394/3824","source":{"id":"https://openalex.org/S4306401169","display_name":"University of the Western Cape Electronic Theses and Dissertations Repository (University of the Western Cape)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I869660684","host_organization_name":"University of the Western Cape","host_organization_lineage":["https://openalex.org/I869660684"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/11394/3824","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038801732","display_name":"Nabeelah Waja","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Nabeelah Waja","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5038801732"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/store-image","display_name":"store image","score":1.0},{"id":"https://openalex.org/keywords/consumer-perception","display_name":"consumer perception","score":0.9929999709129333},{"id":"https://openalex.org/keywords/store-choice","display_name":"store choice","score":0.9110000133514404},{"id":"https://openalex.org/keywords/shopping-enjoyment","display_name":"shopping enjoyment","score":0.7400000095367432},{"id":"https://openalex.org/keywords/retail-environment","display_name":"retail environment","score":0.48100000619888306},{"id":"https://openalex.org/keywords/customer-demographics","display_name":"consumer demographics","score":0.5669999718666077},{"id":"https://openalex.org/keywords/shopping-centers","display_name":"shopping centers","score":0.7620000243186951},{"id":"https://openalex.org/keywords/cape-town","display_name":"Cape Town","score":0.5370000004768372}],"concepts":[{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.564616858959198},{"id":"https://openalex.org/C115961682","wikidata":"https://www.wikidata.org/wiki/Q860623","display_name":"Image (mathematics)","level":2,"score":0.5043491125106812},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.47751086950302124},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.47721272706985474},{"id":"https://openalex.org/C31972630","wikidata":"https://www.wikidata.org/wiki/Q844240","display_name":"Computer vision","level":1,"score":0.4100602865219116},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3729301989078522},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.35553908348083496},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2011025846004486},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:etd.uwc.ac.za:11394/3824","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/11394/3824","pdf_url":"http://hdl.handle.net/11394/3824","source":{"id":"https://openalex.org/S4306401169","display_name":"University of the Western Cape Electronic Theses and Dissertations Repository (University of the Western Cape)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I869660684","host_organization_name":"University of the Western Cape","host_organization_lineage":["https://openalex.org/I869660684"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null},{"id":"mag:2249986555","doi":null,"is_oa":false,"landing_page_url":"https://etd.uwc.ac.za/handle/11394/3824","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:etd.uwc.ac.za:11394/3824","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/11394/3824","pdf_url":"http://hdl.handle.net/11394/3824","source":{"id":"https://openalex.org/S4306401169","display_name":"University of the Western Cape Electronic Theses and Dissertations Repository (University of the Western Cape)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I869660684","host_organization_name":"University of the Western Cape","host_organization_lineage":["https://openalex.org/I869660684"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2249986555.pdf","grobid_xml":"https://content.openalex.org/works/W2249986555.grobid-xml"},"referenced_works_count":97,"referenced_works":["https://openalex.org/W54930839","https://openalex.org/W167839140","https://openalex.org/W222823940","https://openalex.org/W637425847","https://openalex.org/W1482633194","https://openalex.org/W1503027082","https://openalex.org/W1509166026","https://openalex.org/W1520920886","https://openalex.org/W1535781175","https://openalex.org/W1539224192","https://openalex.org/W1549054775","https://openalex.org/W1558102867","https://openalex.org/W1572092804","https://openalex.org/W1574062176","https://openalex.org/W1575793321","https://openalex.org/W1589439246","https://openalex.org/W1592853013","https://openalex.org/W1594945480","https://openalex.org/W1595122253","https://openalex.org/W1699456166","https://openalex.org/W1777859530","https://openalex.org/W1963083808","https://openalex.org/W1964363511","https://openalex.org/W1965048536","https://openalex.org/W1965161460","https://openalex.org/W1966624555","https://openalex.org/W1966762811","https://openalex.org/W1967236000","https://openalex.org/W1968401483","https://openalex.org/W1975733460","https://openalex.org/W1976094779","https://openalex.org/W1976801950","https://openalex.org/W1977267690","https://openalex.org/W1977898034","https://openalex.org/W1979439403","https://openalex.org/W1979633490","https://openalex.org/W1980613359","https://openalex.org/W1982826082","https://openalex.org/W1985280032","https://openalex.org/W1986024564","https://openalex.org/W1986440703","https://openalex.org/W1991145245","https://openalex.org/W1993760488","https://openalex.org/W1996743441","https://openalex.org/W2000287624","https://openalex.org/W2003270424","https://openalex.org/W2003630987","https://openalex.org/W2005419708","https://openalex.org/W2006153161","https://openalex.org/W2006468167","https://openalex.org/W2006873532","https://openalex.org/W2018888731","https://openalex.org/W2020175656","https://openalex.org/W2024180819","https://openalex.org/W2025276197","https://openalex.org/W2025926893","https://openalex.org/W2026368098","https://openalex.org/W2027790098","https://openalex.org/W2031156583","https://openalex.org/W2034522817","https://openalex.org/W2037846525","https://openalex.org/W2041181313","https://openalex.org/W2043947871","https://openalex.org/W2044655574","https://openalex.org/W2045684459","https://openalex.org/W2046981817","https://openalex.org/W2048168224","https://openalex.org/W2050441298","https://openalex.org/W2051209018","https://openalex.org/W2052789083","https://openalex.org/W2059284263","https://openalex.org/W2061101705","https://openalex.org/W2063821546","https://openalex.org/W2063967598","https://openalex.org/W2065831900","https://openalex.org/W2078222878","https://openalex.org/W2081774187","https://openalex.org/W2082357697","https://openalex.org/W2087750581","https://openalex.org/W2088640964","https://openalex.org/W2095921902","https://openalex.org/W2097936788","https://openalex.org/W2106526489","https://openalex.org/W2114125789","https://openalex.org/W2122291989","https://openalex.org/W2150306270","https://openalex.org/W2154065094","https://openalex.org/W2288915307","https://openalex.org/W2300424164","https://openalex.org/W2413805746","https://openalex.org/W2416328115","https://openalex.org/W2559780598","https://openalex.org/W2611897969","https://openalex.org/W2941429969","https://openalex.org/W2985535367","https://openalex.org/W3173313522","https://openalex.org/W3216916726"],"related_works":["https://openalex.org/W2264374866","https://openalex.org/W2525419803","https://openalex.org/W1608819249","https://openalex.org/W7112712281","https://openalex.org/W7070473327","https://openalex.org/W2737280535","https://openalex.org/W1569022541","https://openalex.org/W2891640873","https://openalex.org/W7111382011","https://openalex.org/W206651518"],"abstract_inverted_index":{"This":[0],"study":[1,35,196],"aimed":[2],"to":[3,37,55,100],"shed":[4],"insight":[5],"on":[6],"how":[7,70],"store":[8,45,59,67,125,150,181],"image":[9,60,126],"influences":[10],"customer":[11,83],"perception.":[12],"Everything":[13],"customers":[14,48],"see,":[15],"hear":[16],"and":[17,22,47,78,82,94,127,141,158,171,193,198],"experience":[18],"is":[19,54],"linked":[20],"together":[21,190],"forms":[23],"their":[24],"overall":[25],"perception":[26],"of":[27,33,58,89,112,136,148,160,167,185],"a":[28,40,95,180],"store.":[29],"The":[30,51,183],"first":[31],"objective":[32,53],"the":[34,44,71,80,109,149,156,161,165,168,174],"was":[36,98],"analyze":[38],"whether":[39],"relationship":[41],"exists":[42],"between":[43,124],"choice":[46],"biographical":[49],"details.":[50],"second":[52],"identify":[56],"components":[57],"that":[61,117],"shoppers":[62],"may":[63],"consider":[64],"important":[65,176],"in":[66,108],"selection":[68],"process;":[69],"case":[72],"company":[73],"can":[74],"use":[75],"this":[76],"knowledge":[77],"develop":[79],"business":[81],"service":[84],"even":[85],"further.":[86],"Eight":[87],"dimensions":[88],"shopping":[90],"enjoyment":[91],"are":[92,119,188],"proposed":[93],"47-item":[96],"measure":[97,101],"developed":[99],"155":[102],"consumer":[103],"perceptions":[104],"from":[105],"various":[106],"malls":[107],"geographical":[110],"area":[111],"Cape":[113],"Town.":[114],"Findings":[115],"indicate":[116],"there":[118],"no":[120],"statistically":[121],"significant":[122],"relations":[123],"consumers":[128],"demographic":[129],"factors":[130,153],"such":[131,154],"as":[132,155,173],"age,":[133],"gender,":[134],"level":[135],"education,":[137],"marital":[138],"status,":[139],"occupation":[140],"income.":[142],"Furthermore,":[143],"respondents":[144],"rated":[145],"physical":[146],"characteristics":[147],"which":[151],"included":[152],"neatness":[157],"cleanliness":[159],"store,":[162],"its":[163],"decor,":[164],"wideness":[166],"aisles,":[169],"air-conditioning":[170],"lighting":[172],"most":[175],"element":[177],"when":[178],"making":[179],"choice.":[182],"implications":[184],"these":[186],"results":[187],"discussed,":[189],"with":[191],"practical":[192],"theoretical":[194],"implications,":[195],"limitations,":[197],"future":[199],"research":[200],"directions.":[201]},"counts_by_year":[{"year":2020,"cited_by_count":1}],"updated_date":"2026-11-11T12:16:26.678958","created_date":"2016-06-24T00:00:00"}